Long Island Crisis Center

What Long Island Crisis Center does

Long Island Crisis Center (LICC) is a 501(c)(3) nonprofit organization headquartered in Bellmore, New York, providing free, confidential crisis intervention and suicide-prevention services to Long Island residents. Founded in the early 1970s, LICC operates as Nassau County's designated 988 Suicide and Crisis Lifeline center and is certified by the American Association of Suicidology. Its service portfolio centers on eight 24/7 crisis hotlines — the Middle Earth Hotline, 988 Lifeline, Runaway Hotline, Town of Hempstead Senior Helpline, Huntington Hotline, Children of Hope (Safe Haven), and the Nassau County Behavioral Health Helpline — and is supplemented by ChatLIVE Long Island, a free online and mobile chat service powered by the Five9 contact-center platform, available seven days a week from 7:00 AM to 11:00 PM. Supporting programs include the Building Healthy Lives Through Education community workshop series and Pride for Youth, a sub-brand delivering LGBTQ+ youth services.

The organization's underlying technology stack is operationally modest: traditional telephone routing for hotline traffic, a Five9-integrated web chat widget, and a hand-curated, 700+-entry Information and Referrals database that has been individually researched and physically visited by LICC's referrals coordinator. No proprietary software platforms, applications, AI/ML systems, or public APIs are documented. Reach metrics include 24,685 hotline calls answered, 9,899 community education participants, and 3,956 Pride for Youth service deliveries in the prior year. Service distribution is strictly geographic — Long Island, New York — and delivery depends on a trained corps of volunteer crisis counselors staffing voice and chat channels around the clock.

LICC's revenue model is a hybrid nonprofit structure combining individual charitable donations and community fundraising (anchored by the annual "Let's Walk, Let's Talk" walk, with the 18th edition held October 4, 2024), contractual government partnerships with Nassau County, Town of Hempstead, and Town of Huntington Youth Bureau for specific helpline operations, and modest honoraria from professional workshops. All end-user crisis services are delivered free of charge. Governance is by a Board of Directors; leadership includes Tawni J. Engel as Associate Executive Director. LICC meets BBB Standards for Charity Accountability.

Name

Long Island Crisis Center

Legal name

Long Island Crisis Center

Website

https://longislandcrisiscenter.org

Company type

Private

Founded year

1970

Operating status

Operating

Headcount range

101–250 employees

Short description

Long Island Crisis Center is a 501(c)(3) nonprofit providing free, confidential 24/7 crisis intervention, suicide prevention, and mental health support to Long Island, NY residents across eight hotlines, online chat, and community education workshops.

Ownership category

akta.pro rank

Product category

Crisis Intervention and Suicide Prevention Services

NAICS

Community Food and Housing, and Emergency and Other Relief Services (6242), Emergency and Other Relief Services (624230), Services for the Elderly and Persons with Disabilities (62412)

SIC

Services-Social Services (8300)

akta.pro primary industry

Mental Health & Crisis Support Services (BPAGAEAH)

akta.pro secondary industries

Mental Health & Crisis Support Services (BPAGACAD), Youth Housing, Foster Care & Wraparound Support (Education-Linked) Nonprofits (BPAGADAO), Crisis Intervention & Emergency Planning/Response Coordination (HSABAIAN), Crisis Intervention & Suicide Prevention Services (EDALAFAD)

Keywords

• Crisis intervention services
• Suicide prevention hotlines
• Mental health counseling
• Community education workshops
• LGBTQ youth support

Headquarters

HQ city

Bellmore

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Others

Revenue model

1. Charitable Donations: The organization is funded through charitable giving from the community, including individual donations, to support hotlines and specialized programs.
2. Government Grants: Long Island Crisis Center partners with government entities including Nassau County, Town of Hempstead, and Town of Huntington for specific helpline services.
3. Workshop Fees: For faculty, administrators, and professional workshops, an honorarium is charged. Student workshops for students and young people are provided free of charge.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels4 records

Core offering

Long Island Crisis Center is a 501(c)(3) nonprofit that delivers free, confidential crisis intervention, suicide prevention, and mental health support to Long Island residents through eight 24/7 telephone hotlines and the ChatLIVE Long Island online chat platform. It supplements direct crisis services with the Building Healthy Lives Through Education workshop program and the Pride for Youth LGBTQ+ youth program, and partners with municipal governments to operate specialized helplines for seniors, behavioral health, and youth in crisis.

