Centacare

Name

Centacare

Legal name

Centacare Catholic Community Services

Website

https://centacare.org.au

Company type

Private

Founded year

1942

Operating status

Operating

Headcount range

501–1,000 employees

Ownership category

akta.pro rank

Product category

Community and Social Services

NAICS

Services for the Elderly and Persons with Disabilities (62412), Services for the Elderly and Persons with Disabilities (624120), Other Residential Care Facilities (6239)

SIC

Services-Social Services (8300), Services-Nursing & Personal Care Facilities (8050), Services-Health Services (8000)

akta.pro primary industry

Community Centers & Neighborhood Support Services (BPAGAEAL)

akta.pro secondary industry

Faith-Based / Nonprofit Assisted Living Providers (HLADABAH)

Keywords

• Community social services
• Foster care services
• Disability support services
• Mental health counseling
• Homelessness support services

Headquarters

HQ city

Adelaide

HQ country

Australia

HQ region

Oceania

Offices15 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales

Revenue model

1. Government Contracts: Primary revenue from government-funded service contracts with Department for Child Protection for foster care services and other community services
2. NDIS Funding: Registered NDIS provider receiving funding for disability services including plan management, supported accommodation, and community access
3. Employee Assistance Program (EAP) - Access SA: B2B EAP services sold to organizations across South Australia, interstate and New Zealand. Provides confidential counselling, critical incident response, and workplace support services
4. Donations and Bequests: Monetary donations from public, corporate sponsors, and bequests. Tax-deductible contributions allocated to areas of most need or specific service areas

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels7 records

Core offering

Centacare Catholic Community Services delivers a portfolio of community and social services across South Australia, including foster and kinship care, NDIS disability services, mental health support, domestic violence assistance, homelessness support, and individual/family counseling. The organisation operates through approximately 35 physical sites statewide and serves vulnerable individuals, families, and communities. A dedicated Employee Assistance Program (Access SA) is also delivered to businesses on a B2B basis.

Product overview

Centacare Catholic Community Services is a not-for-profit community services organisation that delivers 62 community services from 35 sites in metropolitan Adelaide and regional South Australia. The organisation operates as a portfolio of interconnected service programs rather than a unified software product. Key service areas include Foster Care, NDIS Disability Services, Mental Health Services (including headspace Port Adelaide), Domestic Violence Services, Homelessness Services, Counselling & Mediation, Parenting Services, Alcohol & Other Drugs Services, Connection to Community, Access SA Employee Assistance Program, Education & Training, and the Ngani Pari-Arra Cultural Centre. The NDIS Plan Management service uses the Careview program with a companion app. Centacare also operates the Centacare Institute (RTO 1004) for accredited training, though this will cease operations on 27 January 2027.

Differentiator

Problem solved

Functional benefit

Products and services

• Foster and Kinship Care
• NDIS Disability Services (Careview)
• Mental Health Services
• Domestic Violence Support
• Homelessness Services
• Counselling Services
• Access SA Employee Assistance Program

Quantifiable outcome

• Over 20,000 clients supported annually
• +4 more outcomes

Named customers4 records

Segments9 records

Ideal customer profiles2 records

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature1 record

Partnerships

Six partnerships are on record, tiered core.

• Power Community LimitedcoreStrategic or Co-development PartnerPartnership with the not-for-profit arm of the Port Adelaide Football Club and Department for Education to provide high school students with educational programs designed to foster healthy and respectful relationships. Programs include Power to End Violence Against Women, Empowered, and Power UP.
• Department for Child Protection (SA)coreStrategic or Co-development PartnerPrimary government funder for foster care services, providing funding to support children aged 0-17 who are unable to live with their families. Services include immediate care, short-term care, long-term care, specialist care, and reunification support.
• headspace (National Youth Mental Health Foundation)coreStrategic or Co-development PartnerCentacare is the Lead Agency of headspace Port Adelaide, providing early intervention mental health services to 12-25 year olds. Aligns with headspace Model Integrity Framework to deliver mental health, physical health, alcohol and other drug services, and work and study support.
• Department for Education (SA)coreStrategic or Co-development PartnerPartner in delivering school-based programs including counselling services for Catholic primary school students and educational programs through Power Community Limited partnership.
• Access SA Partner OrganizationscoreChannel Partner/ Reseller/ DistributorOrganizations across South Australia, interstate, and New Zealand that contract Access SA Employee Assistance Program services for their employees. Access SA is a social enterprise of Centacare providing confidential counselling and workplace support.
• NDIS (National Disability Insurance Scheme)coreStrategic or Co-development PartnerRegistered NDIS provider delivering disability services including plan management, Supported Independent Living, Independent Living Program, Day Options, Short Term Accommodation, and Social & Community Supports to NDIS participants.

Scale indicators8 records

Recent moves7 records

Expansion highlights5 records

Direct peers

• Uniting Communities (UnitingSA): South Australia-based nonprofit community services organization delivering foster care, disability, mental health, homelessness, and aged care services. Directly comparable given shared geographic footprint, similar service portfolio, and competing for the same SA government contracts.
• Anglicare SA: Major SA-based nonprofit providing community services including foster care, disability, mental health, and family support. Closely comparable faith-based nonprofit peer operating in the same South Australian market.
• Life Without Barriers: National nonprofit providing foster care, disability services (NDIS), and mental health support. Direct competitor in Centacare's core service lines (foster care, NDIS) but with broader geographic reach.
• Berry Street: One of Australia's largest independent family and child welfare organizations delivering foster care, family services, and trauma-informed support. Comparable scale and service mix in the child and family services sector.
• CatholicCare (various state entities): Sister Catholic social services agencies operating across Australian states. Directly comparable faith-based nonprofit providing foster care, disability, family services, and counseling under the same Catholic mission.
• Key Assets: National foster care and family services provider with NDIS registration. Direct competitor for Centacare's foster care and disability services, though with multi-state rather than SA-focused operations.

Broad incumbents

• Mission Australia: Large national nonprofit delivering housing, homelessness, disability, employment, and mental health services. Comparable in service breadth and NDIS involvement but with greater national scale and focus on housing/homelessness.
• The Salvation Army (Salvos): Major faith-based nonprofit delivering community services across Australia including homelessness, family support, AOD, and crisis accommodation. Comparable faith-affiliated operating model with national footprint and similar vulnerable client segments.

Others

• headspace National Youth Mental Health Foundation: Partnership network through which Centacare operates headspace Port Adelaide. Relevant as a strategic partner rather than competitor; comparable in youth mental health mission and service model.

Emerging players

• Wesley Mission: Faith-based nonprofit providing community services, mental health, disability, and aged care across Australia. Comparable faith-based service model with overlapping segments (mental health, disability, family support) though broader geographic spread.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/CentacareCFS
• Facebookfacebook.com/centacarecatholicfamilyservices

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Centacare