Cased Dimensions
Cased Dimensions is a Belfast-based Microsoft-specialist managed services and consulting firm, founded in 2009, delivering 24/7 IT support, cybersecurity, cloud migration, and a proprietary iPaaS/ESM platform to enterprise and government clients across the UK and Ireland.
- Company typePrivate
- Founded2009
- HeadquartersBelfast, United Kingdom
- Headcount51–100
- GTM typeB2B
- OfferingServices
What Cased Dimensions does
Cased Dimensions is a Belfast-headquartered, privately held IT managed services and consulting firm founded in 2009, with additional offices in Dublin and London serving enterprise and government clients primarily in the UK and Ireland. The firm delivers 24/7 ITIL-aligned service desk support, managed cybersecurity (vulnerability scanning, penetration testing, cloud security assessment, ransomware defence, DLP), cloud migration and hybrid infrastructure services, and bespoke IT consulting, typically sold through consultative enterprise sales engagements to CIOs, IT directors, and government procurement teams. The technology backbone is Microsoft-centric: the firm designs and operates solutions built on Microsoft System Center Service Manager, Dynamics 365, Azure, Office 365, and Intune, and has extended these platforms with proprietary enhancements including an integrated iPaaS and ESM Cloud Platform and an AI Self-Service Portal providing role-based access, AI-powered knowledge management, and intelligent service routing. The firm is a Microsoft specialist partner with direct collaboration with Microsoft Product Teams in Redmond and has delivered deployments cited as among the largest Microsoft Service Desk implementations worldwide (Grundfos across 60 countries, Secure Central Government supporting 200,000 users).
The business operates three revenue streams: recurring multi-year managed IT services contracts, project-based IT consulting and professional services, and productised platform licensing for the iPaaS/ESM platform. Pricing is not publicly disclosed and engagements are bespoke. Customer concentration spans regulated verticals, with named case studies in central government, insurance (AXA, Lloyd's), healthcare (Belfast Health and Social Care Trust), energy (Budget Energy), manufacturing (Grundfos, Perrigo), financial services/pensions (Equiniti, Lothian Pension Fund), media (Aegis Media/Dentsu), and facilities management (Carillion, Aspire). The firm holds ISO 27001, ISO 9001, Cyber Essentials, and Cyber Essentials Plus certifications, is Ireland's first Mission 65 cybersecurity programme achiever, and is a member of Cyber Ireland. There are no disclosed funding rounds, no parent entity, and no public revenue figures; headcount is reported in the 51-100 range.
Cased Dimensions firmographics
Firmographics- Name
- Cased Dimensions
- Legal name
- Cased Dimensions
- Website
- https://caseddimensions.com
- Company type
- Private
- Founded year
- 2009
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- Cased Dimensions is a Belfast-based Microsoft-specialist managed services and consulting firm, founded in 2009, delivering 24/7 IT support, cybersecurity, cloud migration, and a proprietary iPaaS/ESM platform to enterprise and government clients across the UK and Ireland.
- Ownership category
- akta.pro rank
Cased Dimensions industry classification
Industry- Product category
- Managed IT Services
- NAICS
- Computer Systems Design Services (541512), Computer Facilities Management Services (541513), Custom Computer Programming Services (541511)
- SIC
- Services-Computer Integrated Systems Design (7373), Services-Computer Programming, Data Processing, Etc. (7370), Services-Prepackaged Software (7372)
- akta.pro primary industry
- IT Service Management (ITSM) Platforms (HDAEALAA)
- akta.pro secondary industries
- IT Knowledge Management & Service Desk Platforms (HDAEALAH), ITSM Managed Services (Run/Operate/Optimize) (BPAEAJAN), Enterprise Integration, iPaaS & Middleware Services (API/EDI) (BPAEAGAH), Enterprise Case Management & Request Fulfillment Platforms (HDAEALAJ)
Keywords
Where Cased Dimensions is headquartered
LocationHeadquarters
- HQ city
- Belfast
- HQ country
- United Kingdom
- HQ region
- Europe
Offices3 records
Markets served
Cased Dimensions business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Operations
Revenue model
- Managed IT Services: Recurring managed services contracts providing secure IT support, 24/7 service desk, infrastructure management, cloud operations, and cybersecurity services. Delivered as long-term strategic partnerships with enterprise and government clients. Revenue is recurring and contract-based, typically multi-year agreements.
