Integrated Communications

What Integrated Communications does

Integrated Communications Inc. (ICI), founded in 1995, is a privately held regional value-added reseller and system integrator headquartered in Memphis, Tennessee, with additional offices in Jackson, Tennessee, and Tupelo, Mississippi. The company operates as an authorized Motorola Solutions Channel Partner and Service Elite Specialist Partner, serving enterprise and public-safety customers across Tennessee, Mississippi, and Arkansas. Its portfolio centers on Motorola's mission-critical communications ecosystem — MOTOTRBO two-way radios (R2, R5, R7, Ion), APX P25 radios and infrastructure, WAVE PTX broadband push-to-talk, and dispatch consoles — combined with Avigilon video security (Alta cloud and Unity on-premise), body-worn and in-car video, license plate recognition, and command center software (CommandCentral Investigate, Community, and Aware; Vigilant VehicleManager and FaceSearch; Callyo investigative tools). Complementary in-house service lines include vehicle upfitting (ICI Wireless Upfit), BDA/DAS in-building wireless code-compliance deployments (ICI DAS Solutions), and equipment leasing.

Revenue is generated through four streams: hardware resale of radios, video security cameras, access control systems, and accessories; professional services covering system design, installation, repair, preventive maintenance, FCC licensing, and fleet tracking; managed services for ongoing system management, airtime, and managed DAS coverage; and equipment leasing financing alternatives. The sales motion is quote-based enterprise field sales delivered from the three regional offices, with multi-year contracts and no publicly disclosed pricing. Customer segments are weighted toward Public Safety (law enforcement, fire/EMS, 911 dispatch) and Enterprise organizations requiring integrated communications and security ecosystems, with secondary use-case segments in In-Building Wireless and Vehicle Fleet upfitting.

The company's competitive position rests on Motorola vendor credentials, a 30-year operating history, regional physical presence, and integrated delivery across radios, video, software, and vehicles. AI and analytics capabilities are sourced entirely through vendor partners rather than developed in-house. The company is privately held with no disclosed funding, ownership composition, or financial statements.

Name

Integrated Communications

Legal name

Integrated Communications Inc.

Website

https://iciwireless.com

Company type

Private

Founded year

1995

Operating status

Operating

Headcount range

11–50 employees

Short description

Integrated Communications is a Motorola Solutions Service Elite Specialist Partner founded in 1995 that resells, integrates, and services two-way radios, video security, command center software, and in-building wireless systems for enterprise and public-safety customers across Tennessee, Mississippi, and Arkansas.

Ownership category

akta.pro rank

Product category

Mission-Critical Communications and Security Solutions

NAICS

All Other Telecommunications (517810)

SIC

Radiotelephone Communications (4812), Communications Services, Nec (4899)

akta.pro primary industry

Public Address, Mass Notification & Emergency Communications Integration (BPAKAGAG)

Keywords

• Two-way radio communications
• Public safety radio systems
• Video security integration
• Vehicle upfitting services
• In-building wireless DAS

Headquarters

HQ city

Memphis

HQ country

United States

HQ region

North America

Offices3 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Hardware Sales: Sale of Motorola two-way radios (MOTOTRBO R2, R5, R7, Ion), video security cameras, access control systems, body-worn cameras, and related equipment. One-time purchase with optional accessories.
2. Professional Services: System design, installation, equipment repair, preventive maintenance, FCC licensing, and fleet tracking services. Delivered by certified technicians across their regional footprint.
3. Managed Services: Ongoing system management, maintenance contracts, airtime solutions, and managed DAS services for continuous coverage and uptime.
4. Equipment Leasing: Financing options for equipment acquisition through leasing programs.

Pricing tiers

Go-to-market motion2 records

Distribution channels2 records

Marketing channels4 records

Core offering

Integrated Communications is an authorized Motorola Solutions Channel Partner that sells, installs, and services two-way radios, video security systems, body-worn and in-car cameras, access control, command center software, and distributed antenna systems (BDA/DAS) for enterprise and public safety customers. The company also performs EVT-certified vehicle upfitting for police, fire/EMS, and specialty fleets, and delivers ongoing managed services and equipment leasing across Tennessee, Mississippi, and Arkansas.

