What NPS does

NPS d.o.o. Beograd is a Serbian IT consulting firm specializing in the implementation, customization and support of Microsoft Dynamics ERP and Business Intelligence solutions. Founded in 1996 in Ljubljana and operating from Belgrade since 2003, the company has built a 20-plus-year practice around Microsoft Dynamics 365 Business Central (D365BC) and its predecessor Dynamics NAV, supplemented by proprietary products Biz365 (a Serbian-localized, modular D365BC build for SMEs) and BI4Dynamics (a BI add-on). NPS serves mid-market and enterprise clients across at least nine verticals in Serbia and the wider CEE region — manufacturing, pharmaceuticals, healthcare, distribution, retail, construction, ICT and financial services — with named reference clients including Banca Intesa, Belgrade Airport, AstraZeneca, Bayer, Sanofi, New Yorker, Wizz Air and Belmedic.

The business operates a consulting-led, direct enterprise sales motion delivered through certified Microsoft Dynamics professionals. Revenue is generated primarily through professional-services engagements (ERP implementation, BI, digital transformation consulting) and, since 2023, through a small licensing/app-store revenue stream from NPS-published applications on Microsoft AppSource. Pricing is project-based and quote-driven, with multi-year support contracts on the recurring side. NPS is a Microsoft Solutions Partner for Business Applications and has accumulated multiple Microsoft Partner of the Year / President's Club awards in the CEE region. Following a succession of ownership changes — SAGA/NFG acquiring a majority stake in 2015, SAGA's merger into Noventiq in 2023, and ultimately NPS's acquisition by M&I Systems Co (a Seyfor Group member) in July 2025 — NPS now operates as part of one of the larger IT groups in Europe while continuing to serve its established Serbian and CEE client base.

Name

NPS

Legal name

NPS d.o.o. Beograd

Website

https://nps.rs

Company type

Private

Founded year

1996

Operating status

Operating

Headcount range

11–50 employees

Short description

NPS d.o.o. Beograd is a Microsoft Dynamics 365 Business Central and BI consulting partner serving mid-market and enterprise clients across Serbia and the CEE region, with proprietary localized products Biz365 and BI4Dynamics and over 200 ERP projects delivered since 1996.

Ownership category

akta.pro rank

Headquarters

HQ city

Novi Beograd

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. ERP Implementation Services: Implementation and consulting services for Microsoft Dynamics ERP solutions including D365 Business Central and Dynamics NAV. Revenue generated through professional services engagements with enterprise clients.
2. Business Intelligence Solutions: BI consulting and implementation services using Microsoft Power BI and proprietary BI4Dynamics solutions.
3. Software Development / ISV Applications: Development and publication of applications for Dynamics 365 Business Central on Microsoft AppSource, offering add-on solutions to extend platform functionality.
4. Digital Transformation Consulting: Consulting services for digital transformation including strategy definition, execution planning, and implementation support based on SAGA DT pyramid methodology.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels5 records

Core offering

NPS is a Microsoft Solutions Partner for Business Applications that implements, customizes, and supports Microsoft Dynamics 365 Business Central (D365BC), Microsoft Dynamics NAV, and Microsoft Power BI for enterprises and SMEs in Serbia and the CEE region. The company also develops and sells proprietary add-on software (Biz365, BI4Dynamics, and a series of D365BC applications published on Microsoft AppSource) and delivers digital transformation consulting from strategy through implementation to ongoing support.

Product overview

NPS is a Microsoft Solutions Partner for Business Applications offering a portfolio of ERP and Business Intelligence solutions centered on the Microsoft Dynamics 365 Business Central platform. The core offering includes Microsoft Dynamics 365 Business Central (D365BC) as the primary ERP system, complemented by Biz365 (a localized Serbian market version), BI4Dynamics for advanced analytics, and Microsoft Power BI for reporting. NPS provides implementation, customization, and consulting services across these products, serving clients in manufacturing, pharmacy, healthcare, distribution, retail, and construction sectors throughout Serbia and the CEE region. The company has expanded its portfolio by publishing a series of D365BC applications on Microsoft Appsource as an ISV developer.

Differentiator

Problem solved

Functional benefit

Brands

• Biz365: Localized Microsoft Dynamics 365 Business Central solution for small and medium enterprises
• BI4Dynamics
• NAV Express

Products and services

• Microsoft Dynamics 365 Business Central (D365BC) Implementation Implementation and consulting services for Microsoft Dynamics 365 Business Central, an enterprise ERP platform available on-premise, cloud, and hybrid deployments. NPS acts as a Microsoft Solutions Partner for Business Applications deploying D365BC for enterprise and SME clients in Serbia and the CEE region across manufacturing, pharmaceutical, healthcare, distribution, retail, and construction sectors.
• Biz365 Localized Microsoft Dynamics 365 Business Central solution tailored for the Serbian market. Biz365 is a modular cloud-based system that optimizes implementation investment and maintenance costs and provides complete business support for small and medium enterprises.
• BI4Dynamics Business Intelligence add-on solution for Microsoft Dynamics NAV and Business Central providing advanced data analytics, reporting, and visualization capabilities. NPS has been recognized with Microsoft's Partner of the Year for BI in CEE for BI4Dynamics.
• ERP Implementation Services Core consulting and implementation services for Microsoft Dynamics ERP solutions, including system customization, data migration, integration, and ongoing support for enterprise clients across manufacturing, pharmacy, healthcare, distribution, retail, and construction sectors.
• Business Intelligence Solutions BI consulting and implementation services utilizing BI4Dynamics and Microsoft Power BI to deliver data analytics, reporting dashboards, and decision-support systems for enterprise clients.
• ISV / Application Development Services Custom application development services creating add-on solutions for the Microsoft Dynamics ecosystem, including the series of D365BC applications published on Microsoft AppSource as an ISV developer.
• Digital Transformation Consulting Services Consulting services covering business model assessment, digital capabilities evaluation, infrastructure analysis, data processing, process automation, and omni-channel integration, including Digital Transformation Workshops and Digital Readiness Assessments built on the SAGA Digital Transformation pyramid methodology.