- IT Consulting & Professional Services: Short-term and project-based consulting engagements covering IT strategy, cloud migration, ITSM design and implementation, cybersecurity assessments, and digital transformation. Engagements are scoped and delivered on a project basis, typically with defined timelines and deliverables.
- iPaaS & ESM Platform Licensing: The company's proprietary integrated cloud platform combining Enterprise Service Management and iPaaS capabilities is offered as a productised, configurable solution. The platform supports rapid deployment and is sold as part of managed services or standalone consulting engagements.
Go-to-market motion2 records
Distribution channels2 records
Marketing channels6 records
Cased Dimensions product offering
Product offeringCore offering
Cased Dimensions provides managed enterprise IT support services (24/7 ITIL-aligned service desk, incident and problem management, change and release management), cybersecurity managed services (vulnerability scanning, penetration testing, cloud security assessment, endpoint protection, ransomware defence), and an integrated iPaaS & ESM Cloud Platform that combines Enterprise Service Management with workflow automation and AI-powered self-service capabilities. Services are delivered against Microsoft-centric technology stacks (System Center Service Manager, Dynamics 365, Azure, Office 365, Intune) for enterprise and government clients in highly regulated industries.
Product overview
Cased Dimensions offers a unified platform-plus-modules architecture built around its iPaaS & ESM Cloud Platform, which combines Enterprise Service Management and Integration Platform as a Service capabilities. The core offerings include Enterprise IT Support Services providing 24/7 managed support, Cybersecurity Managed Services for risk mitigation, and an AI Self-Service Portal as the intelligent front door for service delivery. Key modules include Enterprise Service Management for cross-departmental service orchestration, Agile IT Operations for DevOps-aligned IT service delivery, and specialized security sub-products (Vulnerability Scanning, Penetration Testing, Cloud Security Assessment). The platform is delivered through Microsoft-centric integrations with capabilities spanning IT service desk, incident/problem management, security operations, and cloud infrastructure. Since 2009, the company has delivered solutions to 12 of the world's largest organisations across financial services, healthcare, government, and professional services sectors.
Differentiator
Problem solved
Functional benefit
Brands
- iPaaS & ESM Cloud Platform: Integrated cloud platform combining Enterprise Service Management and Integration Platform as a Service capabilities.
- AI Service Portal
- Mission 65
Products and services
- Enterprise IT Support Services Comprehensive managed IT support services including 24/7 service desk, incident and problem management, ITIL-aligned processes, change & release management, IT asset and configuration management, and cyber security incident response for enterprise and government organisations.
- Cybersecurity Managed Services Cybersecurity services including risk mitigation, vulnerability management, penetration testing, security assessments, cloud security assessment, endpoint protection and response, advanced ransomware defence, and data loss prevention delivered through a Microsoft-centric approach for regulated enterprise and government clients.
- iPaaS & ESM Cloud Platform Integrated cloud platform combining Enterprise Service Management (ESM) and Integration Platform as a Service (iPaaS) capabilities, enabling organisations to automate processes, connect applications, and deliver services through a unified platform natively combining service management, workflow automation, case management, knowledge worker enablement, and systems integration.
- IT Consulting Services Tailored IT consulting solutions for ITSM improvement, security, and cloud infrastructure including cloud migration, endpoint protection, advanced ransomware defence, and project-based digital transformation engagements scoped per client requirements.
- AI Self-Service Portal Intelligent front door to enterprise services providing role-based access, AI-powered knowledge management, intelligent service request routing, dynamic forms, case and request tracking, workflow integration, and self-service capabilities for employees, customers, subcontractors, suppliers, partners, and field workers.
- Enterprise Service Management Extends service management principles beyond IT to support HR, Finance, Operations, Facilities, and other departments through workflow automation, case management, and knowledge worker enablement.
- Agile IT Operations Modern IT operations combining ITSM, DevOps practices, automation, monitoring, and operational governance for agile delivery of reliable services, accelerating change delivery and increasing operational efficiency.
