TT Services

What TT Services does

TT Services, founded in 2000 and operating as a subsidiary of TUI Group, is a B2G service provider specializing in outsourced visa processing and consular support for foreign governments, immigration departments, and diplomatic missions. The company operates 60+ Visa Application Centres across 40+ countries spanning Oceania, South/Southeast Asia, the Middle East, Europe, the Americas, and Africa, and reports having handled over 5 million applications with zero passport losses. Primary clients include Immigration New Zealand, the Australian Department of Immigration and Border Protection, the Government of Canada, the US Embassy, and Etihad Airways, among others.

The company's offering is anchored by a proprietary Visa Application Management System built on a distributed component-based architecture, supported by biometric enrollment solutions (including mobile fingerprint and facial capture), an integrated online lodgement platform with multilingual, country-specific micro-sites, document management infrastructure with secure tracking, and information management modules covering call centres, SMS, appointment scheduling, and dashboard reporting. The system is internally customizable to client requirements without external vendor dependency.

TT Services generates revenue through multi-year managed-service contracts won via government tendering, supplemented by transaction-based fee handling on behalf of diplomatic missions and value-added fees from individual applicants for courier, premium, and doorstep services. The go-to-market is enterprise field sales targeting government procurement processes, with airside and travel-facilitator partnerships (e.g., Etihad Airways, Your Trip Mate) extending reach to individual travelers. The company is ISO 9001 framework-aligned and operates from a primary legal entity TT Enterprises Pvt Ltd (India) with TT Visa Services Ltd (UK) handling EU data compliance.

Name

TT Services

Legal name

TT Enterprises Pvt Ltd

Website

https://ttsvisas.com

Company type

Private

Founded year

2000

Operating status

Operating

Headcount range

251–500 employees

Short description

TT Services, a TUI Group subsidiary, provides outsourced visa processing and consular support to governments and diplomatic missions through proprietary technology and 60+ application centres across 40+ countries.

Ownership category

akta.pro rank

Headquarters

HQ city

Gatwick

HQ country

United Kingdom

HQ region

Europe

Offices3 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales

Revenue model

1. Government Contract Services: TT Services earns revenue through long-term service delivery contracts with governments and diplomatic missions. Services include visa processing, document management, biometrics, and information management provided to consular clients on a contractual basis.
2. Fee Handling Services: The company collects, accounts for, and transfers visa fees on behalf of client missions. Cash and electronic payment systems are offered with strict security and compliance procedures.
3. Value-Added Services: Additional paid services including courier delivery of documents to applicant homes, picture and photocopy services, form filling assistance, premium services, and doorstep passport collection/return.

Pricing tiers

Go-to-market motion1 record

Distribution channels6 records

Marketing channels5 records

Core offering

TT Services provides end-to-end visa processing and consular support services to governments and diplomatic missions worldwide. The company operates a global network of Visa Application Centres across 40+ countries, offering visa application management, biometric enrollment, document handling, and information management solutions on behalf of its government clients. Founded in 2000, TT Services is a subsidiary of TUI Group and has processed more than 5 million applications with zero passport losses.

Product overview

TT Services provides an integrated visa processing platform comprising multiple service modules: the proprietary Visa Application Management System (core software), Biometric Enrolment Solutions for identity verification, Visa Processing Services for front/back office operations, Document Management Solutions for secure handling of passports and files, Information Management Solutions including call centres and websites, and an Online Visa Application Platform for digital lodgement. The company operates across 60+ locations in 40+ countries serving government clients including Australia DIAC, Immigration New Zealand, US Embassy, Etihad Airways, and Government of Canada.

Differentiator

Problem solved

Functional benefit

Products and services

• Visa Processing Services End-to-end visa application intake, processing, and adjudication support for governments and diplomatic missions, delivered through a global network of Visa Application Centres.
• Biometric Enrollment Solutions Capture and management of applicant biometric data (fingerprints, photographs) at Visa Application Centres for identity verification and security screening purposes.
• Document Management Solutions Secure handling, verification, and tracking of passports, supporting documents, and application materials throughout the visa process, ensuring zero-loss security standards.
• Online Lodgement Platform Web-based platform enabling visa applicants to complete forms, upload documents, and schedule appointments online prior to visiting a Visa Application Centre.
• Information Management Solutions Data capture, reporting, and analytics services that provide government clients with visibility into application volumes, processing times, and operational metrics.
• Mobile Visa Services Mobile biometric enrollment and visa application teams deployed to serve applicants in remote locations or underserved geographies where a permanent Visa Application Centre is not feasible.

Quantifiable outcome

• 5 million+ applications handled with zero passport losses or misplacements
• +3 more outcomes

Named customers12 records

Segments3 records

Ideal customer profiles1 record

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability3 records

Feature5 records

Partnerships

Eight partnerships are on record, tiered core, minor and flagship.

