SVD Büromanagement

What SVD Büromanagement does

SVD Büromanagement GmbH is a Vienna-based, wholly-owned subsidiary of two Austrian statutory social insurance institutions — the Versicherungsanstalt öffentlich Bediensteter, Eisenbahnen und Bergbau (BVAEB) and the Sozialversicherung der Selbständigen (SVS) — that operates as their dedicated back-office service provider under a negotiated service agreement. Founded in 2002 (with operations commencing in 2003), the company runs eight integrated service divisions: Bauwesen (construction), Beschaffung (procurement), Druckzentrum und Outputmanagement (print and output management), Facility Management & Reinigung, Informations- und Kommunikationstechnologie (IKT), Informationssicherheit und Datenschutz, Personalverrechnung (payroll), and Recht (legal services). Headcount is reported in the 101–250 range across three Austrian locations (Dresdner Straße 45 in Vienna's 20th district headquarters, a Druckzentrum in Floridsdorf operational since 2024, and a Wels address tied to the external data protection officer).

The underlying technology stack is conventional enterprise IT rather than a software platform: SAP is used for procurement, invoice verification, and fixed-asset accounting; Acta Nova handles archiving; an internal Security Operations Center (SOC) manages information security; data center, cloud, and medical IT services support owner operations; and a self-hosted Piwik instance provides web analytics. SVD operates a VEMAP-powered e-procurement platform (svdgmbh.vemap.com) for public tendering and supplier registration. Certifications include ISO/IEC 27001 and ISO/IEC 27701 for information security and privacy, ISO 9001:2015 for Procurement, and WCAG 2.2 AA web accessibility compliance.

SVD has no external commercial go-to-market: there is no public pricing, no product catalog, and no commercial sales motion. Revenue is generated exclusively through service fees charged to its two owning institutions under a service agreement. Marketing channels are limited to a corporate website, e-procurement portal, a dedicated careers portal (svd-karriere.at), and LinkedIn/Facebook presence focused on employer branding and supplier outreach. New suppliers are sourced via a structured registration process on the e-procurement platform, and recruitment is handled through the dedicated careers portal. As a public contracting authority subject to BVergG, SVD also conducts public procurement tenders for the goods and services it purchases on behalf of its owners.

Name

SVD Büromanagement

Legal name

SVD Büromanagement GmbH

Website

https://svdgmbh.at

Company type

Private

Founded year

2002

Operating status

Operating

Headcount range

101–250 employees

Short description

SVD Büromanagement GmbH is a Vienna-based back-office service provider wholly owned by two Austrian statutory social insurance institutions (BVAEB and SVS), delivering eight integrated service lines — construction, procurement, IT, facility management, information security, payroll, print, and legal — exclusively to its two parent owners under a service agreement.

Ownership category

akta.pro rank

Product category

Business Support Services

NAICS

Office Administrative Services (561110), Business Support Services (5614)

SIC

Services-Facilities Support Management Services (8744)

akta.pro primary industry

Hospital Shared Services, GPOs & System Support Organizations (HLAFAAAO)

Keywords

• Back-office services
• Procurement services
• Facility management
• Information technology services
• Payroll administration

Headquarters

HQ city

Vienna

HQ country

Austria

HQ region

Europe

Offices3 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Supply Chain, Marketing or Sales

Revenue model

1. Back-office services for BVAEB and SVS: SVD Büromanagement provides shared services in Bauwesen, Beschaffung, Druckzentrum, Facility Management, IKT, Informationssicherheit, Personalverrechnung, and Recht to its two parent companies — the Versicherungsanstalt öffentlich Bediensteter, Eisenbahnen und Bergbau (BVAEB) and the Sozialversicherung der Selbständigen (SVS). Revenue is generated through service fees charged to the owning organizations under a service agreement.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels5 records

Core offering

SVD Büromanagement GmbH provides consolidated back-office services across eight business divisions — Bauwesen (construction), Beschaffung (procurement), Druckzentrum und Outputmanagement (print and output management), Facility Management & Reinigung, Informations- und Kommunikationstechnologie (ICT), Informationssicherheit und Datenschutz (information security and data protection), Personalverrechnung (payroll), and Recht (legal services) — exclusively to its two owning Austrian social insurance institutions, BVAEB and SVS, under a direct service agreement.

Product overview

SVD Büromanagement GmbH operates as a multi-service back-office provider for Austrian social insurance organizations (BVAEB and SVS). The company offers a portfolio of eight interconnected service lines: Bauwesen (construction services), Beschaffung (procurement), Druckzentrum und Outputmanagement (print and output management), Facility Management & Reinigung, Informations- und Kommunikationstechnologie (ICT), Informationssicherheit und Datenschutz (information security), Personalverrechnung (payroll), and Recht (legal services). Services are delivered both as standalone offerings and in combination, with the e-Vergabeplattform serving as a digital procurement interface. The company also provides value-added services including project management, process management, procurement law services, and data protection consulting.