- Vulnerability Scanning Security assessment service identifying vulnerabilities in systems and networks to support proactive threat mitigation for enterprise and government clients.
- Penetration Testing Ethical hacking service to test system defences and identify exploitable security weaknesses before malicious actors can target them.
- Cloud Security Assessment Comprehensive evaluation of cloud infrastructure security posture against regulatory requirements and industry best practices.
- Cloud Migration Migration services transitioning IT systems to cloud environments including Microsoft Azure with focus on security, compliance, and operational continuity.
- Endpoint Protection and Response Advanced endpoint security solutions protecting devices from cyber threats with detection, response, and remediation capabilities.
- Advanced Ransomware Defence Specialised protection services against ransomware attacks including prevention, detection, and recovery capabilities.
- Data Loss Prevention (DLP) Security controls preventing sensitive data from leaving the organisation through accidental or intentional disclosure.
- Change & Release Management ITIL-aligned processes for managing changes to IT infrastructure while maintaining service availability and compliance.
- IT Asset & Configuration Management Services maintaining accurate records of IT assets and configurations supporting service desk operations and compliance requirements.
Quantifiable outcome
- 99.99% uptime achieved for government and enterprise platforms supporting 200,000+ users across three data centres
- +7 more outcomes
Companies that use Cased Dimensions
Customer profileNamed customers13 records
Segments6 records
Ideal customer profiles4 records
Cased Dimensions technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
AI capability3 records
Feature4 records
Cased Dimensions partnerships and signals
Strategic signalPartnerships
Nine partnerships are on record, tiered core and supporting.
- MicrosoftcoreCased Dimensions is a Microsoft specialist partner with direct collaboration with Microsoft Product Teams in Redmond. The company designs, implements, and supports solutions built on Microsoft technologies including System Center Service Manager, Dynamics 365, Azure, Office 365, Intune, and Teams. Microsoft has recommended Cased Dimensions to clients including AXA Insurance and Grundfos for complex ITSM and service management deployments. The company has delivered what is described as the world's largest Microsoft Service Desk implementation for Grundfos across 60 countries.
- DellsupportingDell is listed as a technology partner providing hardware infrastructure components that form part of Cased Dimensions' technology ecosystem for enterprise and government clients.
- CiscosupportingCisco is listed as a technology partner providing networking infrastructure (including LAN, WAN, and network security solutions) that supports Cased Dimensions' secure IT environments for enterprise and government clients.
- LenovosupportingLenovo is listed as a technology partner providing endpoint hardware that forms part of the broader technology ecosystem delivered by Cased Dimensions.
- FortinetsupportingFortinet is listed as a technology partner providing cybersecurity and network security solutions that complement Cased Dimensions' security consulting services.
- Extreme NetworkssupportingExtreme Networks is listed as a technology partner providing network infrastructure solutions that support Cased Dimensions' enterprise and government IT environments.
- ForcepointsupportingForcepoint is listed as a technology partner providing data loss prevention and cybersecurity solutions that complement Cased Dimensions' security portfolio.
- CommvaultsupportingCommvault is listed as a technology partner providing data protection and backup solutions that support Cased Dimensions' enterprise IT environments.
- Mission 65coreMission 65 is a cybersecurity programme framework for achieving cyber resilience and insurance-ready security postures. Cased Dimensions partnered with Mission 65 to deliver Ireland's first Mission 65 achiever status, and jointly publishes thought leadership content including whitepapers on cybersecurity topics such as NIST framework insurance, AI security, and ransomware resilience. The Mission 65 logo appears on Cased Dimensions' Partners page alongside major technology vendors.
Scale indicators10 records
Recent moves6 records
Expansion highlights5 records
Cased Dimensions competitors and assessment
Company assessmentDirect peers
- Version 1: Ireland-headquartered IT services and consulting firm with deep Microsoft specialisation across cloud, data, AI, and managed services. Highly comparable to Cased Dimensions given overlapping Microsoft-centric stack, UK/Ireland geographic focus, and similar enterprise and public-sector customer profile.
- ANS Group: UK-based managed services and cloud provider with strong Microsoft partnership and focus on enterprise IT modernisation, security, and managed services. Directly comparable in service portfolio (managed IT, cybersecurity, cloud) and Microsoft-centric delivery model.
