Hay Communications
Hay Communications Co-operative Limited is a member-owned Canadian telecom co-operative founded in 1911 that provides internet, television, cellular, voice, and security services to residential and business customers across rural Southwestern Ontario via a fibre-to-the-premise network and bundled subscription pricing.
- Company typePrivate
- Founded1911
- HeadquartersExeter, Canada
- Headcount11–50
- GTM typeB2C
- OfferingServices
What Hay Communications does
Hay Communications Co-operative Limited is a member-owned telecommunications co-operative founded in 1911, serving residential and business customers across rural Southwestern Ontario, including Exeter, Grand Bend, Zurich, Clinton, Seaforth, Goderich, Parkhill, Lucan, and surrounding villages. Operating through three physical offices (Zurich as headquarters, a new Exeter location opened in 2024, and Grand Bend), the co-operative delivers bundled internet, television, cellular, voice, and security services in geographies where larger national carriers (Bell, Rogers) maintain limited field presence. The co-operative model returns profits to members through patronage credits, with a 5% dividend declared on eligible internet purchases for 2025.
The company's core infrastructure is a fibre-to-the-premise (FTTP) network supporting speeds up to 8 Gbps, with active fibre construction projects across Grand Bend, Zurich, Exeter, and North Middlesex in 2025. Its technology stack includes the proprietary Xstream TV streaming platform with MultiView capability for four simultaneous streams, SIP/VoIP trunking and Allworx phone systems for business voice, and cellular service delivered via a wholesale agreement on the Bell network. Security services are delivered through AMP Security, a joint venture with Tuckersmith Communications built on the Alarm.com platform. The co-operative also operates Channel ONE, a community television channel, and supports a SmartHub customer portal for self-service account management.
Hay's revenue model is predominantly subscription-recurring across its five service lines (Internet, Television, Cellular, Voice, AMP Security), supplemented by hardware sales of consumer cell devices (Apple, Samsung, Google, Motorola, TCL, Sonim) financed over 24-month plans. Pricing is anchored on a flexible bundling program offering 7%, 11%, or 15% discounts based on service count and monthly spend, with representative tiers such as Internet 100 at CAD $57/month and a Connecting Families Initiative offering subsidized CAD $10-$20/month service for low-income families and seniors. GTM is direct-to-consumer via in-person offices, phone sales/support, the hay.net website, and community channels (newsletter, Facebook, YouTube, community events), with no third-party resellers or marketplace listings.
Hay Communications firmographics
Firmographics- Name
- Hay Communications
- Legal name
- Hay Communications Co-operative Limited
- Website
- https://hay.net
- Company type
- Private
- Founded year
- 1911
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Hay Communications Co-operative Limited is a member-owned Canadian telecom co-operative founded in 1911 that provides internet, television, cellular, voice, and security services to residential and business customers across rural Southwestern Ontario via a fibre-to-the-premise network and bundled subscription pricing.
- Ownership category
- akta.pro rank
Hay Communications industry classification
Industry- Product category
- Rural Telecommunications Services (Cooperative)
- NAICS
- Wired and Wireless Telecommunications Carriers (except Satellite) (51711), Wired and Wireless Telecommunications (except Satellite) (5171)
- SIC
- Telephone Communications (No Radiotelephone) (4813)
- akta.pro primary industry
- Neutral-Host Wireless Network Operators (DAS/Small Cells/Indoor) (HDAIAAAF)
Keywords
Where Hay Communications is headquartered
LocationHeadquarters
- HQ city
- Exeter
- HQ country
- Canada
- HQ region
- North America
Offices3 records
Markets served
Hay Communications business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Infrastructure, Operations, Personnel, Technology or R&D, Marketing or Sales, Supply Chain
Revenue model
- Internet Services: Monthly subscription for internet service at various speed tiers, including business data solutions, email accounts, and web hosting
- Television Services: Xstream TV streaming service with various channel packages, channel add-ons, and TV Everywhere content access
- Cellular Services: Cell rate plans with 2-year contracts, device financing options, and travel passes for international roaming
- Voice/Telephone Services: Local lines, business lines, SIP trunks, VoIP services, and Allworx phone systems
- Security & Monitoring: AMP Security offering 24-hour monitoring, video surveillance, automation, and smart home integration through Alarm.com
- Device Sales & Financing: Sales and financing of cell devices including smartphones from Apple, Samsung, Google, and other manufacturers over 24-month payment plans
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Internet 100 - up to 100 Mbps symmetrical speed |
| Subscription | Monthly | Connecting Families Initiative - Low-income internet access |
| Subscription | Monthly | TCL Flip feature phone with 8GB memory |
| Subscription | Monthly | Sonim XP3Plus 5G rugged phone |
| Subscription | Monthly | Samsung Galaxy Z Fold7 256GB |
| Subscription | Monthly | Samsung Galaxy Z Flip7 512GB |
| Subscription | Monthly | Samsung Galaxy S26 Ultra 256GB |
| Subscription | Monthly | Xstream TV Essentials |
| Usage-based | Pay-as-you-go | Cell Travel Passes |
Go-to-market motion1 record
Distribution channels3 records
Marketing channels6 records
Hay Communications product offering
Product offeringCore offering
Hay Communications is a member-owned telecom cooperative that delivers bundled residential and business communications services across rural southwestern Ontario. Its core offerings are high-speed fibre broadband internet (up to 8 Gbps symmetrical), Xstream TV streaming television, cellular plans and devices operating on the Bell network, voice services including SIP/VoIP trunks and Allworx phone systems, and AMP Security monitoring via Alarm.com. The company combines these services with a flexible bundling discount program and patronage-credit returns to members.