Differentiator

Problem solved

Functional benefit

Products and services

• Beschaffung (Procurement Services) Comprehensive procurement services for BVAEB and SVS including demand bundling, procurement consulting, conducting tendering procedures, contract and supplier management, and SAP-based order processing with Acta Nova archiving. Operated under ISO 9001:2015 certification.
• Druckzentrum und Outputmanagement (Print Center and Output Management) Development and maintenance of correspondence processes, central output workflow management including printing, enveloping, electronic dispatch (Mein Postkorb), email communication, signing, archiving, and reporting for batch and online document processing. Includes a web shop for production and dispatch of brochures and informational materials.
• Facility Management & Reinigung (Facility Management and Cleaning) Infrastructure, commercial, and technical facility management including postal services, transport, warehousing, property management, insurance, energy management, cleaning services, waste management, and safety/security coordination for BVAEB and SVS facilities.
• Informations- und Kommunikationstechnologie (IKT) — Information and Communication Technology Services IT services including service and process management, IT operations (service desk, automation, datacenter, backend/frontend), IT development (service design, architecture, cloud services, medical IT services), and security operations for BVAEB and SVS.
• Informationssicherheit und Datenschutz (Information Security and Data Protection) Information security and data protection consulting with an internal Security Operations Center (SOC) as the central point of contact for security questions, regular process analysis for risk management, implementation of security measures, and security training programs. Certified under ISO/IEC 27001 and ISO/IEC 27701.
• Personalverrechnung (Payroll Accounting) Payroll administration and accounting for SVS, including precise billing, documentation, legal compliance, and process optimization for payroll workflows.
• Recht (Legal Services) Legal consulting including procurement law, contract management, civil law claims management, organisational compliance, and project support for IT, medical products, construction, and facility management.
• Bauwesen (Construction Services) Planning and construction services for healthcare facilities, customer centers, and office buildings of BVAEB and SVS, including preliminary design, detailed planning, building supervision, and construction coordination.
• e-Vergabeplattform (E-Procurement Platform) Electronic procurement platform (svdgmbh.vemap.com) operated under BVergG, enabling supplier registration, tender notifications, document downloads, and electronic submission of applications and bids for SVD's public tenders.

Quantifiable outcome

• Cost-efficient, stable back-office services for Austrian social insurance

Named customers2 records

Segments1 record

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature5 records

Partnerships

Four partnerships are on record, tiered minor and core.

• Facility Management Austria (FMA)minorOthersSVD is a member of the Facility Management Austria (FMA) network, which keeps the company informed about the latest industry trends and developments in facility management. Membership provides access to professional standards, benchmarking, and industry knowledge.
• Facebook Ireland LimitedminorStrategic or Co-development PartnerJoint controller relationship under Art. 26 DSGVO for the SVD Facebook Fanpage. Facebook provides statistical analytics in anonymized form. SVD publishes job postings and company news. Page Controller Addendum governs data responsibilities.
• LinkedIn Corporation / LinkedIn Ireland Unlimited CompanyminorStrategic or Co-development PartnerJoint controller relationship under Art. 26 DSGVO for the SVD LinkedIn corporate page. LinkedIn provides anonymized statistics on page visitors. SVD uses LinkedIn for employer branding, job postings, and professional networking.
• VEMAP (e-Vergabeplattform)coreTechnology or IntegrationVEMAP provides the e-procurement platform (svdgmbh.vemap.com) used by SVD for public tenders. Suppliers use the platform to apply for registration, view announcements, download tender documents, and submit electronic bids. Secure data exchange is used for all procurement processes.

Scale indicators2 records

Recent moves13 records

Expansion highlights4 records

Direct peers

• gkv informatik GmbH: IT services and shared-services provider for German statutory health insurance funds. Closely comparable to SVD's role as the captive IT and back-office platform for Austrian social insurance, with the same captive-ownership structure and multi-domain service mandate.
• BITMARCK Holding GmbH: IT and shared-services company owned by multiple German statutory health insurance funds, providing core systems, datacenter operations, and administrative services. Directly mirrors SVD's ICT division and its ownership by social insurance carriers (BVAEB and SVS).
• AOK Systems GmbH: Central IT service provider for the AOK group of German statutory health insurers. Comparable to SVD's IKT business division and its captive service-provider model serving social insurance institutions.
• ITSG GmbH: Information technology service company for German statutory health insurance, providing data exchange, social insurance interfaces, and administrative systems. Comparable to SVD's information security, data protection, and digital output management services.

Broad incumbents

• Dachverband der Sozialversicherungsträger: Austrian umbrella organization for social insurance institutions. As the coordinating body above SVD's two owners, it is the principal counterparty in defining the scope of back-office services SVD provides, making it the most relevant broader public-sector peer in the same system.
• A1 Telekom Austria Group: Largest Austrian telecom and IT services provider with substantial public-sector business. Comparable as a broad IT, datacenter, and managed services incumbent in the Austrian market, though not a direct competitor in the captive social-insurance niche.
• CompuGroup Medical SE: European healthcare-IT vendor serving physicians, hospitals, and health insurance entities. Comparable in the medical-IT and healthcare-systems integration dimensions of SVD's IKT business, but with a commercial, multi-customer model rather than captive mandate.
• Dussmann Group: International facility management and cleaning services provider active in Austria and across Europe. Comparable as a competing service provider for facility management, cleaning, and building-related services, though operating as a commercial vendor rather than a captive entity.
• ISS A/S: Global facility services company with a strong Austrian and German public-sector presence. Comparable to SVD's Facility Management & Reinigung division as a large incumbent facilities-services provider, though commercially operated rather than captive.

Regional players

• STRABAG SE: Austrian-headquartered construction and building-services company. Comparable to SVD's Bauwesen (construction) division in the Austrian market, though operating as a large commercial contractor rather than as a captive in-house provider.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/svd-bueromanagement-gmbh

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles20 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about SVD Büromanagement