Continuity Shop

What Continuity Shop does

Continuity Shop (operated by Numlock Ltd) is a UK-based specialist training provider focused exclusively on business continuity management (BCM) and adjacent resilience disciplines. Founded in 2004 and headquartered in Salford, the company delivers an instructor-led curriculum spanning the full BCM lifecycle — policy and programme management, business impact analysis, crisis management, supply chain resilience, exercising, and ISO 22301/27001 auditing — alongside BCI-certified qualifications (CBCI and Advanced BCM Certification). Courses are delivered through three channels: classroom-based training at venues across the UK (London, Manchester, the Cotswolds, Birmingham, Oxford, Crewe, Milton Keynes) and Helsinki, Finland; remote tutor-led sessions via Microsoft Teams; and bespoke in-house training delivered at client locations worldwide or via private MS Teams sessions. The company also operates self-paced e-learning modules and sells supporting learning materials (BCI Good Practice Guidelines hard copy, online mock exams).

Revenue is generated primarily through per-delegate course fees (ranging from £530 for a 1-day introductory course up to £3,000 for specialised crisis management training, plus certification exam fees), with additional income from consultancy services and learning materials sales. Pricing is transactionally transparent, with course fees published on the website and exam fees billed separately (e.g., £425 for the CBCI exam). The customer base is enterprise- and government-weighted, with named logos spanning central banking (Bank of England), retail banking (Barclays, HSBC, Deutsche Bank, Credit Suisse, RBS, Visa), government (HM Government, Ordnance Survey), energy (BP, E.ON), technology (IBM, ARM), media (BBC, Walt Disney), professional services (Deloitte, KPMG), defense (Thales), and retail (Harrods, Allianz). All BCI certification exams are administered through accredited online proctoring partners TesTrac and Examity. The firm holds BCI Licensed Training Partner status, is a Founding Partner of the BCI Partnership, is an Inaugural Member of the BCI Hall of Fame, and has received multiple European BCI Awards and a Global BCI Award for Service.

Name

Continuity Shop

Legal name

Numlock Ltd

Website

https://continuityshop.com

Company type

Private

Founded year

2004

Operating status

Operating

Headcount range

1–10 employees

Short description

Continuity Shop is a UK-based specialist training provider, established in 2004, delivering BCI-certified business continuity and resilience courses (CBCI, ISO 22301/27001, crisis management) to enterprise and government clients globally via classroom, remote, and in-house formats.

Ownership category

akta.pro rank

Product category

Professional Training Services

NAICS

Business and Secretarial Schools (61141), Professional, Scientific, and Technical Services (54)

akta.pro primary industry

Business Continuity, Crisis Management & Operational Resilience (BPAHAFAK)

akta.pro secondary industries

Information Security, Privacy & IT Governance (CISSP CPE, Privacy CE) (EDAAALAL), Financial Services & Insurance (FINRA, CFP, IAR, Insurance CE) (EDAAALAJ), Supply Chain Risk, Resilience & Business Continuity (BPAHAHAH)

Keywords

• Business continuity training
• ISO 22301 certification
• Crisis management courses
• BCI certified training
• Resilience professional education

Headquarters

HQ city

Salford

HQ country

United Kingdom

HQ region

Europe

Offices11 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure, Supply Chain, Others

Revenue model

1. Professional Training Courses: Classroom-based, remote, and in-house business continuity training courses ranging from 1-day introductory courses to 5-day advanced certification programs. Revenue generated from course fees charged per delegate.
2. Certification & Exam Fees: Additional fees for BCI certification exams (e.g., £425 for CBCI exam). Exam administered online via proctored partners TesTrac and Examity.
3. Learning Materials & Resources: Sale of BCI Good Practice Guidelines hard copies (£90) and online mock exams (£50) to support course participants.
4. Consultancy Services: Expert business continuity consultancy services offered to organizations of every size and sector, available worldwide in person or remotely via email, telephone, or video conferencing.

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels4 records

Core offering

Continuity Shop provides business continuity and information security training courses delivered through classroom-based, remote tutor-led, in-house, and self-paced e-learning formats. The portfolio spans over 30 courses covering the full Business Continuity Management lifecycle, including BCI-certified CBCI and Advanced BCM qualifications, ISO 22301/27001 auditing courses, crisis management, business impact analysis, supply chain resilience, and operational resilience. The company also offers expert business continuity consultancy services and supporting learning materials including the BCI Good Practice Guidelines and mock exams.

