Concilig

What Concilig does

Concilig (legal name CONCILIG TELEMARKETING E COBRANÇA LTDA.) is a privately held Brazilian business process outsourcing company headquartered in Bauru, São Paulo, founded in 2015 and operating across 251-500 employees. The company provides omnichannel customer experience, debt collection (cobrança), customer care, back-office support, sales, and BPO services to large Brazilian enterprises, having evolved from a traditional call center into an integrated BPO provider with proprietary technology. Its core technology stack includes a customized CRM ('CRM Personalizado') supporting registration confirmation, agreement ratification, and SMS/WhatsApp link delivery, alongside the Conecta/Conecta Pay payment solutions platform that enables installment renegotiation of consumer debts. Disclosed infrastructure also includes WhatsApp, email, SMS, and boleto portals integrated into a unified omnichannel interface, with a self-serve consumer negotiation portal at negocie.concilig.com.br. The company operates seven units across three São Paulo state cities (Bauru, Lins, Pederneiras) and leverages partnerships with JBM Advogados (13-state reach), Mandaliti Advogados, and Finch Soluções to extend its geographic and service footprint. Concilig's revenue model combines managed-services contracts (customized enterprise BPO engagements, quote-based pricing not publicly disclosed) with transaction-fee revenue from Conecta Pay. The company maintains a mature compliance posture, including LGPD and ISO 27001-aligned controls, GDPR-aligned data portability, and salary transparency under Brazilian Law 14.611/2023, and in January 2026 adhered to the UN Global Compact to reinforce its ESG positioning.

Name

Concilig

Legal name

CONCILIG TELEMARKETING E COBRANÇA LTDA.

Website

https://concilig.com.br

Company type

Private

Founded year

2015

Operating status

Operating

Headcount range

251–500 employees

Short description

Concilig is a privately held Brazilian BPO and contact center company based in Bauru, São Paulo, providing omnichannel customer service, debt collection, customer care, back-office, and sales support to large Brazilian enterprises using proprietary CRM and Conecta Pay technology.

Ownership category

akta.pro rank

Product category

Business Process Outsourcing (BPO) and Debt Collection Services

NAICS

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (51821), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Consumer Credit Reporting, Collection Agencies (7320), Services-Computer Processing & Data Preparation (7374)

akta.pro industry

PRIMARYBPAAABAA

General Customer Service (Order/Account/Inquiries)

Business & Public Services/Administrative & Support Services (BPO, Call Centers, Back Office)/Omnichannel Customer Support (Email, Chat, Social, Messaging)

SECONDARYBPAAAAAF

Billing, Payments & Account Administration Centers

Business & Public Services/Administrative & Support Services (BPO, Call Centers, Back Office)/Customer Contact Centers (Inbound/Outbound, Voice)

SECONDARYBPAAABAN

Customer Experience (CX) QA, Analytics & Voice-of-Customer Operations

Business & Public Services/Administrative & Support Services (BPO, Call Centers, Back Office)/Omnichannel Customer Support (Email, Chat, Social, Messaging)

Keywords

• Debt collection services
• Business process outsourcing
• Customer service outsourcing
• Omnichannel contact center
• Payment installment solutions

Headquarters

HQ city

Bauru

HQ country

Brazil

HQ region

Latin America

Offices7 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. BPO Services: Concilig generates revenue by providing outsourced business process services including customer service, collections, customer care, back office, and sales support to large Brazilian enterprises. The company offers end-to-end service delivery using its proprietary technology and human capital, charging for the provision of these managed services on a contractual basis.
2. Conecta Pay Payment Solutions: The company offers payment processing and installment solutions through the Conecta platform, enabling consumers to settle debts with exclusive parceling options. Revenue is generated through transaction processing and competitive rates applied to debt renegotiation and payment facilitation.

Go-to-market motion2 records

Distribution channels3 records

Marketing channels4 records

Core offering

Concilig is a BPO company that provides outsourced customer service (Atendimento ao cliente), debt collection (Cobrança), customer care, back-office support, sales, and end-to-end BPO solutions to large Brazilian enterprises, delivered through a proprietary omnichannel technology stack covering WhatsApp, SMS, email, and self-service portals. On top of these services, the company operates the Conecta platform, including Conecta Pay, which enables installment-based renegotiation of end-consumer debts.

Product overview

Concilig is a Brazilian BPO (Business Process Outsourcing) company that evolved from a traditional call center into a omnichannel solutions provider. The company operates as a unified platform offering multiple integrated services including Customer Service, Debt Collection, Customer Care, Back Office, Sales, and BPO. The product portfolio centers on three key pillars: (1) Proprietary Technology providing full control over customer service operations with 24/7 online access; (2) CRM Personalizado—a customized CRM platform with integrated communication capabilities for registration confirmation and agreement management; and (3) Conecta Pay—a payment solutions platform enabling installment plans for consumer debts. All services are delivered through an omnichannel approach, connecting WhatsApp, email, portal, and other communication channels into a single integrated experience.

