What Heritage Lifecare does

Heritage Lifecare Limited is a privately held New Zealand aged care and retirement living provider headquartered in Johnsonville, Wellington, operating 42 Care Homes and 20 Retirement Villages across both the North and South Islands. Its service portfolio spans a full continuum of care: Rest Home Care, Hospital Care, Dementia Care, Palliative Care, Care Suites (independent apartments with on-site care access), Day Programme activities, Respite Care (short-term stays), and Retirement Village independent living. Residents are elderly individuals with medical conditions, reduced independence, or cognitive decline, alongside active seniors seeking independent community living; families and unpaid carers are a parallel decision-maker segment.

The underlying operating model is a physical-network residential services platform rather than a technology product. Each facility is staffed by registered nurses and trained carers, equipped with standard nurse call systems, WiFi, and ensuites. Revenue is generated through recurring daily/monthly fees: a base Daily Care Fee (subsidized under NZ aged-care arrangements) plus optional Premium Room Accommodation Charges ranging from NZ$6 to NZ$62 per day depending on features. There is no disclosed proprietary software, API, mobile app, or AI capability — the technology layer is conventional aged-care infrastructure.

Customer acquisition is sales-led and local: prospective residents and families inquire via toll-free phone (0800 786 589), the corporate website, email, or by visiting individual facilities, where on-site managers conduct tours and needs assessments. Marketing leverages community events, local press coverage, email newsletters, and word-of-mouth referrals generated by long-tenured community presence. Founded in 2012, Heritage has scaled to a 1,001–5,000 employee organization with no disclosed parent company, no public listing, and no recent funding or M&A activity in the source data.

Name

Heritage Lifecare

Legal name

Heritage Lifecare Limited

Website

https://heritagelifecare.co.nz

Company type

Private

Founded year

2012

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

Heritage Lifecare is a New Zealand privately held aged care and retirement living provider operating 42 Care Homes and 20 Villages nationwide, serving elderly residents across rest home, hospital, dementia, palliative, respite, and independent village living.

Ownership category

akta.pro rank

Product category

Residential Aged Care

NAICS

Continuing Care Retirement Communities and Assisted Living Facilities for the Elderly (62331), Continuing Care Retirement Communities (623311), Assisted Living Facilities for the Elderly (623312), Nursing and Residential Care Facilities (623)

SIC

Services-Nursing & Personal Care Facilities (8050), Services-Skilled Nursing Care Facilities (8051)

akta.pro primary industry

Luxury / High-End Assisted Living Communities (HLADABAD)

akta.pro secondary industries

Overnight & Live-In Respite Care (HLADAKAD), Live-In Respite Care (Multi-Day) (HSABAGAC), Dementia Personal Care (ADLs) Support (HSABAEAB), Senior & Transitional Monthly Housing (THAMAFAJ)

Keywords

• Residential aged care
• Retirement living
• Dementia care
• Palliative care
• Respite services

Headquarters

HQ city

Johnsonville

HQ country

New Zealand

HQ region

Oceania

Offices40 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales

Revenue model

1. Residential Aged Care Services: Revenue generated from daily care fees for rest home, hospital, dementia, and palliative care services. Fees are based on level of care required and room type selected.
2. Accommodation Charges: Premium room accommodation charges ranging from $6 to $62 per day depending on room features and location. Charged in addition to daily care fees.
3. Retirement Village Living: Independent living options in retirement villages including villas and apartments, with the security of on-site care options should health needs change.
4. Respite Care Services: Short-term care services for carers needing breaks, with guests staying from a couple of days to a couple of weeks.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels5 records

Core offering

Heritage Lifecare operates 42 care homes and 20 retirement villages across New Zealand providing a continuum of residential aged care services. Its offerings include rest home care, hospital care, dementia care, palliative care, respite care, day programmes, independent care suites, and retirement village living, with revenue driven by daily care fees plus optional premium room accommodation charges.

Product overview

Heritage Lifecare operates a comprehensive aged care and retirement living platform across New Zealand, offering 42 Care Homes and 20 Villages nationwide. The product portfolio centers on a continuum of care services including Rest Home Care, Hospital Care, Dementia Care, and Palliative Care as core residential services, complemented by Care Suites (independent apartments with on-site care access), Day Programme (social engagement activities), and Respite Care (short-term stays). The Village offering provides independent retirement living with the security of nearby care options. Together, these products enable individuals to age in place with appropriate support as their needs evolve, from independent village living through to hospital-level and palliative care.

Differentiator

Problem solved

Functional benefit

Products and services

• Rest Home Care 24/7 dedicated care from registered nurses and trained carers for elderly individuals with medical conditions or reduced independence, delivered across Heritage Lifecare's rest homes throughout New Zealand.
• Hospital Care Specialised residential care for individuals with significant disabilities or medical conditions, particularly where loss of cognitive abilities is a recognised factor.
• Dementia Care Specialised care focused on alleviating stress and uncertainty for individuals with dementia and their families, delivered at facilities such as Colwyn House Lifecare (Hawke's Bay's specialised home for Dementia and Psychogeriatric Care) and other dedicated dementia units.
• Palliative Care End-of-life caring and sympathetic support for individuals reaching the end of their lives, provided across Heritage Lifecare's care homes.
• Care Suites Modern, sunny private apartments offering independent living with rest home-level care nearby, available as studio or one-bedroom units with kitchenettes, ensuites, and furnished with bed, chair, fridge, dishwasher, microwave, and heating.
• Day Programme

Named customers6 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

One partnership is on record.

• Third-Party Service ProvidersminorOthersThird-party service providers including auditors, hosting providers, and data management, processing and storage service providers engaged to the extent necessary for the performance of services they have been engaged to provide.

Scale indicators1 record

Recent moves3 records

Expansion highlights5 records

Direct peers

• Radius Care: NZ residential aged care operator offering rest home, hospital, dementia, and palliative care. Closely comparable on the care-home side of the business, though without scale in retirement villages.
• Summerset Group Holdings: NZX-listed NZ retirement village and aged care operator with a continuum of care offering. Closely comparable in product mix (villages, care, dementia) and in targeting the same 'age in place' resident segment.
• Ultimate Care Group: NZ aged care provider operating a network of rest home, hospital, and dementia care facilities. Comparable residential aged care service mix and NZ-only operating footprint.
• Metlifecare: NZ retirement village operator (now owned by EQT) with integrated aged care services. Comparable continuum-of-care model and resident demographic in the same NZ market.
• Arvida Group: NZX-listed NZ retirement village and aged care provider operating continuum-of-care communities. Comparable integrated operating model across independent, assisted, and rest-home/dementia care.
• Ryman Healthcare: Largest NZ retirement village and residential aged care operator, with ~48 villages and a continuum of care model. Directly comparable integrated villages-plus-care-homes business serving the same NZ elderly demographic.
• Oceania Healthcare: NZX-listed NZ provider of retirement villages, aged care, and dementia services. Closely comparable product portfolio across premium retirement living and residential care.
• BUPA New Zealand: Subsidiary of global insurer BUPA, operating aged care homes across NZ. Comparable residential aged care services (rest home, hospital, dementia) though without the retirement village arm.

Regional players

• Heritage Lifecare (no direct int'l peer) - Selwyn Care (NZ charitable): NZ charitable trust providing retirement villages, rest home, hospital, and dementia care. Comparable continuum-of-care offering and resident demographic in the same market.
• Presbyterian Support (Enliven): Not-for-profit NZ aged care and community services organisation. Operates similar residential aged care services in overlapping NZ regions with a comparable continuum-of-care ethos.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/HeritageLifeNZ

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Heritage Lifecare