Product overview

Integrated Communications is an authorized Motorola Solutions partner that provides mission-critical communications, video security, and safety solutions as a reseller and integrator. Their product portfolio centers on Motorola MOTOTRBO two-way radios (R2, R5, R7, Ion), CommandCentral software suite (Investigate, Community, Aware) for public safety operations, Avigilon video security platforms (Alta cloud and Unity on-premise), Vigilant analytics tools (VehicleManager, FaceSearch), and Callyo investigative applications. They also offer body-worn cameras, in-car video systems, LPR technology, vehicle upfitting services, and BDA/DAS in-building wireless solutions. The ecosystem unifies critical communications, command center operations, and security solutions for enterprise and public safety agencies across Tennessee, Mississippi, and Arkansas.

Differentiator

Problem solved

Functional benefit

Brands

• ICI Wireless: Primary brand for two-way radio, communications, and security solutions
• ICI DAS Solutions
• ICI Wireless Upfit

Products and services

• MOTOTRBO R2 Two-Way Radio Digital mobile two-way radio positioned as a reliable workhorse for uninterrupted workday communications, sold and serviced by ICI as an authorized Motorola Solutions dealer.
• MOTOTRBO R5 Two-Way Radio Digital portable two-way radio built for durability, designed to cut through noise and enable focus on tasks in harsh environments.
• MOTOTRBO R7 Two-Way Radio Rugged digital two-way radio with game-changing audio capabilities and future-ready design, resold and supported by ICI.
• MOTOTRBO Ion Two-Way Radio Tough two-way radio device providing access to critical voice and instant broadband data, integrated into ICI's MOTOTRBO portfolio.
• APX P25 Public Safety Radios and Accessories Project 25 (P25) compliant public safety two-way radios, applications, repeaters, and networks sold and integrated by ICI for law enforcement, fire, and EMS.
• Avigilon Video Security and Access Control Avigilon Alta (cloud-native) and Unity (on-premise) video management, fixed cameras, AI-enabled video analytics, and access control systems integrated by ICI.
• Body-Worn Cameras Mobile video security cameras worn by personnel for evidence capture and officer safety, sold and supported by ICI.
• In-Car Video Systems Vehicle-mounted video systems for law enforcement to capture traffic stops, pursuits, and evidence, deployed as part of ICI's public safety portfolio.
• License Plate Recognition (LPR) Solutions Automated LPR systems for reading, capturing, and analyzing license plates, paired with Vigilant VehicleManager for pattern analysis and hot hit alerts.
• CommandCentral Investigate Criminal investigation software that boosts agency ability to solve more crime with data-driven insights, crime analysis, and intelligence sharing.
• CommandCentral Community Community engagement software enabling agencies to foster deeper relationships with the community through digital evidence collection, anonymous tipping, and public crime maps.
• CommandCentral Aware (Enterprise) Real-time intelligence operations software providing situational awareness during incidents for enterprise security operations centers.
• Vigilant VehicleManager Vehicle intelligence platform that goes beyond basic LPR searches and hot hit alerts, enabling pattern analysis, vehicle location history, and connection discovery.
• Vigilant FaceSearch Facial recognition system that analyzes over 350 facial vectors of a suspect's face to generate leads using booking image galleries for responsible, policy-based identification.
• Callyo Investigative Tools Investigative tools for law enforcement that simplify covert evidence gathering, increase officer safety, and help build stronger cases through mobile applications.
• 10-21 Police Phone Mobile application that enables law enforcement to make calls from a local virtual number to increase answer rates while protecting personal phone privacy.
• Vehicle Upfitting Services EVT-certified installation and customization services for police, fire/EMS, work trucks, and specialty vehicles with communications, video, and computing equipment.
• BDA & DAS (ERRC) In-Building Wireless Solutions Public safety distributed antenna systems (BDA & DAS) ensuring reliable in-building wireless coverage for first responders, including RF grid testing, site surveys, system design, and NFPA 1221 / IFC 510 compliance.
• Broadband PTT and LMR Interoperability (WAVE PTX, Critical Connect, KODIAK) Broadband push-to-talk and LMR interoperability solutions that extend radio networks over cellular and IP, deployed by ICI for public safety and enterprise.
• Avtec Scout Voice Dispatch Console Dispatch console solution for voice dispatch and CAD operations, sold and integrated by ICI alongside Noggin dispatch and incident management software.
• Dispatch Logging and Recording Solution Logging and recording solution for dispatch operations, delivered as part of ICI's enterprise and public safety communications portfolio.
• Equipment Leasing Financing options for equipment acquisition through leasing programs, offered as an alternative to outright purchase.
• Managed Services and System Management Ongoing system management, preventive maintenance contracts, airtime solutions, and managed DAS services for continuous coverage and uptime, delivered by certified technicians.