Differentiator

Problem solved

Functional benefit

Brands

• Conecta: Platform for payment solutions including Conecta Pay, offering installment payment options for consumer debts.
• Conecta Pay

Products and services

• Business Process Outsourcing (BPO) Services End-to-end outsourced business process services for large Brazilian enterprises, including customer service (Atendimento ao cliente), debt collection (Cobrança), customer care, back-office support, sales funnel execution, and overall operational optimization, delivered through Concilig's proprietary CRM and omnichannel platform.
• CRM Personalizado (Customized CRM) Proprietary CRM platform that integrates email and phone registration confirmation, agreement ratification, automated SMS or WhatsApp link delivery, and payment slip/barcode transmission via WhatsApp, used internally to manage Concilig's enterprise BPO engagements.
• Conecta Pay (Payment Solutions Platform) Payment-solutions platform under the Conecta brand that enables installment-based renegotiation of end-consumer debts with exclusive conditions and competitive rates, integrated into Concilig's BPO and collections workflows.
• Portal de Negociação (Online Negotiation Portal) Self-service online portal at negocie.concilig.com.br that allows end consumers to negotiate their debts with exclusive conditions 24/7, with integrations to WhatsApp, email, and boleto channels.
• Debt Collection Services (Cobrança) Outsourced debt collection services maintaining credit standing in the market through effective collection processes, including installment renegotiation via Conecta Pay and the self-serve negotiation portal.

Named customers1 record

Segments1 record

Ideal customer profiles1 record

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

Feature4 records

Partnerships

Two partnerships are on record, tiered core.

• Mandaliti AdvogadoscoreStrategic or Co-development PartnerMandaliti Advogados is a law firm partner of Concilig, focused on providing connectivity and delivering legal services through innovative and humanized strategies for Concilig's collaborators, clients, and society.
• JBM AdvogadoscoreStrategic or Co-development PartnerJBM Advogados is Brazil's largest law firm for seven consecutive years, specializing in mass litigation management with presence in 13 states. The partnership supports Concilig's legal BPO and collection operations across a broad geographic footprint.

Scale indicators5 records

Recent moves7 records

Expansion highlights5 records

Broad incumbents

• Teleperformance: Global BPO and customer-experience leader with significant Brazilian operations delivering omnichannel customer service, debt collection, and back-office support to large multinational and domestic enterprises — competes for the same enterprise RFPs as Concilig but at materially greater scale.
• Concentrix: Global customer-experience and BPO provider with Brazilian delivery centers offering customer care, collections, and CX analytics — broad incumbent competing against Concilig for enterprise outsourcing contracts in Brazil.
• AlmavivA: Italian-headquartered BPO and contact-center group with operations across Latin America (including Brazil) providing customer management, back-office, and digital CX services — broader international incumbent competing for the same enterprise accounts.

Direct peers

• Recover Brasil: Brazilian debt-recovery and credit-management specialist offering consumer and corporate collections, including digital negotiation platforms — directly comparable to Concilig's cobranca and Conecta Pay offerings.
• AeC (Minsait by Indra): Major Brazilian customer-experience and BPO operator delivering contact-center, collections, and back-office services to large Brazilian enterprises — overlaps directly with Concilig's service portfolio and target customer base.
• Callink: Brazilian contact-center and BPO company offering customer service, telemarketing, collections, and back-office operations to mid-market and enterprise clients — directly comparable in scale, geography, and service mix to Concilig.
• Multitek: Brazilian BPO and contact-center operator delivering customer service, collections, back-office, and technology-enabled CX solutions to enterprise clients — directly comparable service portfolio and target market to Concilig.
• Atento: One of the largest contact-center and BPO operators in Brazil and Latin America, providing omnichannel customer management, collections, and back-office services to large enterprises — directly competing with Concilig's core offering across Brazilian enterprise clients.

Emerging players

• Globalhitss: Brazilian technology and BPO company offering customer service, back-office, and digital transformation services to enterprises — emerging player with partial overlap with Concilig in omnichannel and managed-services BPO delivery.

Regional players

• Central de Cobranças: Brazilian debt-collection agency specializing in consumer credit recovery and renegotiation — comparable to Concilig's cobranca and Conecta Pay service line but with a narrower, collection-focused scope.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/conciligoficial
• LinkedInlinkedin.com/company/concilig
• Instagraminstagram.com/concilig_oficial

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds1 record

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Concilig