Thenue Housing

What Thenue Housing does

Thenue Housing Association is a community-based registered society and Scottish charity founded in Glasgow in 1979 that owns and manages 3,140 social housing properties across six east-end Glasgow communities (Calton, Bridgeton, Dalmarnock, Castlemilk, Cranhill/Blackhill, and Baillieston). It serves tenants through general-needs housing, supported housing for people with disabilities (145 properties), and retirement housing (206 properties with community alarm systems linked to Cordia), supplemented by money advice, financial inclusion, and energy advice services. The organisation is governed by a 15-member volunteer Board of Management, is registered with the Scottish Housing Regulator, and is authorised by the Financial Conduct Authority.

The core technology footprint is largely conventional: a new 24/7 Customer Portal (launched July 2025) for rent payments, repair reporting, and tenancy management; Allpay for automated rent collection; Google Maps for property location data; and HomeSwapper for mutual exchange. Repairs and gas servicing are outsourced to MEARS and City Technical Services respectively. Three wholly-owned subsidiaries extend operations: Thenue Trust (charitable grants), Thenue Services (development consultancy and Acting CEO staffing for smaller housing associations), and Thenue Communities (management of the Calton Heritage & Learning Centre and Netherholm Community Hall).

The business model is anchored on three recurring revenue streams: social housing rents from approximately 3,140 properties under flexible weekly-to-monthly billing; property factoring services to roughly 850 owners at £206.88 per annum plus 20% admin recharges (effective from 1 April 2025); and modest professional services income via Thenue Services. Customer concentration is structurally low — rent is generated from long-tail individual tenancies rather than a small number of large contracts — and pricing is regulated under Scottish social housing frameworks. Growth levers are limited to stock acquisition/new build, factoring portfolio expansion, and consultancy work for other registered social landlords.

Name

Thenue Housing

Legal name

Thenue Housing Association

Website

https://thenuehousing.co.uk

Company type

Private

Founded year

1979

Operating status

Operating

Headcount range

101–250 employees

Short description

Thenue Housing Association is a Glasgow-based registered society and charity that owns and manages 3,140 social housing properties across six east-end communities, providing affordable rented homes, retirement housing, supported housing, property factoring for owners, and community-based support services including money and energy advice.

Ownership category

akta.pro rank

Product category

Affordable Housing Management

NAICS

Community Housing Services (62422), Services to Buildings and Dwellings (5617), Other Residential Care Facilities (623990), Civic and Social Organizations (8134)

SIC

Operators Of Apartment Buildings (6513), Real Estate Agents & Managers (For Others) (6531), Services-To Dwellings & Other Buildings (7340), Services-Social Services (8300)

akta.pro primary industry

Affordable Housing & Community Development (Housing, Community Land Trusts) (BPAGALAC)

Keywords

• Social housing rental
• Property factoring services
• Retirement housing
• Affordable housing management
• Community housing association

Headquarters

HQ city

Glasgow

HQ country

United Kingdom

HQ region

Europe

Offices4 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales, Technology or R&D

Revenue model

1. Social Housing Rent: Rental income from approximately 3140 social housing properties across Glasgow. Rent is collected weekly, fortnightly, four-weekly, or monthly through direct debit, telephone payments, debit card at office, online payments, Allpay card, bank transfer, or post.
2. Property Factoring Services: Factoring service provided to approximately 850 property owners within managed communities. Services include communal repairs, landscaping, close cleaning, stair lighting, buildings insurance, door entry maintenance. Revenue from management fees of £206.88 per annum and administration fees of 20% of costs recharged.
3. Development Services: Thenue Services subsidiary provides development and management services to other housing associations. Includes independent advice, consultancy and training, and provision of Acting Chief Executive/Director level staff.

Pricing tiers

Go-to-market motion1 record

Distribution channels6 records

Marketing channels7 records

Core offering

Thenue Housing Association is a community-based, charitable housing association providing affordable social housing for rent across approximately 3,140 homes in six communities of Glasgow's east end. Beyond rental housing, it delivers property factoring services to roughly 850 owner-occupiers, specialist retirement (sheltered) housing with alarm systems, home improvements and medical adaptations, an in-house repairs service, and FCA-regulated financial/energy advice. Subsidiary organisations — Thenue Services (consultancy and development services for other housing associations), Thenue Trust (charitable community grant-making), and Thenue Communities (community centre management, including the Calton Heritage and Learning Centre) — extend the association's impact beyond direct landlord activity.

Product overview

Thenue Housing Association is a social housing provider offering a comprehensive suite of services centered around affordable housing management and community development. The core offering consists of social housing rentals (3,140 properties across Glasgow), property factoring services for approximately 850 owners, and specialized retirement housing with alarm systems. These are supported by a digital Customer Portal for 24/7 self-service access, Financial Inclusion and Money Advice services, repairs and maintenance operations, and community facilities through the charitable Thenue Communities subsidiary managing two community centres. Service delivery is provided through a network of physical Service Centres across Glasgow areas.

