What Umee Technologies does

Umee Technologies株式会社 (Umee Technologies Inc.) is a Japanese private AI company founded in May 2019 and headquartered in Chofu, Tokyo. It is the first venture-certified startup originating from The University of Electro-Communications. The company builds conversation intelligence software for sales-facing organizations, with its flagship product Front Agent® recording and transcribing in-person, phone, and online sales conversations and using a proprietary patented Deep Insight Engine™ to analyze customer intent, emotion, and context in order to surface hidden needs and identify the conversational patterns that correlate with successful deals. The product line expanded in 2025 to include Front AX™, an AI strategy partner service for DX (digital transformation) consulting, and Front Agent log™, an enterprise AI meeting-minutes solution; native integrations span kintone (Cybozu), Salesforce, HubSpot, Zoho, Zoom Phone, and Amazon Connect, enabling automated CRM data entry.

The company sells primarily to Japanese mid-market and enterprise sales organizations, with named case studies including Mitsubishi Estate Residence and Persol Business Process Design. It monetizes through SaaS subscriptions (specific pricing is not publicly disclosed) and higher-value consulting engagements through Front AX™, and has secured ISO/IEC 27001:2022 certification covering the Front Agent service. The company is founder-led—CEO Hirotaka Niiro (formerly Yamaha), CTO Shuichi Hirai (formerly Ono Sokki), and CSDO Atsushi Nakajima (formerly Canon)—and raised approximately $2 million in a March 2025 round from a syndicate of eight investors led by Cybozu alongside GREE Ventures, Mizuho Capital, M-SOLUTIONS, Quantum Leaps Ventures, Shizuoka Capital, Tasuki Holdings, and Toyokumo. Headcount is reported in the 11–50 band and revenue is not publicly disclosed.

Name

Umee Technologies

Legal name

Umee Technologies株式会社

Website

https://umeecorp.com

Company type

Private

Founded year

2019

Operating status

Operating

Headcount range

11–50 employees

Short description

Umee Technologies is a Japanese AI company (founded 2019, Chofu) that builds conversation intelligence software for sales organizations, using its patented Deep Insight Engine™ to analyze sales conversations and surface customer intent, with native integrations into kintone, Salesforce, HubSpot, and other CRM/communications platforms.

Ownership category

akta.pro rank

Product category

Conversation Intelligence Software

NAICS

Custom Computer Programming Services (541511), Computer Systems Design Services (541512)

SIC

Services-Computer Programming Services (7371), Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

Conversational AI Platforms (chat/voice bots, orchestration) (HDAAAFAC)

akta.pro secondary industries

Contact Center Speech AI (agent assist, IVR automation) (HDAAAFAL), AI & Automation in Customer Service (Chatbots, Agent Assist) (EDABACAO)

Keywords

• Conversation intelligence software
• Sales conversation analytics
• AI meeting minutes
• Sales enablement AI
• Voice insight platform

Headquarters

HQ city

Chofu

HQ country

Japan

HQ region

Asia

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure

Core offering

Umee Technologies develops and sells an AI-powered conversation insight platform (Front Agent®) that records face-to-face, telephone, and online sales conversations and uses its patented Deep Insight Engine™ to extract customer intentions, emotions, and winning patterns. The company also offers Front AX™ (an AI strategy consulting service) and Front Agent log™ (an enterprise AI meeting-minutes solution) with native CRM integrations to kintone, Salesforce, HubSpot, and Zoho.

Product overview

Umee Technologies offers a unified conversation intelligence platform centered on Front Agent®, with three integrated product tiers. Front Agent® serves as the core conversation analysis platform that records sales interactions and extracts customer insights using the proprietary Deep Insight Engine™ technology. Front AX™ provides strategic consulting and custom development services built on Front Agent data. Front Agent log™ is an enterprise AI meeting minutes solution that automatically generates records and syncs with CRM/SFA systems. The Deep Insight Engine™ is the underlying patented AI technology that powers real-time psychological and preference analysis of conversation participants.