- ITC Secure: UK-headquartered cybersecurity and managed services firm serving regulated enterprises and government clients with cyber resilience, managed SOC, and Microsoft-aligned security services. Directly overlaps Cased Dimensions on regulated-sector cyber and managed service positioning.
- Trustmarque: UK IT services and solutions provider with Microsoft and security focus, delivering managed services, cloud, and licensing advisory to enterprise and public-sector clients. Comparable in scope of Microsoft-aligned IT services and UK enterprise/government customer base.
- Exponential-e: UK-based managed services and cloud provider focused on enterprise and public-sector clients with strong emphasis on secure, high-availability infrastructure and managed IT services. Comparable on secure managed services and UK regulated-vertical focus.
Broad incumbents
- Computacenter: Large UK-headquartered IT infrastructure and services provider with broad managed services, cybersecurity, and Microsoft-aligned offerings. Overlaps on managed IT and enterprise services but operates at much larger scale with a broader portfolio across hardware resale and multi-vendor services.
- Daisy Group: Major UK IT managed services and connectivity provider serving enterprise and public-sector customers. Comparable on managed services and UK regulated-vertical exposure, but significantly larger and broader in connectivity and unified communications offerings.
- Sopra Steria: European IT services and consulting major with significant UK and Ireland presence, delivering digital transformation, managed services, and cybersecurity to public sector and financial services. Comparable on regulated-vertical and ITSM focus but operates at global scale with much wider service breadth.
- Bytes Technology: UK IT services and software licensing specialist with Microsoft partnership and growing managed services and security offerings. Comparable on Microsoft-centric IT services to UK enterprise, though more weighted toward software licensing and resale than full managed delivery.
Regional players
- Advania: Nordic-headquartered IT services and managed services provider with Microsoft specialisation and operations in UK/Ireland. Comparable in Microsoft-centric managed services and enterprise/government customer mix, though primary geographic focus is Nordics rather than UK/Ireland.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks7 records
Key highlights7 records
Customer concentration
Cased Dimensions social profiles
Digital presenceCased Dimensions compliance and trust
Trust signalCompliance5 records
Cased Dimensions financial estimates
Financial estimateRevenue estimate
Valuation estimate
Cased Dimensions leadership team
Management profileNumber of profiles
Profiles1 record
Cased Dimensions funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Cased Dimensions M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Cased Dimensions
What does Cased Dimensions do?
Cased Dimensions provides managed enterprise IT support services (24/7 ITIL-aligned service desk, incident and problem management, change and release management), cybersecurity managed services (vulnerability scanning, penetration testing, cloud security assessment, endpoint protection, ransomware defence), and an integrated iPaaS & ESM Cloud Platform that combines Enterprise Service Management with workflow automation and AI-powered self-service capabilities. Services are delivered against Microsoft-centric technology stacks (System Center Service Manager, Dynamics 365, Azure, Office 365, Intune) for enterprise and government clients in highly regulated industries.
Is Cased Dimensions a public or private company?
Cased Dimensions is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Cased Dimensions founded?
Cased Dimensions was founded in 2009. It employs 51 to 100 people.
Where is Cased Dimensions based?
Cased Dimensions is headquartered in Belfast, United Kingdom, in the Europe region.
How does Cased Dimensions make money?
Three revenue lines are on record. Managed IT Services are the primary driver. The others are IT Consulting & Professional Services and iPaaS & ESM Platform Licensing.
Who are Cased Dimensions's main competitors?
Direct peers on record are Version 1, ANS Group, ITC Secure, Trustmarque and Exponential-e. Broad incumbents are Computacenter, Daisy Group, Sopra Steria and Bytes Technology. Advania is listed as a regional player.
Does Cased Dimensions have an API?
No public API is recorded for Cased Dimensions.
What industry is Cased Dimensions in?
Cased Dimensions's product category is Managed IT Services. Its primary akta.pro industry code is HDAEALAA, IT Service Management (ITSM) Platforms, with a secondary code of HDAEALAH, IT Knowledge Management & Service Desk Platforms. Its NAICS code is 541512 and its SIC code is 7373.