gkv informatik

What gkv informatik does

gkv informatik eGbR is a private German IT services company founded in April 2006 and headquartered in Wuppertal, specializing in managed IT services for statutory health insurance funds (gesetzliche Krankenversicherungen, GKV). The company is jointly owned by three AOK (Allgemeine Ortskrankenkasse) health insurance funds — AOK Nordost, AOK NordWest, and AOK Rheinland/Hamburg — which collectively serve approximately 8 million insured persons. Until 31 December 2024, the shareholder base also included the substitute funds BARMER and HEK, which exited for IT-strategic reasons; the three remaining AOKs have publicly committed to intensifying the partnership.

The core offering centers on the oscare® SAP-based health insurance platform and a modular service portfolio covering GKV business transaction processing (Anwendungsberatung, core systems), digital document handling (OCMS, output management, archiving), modern workplace management (Arbeitsplatz with Mobile Device Management, remote access, self-service), telematics services (eAU, eHKP, eGK), cloud and infrastructure services, ITSM base services, provider/orchestration management, and a 24/7 operations center (Leitstand). Operationally, gkv informatik runs one of the world's largest Cisco-based private clouds — supporting more than 43,000 thin clients, 10,000+ fat clients, 52,000+ Exchange mailboxes, 25.5 PB of storage, and roughly 20,000 GKV end users. The company has progressively embedded AI-driven automation across its stack, including an award-winning SaaS data extraction bot (SAMS Award 2025), AI-based ticket routing handling approximately 300,000 tickets annually, chatbot-enabled contact center services via the Sikom AgentOne platform, and SGB-compliant translation via DeepL-Suite.

Revenue is generated primarily through multi-year managed service contracts with shareholder AOKs, augmented by additional services won through national and European public tenders (e.g., via the DTVP Vergabeportal). The go-to-market is enterprise/relationship-driven: direct service delivery and provider orchestration to shareholder funds, supplemented by participation in public procurement for IT goods and services. gkv informatik holds ISO/IEC 27001:2022 certification (TÜV Rheinland, recertified April 2025; includes ISO/IEC 27017 and 27018 controls), is GDPR-compliant, is a Bitkom member, and operates seven offices across Germany (Wuppertal, Kiel, Neubrandenburg, Rostock, Schwäbisch Gmünd, Schwerin, Teltow).

Name

gkv informatik

Legal name

gkv informatik eGbR

Website

https://gkvi.de

Company type

Private

Founded year

2006

Operating status

Operating

Headcount range

101–250 employees

Short description

gkv informatik is a private German IT services provider, owned by three AOK statutory health insurance funds, delivering managed IT, oscare® application, workplace, telematics, and digital document services to statutory health insurers serving about 8 million insured persons across Germany.

Ownership category

akta.pro rank

Product category

Healthcare IT Services (Statutory Health Insurance IT)

NAICS

Computer Systems Design and Related Services (54151)

SIC

Services-Computer Programming Services (7371)

akta.pro primary industry

Helpdesk & End-User Support Services (BPAEABAB)

akta.pro secondary industry

Knowledge Management & KCS Programs (BPAEAJAJ)

Keywords

• Health insurance IT services
• Statutory health insurance IT
• SAP oscare platform operations
• Managed IT infrastructure services
• Healthcare provider management

Headquarters

HQ city

Wuppertal

HQ country

Germany

HQ region

Europe

Offices7 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Infrastructure, Operations, Marketing or Sales, Others

Revenue model

1. IT Services for Statutory Health Insurances: As an IT service provider owned by statutory health insurances (AOKs), gkv informatik provides comprehensive IT services including application management, workplace services, digital document processing, and provider orchestration. Revenue is generated through service contracts with affiliated health insurance funds.

Go-to-market motion2 records

Distribution channels3 records

Marketing channels6 records

Core offering

gkv informatik provides managed IT services for German statutory health insurers (gesetzliche Krankenversicherungen), including operation of the SAP-based oscare® platform, application management, workplace services, digital document processing, telematics (eAU/eHKP/eGK), provider management, and 24/7 incident handling. Its core customers are AOKs and other GKV funds, with end-to-end responsibility for approximately 20,000 GKV employees serving millions of insured persons.

