M-SOLUTIONS
M-SOLUTIONS is a Japanese IT firm specializing in kintone platform customization, system integration, and digital transformation, serving enterprises, local governments, and SMBs with subscription plugins, AI integration (Smart at AI), and cloud reception systems (Smart at reception).
- Company typePrivate
- Founded2000
- HeadquartersShinjuku, Japan
- Headcount51–100
- GTM typeB2B
- OfferingSoftware
What M-SOLUTIONS does
M-SOLUTIONS is a privately held Japanese IT company founded in January 2000 and headquartered in Shinjuku, Tokyo, specializing in kintone platform customization, system integration, and digital transformation services. The company operates a kintone-centric business model spanning four product pillars: (1) the Smart at reception family of iPad-based cloud reception systems (office, FACTORY, OneTouch, event variants) for visitor and worker management; (2) Smart at AI for kintone, a generative AI integration plugin supporting GPT, Claude, and Gemini with RAG, multimodal, and scheduled AI Agent capabilities; (3) Smart at 自治体DX, a local government DX package built on kintone with 60+ workflow templates; and (4) a 27+ plugin productivity suite (Smart at tools) covering search, aggregation, file management, BI connection, and third-party integrations (Box, Dialpad, LINE WORKS, Microsoft Teams, Slack).
The company monetizes primarily through recurring subscriptions (Smart at AI from ¥7,000/month; Option One Plugin from ¥150,000/year; Smart at reception from ¥12,000/month) and professional services for custom kintone development, migration, and enterprise RFP-driven SI projects. It is one of only five Cybozu-certified kintone Enterprise Partners and has held the highest three-star rating in Cybozu's Partner Network Report Integration Division for two consecutive years. Go-to-market combines direct enterprise sales, a self-service free trial funnel for plugins (15-day trials), co-selling with Cybozu, distribution through the LINE WORKS partner ecosystem (460,000+ customer base), and a certified consultant reseller network. The customer base spans large enterprises (Shiseido, KADOKAWA, YKK AP, Sumitomo SBI Net Bank, Kengo Kuma) across multiple industries, 50+ Japanese local governments, and SMBs — with 36,000+ kintone end users including one-third of TSE Prime listed companies. Strategic differentiation rests on a granted patent for confidential prompt AI generation, accumulated implementation expertise (1,300+ projects since 2014), and deep platform-native integration rather than proprietary foundation models.
M-SOLUTIONS firmographics
Firmographics- Name
- M-SOLUTIONS
- Legal name
- M-SOLUTIONS株式会社
- Website
- https://m-sol.co.jp
- Company type
- Private
- Founded year
- 2000
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- M-SOLUTIONS is a Japanese IT firm specializing in kintone platform customization, system integration, and digital transformation, serving enterprises, local governments, and SMBs with subscription plugins, AI integration (Smart at AI), and cloud reception systems (Smart at reception).
- Ownership category
- akta.pro rank
M-SOLUTIONS industry classification
Industry- Product category
- Business Process Automation / kintone Integration Software
- NAICS
- Computer Systems Design and Related Services (5415), Custom Computer Programming Services (541511), Computer Systems Design and Related Services (54151)
- SIC
- Services-Computer Integrated Systems Design (7373), Services-Computer Programming Services (7371), Services-Computer Programming, Data Processing, Etc. (7370), Services-Prepackaged Software (7372)
- akta.pro primary industry
- Managed File Transfer (MFT) & B2B Integration (EDI) (HDAEAIAE)
- akta.pro secondary industries
- LLMOps & Generative AI Platforms (Prompt/Agent Orchestration, RAG) (HDAEANAD), Enterprise Foundation Model Integration & APIs (Connectors, Governance, Deployment) (HDAAACAO)
Keywords
Where M-SOLUTIONS is headquartered
LocationHeadquarters
- HQ city
- Shinjuku
- HQ country
- Japan
- HQ region
- Asia
Offices2 records
Markets served
M-SOLUTIONS business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Marketing or Sales, Operations, Infrastructure
Revenue model
- kintone Plugin Products: Subscription-based kintone plugins sold via annual licenses. Includes 27+ plugin products for kintone extension. Revenue generated from initial setup fees plus recurring annual subscription fees.
- Smart at reception: Monthly subscription model for iPad reception system. Revenue includes initial setup fee and recurring monthly service fees.