• VFS Global (Canada)coreChannel Partner/ Reseller/ Distributor · 26 March 2018TT Services awarded contract to provide Canadian Visa Application Centre services in 24 countries across the Americas in partnership with VFS Global. Services include visa processing operations in countries including Argentina, Brazil, Mexico, Colombia, Chile, Peru, and other Latin American nations.
• Immigration New ZealandcoreStrategic or Co-development Partner · 26 January 2016Immigration New Zealand selected TT Services as preferred Service Delivery Partner (SDP) to provide visa application services in 24 locations across the globe, including USA, UK, Thailand, Vietnam, Sri Lanka, Turkey, Germany, Russia, Australia, and others. TT Services operates visa application centres on behalf of INZ.
• Australian Department of Immigration and Border Protection (DIBP)coreStrategic or Co-development Partner · 31 August 2015Australian government selected TT Services as visa outsourcing partner in South Pacific region. TT Services provides visa application services in South Pacific countries including New Zealand, Papua New Guinea, Fiji, Tonga, Samoa, Vanuatu, Solomon Islands, New Caledonia, Nauru, and Kiribati. Partnership renewed multiple times.
• Your Trip MateminorChannel Partner/ Reseller/ Distributor · 6 March 2015Your Trip Mate, a leading travel facilitator based in Dhaka, Bangladesh, partnered with TT Services to provide visa support to its clients. TT Services receives visa applications from YTM's customers and arranges processing by respective diplomatic missions in India, initially covering 21 destination countries.
• Etihad AirwaysflagshipStrategic or Co-development Partner · 2 March 2015TT Services has been the exclusive worldwide visa services partner for Etihad Airways for multiple years. The partnership includes a fully integrated internet-based lodgement platform co-branded with Etihad, allowing their customers to apply online for UAE visas. The platform features multilingual support, country-specific micro-sites, and mobile-friendly design. Partnership renewed for additional three years with potential two-year extension.
• Biometrics InstituteminorOthersTT Services is a proud member of the Biometrics Institute, an industry body promoting responsible use of biometrics. This membership supports their biometric enrollment solutions and demonstrates commitment to industry best practices.
• Courier and Transportation CompaniesminorChannel Partner/ Reseller/ DistributorTT Services partners with selected courier and transportation companies for secure document transfer between facilities and diplomatic missions. Partners are selected based on stringent criteria of efficiency, security, and reliability. Advanced tracking systems locate documents at any moment.
• TUI GroupflagshipStrategic or Co-development PartnerTT Services is a part of TUI Group - the world's number one leisure travel company. This affiliation provides access to TUI Group's security models, ISO accredited processes, and global operational infrastructure. TT Services benefits from being part of the world's largest integrated travel company.

Scale indicators7 records

Recent moves8 records

Expansion highlights5 records

Direct peers

• AlmavivA: AlmavivA is an Italian IT and BPO group that operates visa and consular application processing services for several governments. It is a direct competitor in outsourced visa application centre operations, particularly across European and Mediterranean markets.
• Veridos: Veridos is a German identity solutions provider jointly owned by Bundesdruckerei and Giesecke+Devrient, delivering passport, ID, and border management systems to governments. It overlaps with TT Services at the secure identity and document handling layer of the visa application workflow.
• Sopra Steria: Sopra Steria is a European IT services group that provides visa and immigration application processing platforms and operational support for governments, including the UK Home Office. It is a direct peer in the B2G visa processing and consular IT services category.
• VFS Global: VFS Global is the world's largest outsourced visa services provider, operating application centres for the majority of major governments. It is the most direct competitor to TT Services and is explicitly referenced in TT Services' own Canadian Americas contract material as a partner, underscoring head-to-head overlap.
• CGI Group: CGI Group, through its federal and government services arm, provides visa application processing and related IT services for several governments. It is a direct peer in delivering end-to-end visa processing technology and operations at scale for national clients.
• IDEMIA: IDEMIA is a global leader in biometric and identity verification technology, providing enrollment and authentication solutions to governments and border agencies. It competes with TT Services in biometric enrollment within visa application workflows and offers an adjacent, technology-led alternative to TT Services' services-led model.

Broad incumbents

• Thales: Thales is a multinational that provides biometric identity, border management, and secure document solutions to governments worldwide. While it operates across a much broader portfolio (defense, aerospace, transport), its identity and border segment competes with TT Services in biometric enrollment and visa-adjacent services.
• Atos: Atos is a global IT services company that has delivered visa processing systems and related digital identity platforms for governments, notably in the UK and Europe. Its visa portfolio is part of a much wider public-sector and digital services practice, making it a broad incumbent competitor rather than a specialist peer.
• Accenture: Accenture is a global professional services firm with a sizeable public-sector practice that delivers large-scale visa, immigration, and citizen services transformation programs for governments. Visa services are a small slice of its much broader consulting and outsourcing portfolio, making it a broad incumbent rather than a specialist peer.

Emerging players

• Fragomen: Fragomen is the world's largest immigration law firm, providing immigration advisory, compliance, and technology-enabled processing services to corporations and individuals. It overlaps with TT Services at the immigration processing and advisory layer, particularly for corporate and high-volume visa programs.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/ttsvisas

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about TT Services