Product overview

gkv informatik is an IT service provider for statutory health insurers (gesetzliche Krankenversicherungen) that offers a unified but modular portfolio of services centered on the oscare® SAP-based health insurance platform. The core offering includes GKV-Geschäftsvorfälle (business transaction processing via oscare® and Non-SAP systems), Anwendungsberatung (application consulting), Digitale Dokumente (digital document processing), and Arbeitsplatz (modern workplace management). Supporting the core are specialized modules for Telematik (eAU/eHKP processing, eGK management), Beratungs- und Projektservices, Unterstützende Anwendungen (cloud-based applications), Technologische Services (cloud/on-premise infrastructure), Grundleistungen (ITSM base services), Providermanagement, a 24/7 Leitstand for incident management, and an annual Hausmesse for customer engagement. The company supports approximately 20,000 GKV employees and millions of insured persons, operating one of Europe's largest SAP environments, and is increasingly incorporating AI-driven automation (AI-based ticket routing, SaaS data bots, chatbots, and ITSM optimization) alongside its traditional service delivery model.

Differentiator

Problem solved

Functional benefit

Products and services

• GKV-Geschäftsvorfälle (GKV Business Transactions) Core business transaction processing for statutory health insurers, including operation of SAP-based oscare® solutions and Non-SAP systems, ensuring core systems function so health insurers can engage with their insured persons. End-to-end responsibility for approximately 20,000 GKV employees.
• oscare® Platform Operations Managed operation of the SAP-based oscare® health insurance software suite (from AOK Systems) as the primary IT platform for AOK customers. gkv informatik provides end-to-end responsibility for one of Europe's largest SAP environments based on oscare®.
• Anwendungsberatung (Application Consulting) Advisory and consulting services for customers on individual business process requirements, especially within the oscare® environment, including software introduction/updates, application testing, and specialist support.
• Digitale Dokumente (Digital Documents) Digital document processing services including systems and processes for digital mail intake, output management systems, and archiving, plus OCMS customer support with full system and process responsibility.
• Arbeitsplatz (Workplace) Modern workplace setup for GKV employees including software management, workplace printing, mobility services (remote access, Mobile Device Management, mobile communications, communication solutions), and a self-service portal that simplifies and accelerates processes.
• Telematik (Telematics) Telematics services enabling customers to receive electronic medical certificates (eAU) and medical cost plans (eHKP), with consulting on health network connectivity, secure issuance processes for electronic health cards (eGK), and eGK photo management.
• Beratungs- und Projektservices (Consulting and Project Services) Specialized consulting and project services for requests outside the standard service catalog — from idea through consulting, proposal preparation, execution (time, budget, quality), to transition to operations, including complete project management or advisory for customer-managed projects.
• Providermanagement (Provider Management) End-to-end provider management including strategic service provider coordination, partner-level collaboration, framework conditions for cooperation, and stable operations. gkv informatik orchestrates IT services and connects them meaningfully for customers.
• Technologische Services (Technological Services) Network connectivity for locations and infrastructure services — cloud-based or on-premise — for Infrastructure, Platform, and Software-as-a-Service, including integration of third-party provided and operated applications.
• 24/7 Leitstand (24/7 Operations Center) Round-the-clock operations center for managing large-scale IT disruptions. 'MIKE vom Dienst' lead incident managers handle customer issues 24/7/365, bundling nearly all responsibilities for major disruption management in one role for maximum efficiency and speed.
• oscare® Formularcenterframework (Central Operation) Central operation of the oscare® Formularcenter framework, delivered as a managed oscare® AddOn (form.io by AOK Systems) for AOK-Bundesverband and the AOK community.
• Sikom AgentOne Contact Center Service Contact Center service based on the Sikom AgentOne Contact Center Platform with AI-powered chatbots and automation, replacing the previous AVAYA-based Contact Center, delivered in partnership with Deutsche Telekom.

Quantifiable outcome

• Processed approximately 300,000 IT support tickets per year for over 41,000 users through automated service management
• +2 more outcomes

Named customers6 records

Segments1 record

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration9 records

AI capability10 records

Feature6 records

Partnerships

14 partnerships are on record, tiered core, major, strategic and minor.