Quantifiable outcome

• Over 200 Microsoft Dynamics and BI projects successfully delivered in the region
• +1 more outcomes

Named customers10 records

Segments5 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

Five partnerships are on record, tiered core.

• M&I Systems CocoreStrategic or Co-development Partner · 1 July 2025In July 2025, NPS became part of M&I Systems Co, a regional leader in ERP solution implementation and maintenance. M&I Systems Co is a company with more than three decades of experience in digital transformation and business solutions development, strengthening NPS's position in the regional Microsoft ERP market.
• Seyfor GroupcoreStrategic or Co-development Partner · 1 January 2024M&I Systems Co, and consequently NPS, became part of Seyfor Group in 2024. Seyfor Group is one of the largest IT systems in Europe, enabling NPS to access modern technological practices that shape the European market, particularly in cloud ERP systems, automation, BI and AI technologies.
• NoventiqcoreStrategic or Co-development Partner · 1 February 2023In February 2023, SAGA, the majority owner of NPS d.o.o. Beograd, became part of Noventiq, a world leading provider of digital transformation and cybersecurity solutions and services for emerging markets. This connected NPS to Noventiq's global network.
• SAGAcoreStrategic or Co-development Partner · 1 November 2015In November 2015, SAGA, on behalf of NFG (New Frontier Group), became the majority owner of NPS d.o.o. Beograd. SAGA is the leading company in the group and provides digital transformation consulting services that NPS leverages.
• MicrosoftcoreTechnology or Integration · 1 January 1996NPS has been a Solutions Partner for Business Applications and one of the leading Microsoft Dynamics partners in Serbia and the CEE region since founding in 1996. The company specializes in Microsoft Dynamics NAV, Dynamics 365 Business Central, Power BI, and related Microsoft technologies.

Scale indicators4 records

Recent moves5 records

Expansion highlights6 records

Direct peers

• Simplanova: Microsoft Dynamics 365 Business Central and LS Retail partner serving CEE and EU markets, with a similar ISV-focused strategy of building and reselling add-ons. Directly comparable in size, geography (Poland/Ukraine/CEE), and Microsoft-only delivery model.
• ArcherPoint: US-headquartered Microsoft Dynamics 365 Business Central and LS Retail Gold Partner with deep ERP implementation services and proprietary add-on solutions. Comparable as a mid-sized Microsoft-only ERP SI with both services and ISV revenue streams.
• Lan Dynamika: Serbia-based Microsoft Dynamics partner offering NAV/BC implementation, BI, and custom development. A close geographic and capability peer operating in the same Belgrade-adjacent market and targeting similar mid-market and enterprise customers.
• SAGA (NFG): Serbian IT consulting firm and former parent of NPS (2015–2023); provides digital transformation, ERP, and BI consulting in the same Serbian/CEE market. Highly comparable in customer base, geography, and Microsoft-centric service portfolio.

Broad incumbents

• Tectura (now part of Avanade): Was one of the largest global Microsoft Dynamics partner networks before being absorbed into Avanade; competes with NPS in Dynamics NAV/BC implementation for mid-market and enterprise clients. Comparable as a global Microsoft Dynamics SI with similar delivery model.
• Avanade: Joint venture between Accenture and Microsoft, the largest global Microsoft Dynamics 365 SI. Overlaps with NPS on Dynamics BC/NAV implementation, BI (Power BI) and ERP-led digital transformation for enterprise clients.
• Accenture: Global systems integrator with a substantial Microsoft Dynamics 365 practice. Competes with NPS on larger multi-country ERP rollouts where Accenture can mobilize globally distributed delivery teams that NPS cannot match at 99 employees.
• BDO Digital: Global accounting and consulting network with an active Microsoft Dynamics ERP implementation practice across Europe, including CEE. Comparable as a mid-to-large ERP SI that overlaps NPS's SME and mid-market enterprise segments in the same geography.

Regional players

• Innova: Turkey-based Microsoft Dynamics partner with a regional consulting and ISV focus spanning ERP, BI and digital transformation. Comparable as a Microsoft-only ERP SI operating in a neighboring emerging market with similar localization and partner-driven GTM.

Emerging players

• Clouds On Mars: Emerging Microsoft Dynamics 365 partner focused on BC implementations and cloud migrations for SMEs. Comparable in BC-focused delivery model and SME target segment, though smaller and at an earlier stage than NPS.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/npsrs
• Facebookfacebook.com/NPS.rs
• LinkedInlinkedin.com/company/nps_2

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles7 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about NPS