- Smart at AI: Subscription-based AI integration service for kintone with tiered pricing based on user count and generation volume. Supports multiple AI models including Azure OpenAI, OpenAI, Anthropic, and Google Gemini.
- System Integration Services: Custom kintone development, implementation, and consulting services. Includes enterprise partnerships, migration services from systems like Dezie, and ongoing support.
- Smart at GATE for LINE WORKS: Annual subscription for LINE WORKS integration service, tiered by user count.
- Smart at 自治体DX: Subscription-based local government DX package using kintone, with templates and support services.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Smart at AI Light Plans (LT series) |
| Subscription | Annual | Smart at AI Standard Plans (ST series) |
| Subscription | Annual | Smart at GATE for LINE WORKS |
| Subscription | Monthly | Smart at reception OneTouch |
| Subscription | Annual | Search Expansion Plugin |
| Subscription | Annual | Cross-Search Plugin |
| Subscription | Annual | Option One Plugin |
| Subscription | Monthly | Smart at reception (Standard) |
Go-to-market motion3 records
Distribution channels5 records
Marketing channels6 records
M-SOLUTIONS product offering
Product offeringCore offering
M-SOLUTIONS develops, sells, and implements proprietary software products and plugins that extend the Cybozu kintone platform, alongside a family of cloud-based iPad reception systems. Its portfolio includes the Smart at AI generative-AI integration service, Smart at 自治体DX for local government digital transformation, Smart at GATE for LINE WORKS, the Smart at reception product family (Office, FACTORY, OneTouch, Event), and 27+ individual kintone plugins covering search, aggregation, notifications, lookup, file management, and third-party integrations. The company also delivers custom kintone system integration, migration, and consulting services for enterprise and public-sector clients.
Product overview
M-SOLUTIONS provides a comprehensive product portfolio centered on kintone customization and cloud-based reception systems. The core offerings include Smart at reception family (Smart at reception, Smart at reception for FACTORY, Smart at reception OneTouch, Smart at event) for visitor management and reception automation; Smart at AI for kintone Powered by GPT for generative AI integration with kintone; Smart at 自治体DX for local government digital transformation; and Smart at tools suite including Excel/CSV utilities, BI connection, and user management. Additionally, M-SOLUTIONS offers 27+ kintone plugins covering search, aggregation, auto-numbering, lookup, notifications, file management, and third-party integrations (Box, Dialpad, LINE WORKS, Collaboflow). The products span enterprise reception systems, AI-powered kintone enhancements, government DX services, and productivity plugins for kintone users.
Differentiator
Problem solved
Functional benefit
Brands
- Smart at reception: iPad-based cloud reception system for visitor management, supporting QR codes, telephone, chat, email notifications, video calls, and entry pass printing. Also includes Smart at reception for FACTORY (factory version) and Smart at reception OneTouch (one-touch video call reception system).
- Smart at AI for kintone Powered by GPT
- Smart at 自治体DX
- Smart at tools for kintone
- Smart at message for kintone
- Smart at GATE for LINE WORKS
- Smart at event
- Smart at CRM for kintone
- Smart at robo / Smart at drone
- Smart at migration
- Smart at AI 認定コンサルタント (Certified Consultant Program)
Products and services
- Smart at reception
Quantifiable outcome
- 2 hours → 1 minute task completion (Smart at AI code analysis)
- +7 more outcomes
Companies that use M-SOLUTIONS
Customer profileNamed customers14 records
Segments5 records
Ideal customer profiles5 records
M-SOLUTIONS technology and API
TechnologyAPI detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration17 records
AI capability7 records
Feature6 records
M-SOLUTIONS partnerships and signals
Strategic signalScale indicators7 records
Recent moves7 records
Expansion highlights6 records
M-SOLUTIONS competitors and assessment
Company assessmentOthers
- HENNGE (HENNGE One): Cloud security SaaS in Japan whose HENNGE One product is integrated into Smart at reception. Comparable Japan-centric cloud SaaS selling into the same regulated enterprise and public-sector buyers.
Direct peers
- BlueMeme (ブルーミーム): Japanese SI firm focused on low-code, agile, and kintone-related digital transformation, with comparable enterprise SI services and tooling for app development on platforms like kintone.
- アールスリーインスティテュート (R3): Cybozu-certified kintone partner and consulting firm specializing in kintone enterprise deployments and DX support. Closely comparable on both the SI services motion and the kintone ecosystem positioning.