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability5 records

Feature3 records

Partnerships

Two partnerships are on record, tiered core.

• Motorola SolutionscoreTechnology or IntegrationICI is an authorized Motorola Solutions Channel Partner and Service Elite Specialist Partner, providing the full portfolio of Motorola communications and security solutions including two-way radios, video security, access control, and command center software. This partnership provides access to enterprise-grade technology and certified support.
• AvigiloncoreTechnology or IntegrationAvigilon video management and analytics solutions are part of ICI's security portfolio, including cloud and on-premise VMS, AI-enabled video analytics, and access control systems.

Scale indicators2 records

Recent moves6 records

Expansion highlights5 records

Emerging players

• Hytera: Hytera is a competing manufacturer of DMR, TETRA, and PoC radio equipment, often pursued by municipal buyers as an alternative to Motorola — relevant to ICI as a competing ecosystem that could shift Motorola channel economics.
• JVCKENWOOD: JVCKENWOOD is a competing manufacturer of professional two-way radio and PTT systems (including NEXEDGE/DMR) that competes with Motorola in the channel, relevant as alternative vendor options in ICI's served market.

Broad incumbents

• Motorola Solutions: Motorola Solutions is the principal vendor whose ecosystem ICI resells and integrates — encompassing two-way radios, Avigilon video, CommandCentral software, and body-worn cameras. Defines the competitive and partnership context for ICI.
• ADT Commercial: ADT Commercial is an established provider of integrated security (video, access control, intrusion) for enterprise and government — competing with ICI in the security integration portion of its portfolio.
• L3Harris Technologies: L3Harris is a major incumbent in public-safety communications, offering P25/LMR systems, command-and-control, and integrated mission-critical solutions that compete with the broader Motorola ecosystem ICI sells.
• Johnson Controls: Johnson Controls offers integrated building security, communications, and life-safety systems at national scale — an incumbent competing for the same enterprise and public-safety integration opportunities ICI pursues.

Direct peers

• Convergint Technologies: Convergint is a leading global systems integrator for electronic security (video, access control), fire/life safety, and communications — directly comparable to ICI's security integration and service portfolio, with substantial scale advantages.
• Mobile Communications America (MCA): MCA is a Motorola Solutions Channel Partner delivering two-way radio, integrated technology, and security solutions across the Southeast and beyond. Highly comparable to ICI in product mix and go-to-market, though geographically broader.
• Day Wireless Systems: Day Wireless is a Motorola Solutions Channel Partner specializing in two-way radio sales, service, and integration across the Western U.S. — a close functional analog to ICI's regional Motorola channel approach.
• BearCom: BearCom is one of the largest Motorola Solutions Channel Partners in North America, providing two-way radio sales, integration, and managed services to enterprise and government customers — directly comparable to ICI's core radio reseller and integrator model, just at much larger national scale.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xx.com/iciwireless
• Facebookfacebook.com/ICIWIRELESS
• LinkedInlinkedin.com/company/integrated-communications-inc.

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Integrated Communications