• AOK NordostcoreStrategic or Co-development PartnerOne of three shareholder health insurers. AOK Nordost is the largest health insurer in northeast Germany with 1.7+ million customers in over 112 service centers. Co-founded gkv informatik in 2006.
• AOK NordWestcoreStrategic or Co-development PartnerOne of three shareholder health insurers. AOK NordWest has 2.9 million insured persons, 7,500 employees, 230 customer centers, and budget of approximately 12 billion euros. One of the 'Top 10' statutory health insurers in Germany.
• AOK Rheinland/HamburgcoreStrategic or Co-development PartnerOne of three shareholder health insurers. AOK Rheinland/Hamburg serves 3+ million insured persons and 200,000 employers with 75+ branch offices and 30,000+ contract partners.
• T-SystemscoreTechnology or IntegrationOutsourcing partner selected through procurement procedure. Manages significant IT infrastructure including one of world's largest Cisco-based Private Cloud systems.
• ComputaCentercoreTechnology or IntegrationOutsourcing partner selected through procurement procedure alongside T-Systems for IT services provision.
• Deutsche Telekom (Telekom)majorTechnology or IntegrationTelecom and Contact-Center provider selected in 2025 procurement. Provides telecommunications and Contact-Center services including Sikom AgentOne Contact Center Platform.
• SikommajorTechnology or IntegrationProvides Sikom AgentOne Contact Center Platform as part of Telekom offering for Contact-Center services replacing AVAYA.
• DeepLmajorTechnology or IntegrationContract for DeepL-Suite translation services for 10 AOKs and 4 IT service providers. Ensures SGB-compliant text processing without AI training of input data.
• USU Software AGmajorTechnology or IntegrationProvider of IT & Customer Service Management software. gkv informatik won One USU Award for intelligent automation of service management and AI-based ticket routing.
• AtlassianstrategicTechnology or IntegrationCloud migration workshop conducted with Atlassian representatives for Jira and Confluence cloud solutions.
• AOK SystemsmajorTechnology or IntegrationProvider of oscare® software solution. gkv informatik provides central operation of oscare® FormularCenter-Framework. Participated in Atlassian workshop.
• AOK-BundesverbandmajorStrategic or Co-development PartnerFederal association of AOK health insurers. gkv informatik won tender for oscare® FormularCenter-Framework central operation from AOK Bundesverband.
• Cisco (AppDynamics)coreTechnology or IntegrationProvider of AppDynamics monitoring tool. gkv informatik operates one of Europe's largest SAP environments with AppDynamics for performance and reliability monitoring.
• Wuppertaler TafelminorOthersSocial organization receiving office furniture donation when gkv informatik relocated to new headquarters.

Scale indicators8 records

Recent moves10 records

Expansion highlights6 records

Others

• TK Systemhaus (Techniker Krankenkasse in-house IT):
• AOK Systems GmbH: AOK Systems develops and owns the SAP-based oscare® health insurance platform that gkv informatik operates on behalf of AOKs. Although not a direct competitor, it is the most strategically entangled counterparty — AOK Systems' product decisions directly determine gkv informatik's delivery scope.

Direct peers

• Bitmarck Holding GmbH: Bitmarck is the largest German IT services provider dedicated to statutory health insurance funds (BKK, IKK, KBS, LKK and other Ersatzkassen), operating the BITMARCK_21c|ng platform. It is the closest direct competitor to gkv informatik in GKV-IT, with a similar captive-ownership structure and a parallel focus on application management and provider orchestration for statutory insurers.
• ITSCare GmbH: ITSCare is an IT services provider specialized in German statutory health insurance, offering data center, workplace, and application services to AOK-affiliated and other Kassen. It is explicitly named as a workshop partner of gkv informatik in the provided data and competes in the same vertical niche.
• adesso SE: adesso SE is a major German IT services and consulting group with a dedicated insurance industry practice (insurance.S, formerly znt), serving health insurers, life insurers, and pension providers with core system implementation, integration, and managed services — directly comparable in IT services delivery model for insurance customers.

Broad incumbents

• T-Systems International GmbH: T-Systems is Deutsche Telekom's enterprise IT arm and a strategic outsourcing partner of gkv informatik (managing the gkvi2020 private cloud). It is a broad incumbent in European managed IT services with overlapping capabilities in workplace, cloud, and network services for regulated industries.
• CompuGroup Medical SE & Co. KGaA: CompuGroup Medical is the leading European provider of healthcare IT software for physicians, hospitals, and pharmacies. While its primary focus is provider-facing rather than payer-facing IT, it is a broad healthcare-IT incumbent that intersects with gkv informatik's domain around telematics and electronic health records.
• Dedalus Group: Dedalus is a major European healthcare IT vendor focused on hospital, diagnostic, and clinical information systems. As a broad healthcare-IT incumbent, it represents a potential competitor in adjacent digital health infrastructure relevant to GKV digitalization.

Emerging players

• NEXUS AG: NEXUS AG is a German healthcare IT specialist providing hospital information systems, pathology, and diagnostic software. As an emerging player in digital health, it competes for adjacent healthcare-IT modernization budgets that gkv informatik could also target.
• nexuzhealth GmbH: nexuzhealth provides cloud-based health information systems and patient portals for hospitals and statutory health insurers in German-speaking markets. It is an emerging digital health platform player that intersects with gkv informatik's digital documents and telematics offerings.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xxing.com/companies/gkvinformatik
• LinkedInlinkedin.com/company/gkv-informatik

Compliance5 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about gkv informatik