Product overview

Continuity Shop is the world's leading provider of business continuity training, offering a comprehensive portfolio of over 30 instructor-led classroom and remote courses, self-paced e-learning programmes, and supporting learning materials. The core offering includes BCI-certified qualifications (CBCI Certification, Advanced BCM Certification), specialised courses covering the full BCM Lifecycle (Business Impact Analysis, Crisis Management, Supply Chain Resilience, ISO 22301/27001 Auditing), and practical workshops on writing BC plans, exercising, and embedding BCM culture. Training is delivered through classroom venues across Europe (London, Manchester, Cotswolds, Helsinki), tutor-led remote sessions via MS Teams, and in-house at client locations globally. The company also offers expert consultancy services and supplementary materials including the BCI Good Practice Guidelines and mock exams. Established in 2004, the company operates as Numlock Ltd T/A Continuity Shop and holds BCI Licensed Training Partner status with multiple European and Global BCI Awards.

Differentiator

Problem solved

Functional benefit

Products and services

• BCI CBCI Certification Training & Exam
• Business Continuity Foundation
• Business Continuity Basics
• BCI Business Impact Analysis

Quantifiable outcome

• Prepare delegates for CBCI examination (pass mark 70%, merit at 85%+)
• +2 more outcomes

Named customers21 records

Segments5 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Four partnerships are on record, tiered core and minor.

• Business Continuity Institute (BCI)coreStrategic or Co-development PartnerBCI Licensed Training Partners and Founding Partners of the BCI Partnership. Continuity Shop delivers BCI-certified courses including CBCI Certification and Advanced Business Continuity Management Certification. As official training partners, they administer BCI exams through partners TesTrac and Examity.
• British Standards Institution (BSI)coreStrategic or Co-development PartnerBSI endorsed courses including Business Continuity Basics (aligned with ISO 22301). Continuity Shop also offers BSI-certified training courses including Lead Auditor: ISO 22301:2019 with experienced BSI tutors.
• TesTrac and ExamitycoreTechnology or IntegrationBCI's exam delivery partners for online proctored CBCI and ABCMC examinations. Administer exams via webcam with proctors located worldwide enabling flexible exam scheduling.
• Various UK and European VenuesminorChannel Partner/ Reseller/ DistributorPartnership with venue operators including ETC Venues (Prospero House, County Hall, Monument), Marriott hotels, Conference Aston, Cranage Hall, Three Ways House Hotel, and Klaus K Hotel for classroom training delivery.

Scale indicators3 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• KPMG (Risk Consulting): Big 4 advisory firm with BCM and operational resilience consulting and training. Key overlap on enterprise financial-services clients and integrated BCM/operational resilience capability.
• LRQA (Lloyd's Register Quality Assurance): Global assurance and training provider offering ISO 22301 lead auditor and BCM training. Offers similar certification-driven training to enterprise clients with broader geographic reach than Continuity Shop.
• SGS: Global certification, testing, and training services company with BCM, ISO 22301, and ISO 27001 training across a worldwide academy network. Wider portfolio than Continuity Shop but operates in the same niche training and certification category.
• Deloitte (Risk Advisory): Big 4 advisory firm with dedicated business continuity and operational resilience practices. Lifts from majors in deliverable-format, but materially overlapping client base and BCM training/consulting offering.

Emerging players

• Crisis Management Solutions: Specialist crisis management and BC consultancy that delivers training to enterprise clients. Direct UK peer with overlapping course content and target audience.
• RecoveryPlanner: BCM software and consulting firm offering related training and certification. Operates in the same buyer community but is software-led rather than training-led.
• Castellan Solutions: Business continuity and operational resilience SaaS and services firm offering BCM consulting and training. Adjacent offering with a software-led delivery model that competes for BCM budget.
• PlanB Consulting: UK-based BCM and disaster recovery consultancy that also provides training. Closely comparable in geography and niche focus, with smaller scale than Continuity Shop.

Direct peers

• IT Governance: UK-based training provider offering ISO 22301, ISO 27001, and business continuity courses to enterprise and government clients. Closely comparable in product mix (BC + InfoSec training) and UK-centric B2B go-to-market.
• BSI Training: BSI delivers ISO 22301 and BCI-aligned business continuity training and certification, including Lead Auditor courses. It is simultaneously a standards-setter and a direct competitor to Continuity Shop's BCI-licensed courses, with broader global venue coverage.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat3 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/continuityshop

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Continuity Shop