- ジョイゾー (Joyzo): Long-established kintone SI partner in Japan with deep implementation experience and a similar focus on extending the kintone platform. Directly comparable in business model (kintone-centric SI and plugin products) and customer overlap.
- ACALL: Japanese provider of visitor reception and workplace access management software, most directly comparable to M-SOLUTIONS' Smart at reception family. Overlaps on iPad/cloud reception, visitor logging, and SaaS delivery for offices.
Broad incumbents
- freee (フリー): Cloud business application platform in Japan spanning HR, accounting, and workflow that competes for the same SMB and mid-market DX budget. Comparable as a Japan-focused SaaS incumbent addressing paper-process digitization with subscription software.
- チームスピリット (TeamSpirit): Japan-listed SaaS vendor for HR, attendance, and expense workflows, including integrations with LINE WORKS. Comparable subscription software distributing into Japanese enterprises and competing for workflow-DX budget.
- ウィングアーク1st (WingArc1st): Established Japanese vendor of forms, workflow, and document management software serving government and enterprise. Overlaps with M-SOLUTIONS' workflow and DX-product portfolio at a broader, more enterprise-wide scale.
- Cybozu (サイボウズ): The owner of the kintone platform that underpins M-SOLUTIONS' SI and plugin business. As platform incumbent, Cybozu overlaps substantially with M-SOLUTIONS' installed base while also being the most important partner and potential competitive threat.
Emerging players
- Umee Technologies (ユミー): Emerging Japanese AI agent platform for sales and front-office workflows; M-SOLUTIONS invested in Umee's Series A in March 2025 to deepen Smart at AI synergies. Comparable as an AI-for-Japanese-enterprise player with overlapping go-to-market into kintone-adjacent workflows.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat6 records
Key risks5 records
Key highlights6 records
Customer concentration
M-SOLUTIONS social profiles
Digital presenceM-SOLUTIONS compliance and trust
Trust signalCompliance4 records
M-SOLUTIONS financial estimates
Financial estimateRevenue estimate
Valuation estimate
M-SOLUTIONS leadership team
Management profileNumber of profiles
Profiles1 record
M-SOLUTIONS funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
M-SOLUTIONS M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about M-SOLUTIONS
What does M-SOLUTIONS do?
M-SOLUTIONS develops, sells, and implements proprietary software products and plugins that extend the Cybozu kintone platform, alongside a family of cloud-based iPad reception systems. Its portfolio includes the Smart at AI generative-AI integration service, Smart at 自治体DX for local government digital transformation, Smart at GATE for LINE WORKS, the Smart at reception product family (Office, FACTORY, OneTouch, Event), and 27+ individual kintone plugins covering search, aggregation, notifications, lookup, file management, and third-party integrations. The company also delivers custom kintone system integration, migration, and consulting services for enterprise and public-sector clients.
Is M-SOLUTIONS a public or private company?
M-SOLUTIONS is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was M-SOLUTIONS founded?
M-SOLUTIONS was founded in 2000. It employs 51 to 100 people.
Where is M-SOLUTIONS based?
M-SOLUTIONS is headquartered in Shinjuku, Japan, in the Asia region.
How does M-SOLUTIONS make money?
Six revenue lines are on record. kintone Plugin Products are the primary driver. The others are smart at reception, smart at AI, system Integration Services, smart at GATE for LINE WORKS and smart at 自治体DX.
Who are M-SOLUTIONS's main competitors?
HENNGE (HENNGE One) is listed as an others. Direct peers are BlueMeme (ブルーミーム), アールスリーインスティテュート (R3), ジョイゾー (Joyzo) and ACALL. Broad incumbents are freee (フリー), チームスピリット (TeamSpirit), ウィングアーク1st (WingArc1st) and Cybozu (サイボウズ). Umee Technologies (ユミー) is listed as an emerging player.
Does M-SOLUTIONS have an API?
No public API is recorded for M-SOLUTIONS.
What industry is M-SOLUTIONS in?
M-SOLUTIONS's product category is Business Process Automation / kintone Integration Software. Its primary akta.pro industry code is HDAEAIAE, Managed File Transfer (MFT) & B2B Integration (EDI), with a secondary code of HDAEANAD, LLMOps & Generative AI Platforms (Prompt/Agent Orchestration, RAG). Its NAICS code is 5415 and its SIC code is 7373.