Monroe Health Center

What Monroe Health Center does

Monroe Health Center is a private nonprofit Federally Qualified Health Center (FQHC) founded in 1984 and headquartered in Union, West Virginia, delivering primary care, dental, behavioral health, diagnostic, and specialty services to underserved rural populations across Monroe County WV and Craig County VA. Operationally, the center runs four main clinics, one dental center, and four school-based wellness centers, supported by a team of family practice physicians, physician assistants, nurse practitioners, dentists, dental hygienists, behavioral health counselors, and approximately ten administrative staff including CEO Jim Nelson, COO Michelle Ballard, CFO Rebekah Stone, and CMO Robin Johnson. Service delivery spans in-person visits, telehealth (including tele-mental health), and a recently adopted AthenaHealth electronic health record system that went live around January 2026, replacing the prior Greenway platform and integrating medical, dental, and behavioral health records under a single patient portal.

The business model is a hybrid nonprofit FQHC revenue stack: standard insurance billing (Medicaid, Medicare, commercial), a sliding fee discount program pegged to Federal Poverty Guidelines for uninsured and underinsured patients, and federal Health Center Program section 330 grant funding. FTCA deemed status under 42 U.S.C. 233(g)-(n) provides medical malpractice liability coverage, and the organization holds NCQA Patient-Centered Medical Home recognition plus HRSA Health Information Technology awards. Distribution is community-embedded, relying on school wellness center access, phone scheduling, patient portal self-service, and word-of-mouth in low-competition rural markets; marketing is limited to an active Facebook page and downloadable educational resources.

Customer segments include the general uninsured and underinsured population (primary), students at school wellness centers, patients seeking mental or behavioral health services, and dental patients in rural Virginia. The center explicitly addresses limited rural healthcare access, affordability, fragmented care, and mental and dental health scarcity in its service area. Strategic posture is steady expansion through new delivery sites and EHR modernization rather than aggressive scaling or capital raises.

Name

Monroe Health Center

Legal name

Monroe Health Center

Website

https://monroehealthcenters.com

Company type

Private

Founded year

1984

Operating status

Operating

Headcount range

11–50 employees

Short description

Monroe Health Center is a nonprofit Federally Qualified Health Center operating four clinics, one dental center, and four school wellness centers across rural Monroe County WV and Craig County VA, delivering primary care, dental, behavioral health, and diagnostic services to underserved communities via insurance billing, a sliding fee scale, and federal FQHC grant funding.

Ownership category

akta.pro rank

Product category

Community Health Services

NAICS

Ambulatory Health Care Services (621), Other Outpatient Care Centers (62149), Other Ambulatory Health Care Services (6219)

SIC

Services-Health Services (8000), Services-Offices & Clinics Of Doctors Of Medicine (8011)

akta.pro primary industry

Community Health Centers (FQHCs & Look-Alikes) (HLAFAGAB)

akta.pro secondary industries

Public/County Primary Care Clinics (HLAFAGAI), Community Mental Health Centers (CMHCs) & Public Behavioral Health Providers (HLAFACAI), Community & Public Health Dentistry Clinics (FQHC/School-Based/Nonprofit) (HLABAAAF), School-Based Health Centers (HLAFAGAG)

Keywords

• Community health services
• Primary care clinics
• Federally qualified health center
• Rural healthcare access
• Behavioral health services

Headquarters

HQ city

Union

HQ country

United States

HQ region

North America

Offices10 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales

Revenue model

1. Patient Services Revenue: Revenue from billing insurance plans including Medicaid, Medicare, and commercial insurance for medical, dental, and behavioral health services. Copayments expected at time of service.
2. Sliding Fee Scale Payments: Reduced-cost services for patients who qualify based on family size and income level per Federal Poverty Guidelines. Patients at or below 100% poverty pay nominal charge.
3. Federal FQHC Funding: As a Federally Qualified Health Center, receives HHS funding and is covered under Federal Tort Claims Act for medical malpractice liability

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels4 records

Core offering

Monroe Health Center is a Federally Qualified Health Center (FQHC) delivering affordable primary care, dental, behavioral health, diagnostic, and specialty medical services across rural West Virginia and Virginia. Care is delivered through four main clinics, one dental center, four school-based wellness centers, and telehealth, with services coordinated on the AthenaHealth EHR platform and billed via Medicaid, Medicare, commercial insurance, and a sliding fee scale.

Product overview

Monroe Health Center operates as a Federally Qualified Health Center (FQHC) offering a comprehensive range of healthcare services through multiple delivery channels. The organization provides primary care, dental care, diagnostic services (radiology and EKG), behavioral health, and specialty services through four main clinic locations and four school-based wellness centers. Services are coordinated through an integrated care model supported by the AthenaHealth Electronic Health Record system, which connects medical, dental, and behavioral health services in one system. The organization also provides telehealth capabilities and maintains a partnership with Monroe County Health Department for public health services.

