Netzbest

What Netzbest does

Netzbest GmbH is a Berlin-based, privately held IT outsourcing company founded in 2008 that delivers managed IT infrastructure to the German nursing and care sector. The company's core product is a Cloud Desktop virtual desktop infrastructure (VDI) that replaces on-premise servers and local networking at customer sites, complemented by a bundled portfolio: a cloud-based telephone system built on 3CX, a WLAN infrastructure, a Resident Entertainment System for care-home occupants, and procurement/maintenance of end-user hardware including tablets, printers, and specialized light-call (Lichtruf) alert systems. Service offerings include 24/7 first- and second-level IT support, digitalization and organizational development consulting, on-site technician services (Dienstleister vor Ort / DvO) for telematics hardware integration, and advisory on government funding applications (Refinanzierung / Förderung). The technology stack integrates third-party platforms including Microsoft Exchange Online, Hornet Security, Citrix Workspace, Azure Remote Desktop, and TeamViewer, with ISO 27001 certification reportedly in progress.

Netzbest goes to market through a direct enterprise sales motion (Vertrieb) led by Prokurist Steffen Maaß, paired with a nationwide German field service team that performs on-site infrastructure deployment. The customer base is concentrated in German care and nursing homes (the primary segment), with a secondary expansion into hotels, hospitality, and gastronomy via an "Andere Branchen" offering. Pricing is bespoke and quote-based with no publicly disclosed tiers, consistent with managed-services contracts that bundle recurring subscription IT outsourcing, hardware sales, and professional services revenue streams. The company is led by Managing Directors Holger Sorg (also heading commercial operations) and Sebastian Hafa, with a structured organization of eight team-leader-led functions spanning IT Services, Service Management, Operations, 1st/2nd Level Support, IT Projects, Field Service, Development, and HR.

The company claims over 15 years of vertical-specific experience and positions itself as "the care specialists among IT specialists," competing on domain knowledge of care workflows rather than on technology novelty. Revenue, headcount, and funding are not disclosed. Forward positioning includes stated intent to invest in AI and robotics know-how, an ISO 27001 certification push, and product-line extensions into resident-facing entertainment, suggesting a moderate-growth, build-out-phase trajectory within a single-country, single-primary-vertical footprint.

Name

Netzbest

Legal name

netzbest GmbH

Website

https://netzbest.de

Company type

Private

Founded year

2008

Operating status

Operating

Headcount range

11–50 employees

Short description

Netzbest GmbH is a Berlin-based managed IT services provider founded in 2008 that delivers cloud-based IT infrastructure, telephony, WLAN, and on-site support exclusively to German nursing homes and adjacent hospitality operators.

Ownership category

akta.pro rank

Headquarters

HQ city

Berlin

HQ country

Germany

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Managed IT Services: Comprehensive IT infrastructure outsourcing including server management, system administration, support, and cloud-based services. The company manages the entire IT infrastructure of customers from installation to cloud support.
2. Hardware and Technical Equipment: Supply and maintenance of end devices (tablets, printers, documentation workstations) and specialized equipment such as light call systems (Lichtruf-Systeme) for care homes.
3. IT Consulting and Digitalization Services: Advisory services for digitization including infrastructure planning, staff training, and organizational development.
4. Telematics Hardware Integration: On-site service (DvO) for integration and ongoing support of telematics hardware.

Go-to-market motion2 records

Distribution channels2 records

Marketing channels3 records

Core offering

Netzbest GmbH provides complete outsourced IT infrastructure for nursing and care facilities in Germany, anchored by a cloud-based virtual desktop (Cloud Desktop) that replaces on-premise servers. The bundle also includes a cloud-hosted VoIP telephone system, WLAN infrastructure, resident entertainment systems, end-user hardware (tablets, printers, documentation workstations, light-call alert systems), and 24/7 IT support with on-site field service, allowing care staff to focus on patient care rather than IT issues.

Product overview

Netzbest is an IT outsourcing company serving the care (Pflege) sector and adjacent industries (hospitality). Its product portfolio centers on a cloud-based IT infrastructure model built around the Cloud Desktop as the core platform — a virtual desktop environment that replaces on-premise servers and local IT staffing. This core is complemented by a suite of communication and entertainment products: a cloud-based telephone system (built on 3CX), a resident entertainment system, and a WLAN infrastructure. A hardware and technical equipment service covers end-user devices (workstations, tablets, printers) and specialist care equipment such as light-call (Lichtruf) alert systems. Services span 24/7 IT support (1st and 2nd level), digitalization and organizational development consulting, on-site technician services (DvO), and financing/funding advisory. The company also serves non-care sectors such as hospitality and gastronomy using the same product family.