Differentiator

Problem solved

Functional benefit

Brands

• Front Agent®: Conversation insight AI platform that records sales conversations and visualizes customer unspoken needs and winning patterns to transform organizations.
• Front AX™
• Front Agent log™
• Deep Insight Engine™
• インサイトアナリシス™

Products and services

• Front Agent® AI-powered conversation insight analysis platform that records sales conversations (in-person, phone, and online) and automatically visualizes hidden customer intentions, emotions, and winning patterns to transform sales organizations. Targets enterprise sales teams and uses the patented Deep Insight Engine™ for analysis, with integrations to kintone, Salesforce, HubSpot, and Zoho.
• Front AX™ AI strategy partner service that provides strategic support and custom DX development based on Front Agent's conversation data and AI technology. Offers high-level consulting to help enterprises maximize business results from their sales conversation intelligence data.
• Front Agent log™ Enterprise AI meeting minutes solution that automatically records meetings, generates summaries, and syncs with CRM/SFA systems (kintone, Salesforce, etc.). Eliminates manual meeting documentation and CRM data-entry burden for enterprise sales and operations teams.

Ideal customer profiles1 record

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration6 records

AI capability10 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Observe.AI: Observe.AI is a conversation intelligence platform focused on contact centers, using speech analytics and NLP to evaluate agent performance and customer interactions. It is a close peer given Front Agent's integrations with Zoom Phone and Amazon Connect and its speech/audio AI modality.
• RevComm (MiiTel): RevComm's MiiTel is a Japanese conversation intelligence platform that records, transcribes, and analyzes business phone calls to improve sales performance. It is the most direct Japan-based competitor to Front Agent with overlapping target customers (sales orgs) and similar AI-driven insight features.
• Chorus.ai (ZoomInfo): Chorus (now part of ZoomInfo) provides conversation intelligence for sales and customer success teams, capturing calls to deliver AI-driven insights and coaching. It directly competes with Front Agent in the sales-conversation analytics category and has comparable NLP/transcription capabilities.
• Gong.io: Gong is the global leader in revenue/conversation intelligence for sales teams, recording and analyzing sales calls to surface winning patterns and customer insights. It is the closest direct competitor to Front Agent in product function and target user (B2B sales leaders).

Broad incumbents

• Salesforce Einstein Conversation Insights: Salesforce's Einstein Conversation Insights is a native conversation analytics feature inside the Salesforce Sales Cloud ecosystem. It is a broad incumbent offering overlapping conversation-intelligence capabilities, with Front Agent integrating into Salesforce as a complementary/specialized solution.
• HubSpot Sales Hub: HubSpot's Sales Hub includes AI-powered conversation summaries, call recording, and sales analytics for SMB and mid-market customers. It is a broad incumbent in the same sales-enablement space, and Front Agent integrates with HubSpot CRM to extend its capabilities.
• Outreach Kaia: Outreach's Kaia conversation intelligence feature records and analyzes sales calls to surface content, next steps, and rep coaching opportunities. It is a broad incumbent sales engagement platform with overlapping conversation intelligence functionality to Front Agent.
• Microsoft Dynamics 365 Sales Insights: Microsoft's Sales Insights (formerly InsideView) embeds conversation and relationship analytics inside Dynamics 365 CRM. It represents a broad incumbent offering conversation intelligence as part of a wider enterprise CRM platform, competing indirectly with Front Agent's CRM-integrated value proposition.

Emerging players

• Sylph (Asobica): Sylph by Asobica is a Japanese conversational AI platform for sales automation, providing chat/voice bot capabilities to B2B companies. It is an emerging player with partial overlap to Front Agent in conversational AI for sales, though more focused on chatbot automation than insight analysis.

Regional players

• TDAI Lab: TDAI Lab is a Japanese conversation analytics provider focused on enterprise and contact center use cases. It is a regional peer that operates in Japan with comparable conversation AI capabilities, making it a closer domestic alternative to Front Agent for Japanese enterprises.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/umee-technologies

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds1 record

Investors8 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Umee Technologies