Product overview
Hay Communications Co-operative Limited is a telecommunications co-operative providing technologically advanced services to rural Ontario communities. The company operates a bundled service model offering four core products: Internet Service (fibre optic connectivity with speeds up to 8 Gbps), Xstream TV (streaming television with live channels across multiple devices), Cellular Service (mobile plans and devices on the Bell network), Voice Services (SIP/VoIP and business phone systems), and AMP Security (security monitoring and home automation via Alarm.com partnership). Additional services include email accounts, web hosting, SmartHub customer portal, Channel ONE community television, and a Flexible Bundling program providing up to 15% discounts across all services. The co-operative structure means profits are reinvested into the community rather than distributed to external owners.
Differentiator
Problem solved
Functional benefit
Brands
- AMP Security: Security and automation services built on the partnership of Tuckersmith Communications and Hay Communications, offering 24-hour monitoring, camera systems, smart automation, and keyless entry solutions for residential and business customers.
Products and services
- Hay Internet Service High-speed broadband internet service for residential and business customers in southwestern Ontario, delivered over Hay's own fibre-to-the-premises network with speeds up to 8 Gbps, WiFi connectivity, and unlimited bandwidth options (entry tier Internet 100 at $57/mo with 100 Mbps symmetrical).
- Xstream TV Streaming television service that delivers live TV channels and on-demand content across multiple devices including Smart TVs, Apple TV, Android devices, and mobile apps, running over Hay's own network with MultiView capability for watching up to four channels simultaneously.
- Hay Cellular Service Mobile cellular service for residential and business customers in Canada, offering rate plans with 2-year contracts, smartphone devices (Apple, Samsung, Google, Motorola, TCL, Sonim), travel features for international roaming, and mobile backup internet plans, running on the Bell network.
- Hay Voice Services Voice communication services for residential and business customers, including local lines and features, business lines, SIP and VoIP trunking solutions, and Allworx phone systems for business customers.
- AMP Security Security and automation service offered through a joint venture between Tuckersmith Communications and Hay Communications, providing 24-hour monitoring, keyless entry, camera systems with live video monitoring, motion sensors, smart automation, and professional business security solutions via the Alarm.com platform.
- Hay Web Hosting Web hosting service offering customers online presence and website storage capabilities, provided as part of Hay Communications' internet service portfolio.
Quantifiable outcome
- No contracts or cancellation fees on internet service
- +2 more outcomes
Companies that use Hay Communications
Customer profileNamed customers4 records
Segments4 records
Ideal customer profiles3 records
Hay Communications technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration1 record
Feature3 records
Hay Communications partnerships and signals
Strategic signalPartnerships
Five partnerships are on record, tiered core, major and minor.
- Tuckersmith CommunicationscoreAMP Security is a joint venture partnership between Tuckersmith Communications and Hay Communications, combining decades of experience in security and automation. This partnership allows both companies to offer AMP Security services to a broader customer base across southwestern Ontario.
- Weber ContractingmajorWeber Contracting works with Hay Communications on fibre network installation projects. They are granted access to customer properties to install 1/2 inch conduit pipe and fibre connections as part of the company's fibre-to-the-premise network expansion.
- Bell (Network)coreHay Communications cellular services run on the Bell network. Device pages reference Bell's 5G network availability, network coverage, and 5G service areas in major Canadian cities. The relationship involves network access for Hay's mobile services.
- Alarm.commajorAMP Security uses Alarm.com for security monitoring and automation services. Customers access their security systems through Alarm.com login portal for video monitoring, automation control, and security notifications.
- Lake Affect MediaminorLake Affect Media produces the 'HYPER Local Weekly Report' for Channel ONE, Hay's community channel. They share local news and events covering Huron and North Lambton Counties.
Scale indicators4 records
Recent moves7 records
Expansion highlights3 records
Hay Communications competitors and assessment
Company assessmentMarket position
Competitive moat4 records
Key risks5 records
Key highlights7 records
Customer concentration
Hay Communications social profiles
Digital presenceHay Communications financial estimates
Financial estimateRevenue estimate
Valuation estimate
Hay Communications leadership team
Management profileNumber of profiles
Profiles3 records
Hay Communications subsidiaries and ownership
Company hierarchySubsidiaries1 record
Hay Communications funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Hay Communications M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Hay Communications
What does Hay Communications do?
Hay Communications is a member-owned telecom cooperative that delivers bundled residential and business communications services across rural southwestern Ontario. Its core offerings are high-speed fibre broadband internet (up to 8 Gbps symmetrical), Xstream TV streaming television, cellular plans and devices operating on the Bell network, voice services including SIP/VoIP trunks and Allworx phone systems, and AMP Security monitoring via Alarm.com. The company combines these services with a flexible bundling discount program and patronage-credit returns to members.
Is Hay Communications a public or private company?
Hay Communications is a private company. It is classified as management employee owned and is currently operating.
When was Hay Communications founded?
Hay Communications was founded in 1911. It employs 11 to 50 people.
Where is Hay Communications based?
Hay Communications is headquartered in Exeter, Canada, in the North America region.
How does Hay Communications make money?
Six revenue lines are on record. Internet Services are the primary driver. The others are television Services, cellular Services, voice/Telephone Services, security & Monitoring and device Sales & Financing.
Does Hay Communications have an API?
No public API is recorded for Hay Communications.
What industry is Hay Communications in?
Hay Communications's product category is Rural Telecommunications Services (Cooperative). Its primary akta.pro industry code is HDAIAAAF, Neutral-Host Wireless Network Operators (DAS/Small Cells/Indoor). Its NAICS code is 51711 and its SIC code is 4813.