GQI Consulting

What GQI Consulting does

GQI Consulting (Gibson Quai International) is an Australian-headquartered professional services firm that delivers telecommunications, ICT, and service management consulting to enterprise and government clients. Founded in 1988 in Perth and refounded in its current form in 2011, the company operates from five offices across Australia (Sydney, Melbourne, Perth, Brisbane) and India (Bangalore), employing more than 150 professionals. Core service lines span strategic advisory, programme and project management, systems integration, managed services, and on-demand technical resourcing, with deep specialisation in ServiceNow implementation (Premier Partner), Atlassian, Freshworks, and exclusive Australian-telecom reseller status for ConnectMaster network inventory software.

The firm's technology posture is that of an implementation partner rather than a software vendor. ServiceNow modules (ITSM, ITOM, ITAM, HRSD, IRM, GRC, SecOps), Atlassian (Jira, Confluence, Bitbucket), Freshworks (Freshservice, Freshsales), and ConnectMaster constitute the underlying platforms, supplemented by Microsoft integrations (Azure AD, Defender, Sentinel, Intune, Teams) for identity, security, and collaboration. The Bangalore subsidiary provides offshore engineering and design capacity, allowing hybrid onshore/offshore delivery. GQI increasingly layers AI/ML, GenAI, AI Ops, and process automation onto these platforms, with documented use cases in automated satellite service provisioning, AI-generated Knowledge-Based Articles, and predictive analytics for project risk.

GQI generates revenue through professional services engagements (project-based and time-and-materials), recurring managed services contracts for ServiceNow administration and platform optimisation, and on-demand talent resourcing. Customers are predominantly large enterprises and government entities in telecommunications (Telstra, Optus, NBN Co, Vocus), government (NSW Telco Authority, NSW Transport), mining and resources (BHP, Rio Tinto), energy (Woodside, INPEX), and financial services (Westpac, NAB), with the firm historically serving as a long-tenured trusted advisor to Australian CTOs and CIOs.

Name

GQI Consulting

Legal name

Gibson Quai International

Website

https://gqi.com.au

Company type

Private

Founded year

1988

Operating status

Operating

Headcount range

11–50 employees

Short description

GQI Consulting is an Australian professional services firm delivering telecommunications, ICT, and ServiceNow implementation consulting to enterprise and government clients, with 150+ staff across Australia and India and over 30 years of carrier-sector expertise.

Ownership category

akta.pro rank

Product category

ICT Professional Services / Telecommunications Consulting

NAICS

Management Consulting Services (54161), Computer Systems Design and Related Services (54151), Other Management Consulting Services (541618), Administrative Management and General Management Consulting Services (541611)

SIC

Services-Management Consulting Services (8742)

akta.pro primary industry

ERP, CRM & Enterprise Applications Consulting (BPAHAEAI)

akta.pro secondary industry

Data, Analytics & AI Consulting (BPAHAEAF)

Keywords

• ICT consulting services
• Telecommunications consulting
• ServiceNow implementation
• IT service management
• Managed services

Headquarters

HQ city

Melbourne

HQ country

Australia

HQ region

Oceania

Offices5 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Professional Consulting Services: GQI provides strategic consulting, advisory services, and expert guidance across telecommunications, IT, service management, AI/automation, and security. Revenue is generated through billable consulting engagements, typically scoped and priced per project or engagement.
2. Project Delivery Services: GQI delivers end-to-end project services including design, technical delivery, systems integration, migration, programme and project management. Revenue is generated through project-based engagements with fixed or time-and-materials pricing.
3. Managed Services: GQI provides ongoing managed services including ServiceNow administration and support, platform optimisation, and continuous service improvement. Revenue is generated through recurring managed services contracts, typically billed on an annual or multi-year basis.
4. Talent/Expertise on Demand: GQI supplies on-demand technical and management resources to augment clients' teams. Revenue is generated through resourcing agreements, typically priced per resource per time period or per engagement.