Product overview

Long Island Crisis Center is a nonprofit organization providing a portfolio of crisis intervention and suicide prevention services across Long Island, New York. The core offering consists of multiple 24/7 crisis hotlines (Middle Earth Hotline, 988 Suicide and Crisis Lifeline, Runaway Hotline, Senior Helpline, Huntington Hotline, Children of Hope Safe Haven line, and Nassau County Behavioral Health Helpline) supplemented by ChatLIVE Long Island, a Five9-powered online chat counseling service available 7 days a week. Supporting these direct services is the Building Healthy Lives Through Education Program offering community workshops on suicide prevention, mental health, and LGBTQ+ topics. Pride for Youth serves as a dedicated sub-brand for LGBTQ+ youth services. Annual fundraising is supported through events like the Let's Walk, Let's Talk walk.

Differentiator

Problem solved

Functional benefit

Brands

• Pride for Youth: An LGBTQ+ focused program operated under Long Island Crisis Center, providing specialized services to youth. Has its own website at liccpfy.org.

Products and services

• Middle Earth Hotline (24/7 Crisis Hotline) 24/7 crisis intervention and suicide prevention counseling hotline serving Long Island residents, with access to a database of 700+ individually researched and personally visited referrals.
• ChatLIVE Long Island Online Chat Counseling Free live online and mobile counseling available 7 days a week from 7:00 AM to 11:00 PM for Long Island residents, powered by the Five9 chat platform.
• 988 Suicide and Crisis Lifeline Service 24/7 suicide prevention and crisis lifeline answered by LICC for Long Island residents dialing 988, certified by the American Association of Suicidology.
• Runaway Hotline 24/7 hotline providing crisis intervention counseling and emergency housing assistance for runaway, homeless, throwaway, and maltreated youth on Long Island.
• Town of Hempstead Senior Helpline 24/7 helpline in partnership with Town of Hempstead providing short-term counseling, support, and resources for Senior Citizens age 60+.
• Children of Hope (Safe Haven) Hotline 24/7 service responding to calls from pregnant women and those who have just given birth who wish to give up their newborns under New York State Safe Haven law, in partnership with AMT Children of Hope Foundation.
• Huntington Hotline 24/7 crisis intervention hotline for Huntington Township residents, in partnership with the Town of Huntington Youth Bureau.
• Nassau County Behavioral Health Helpline Collaborative helpline between Nassau County Department of Human Services and Long Island Crisis Center serving residents with mental illness and/or substance use disorders.
• Building Healthy Lives Through Education Program Community education workshops offered on-site and virtually to students, faculty, staff in schools, agencies, and community centers covering suicide prevention, mental health, coping skills, cyberbullying, and LGBTQ+ topics.
• Pride for Youth Program LGBTQ+ youth support program providing services and resources including counseling, community education on LGBTQ+ topics, and Allyship training programs.

Named customers1 record

Segments5 records

Ideal customer profiles6 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

Feature1 record

Partnerships

Seven partnerships are on record, tiered core.

