Heritage Health

What Heritage Health does

Heritage Health, legally Dirne Health Center Inc., is a 501(c)(3) nonprofit Federally Qualified Health Center (FQHC) headquartered in Coeur d'Alene, Idaho, that operates North Idaho's largest integrated network of medical, dental, behavioral health, and pharmacy services. The organization traces its origins to the Lake City free clinic (1991) and was formally established as Dirne Community Health Center in 2003 before rebranding as Heritage Health; it now serves over 30,000 residents across Kootenai, Shoshone, and Benewah counties through clinic locations in Coeur d'Alene, Post Falls, Rathdrum, Kellogg, and St. Maries, plus a Street Medicine Outreach program and medication locker access points.

The organization's technology stack centers on athenahealth's third-party patient portal, which provides 24/7 appointment management, provider messaging, test results, prescription refill requests, medical forms, and online bill pay, layered over electronic health records and integrated care coordination across medical, dental, behavioral health, and pharmacy service lines. Additional access infrastructure includes a 24/7 nurse hotline (208-620-5250), same-day walk-in recovery assessments, and medication lockers with extended weekend hours. The technology posture is built on vendor-provided HIT rather than proprietary AI or data systems; the organization received a 2025 HRSA Advancing HIT Recognition for these efforts.

Heritage Health's business model is a mission-driven FQHC operating model that combines patient service revenue (medical, dental, behavioral health, and pharmacy billed through Medicaid, Medicare, and private insurance) with federal Section 330 grant funding via HRSA, a sliding fee scale for uninsured and underinsured patients, on-site pharmacy dispensing, and philanthropic support through the Dirne Foundation. Customer segments include general patients, pediatric patients (birth to age 21, expanded through a CDA Pediatrics partnership), behavioral health and substance use recovery patients, dental patients, and underserved and homeless populations reached via Street Medicine. Workforce development is embedded in the model via a 13-month NP Residency Program established in 2023.

Name

Heritage Health

Legal name

Dirne Health Center Inc.

Website

https://myheritagehealth.org

Company type

Private

Founded year

2003

Operating status

Operating

Headcount range

251–500 employees

Short description

Heritage Health is a 501(c)(3) nonprofit Federally Qualified Health Center operating North Idaho's largest integrated network of medical, dental, behavioral health, and pharmacy services across five clinic locations serving over 30,000 residents.

Ownership category

akta.pro rank

Product category

Community Health Center Services

NAICS

Ambulatory Health Care Services (621), Outpatient Mental Health and Substance Abuse Centers (621420)

SIC

Services-Offices & Clinics Of Doctors Of Medicine (8011), Services-Specialty Outpatient Facilities, Nec (8093), Services-Health Services (8000)

akta.pro primary industry

Community Health Centers (FQHCs & Look-Alikes) (HLAFAGAB)

akta.pro secondary industries

Community Mental Health Centers (CMHCs) & Public Behavioral Health Providers (HLAFACAI), Community & Public Health Dentistry Clinics (FQHC/School-Based/Nonprofit) (HLABAAAF)

Keywords

• Community health center
• Integrated healthcare services
• Behavioral health treatment
• Federally qualified health center
• Primary care services

Headquarters

HQ city

Coeur D'alene

HQ country

United States

HQ region

North America

Offices8 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Infrastructure, Technology or R&D

Revenue model

1. Patient Services Revenue: Revenue generated from providing medical, dental, and behavioral health services to patients. As a 501(c)(3) nonprofit FQHC, Heritage Health serves patients regardless of ability to pay and accepts various insurance plans including Medicaid, Medicare, and private insurance.
2. Government Grants and Funding: As a Federally Qualified Health Center (FQHC), Heritage Health receives federal grant funding through the Health Resources and Services Administration (HRSA) to support operations and provide care to underserved populations.
3. Pharmacy Services: On-site pharmacy services at Coeur d'Alene and Rathdrum clinics providing medication dispensing and management.
4. Donations via Dirne Foundation: Donations through the Dirne Foundation support care for community members who might otherwise go without medical, dental, or behavioral health services. The Foundation also supports the Mary Ellen Scholarship and Street Medicine Outreach Program.
5. Sliding Fee Scale Program: Discounted services for patients based on income and family size, ensuring affordable access to care for uninsured and underinsured patients.

Pricing tiers

Go-to-market motion1 record

Distribution channels6 records

Marketing channels7 records

Core offering

Heritage Health is a Federally Qualified Health Center (FQHC) providing integrated medical, dental, and behavioral health services to patients across North Idaho. The organization delivers primary care, pediatrics, pharmacy, therapy, psychiatric, neurobehavioral, and substance use recovery services through multiple clinic locations, with a 24/7 nurse hotline and an Athenahealth-powered patient portal for online access.

Product overview

Heritage Health is a healthcare services provider operating as a Federally Qualified Health Center (FQHC), offering an integrated delivery system of medical, dental, and behavioral health services across North Idaho. The organization provides a comprehensive portfolio of healthcare services including Primary Care, Pediatrics, Pharmacy, Therapy Services, Dental, Psychiatric Services, Neurobehavioral Services, and Recovery Services. These services are delivered through multiple clinic locations in Coeur d'Alene, Post Falls, Rathdrum, Kellogg, and St. Maries. Additionally, Heritage Health offers an NP Residency Program for newly graduated Family Nurse Practitioners. The organization serves as North Idaho's largest provider of integrated healthcare services and operates the Athenahealth-powered patient portal for convenient patient access.