Differentiator

Problem solved

Functional benefit

Products and services

• Primary Care Family practice and acute treatment services delivered by family practice doctors, physician assistants, and nurse practitioners across Monroe Health Center's main clinic locations.
• Dental Care Family dentistry services at the Craig County Dental Center, including preventive care, restorative procedures, and oral health services provided by a board-certified dentist, dental hygienist, and dental assistants.
• Diagnostic Services Diagnostic capabilities including radiology (X-rays) and EKG services for patient assessment at Monroe Health Center clinics.
• Behavioral Health Mental health counseling, tele-mental health, and psychiatric care delivered by licensed psychologists, counselors, and clinical social workers at Monroe Health Center.
• Specialty Services Specialized medical services including women's health, pediatrics, home health referrals, and medical massage therapy.
• School-Based Wellness Centers On-site healthcare services operated inside local schools, offering walk-in sick visits, physicals, well-child checkups, care for minor injuries, flu shots, preventive care, and family planning to students and staff.
• Telehealth Remote healthcare consultations via tele-mental health and general telehealth appointments, enabling patients to access care virtually when in-person visits are not feasible.
• Nursing Services Additional nursing services including immunizations, Depo-Provera, B-12 injections, allergy injections, family planning, lab testing, and tuberculin skin tests (TB/PPD tests).
• Monroe County Health Department Public Health Services Public health services delivered in partnership with Monroe County Health Department, including environmental health, permit services, immunization programs, family planning, and women's cancer screening.

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Two partnerships are on record, tiered core.

• AthenahealthcoreTechnology or Integration · 1 January 2025Implementation of AthenaHealth Electronic Health Record (EHR) system beginning January 2026, replacing previous Greenway system. Integrated platform coordinates medical, dental, and behavioral health services with enhanced patient portal, streamlined scheduling and billing, and improved security meeting healthcare standards.
• Monroe County Health DepartmentcoreStrategic or Co-development PartnerCollaborative partnership delivering integrated public health services in West Virginia. Combines primary care and public health services offering seamless healthcare access. Partnership addresses community health comprehensively through medical expertise and public health initiatives, focusing on both treatment and prevention.

Scale indicators5 records

Recent moves5 records

Expansion highlights5 records

Direct peers

• Cabin Creek Health Center: West Virginia-based FQHC serving multiple rural counties with primary care, behavioral health, and dental services. Directly comparable as a small Appalachian FQHC operating under the same federal regulatory framework and payer dynamics as Monroe Health Center.
• New River Health Association: FQHC operating multiple clinic sites in southern West Virginia offering primary care, behavioral health, and dental services. Closely comparable to Monroe in scale, geographic rurality, and service mix.
• Valley Health Systems: West Virginia FQHC providing primary, behavioral, dental, and pharmacy services across multiple rural counties. Operates under the same Section 330 framework and faces the same recruitment and demographic challenges as Monroe.
• Community Care of West Virginia: West Virginia-based FQHC network with multiple clinic and school-based health center locations serving rural populations. Highly comparable multi-site FQHC model with pediatric, behavioral, and primary care services.
• Eastern Rural Health Centers: Virginia-based FQHC network operating multiple sites in rural western Virginia, offering primary care, dental, and behavioral health services. Directly comparable as a FQHC serving a similarly rural, low-income population in the same state as Monroe's Craig County operations.
• Blue Ridge Medical Center: Virginia FQHC providing primary care, dental, and behavioral health services in rural central Virginia. Comparable to Monroe's Virginia operations in patient population, payer mix, and rural service model.

Broad incumbents

• Carilion Clinic: Large regional health system serving western Virginia including the New Castle/Craig County area where Monroe operates. A broader incumbent that overlaps with Monroe's geography and offers primary care plus specialty services, but at much greater scale and with a different payment model.
• WVU Medicine: Dominant academic health system serving West Virginia with hospitals and outpatient clinics statewide. A broad incumbent whose footprint overlaps with Monroe's WV service area, though it operates at a fundamentally different scale and tier.

Others

• Athenahealth: EHR vendor whose platform Monroe adopted for its medical-dental-behavioral integration. Not a competitor but a key technology partner whose product capabilities directly shape Monroe's ability to deliver integrated care and scale telehealth.
• West Virginia Primary Care Association: State-level trade association representing West Virginia's FQHCs, of which Monroe is a member. An ecosystem enabler that provides advocacy, training, and group purchasing relevant to Monroe's operating model and federal funding posture.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/monroehealthcenter
• LinkedInlinkedin.com/company/monroe-health-center

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles10 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Monroe Health Center