Credence
Credence is a Malaysia-based cloud and digital services company and wholly-owned TM Group subsidiary delivering sovereign cloud, AI/analytics, enterprise management, and managed services to public sector organizations and private enterprises in Southeast Asia.
- Company typePrivate
- Founded2022
- HeadquartersKuala Lumpur, Malaysia
- Headcount101–250
- GTM typeB2B
- OfferingServices
What Credence does
Credence is a Malaysia-based cloud and digital services company and a wholly-owned subsidiary of TM Group (Telekom Malaysia), operating as TM DIGITAL INNOVATION SDN BHD from its Kuala Lumpur headquarters. Founded in 2022, the company targets both public sector organizations and private enterprises in Malaysia with a portfolio anchored by Cloud Alpha Edge, a National Sovereign Cloud platform designed to meet Malaysian data residency and sovereignty requirements under the MyDIGITAL initiative, and complemented by Analytics & AI, Enterprise Management (powered by ServiceNow, Darwinbox, and a Document Management-as-a-Service offering), Enterprise Applications, a Talent Marketplace, and a Smart Urban Forestry solution. The company holds ISO/IEC 27001, PCI DSS, ISO 22301, and SOC 2 Type 1 certifications and has been recognized with the Malaysia Technology Excellence Awards 2025 for its Smart Urban Forestry deployment with Perbadanan Putrajaya.
Technically, Cloud Alpha Edge delivers elastic compute, GPU-accelerated servers, auto-scaling, cloud databases, virtual private clouds, elastic load balancing, scalable storage, and enterprise intelligence tools (including ModelArts and Data Warehouse Services), with security layers spanning anti-DDoS and Web Application Firewalls. Credence integrates an AI stack covering predictive analytics, natural language processing (voice-first HR bots), computer vision (LiDAR-based tree profiling), generative AI (chatbots), and process automation, alongside enterprise integrations with AWS, Microsoft, Oracle, Salesforce, ServiceNow, Darwinbox, Tableau, Huawei, Broadcom, Acronis, and Veeam. Credence positions itself as cloud-agnostic with end-to-end advisory-to-managed-services coverage.
Commercially, Credence runs a sales-led go-to-market with direct enterprise and government engagement through its website, email outreach ([email protected]), and TM Group relationships, with no self-serve or channel distribution disclosed. Revenue is generated via a mix of recurring/usage-based cloud subscriptions on Cloud Alpha Edge, managed services for enterprise platforms, and project-based professional services for cloud migration, application modernization, and analytics implementations; pricing is quote-based with a cost-estimator tool for cloud workloads. Disclosed customers include Perbadanan Putrajaya, the Ministry of Health Malaysia, and Min Sawit Industries, with no revenue, ARR, or funding figures publicly available.
Credence firmographics
Firmographics- Name
- Credence
- Legal name
- TM DIGITAL INNOVATION SDN BHD
- Website
- https://credence.tech
- Company type
- Private
- Founded year
- 2022
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Short description
- Credence is a Malaysia-based cloud and digital services company and wholly-owned TM Group subsidiary delivering sovereign cloud, AI/analytics, enterprise management, and managed services to public sector organizations and private enterprises in Southeast Asia.
- Ownership category
- akta.pro rank
Credence industry classification
Industry- Product category
- Managed Cloud and Digital Transformation Services
- NAICS
- Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518)
- SIC
- Services-Computer Programming, Data Processing, Etc. (7370)
- akta.pro primary industry
- CRM Managed Services & Support (BPAEAGAD)
- akta.pro secondary industry
- CRM Implementation & Systems Integration (BPAFAFAB)
Keywords
Where Credence is headquartered
LocationHeadquarters
- HQ city
- Kuala Lumpur
- HQ country
- Malaysia
- HQ region
- Asia
Offices1 record
Markets served
Credence business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Infrastructure, Operations, Marketing or Sales
Revenue model
- Cloud Services: Revenue from Cloud Alpha Edge sovereign cloud platform services including computing, storage, networking, security, and migration services. Delivered as managed services with professional support.
- Professional Services: Advisory and consultancy services for digital transformation, cloud migration strategy, application modernization, and implementation services.
- Analytics & AI Services: Analytics transformation services including data strategy, AI implementation, and ongoing analytics operations.
- Enterprise Management Solutions: Managed services for ServiceNow, Darwinbox HCM platform, and Document Management-as-a-Service (DMaaS) solutions.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Usage-based | Pay-as-you-go | Enterprise cloud services with tailored pricing based on usage and requirements |
Go-to-market motion1 record
Distribution channels1 record
Marketing channels3 records
Credence product offering
Product offeringCore offering
Credence is a born-in-the-cloud technology advisory and managed services partner that delivers its flagship National Sovereign Cloud platform (Cloud Alpha Edge) alongside analytics & AI, enterprise application modernization, enterprise management (powered by ServiceNow, Darwinbox, and DMaaS), and end-to-end managed services. The company helps public and private organisations in Malaysia navigate digital transformation, migrate to compliant cloud infrastructure, and operationalise AI-driven decision-making.
Product overview
Credence operates as a platform-plus-modules technology company offering Cloud Alpha Edge as its core national sovereign cloud platform, complemented by specialized solution modules including Analytics & AI (end-to-end data and ML capabilities), Enterprise Management (ServiceNow and Darwinbox-powered platforms), Enterprise Applications (custom development and modernization), Talent Marketplace (AI-powered internal talent matching), and Smart Urban Forestry (LiDAR and AI environmental management). These modules are designed to work together as an integrated digital transformation suite for Malaysian organizations.