Differentiator

Problem solved

Functional benefit

Products and services

• Cloud Desktop Cloud-based virtual desktop infrastructure (VDI) that replaces on-premise servers and networking equipment, providing fully functional workstations hosted in the cloud for care facility staff without requiring local IT personnel for maintenance.
• Cloud Telephone System (Telefonanlage) Cloud-hosted VoIP telephone system (built on 3CX) providing voice communication capabilities for care facility staff and administrative teams.
• Resident Entertainment System (Bewohner-Entertainment-System) Entertainment system designed for care facility residents, providing multimedia content and connectivity to support quality of life and keep residents connected with their families.
• WLAN Infrastructure Reliable wireless network infrastructure provided as part of the cloud solution to support staff devices, resident entertainment systems, and guest access across care facility premises.
• Hardware Provisioning (Hardware-Bereitstellung) Procurement, installation, and ongoing management of end-user devices including documentation workstations, tablets, printers, and light-call (Lichtruf) alert systems used in care facilities.
• 24/7 IT Support (IT-Support) Round-the-clock IT support including system administration, incident management, and IT governance, delivered through 1st and 2nd level support teams for care facility customers.
• Digitalization and Organizational Development (Digitalisierung / Organisationsentwicklung) Digital transformation consulting and organizational development services including infrastructure planning, staff training, role and permission concept design, digital folder structures, and application deployment for care facilities.
• On-Site Service Provider (Dienstleister vor Ort, DvO) On-site service provider responsible for the integration and ongoing maintenance of telematics hardware at customer care facility locations.
• Refinancing and Funding Advisory (Refinanzierung / Förderung) Advisory service supporting care facilities in identifying and applying for government funding and financing programs related to digitalization and IT infrastructure.

Quantifiable outcome

• Complete IT infrastructure managed by external partner, eliminating need for dedicated internal IT staff

Segments3 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration6 records

AI capability1 record

Feature6 records

Scale indicators2 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• SIEVERS-GROUP: SIEVERS-GROUP is a German IT services and managed-IT provider focused on the healthcare and care sector. It directly competes with Netzbest for outsourced IT infrastructure contracts at care homes and nursing facilities across Germany.
• Meierhofer AG: Meierhofer provides hospital and care-facility IT solutions in Germany, including clinical and administrative IT infrastructure. It competes for similar care-organization IT budgets and operates with a comparable vertical-specialized services model.
• i-SOLUTIONS Health GmbH: i-SOLUTIONS Health offers IT solutions for hospitals and care facilities, covering clinical, administrative, and infrastructure needs. Its product and customer scope overlap materially with Netzbest's care-sector IT offering.

Broad incumbents

• CompuGroup Medical SE & Co. KGaA: CompuGroup Medical is Europe's largest healthcare IT vendor, offering software and IT services for physicians, hospitals, and care organizations. As a much larger incumbent in the same end market, it is the dominant reference comparable for care-sector IT spend in Germany.
• T-Systems International GmbH: T-Systems, the enterprise ICT arm of Deutsche Telekom, provides managed cloud, workplace, and healthcare IT services across Germany. Its scale and healthcare practice make it a broad incumbent against which specialized care-IT MSPs like Netzbest compete.
• Datagroup SE: Datagroup is a German managed-IT services provider serving mid-market and enterprise customers, including healthcare. Its full-service cloud, workplace, and 24/7 support portfolio overlaps directly with Netzbest's managed-IT bundle.
• Allgeier SE: Allgeier is a diversified German IT services group with healthcare-sector offerings alongside broader enterprise IT. It competes for outsourced IT infrastructure projects in care facilities via its enterprise-services and MSSP capabilities.
• NTT DATA Deutschland GmbH: NTT DATA Deutschland delivers large-scale IT services and digital transformation projects in Germany, with a healthcare practice that overlaps with care-IT infrastructure and managed services markets served by Netzbest.
• SVA System Vertrieb Alexander GmbH: SVA is a German IT systems integrator and managed-services provider serving enterprise and public-sector customers, including healthcare. Its datacenter, workplace, and managed-cloud offerings are adjacent to Netzbest's bundle for care operators.

Others

• BITMARCK GmbH: BITMARCK is the IT services provider for statutory health insurers in Germany and operates adjacent infrastructure for the healthcare ecosystem. While not a direct competitor for care-facility IT outsourcing, it is a comparable German healthcare-IT services entity addressing the same broader market.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Netzbest