Go-to-market motion1 record

Distribution channels2 records

Marketing channels5 records

Core offering

GQI Consulting (Gibson Quai International) is a professional services firm that delivers strategy, managed resources, and project delivery services to telecommunications carriers, government, mining, energy, financial services, and construction clients. Its core services centre on the implementation, integration, and optimisation of enterprise platforms — ServiceNow, Atlassian, Freshworks, and ConnectMaster — combined with telecommunications consulting, AI/ML and automation, security, and on-demand expert resourcing.

Product overview

GQI Consulting operates as a professional services firm offering a portfolio of technology consulting and implementation services rather than a single unified software product. The core offering centers on Service Management platforms — specifically ServiceNow (Platinum/Premier Partner) and Freshworks (Certified Partner) — which GQI implements, integrates, and optimizes for clients across telecommunications, government, and enterprise sectors. These platform implementations are complemented by ConnectMaster Network Inventory (exclusive reseller for Australian telecommunications), AI/ML and Automation services, Telecommunications Professional Services spanning 30+ years of expertise, Security Services, and managed talent resources. The portfolio functions as interconnected service lines where ServiceNow and Freshworks serve as the primary ITSM/ITOM platforms, ConnectMaster addresses network inventory needs for carriers, AI/Automation enhances operational efficiency across all services, and Expertise on Demand provides flexible staffing augmentation. GQI's value proposition combines deep telecommunications domain expertise with platform-specific implementation capabilities, supported by offshore delivery through their India subsidiary.

Differentiator

Problem solved

Functional benefit

Products and services

• ServiceNow Implementation Services End-to-end ServiceNow implementation spanning advisory, roadmap design, implementation, integration, and ongoing optimisation. Covers ITSM, ITOM, ITAM, HRSD, IRM, GRC, SecOps, CRM, CSM, and TSM modules for service management and business operations. Delivered as advisory, implementation, and managed services engagements to enterprise and government clients.
• Freshworks Implementation Services End-to-end Freshworks implementation including Freshservice for IT service management and Freshsales for sales funnel management. Covers advisory, setup, integration, training, and support services for modern IT service management portals.
• ConnectMaster Network Inventory Network inventory solution for managing and optimising complex telecommunications networks, including physical network inventory and logical inventory for long-haul fibre, WDM, OTN, and MPLS networks. GQI provides licensing, support, maintenance, training, implementation, and consulting as the exclusive Australian telecommunications reseller.
• AI/ML and Automation Services Strategic AI integration services including GenAI and AI Ops for ICT infrastructure efficiency, process and workflow automation, and data mining and analytics. Includes automated generation of Knowledge-Based Articles (KBAs) and Monte Carlo risk assessment for project cost variations. Enhances operational resilience and enables informed decision-making.
• Telecommunications Professional Services Over 30 years of telecommunications expertise covering global industry insights, technology and innovation, infrastructure and system deployment, assurance and operations, and IT/OT convergence for wireless, satellite, and submarine networks. Delivered to carriers, government, mining, energy, and utilities clients.
• Security Services Comprehensive cybersecurity solutions including network security, cyber security, information security, and privacy compliance. Protects every layer of an organisation from external and internal threats. Delivered to enterprise and government clients.
• Expertise on Demand On-demand professional resources including project managers, technical SMEs, deployment specialists, and bespoke recruitment solutions. Provides flexible engagement models for short-term, long-term, and project-based staffing needs to augment client teams.
• Managed Services Managed services maintaining system continuity and optimisation post-transition. Includes ServiceNow administration, support services, and ongoing platform optimisation delivered through recurring managed services contracts, typically annual or multi-year.
• Atlassian Solutions End-to-end professional services across the Atlassian product suite including Jira, Confluence, and Bitbucket. Supports agile project delivery, service management, and collaboration at scale. Includes implementation, configuration, optimisation, training, support, and managed services as an Atlassian Gold Partner.

Quantifiable outcome

• 122.33% revenue growth, ranking GQI 16th in AFR Fast 100 (2023-2024)
• +7 more outcomes

Named customers20 records

Segments6 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration11 records

AI capability7 records

Partnerships

Five partnerships are on record, tiered core and minor.