Differentiator
Problem solved
Functional benefit
Brands
- Cloud Alpha Edge: National Sovereign Cloud solutions tailored to drive innovation, scalability, and operational excellence.
- Talent Marketplace
- DMaaS (Document Management-as-a-Service)
- Smart Urban Forestry
- ServiceNow Solutions
- Darwinbox HCM
Products and services
- Cloud Alpha Edge
Quantifiable outcome
- 97% reduction in time required for tree inventory management (from month and six staff to four hours by one operator)
- +1 more outcomes
Companies that use Credence
Customer profileNamed customers3 records
Segments2 records
Ideal customer profiles2 records
Credence technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration6 records
AI capability10 records
Feature5 records
Credence partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- TM GroupcoreCredence is a subsidiary of the TM Group, purpose-built to help public and private organisations navigate the ICT landscape. TM Group provides the established telecommunications infrastructure and market credibility that Credence leverages as a born-in-the-cloud technology advisory and managed services partner.
Scale indicators3 records
Recent moves6 records
Expansion highlights6 records
Credence competitors and assessment
Company assessmentDirect peers
- TM One: TM One is the enterprise and public-sector arm of Telekom Malaysia (Credence's parent group). Both target Malaysian government and large enterprise customers with cloud, managed services, and digital transformation offerings, creating direct overlap in product portfolio and GTM motion.
Regional players
- YTL Communications: YTL Communications and its YTL Data Center / YTL Cloud subsidiaries provide cloud, data center, and managed services to Malaysian enterprises and government, directly overlapping Credence's sovereign cloud and managed services positioning within Malaysia.
- TIME dotCom: TIME dotCom operates data center and cloud services in Malaysia serving enterprise and government customers, competing for the same sovereign-cloud-adjacent workloads as Credence's Cloud Alpha Edge platform.
- NCS Group: NCS Group is a Singapore-headquartered IT services firm delivering cloud, analytics, and managed services across Southeast Asia governments and enterprises. It is a comparable regional player for cross-border digital transformation projects adjacent to Credence's market.
Broad incumbents
- NTT Data Malaysia: NTT Data is a global IT services and consulting firm with a strong Malaysian practice delivering cloud migration, application modernisation, and managed services — overlapping Credence's Enterprise Applications and Cloud Alpha Edge offerings for enterprise and public sector clients.
- Accenture Malaysia: Accenture Malaysia delivers large-scale cloud, analytics, and managed services engagements to Malaysian banks, telcos, and government entities, competing for the same digital transformation mandates Credence targets with its end-to-end services portfolio.
- IBM Malaysia: IBM Malaysia offers hybrid cloud, AI, and managed services via its Cloud and watsonx portfolios. It competes head-to-head with Credence for regulated Malaysian workloads where sovereign-cloud positioning and certifications matter.
Emerging players
- CloudMile: CloudMile is a Google Cloud-focused managed services and AI partner operating across Southeast Asia including Malaysia. It overlaps with Credence's cloud-agnostic, AI-led managed services positioning for mid-market and enterprise digital transformation.
- FPT Software: FPT Software is a Vietnam-headquartered IT services and digital transformation provider with growing Malaysian presence, offering cloud, AI/analytics, and managed services comparable to Credence's Enterprise Applications and Analytics & AI offerings.
Others
- Deloitte Malaysia: Deloitte Malaysia provides cloud advisory, digital transformation consulting, and managed services to Malaysian enterprises and government, frequently competing with Credence on advisory and systems integration engagements even where Credence delivers implementation.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat6 records
Key risks6 records
Key highlights7 records
Customer concentration
Credence social profiles
Digital presenceCredence compliance and trust
Trust signalCompliance2 records
Credence financial estimates
Financial estimateRevenue estimate
Valuation estimate
Credence leadership team
Management profileNumber of profiles
Profiles5 records
Credence funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Credence M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Credence
What does Credence do?
Credence is a born-in-the-cloud technology advisory and managed services partner that delivers its flagship National Sovereign Cloud platform (Cloud Alpha Edge) alongside analytics & AI, enterprise application modernization, enterprise management (powered by ServiceNow, Darwinbox, and DMaaS), and end-to-end managed services. The company helps public and private organisations in Malaysia navigate digital transformation, migrate to compliant cloud infrastructure, and operationalise AI-driven decision-making.
Is Credence a public or private company?
Credence is a private company. It is classified as corporate owned and is currently operating.
When was Credence founded?
Credence was founded in 2022. It employs 101 to 250 people.
Where is Credence based?
Credence is headquartered in Kuala Lumpur, Malaysia, in the Asia region.
How does Credence make money?
Four revenue lines are on record. Cloud Services are the primary driver. The others are professional Services, analytics & AI Services and enterprise Management Solutions.
Who are Credence's main competitors?
TM One is listed as a direct peer. Regional players are YTL Communications, TIME dotCom and NCS Group. Broad incumbents are NTT Data Malaysia, Accenture Malaysia and IBM Malaysia. Emerging players are CloudMile and FPT Software. Deloitte Malaysia is listed as an others.
Does Credence have an API?
No public API is recorded for Credence.
What industry is Credence in?
Credence's product category is Managed Cloud and Digital Transformation Services. Its primary akta.pro industry code is BPAEAGAD, CRM Managed Services & Support, with a secondary code of BPAFAFAB, CRM Implementation & Systems Integration. Its NAICS code is 518 and its SIC code is 7370.