Differentiator

Problem solved

Functional benefit

Brands

• Thenue Trust: Charitable trust established to promote charitable activities and provide grant support for individuals in education, employment, training, sport and the arts.
• Thenue Services
• Thenue Communities

Products and services

• Social housing rentals The core offering: affordable weekly/monthly rental of approximately 3,140 social housing homes across six communities in Glasgow's east end (Calton, Bridgeton, Oatlands, Parkhead, Templeton, Tollcross). Allocations via the Glasgow Common Housing Register.
• Property factoring services Management and administration services for approximately 850 owner-occupiers within Thenue-managed mixed-tenure blocks, covering common repairs, maintenance, insurance, accounts, and annual management fees plus a 20% share of actual costs as an administration fee.
• Retirement (sheltered) housing Specialist housing for older persons, equipped with Cordia smart hub alarm systems and 24/7 emergency response, providing supported independent living as part of Thenue's housing stock.
• Repairs, maintenance and medical adaptations Routine and responsive repairs, planned maintenance, and home improvements including medical/disability adaptations across the housing stock, delivered to tenants of Thenue Housing Association.
• Financial inclusion and money/energy advice FCA-regulated, in-house money advice plus energy advice and benefits support, helping tenants manage rent arrears, claim entitlements, reduce energy costs, and maintain tenancies.
• Thenue Services (consultancy for other housing associations) Wholly-owned subsidiary providing development, asset management, and consultancy services to other housing associations and Registered Social Landlords.
• Thenue Trust (community grant-making) Charitable subsidiary of Thenue Housing Association providing grant funding and support for community projects in Glasgow's east end.
• Thenue Communities (community centre management) Subsidiary operating community centres and facilities in Thenue's areas of operation, including the Calton Heritage and Learning Centre, delivering local services and heritage/learning programming.

Quantifiable outcome

• Obtained hundreds of thousands of pounds for tenants through Financial Inclusion Team
• +3 more outcomes

Named customers5 records

Segments5 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

Feature1 record

Partnerships

Eight partnerships are on record, tiered core and minor.

• Thenue CommunitiescoreStrategic or Co-development Partner · 1 January 2018Charitable subsidiary managing Calton Heritage & Learning Centre (opened 2013) and Netherholm Community Hall (opened 2018). Management board includes community representatives with majority vote.
• Thenue TrustcoreStrategic or Co-development Partner · 1 February 2002Charitable subsidiary established in February 2002 to promote and support charitable activities in communities where Thenue Housing operates. Provides grant support for individuals for personal achievement and development in education, employment, training, sport, and arts.
• Thenue ServicescoreStrategic or Co-development Partner · 1 January 1979Non-charitable wholly owned subsidiary established in 1979 to provide development and management services to smaller housing associations. Offers independent advice, consultancy, training, and Acting Chief Executive/Director level staff provision.
• City Technical ServicescoreImplementation/ SI/ Consulting PartnerContractor carrying out gas heating system servicing and repairs including boiler, associated pipework, and radiators. Annual gas service appointments arranged through Thenue.
• MEARScoreImplementation/ SI/ Consulting PartnerContractor responsible for non-heating day-to-day repairs and out-of-hours emergency repairs (excluding gas heating). Covers 5pm-9am weekdays, from 4pm Fridays, weekends and public holidays.
• HomeSwapperminorChannel Partner/ Reseller/ DistributorLargest national mutual exchange service for council and housing association tenants. Thenue holds a list of tenants registered for moves to Glasgow area.
• Urban FoxminorStrategic or Co-development PartnerYouth work provider supporting children and young people aged 5-18 in Netherholm, Castlemilk. Provides team sports, advice on healthy eating, alcohol and smoking cessation, and Youth Achievement Awards. Approximately 80 children helped annually.
• Glasgow City CouncilcoreStrategic or Co-development PartnerPartner for medical adaptations funding, homelessness referrals, stair lighting contract, assisted garden maintenance scheme, and housing options coordination.

Scale indicators8 records

Recent moves12 records

Expansion highlights5 records

Direct peers

• Bield Housing & Care: Scottish specialist housing and care provider focused on retirement and supported housing with community alarm services. Comparable in retirement housing specialism, alarm-linked service model, and supported housing product.
• Cordale Housing Association: Small-to-mid Scottish RSL affiliated with Wheatley Group but operating as a distinct registered society, providing social rent in West Dunbartonshire. Comparable business model (rent roll, factoring, community services, retirement housing) at similar headcount scale.
• Eildon Housing Association: Scottish Borders-based RSL providing general needs, retirement and supported housing with community services. Comparable registered-society structure, property factoring offering, and rural/mixed-urban operating model.
• Partick Housing Association: Glasgow-based RSL operating in the west of the city. Comparable size band, social housing rent model, factoring services, and community engagement approach.
• Shettleston Housing Association: RSL operating in Glasgow's east end, closely neighbouring Thenue's geography. Comparable in size band, social housing focus, factoring services, and community regeneration model.
• Key Housing Association: One of Scotland's largest voluntary-sector providers of social care and housing, providing supported accommodation. Comparable operating model with strong emphasis on community-based services, supported housing, and a registered-society governance structure.
• Ruchazie Housing Association: Small Glasgow east-end RSL providing general needs and supported housing. Closely comparable in geography (adjacent to Thenue's Castlemilk/Cranhill footprint), operating model, and tenant-supported governance.

Broad incumbents

• Sanctuary Housing: One of the UK's largest housing associations providing general needs, supported, and retirement housing across England and Scotland. Comparable in product mix (social rent, retirement, supported housing) but operating at much larger scale and broader geography.
• Wheatley Group: One of the largest social housing and property management groups in Scotland, headquartered in Glasgow with GHA at its core. Directly comparable to Thenue as a Glasgow-anchored RSL with social rent, factoring, and community-focused services at substantially larger scale.

Regional players

• Melin Homes: Welsh RSL providing social housing, factoring, and community services. Comparable business model (rent roll, property factoring for owner-occupiers, community regeneration) but operating in a different UK nation.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/thenuehousing
• Facebookfacebook.com/pages/Thenue-Housing
• LinkedInlinkedin.com/company/thenue-housing

Compliance5 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Subsidiaries3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Thenue Housing