NG&G Facility Services Int'l

What NG&G Facility Services Int'l does

NG&G Facility Services Int'l operates a nationwide facility maintenance and repair business under the TrueSource brand, serving as a subsidiary of OnPoint Group, a diversified facilities services conglomerate. Founded in 1984 and headquartered in Islandia, New York, the company delivers 24/7 preventive maintenance, emergency repair, and on-demand fix services across core trades including doors, docks, locks, and gates for retail, industrial, and restaurant sector clients throughout the United States.

The core operating model relies on a nationwide affiliate network of approximately 25,000 skilled technicians coordinated by an internal account team. The company's technology layer consists of a cloud-based service management platform with centralized recordkeeping and a customer portal that provides on-demand access to maintenance history, streamlines workflow, and manages communication between customers and field technicians. This portal is positioned as a workflow integration tool rather than a stand-alone product.

Revenue is generated through B2B managed-services contracts and per-incident maintenance work, sold via direct enterprise account teams using phone, email, and website channels. Pricing is quote-based and not publicly disclosed. With an internal employee base of 101–250 supporting a much larger affiliate workforce, the company functions as a coordination and service-management layer over a distributed independent-contractor network, leveraging OnPoint Group's broader corporate resources. No AI/ML capabilities, patents, certifications, funding events, or named enterprise customer relationships are disclosed in the available source material.

Name

NG&G Facility Services Int'l

Legal name

OnPoint Group

Website

https://nggservices.com

Company type

Private

Founded year

1984

Operating status

Operating

Headcount range

101–250 employees

Short description

NG&G Facility Services Int'l (operating as TrueSource, an OnPoint Group company) is a US nationwide B2B facility maintenance provider delivering 24/7 preventive and emergency repair services across doors, docks, locks, and gates to retail, industrial, and restaurant customers via a 25,000-affiliate technician network.

Ownership category

akta.pro rank

Product category

Facility Maintenance Services

NAICS

Facilities Support Services (561210), Facilities Support Services (56121)

SIC

Services-Facilities Support Management Services (8744)

akta.pro primary industry

Facilities Helpdesk & Service Request Management (FM Call Center/Dispatch) (IMAIALAG)

akta.pro secondary industry

Helpdesk & Service Request Coordination (FM Call Handling/Dispatch) (BPABAEAI)

Keywords

• Facility maintenance services
• Preventive maintenance programs
• Emergency repair services
• Commercial facility services
• Multi-trade maintenance

Headquarters

HQ city

Lincoln

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Supply Chain

Revenue model

1. Facilities Maintenance Services: Provides 24/7 preventive maintenance, emergency repairs, and needed fixes across multiple trades including doors, docks, locks, gates, and emergency services. Revenue generated through service contracts and per-incident maintenance work for commercial and industrial facilities.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels3 records

Core offering

NG&G Facility Services Int'l (d/b/a TrueSource) provides 24/7 nationwide facility maintenance and repair services across multiple core trades — including doors, docks, locks, and gates — for commercial facilities in the retail, industrial, and restaurant sectors. Services span preventive maintenance, scheduled fixes, and emergency repair response, coordinated through direct enterprise account teams and a network of 25,000+ skilled affiliate technicians.

Product overview

TrueSource offers a unified facilities maintenance platform centered on a nationwide affiliate network of 25,000 skilled technicians serving retail, industrial, and restaurant sectors 24/7. The core offering consists of preventive maintenance, emergency repairs, and fix services across core trades (doors, docks, locks, gates). This is complemented by a customer portal that provides on-demand recordkeeping access and streamlined workflow/communication management. The company operates as part of the OnPoint Group and has been servicing core trades for over 40 years.

Differentiator

Problem solved

Functional benefit

Products and services

• Facility Maintenance Services 24/7 nationwide facilities maintenance services for retail, industrial, and restaurant sectors, including preventive maintenance, scheduled fixes, and emergency repairs across core trades such as doors, docks, locks, and gates.
• Emergency Repair Services 24/7 emergency repair services available nationwide for critical facility issues, ensuring rapid response for urgent situations across doors, docks, locks, and gates.

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature2 records

Partnerships

One partnership is on record.

• OnPoint GroupparentOthersOnPoint Group is the parent company of TrueSource. TrueSource operates as an OnPoint Company, providing facilities maintenance services as part of the larger corporate group.

Scale indicators3 records

Recent moves1 record

Expansion highlights4 records

Direct peers

• ABM Industries: Large U.S. facility services provider offering janitorial, maintenance, and parking across multiple verticals including retail and industrial. Closely comparable to TrueSource's integrated facility maintenance model and multi-vertical coverage.
• EMCOR Group: Provider of mechanical and electrical building services, facility maintenance, and industrial services. Comparable to TrueSource in offering 24/7 commercial and industrial facility maintenance across multiple trades.
• Arbon Equipment: Specialized facility maintenance provider for doors, docks, and related equipment, with national service coverage. Highly comparable to TrueSource on core trade mix and emergency repair positioning for commercial facilities.

Broad incumbents

• ISS A/S: Global facility services incumbent offering integrated facility management, cleaning, and support services. Broader geographic and service portfolio, but directly overlaps with TrueSource's multi-trade facility maintenance offering.
• Cushman & Wakefield: Global real estate services firm with a facility management practice serving commercial and industrial clients. Comparable as a broad-scope facility services operator, though anchored to larger enterprise contracts.
• JLL: Global professional services firm with a substantial facility management and maintenance offering. Comparable in operating model (multi-trade facility services for enterprise clients) but with a much broader real estate services suite.
• CBRE Group: Largest commercial real estate services firm with a global facility management division. Compares on integrated facility maintenance delivery but TrueSource is more trade-specialized and U.S.-focused.
• Compass Group / Eurest Services: Food and support services major with facility maintenance offerings for retail and restaurant chains. Comparable to TrueSource's restaurant and retail vertical specialization but on a global, multi-service scale.

Emerging players

• ServiceChannel: Facility maintenance SaaS platform that helps enterprises manage and dispatch maintenance work to vendor networks. Comparable adjacency in tech-enabled facility service coordination, but operates as a software vendor rather than a service provider.
• ServiceTrade: Commercial contractor software platform purpose-built for facility service companies like TrueSource. Comparable on customer-portal and dispatch workflow technology, positioning as a software-side competitor/enabler to TrueSource's affiliate-driven model.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about NG&G Facility Services Int'l