• 988 Suicide and Crisis LifelinecoreStrategic or Co-development PartnerLong Island Crisis Center serves as Nassau County's designated 988 center, certified by the American Association of Suicidology, answering the 988 Suicide and Crisis Lifeline 24/7 for Long Island residents.
• Nassau County Department of Human ServicescoreStrategic or Co-development PartnerCollaborative venture providing the Nassau County Behavioral Health Helpline (516) 227-TALK) serving residents with mental illness and/or substance use disorders. LICC's crisis counselors answer the helpline after 5PM and on weekends/holidays.
• Town of HempsteadcoreStrategic or Co-development PartnerPartnership for the Senior Connection Helpline providing 24/7 crisis intervention counseling, short-term counseling, support, and resources for Senior Citizens age 60+.
• Town of Huntington Youth BureaucoreStrategic or Co-development PartnerPartnership for the Huntington Hotline providing free, confidential crisis intervention counseling 24/7 for Huntington Township residents.
• AMT Children of Hope FoundationcoreStrategic or Co-development PartnerPartnership for Children of Hope responding 24/7 to calls from pregnant women and those who have just given birth who wish to give up their newborns under the Safe Haven law (New York State, July 2000).
• Suicide Prevention Coalition of Long IslandcoreStrategic or Co-development PartnerLICC is a proud member of the Suicide Prevention Coalition of Long Island, working collaboratively on suicide prevention efforts across the region.
• Pride for YouthcoreStrategic or Co-development PartnerPride for Youth is a program of Long Island Crisis Center providing LGBTQ+ specific services including workshops, counseling, and community support for LGBTQ+ youth and their allies.

Scale indicators5 records

Recent moves5 records

Expansion highlights5 records

Direct peers

• Crisis Text Line: Volunteer-staffed, text-based crisis support service available 24/7 across the U.S. Comparable to LICC's ChatLIVE Long Island service in modality (digital crisis counseling) and target audience (broad crisis callers, including youth).
• Trans Lifeline: Peer-run hotline and microgrants program specifically serving transgender people in crisis — comparable to LICC's Pride for Youth sub-brand in audience (LGBTQ+ callers) and peer-supportive crisis model.
• The Trevor Project: National nonprofit operating TrevorLifeline, TrevorChat, and TrevorText for LGBTQ+ youth in crisis — directly comparable to LICC's Pride for Youth program in mission, audience, and 24/7 crisis channel delivery.
• Lines for Life: Oregon-based nonprofit operating statewide crisis lines including YouthLine, a teen-to-teen crisis helpline. Comparable to LICC as a multi-line crisis center running dedicated youth and general crisis hotlines with volunteer-staffed models.
• Contact USA: Network of crisis and suicide prevention hotlines across the United States. Comparable to LICC as a member of a national helpline community offering volunteer-driven crisis intervention, information, and referral services.
• Samaritans USA: U.S. arm of the international Samaritans volunteer-led crisis helpline network providing 24/7 emotional support for people in distress. Comparable to LICC's Middle Earth Hotline and other voice-based crisis lines in volunteer-driven, confidential support delivery.
• Didi Hirsch Mental Health Services: Long-standing California-based nonprofit operating multiple crisis hotlines, suicide prevention programs, and community mental health services — a direct operational peer to LICC as a multi-line crisis center with community education programming.

Broad incumbents

• American Foundation for Suicide Prevention: National nonprofit funding research, education, and advocacy for suicide prevention. Comparable to LICC's prevention and education mission at a national scale, and a peer in the Suicide Prevention Coalition ecosystem.
• Vibrant Emotional Health: National nonprofit that administers the back-end of the 988 Suicide & Crisis Lifeline and previously ran the Lifeline's predecessor network. Comparable as the larger established player that sets standards, funding flows, and routing logic affecting LICC's local 988 operations.

Others

• 988 Suicide & Crisis Lifeline: The federally mandated national crisis line network of which Long Island Crisis Center is a designated answering center for Nassau County. Comparable as the national backbone of crisis intervention services that LICC helps deliver locally.

Market position

Strengths1 record

Weaknesses1 record

Competitive moat4 records

Key risks5 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/longislandcrisiscenter
• Instagraminstagram.com/licrisiscenter
• TikToktiktok.com/@longislandcrisis?_r=1&_t=ZP-96AdRfGgLCJ
• Xx.com/licrisiscenter
• LinkedInlinkedin.com/company/longislandcrisiscenter

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Long Island Crisis Center