Differentiator

Problem solved

Functional benefit

Brands

• NP Residency Program: A 13-month Nurse Practitioner residency program established in 2023 to bridge the gap between education and independent practice.

Quantifiable outcome

• Serves over 30,000 residents across three counties
• +2 more outcomes

Segments7 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

Feature4 records

Partnerships

Seven partnerships are on record, tiered core and minor.

• CDA PediatricscoreStrategic or Co-development PartnerHeritage Health has formed a new partnership with CDA Pediatrics to provide pediatric services in North Idaho. This partnership expands pediatric care offerings and integrates Coeur d'Alene Pediatrics into the Heritage Health system, providing comprehensive pediatric healthcare from birth through age 21.
• 988 Suicide & Crisis LifelinecoreStrategic or Co-development PartnerHeritage Health partners with the 988 Suicide & Crisis Lifeline to provide mental health crisis services. This national hotline provides 24/7, free and confidential support for individuals experiencing mental health crises.
• North Idaho Crisis Center (NICC)coreStrategic or Co-development PartnerHeritage Health partners with the North Idaho Crisis Center to address behavioral health needs. The NICC is available 24/7 for individuals having mental health issues and works collaboratively with Heritage Health to provide crisis intervention services.
• Health Resources and Services Administration (HRSA)coreOthersAs a Federally Qualified Health Center (FQHC), Heritage Health receives federal grant funding and support from HRSA, the primary federal agency for improving healthcare access for underserved populations.
• Reach Out and ReadminorStrategic or Co-development PartnerHeritage Health partners with the Reach Out and Read Program so every child at their annual wellness check (ages 6 months to 5 years) is gifted a FREE book. This early literacy program supports childhood development and family engagement.
• AthenahealthcoreTechnology or IntegrationHeritage Health uses athenahealth's patient portal technology to provide 24/7 online access for patients to manage appointments, communicate with providers, view test results, request prescription refills, access medical forms, and view billing information.
• Dirne FoundationcoreOthersThe Dirne Foundation supports Heritage Health by raising funds for community members who might otherwise go without medical, dental, or behavioral health services. The Foundation supports the Mary Ellen Scholarship, Street Medicine Outreach, and Center for Healthy Living initiatives.

Scale indicators5 records

Recent moves10 records

Expansion highlights6 records

Direct peers

• Neighborcare Health: Neighborcare Health is a Seattle-based FQHC operating medical, dental, and behavioral health services across multiple sites. Comparable to Heritage Health in FQHC funding model, integrated services, and focus on underserved and homeless populations.
• Unity Care NW: Unity Care NW is a Whatcom County, Washington FQHC offering medical, dental, behavioral health, and pharmacy on a sliding-fee basis. Its integrated FQHC model and rural Pacific Northwest service area closely mirror Heritage Health's structure and mission.
• Yakima Valley Farm Workers Clinic: Yakima Valley Farm Workers Clinic is a large FQHC in the Pacific Northwest offering integrated medical, dental, behavioral, and pharmacy services. It is comparable to Heritage Health in FQHC structure and integrated service lines, with similar exposure to federal funding policy.
• Sea Mar Community Health Centers: Sea Mar is a large Pacific Northwest FQHC providing medical, dental, behavioral health, and pharmacy services to diverse underserved communities in Washington state. Comparable in integrated FQHC service model and sliding-fee structure, though materially larger in scale.
• Terry Reilly Health Services: Terry Reilly is an Idaho-based FQHC offering medical, dental, behavioral health, and pharmacy services on a sliding-fee basis. Its same-state presence, FQHC structure, and integrated care model make it a direct comparable to Heritage Health.
• HealthPoint (Washington): HealthPoint is a Washington-state FQHC network providing medical, dental, behavioral health, and pharmacy services to underserved communities. Comparable to Heritage in FQHC structure, integrated services, and reliance on federal funding and sliding-fee programs.
• Family Health Services (Idaho): Family Health Services is an Idaho FQHC delivering primary care, dental, and behavioral health across south-central and eastern Idaho. It is directly comparable to Heritage Health in FQHC structure, integrated service mix, and rural/underserved population focus.
• Community Health Association of Spokane (CHAS): CHAS is a Pacific Northwest FQHC operating a similar integrated medical, dental, and behavioral health model across Spokane-area clinics. It is the closest geographic and structural peer to Heritage Health in terms of scope, FQHC funding model, and underserved-population focus.

Emerging players

• Upper Valley Community Health Services: Upper Valley Community Health Services is a small Idaho FQHC offering medical, dental, and behavioral health on a sliding-fee basis. Comparable to Heritage in FQHC structure and mission, though materially smaller in scale and footprint.

Regional players

• Mountain Health Network (Idaho): Mountain Health is a southeastern Idaho FQHC providing primary care, behavioral health, and dental services to underserved communities. It is a regional FQHC peer to Heritage Health but does not directly compete in North Idaho.

Market position

Strengths5 records

Weaknesses4 records

Competitive moat5 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/channel/UCv6axmdwokZBaFinqxnbKJA
• Facebookfacebook.com/myheritagehealth
• LinkedInlinkedin.com/company/dirne-community-health-center
• Instagraminstagram.com/myheritagehealth
• Xx.com/GoodnewsHH

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles14 records

Subsidiaries2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Heritage Health