• ServiceNowcoreImplementation/ SI/ Consulting PartnerGQI is a ServiceNow Premier/Platinum Partner providing end-to-end ServiceNow solutions spanning CRM, CSM, TSM, ITSM, ITOM, ITAM, HRSD, IRM, GRC, SecOps, and ServiceNow LLM and data fabric offerings. GQI's ServiceNow implementation business was a major driver of growth in FY2023-24, attracting over 30 new clients.
• AtlassiancoreImplementation/ SI/ Consulting PartnerGQI is an Atlassian Gold Partner providing end-to-end professional services across the Atlassian product suite including Jira, Confluence, Bitbucket, and related tools. Services include implementation, configuration, optimisation, training, support, and managed services.
• FreshworkscoreImplementation/ SI/ Consulting PartnerGQI is a Freshworks Certified Partner helping businesses implement Freshservice and Freshsales. Services include advisory, setup, integration, training, and support to ensure smooth rollout and rapid ROI.
• ConnectMastercoreChannel Partner/ Reseller/ DistributorGQI is the exclusive ConnectMaster reseller for the telecommunications industry in Australia. GQI provides licensing, support, maintenance, training, implementation, and consulting for the ConnectMaster Network Inventory solution, which offers Physical Network Inventory and Logical Inventory features for long-haul fibre, WDM, OTN, and MPLS networks.
• InfoTech Research GroupminorStrategic or Co-development PartnerGQI's partnership with Info-Tech Research Group provides clients access to industry research, advisory services, benchmarking tools, and analyst support across domains including Digital Transformation, AI and Data Strategy, IT Governance & Compliance, Enterprise Service Management, and Business-IT Alignment.

Scale indicators9 records

Recent moves8 records

Expansion highlights6 records

Direct peers

• Datacom: Large Australasian IT services firm offering managed services, cloud, security, and enterprise application consulting across ANZ. Comparable in Australian enterprise/government ICT services market, with overlapping ServiceNow, cloud, and managed services practices.
• Chamonix IT Consulting: Australian ServiceNow Elite Partner providing ServiceNow, Atlassian, and digital transformation consulting across enterprise and government. Directly comparable as a mid-sized Australian ServiceNow-focused consultancy competing with GQI for the same enterprise and government clients.

Emerging players

• Slalom: Technology and management consultancy with strong ServiceNow and cloud practices, recently expanding in Australia. Comparable in mid-market enterprise transformation consulting and ServiceNow delivery, though still building ANZ scale relative to GQI's 30-year footprint.

Broad incumbents

• Accenture Australia: Global SI with a substantial Australian practice delivering technology consulting, ServiceNow implementations, and managed services to enterprise and government. Comparable at the deal level but operates at materially greater scale across a broader portfolio of services.
• Deloitte Australia: Big Four consulting firm with a large Australian technology transformation and ServiceNow practice serving enterprise and government clients. Comparable in service management, digital transformation, and government ICT advisory, but offers a much broader portfolio.
• KPMG Australia: Big Four firm with an Australian technology consulting practice spanning ServiceNow, cybersecurity, and digital transformation. Comparable at the consulting/advisory layer for enterprise and government transformation programs.
• EY Australia: Big Four consulting firm offering technology transformation, ServiceNow, and managed services across Australian enterprise and government. Overlaps with GQI in large-scale digital transformation and ITSM engagements.
• Infosys Australia: Global IT services and consulting firm with a significant Australian presence providing ServiceNow, enterprise application, and managed services delivery. Comparable in the offshore-enabled ServiceNow and digital transformation segment.
• Wipro Australia: Global IT services firm with Australian operations delivering ServiceNow, cloud, and enterprise transformation to enterprise and government clients. Comparable as a competing offshore-enabled ServiceNow and managed services provider.
• NTT Data Australia: Global IT services and consulting firm with a substantial Australian presence delivering ServiceNow, cloud, and enterprise application services. Comparable as a competing ServiceNow implementation partner in Australia and APAC.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights8 records

Customer concentration

• LinkedInlinkedin.com/company/gqi-consulting

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles10 records

Subsidiaries2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about GQI Consulting