New River Health

What New River Health does

New River Health Association is a private, non-profit Federally Qualified Health Center (FQHC) headquartered in Scarbro, West Virginia, founded in the 1970s by the United Mine Workers of America (UMWA) to expand healthcare access for miners and their families in Southern West Virginia. The organization operates a multi-site integrated care network spanning Fayette, Raleigh and Nicholas counties, with 150+ staff delivering primary care, dental, vision, pharmacy, behavioral health, women's health, pediatrics, urgent care, Black Lung and pulmonary care, chiropractic, geriatric, occupational, and Medication Assisted Treatment (MAT) services across multiple clinic locations, four pharmacies, dental offices, a mobile dental unit, and nine school-based health sites.

The underlying technology stack is built on athenahealth's athenaOne platform, which provides the EHR, patient portal (MyChart), and care coordination across sites, supplemented by a da Vinci robotic-assisted surgical system enabling minimally invasive women's health procedures (1,000+ surgeries milestone at NRH) and Dis-Pill adherence packaging for pharmacy. The organization does not disclose proprietary AI/ML capabilities.

NRH's revenue is generated through patient services billed to private insurance, Medicaid, Medicare, CHIP, and Tricare, supplemented by federal FQHC grant funding under 42 U.S.C. 254b, Federal Tort Claims Act (FTCA) malpractice coverage, philanthropic grants (notably Claritev Cares Rural Health Grants totaling $700K+ since 1995), and a sliding fee scale for uninsured and underinsured patients. Federal Public Health Service deemed status provides structural regulatory protection. The organization is governed by a volunteer Board including UMWA representatives and is led by CEO John Schultz (since 2013) with a recently expanded executive team including CFO Michele Sarrett and CLO Victor Flanagan.

Name

New River Health

Legal name

New River Health Association

Website

https://newriverhealthwv.com

Company type

Private

Founded year

1970

Operating status

Operating

Headcount range

51–100 employees

Short description

New River Health is a non-profit Federally Qualified Health Center operating a multi-site integrated care network across Southern West Virginia, serving patients in Fayette, Raleigh and Nicholas counties with primary care, dental, pharmacy, behavioral, and specialty services including Black Lung care and robotic surgery.

Ownership category

akta.pro rank

Product category

Community Health Services (Federally Qualified Health Center)

NAICS

Offices of Physicians (62111), Offices of Dentists (6212), Ambulatory Health Care Services (621)

SIC

Services-Offices & Clinics Of Doctors Of Medicine (8011)

akta.pro primary industry

Primary Care for Underserved Populations (e.g., migrant, homeless, refugee clinics) (HLAFAGAN)

akta.pro secondary industry

Mobile & On-Site General Dentistry (Workplace/Nursing Home/Home Visits) (HLABAAAG)

Keywords

• Community health services
• Primary care clinics
• Rural healthcare
• Pharmacy services
• Behavioral health

Headquarters

HQ city

Scarbro

HQ country

United States

HQ region

North America

Offices17 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Supply Chain

Revenue model

1. Patient Services Revenue: Revenue from patient services including medical, dental, vision, pharmacy, behavioral health, and urgent care. Accepts private insurance, Medicaid, Medicare, CHIP, and Tricare.
2. Federal Grant Funding: FQHC federal funding under 42 U.S.C. 254b as a Health Center Program grantee. Receives HHS funding and has Federal Public Health Service deemed status.
3. Philanthropic Grants: Rural health grants supporting underserved communities, with example of Claritev Cares Rural Health Grant contributions over $700,000 since 1995 through more than 100 rural health grants.
4. Sliding Fee Scale Payments: Reduced-cost services for uninsured, underinsured or out-of-work patients arranged on a sliding scale according to income.

Pricing tiers

Go-to-market motion3 records

Distribution channels5 records

Marketing channels6 records

Core offering

New River Health operates an integrated network of clinics, pharmacies, dental offices, school-based health sites, and a mobile dental unit delivering primary care, dental, vision, pharmacy, behavioral health, women's health, pediatrics, urgent care, Black Lung/pulmonary care, chiropractic, geriatric, occupational, and medication-assisted treatment services to patients across Fayette, Raleigh, and Nicholas counties in Southern West Virginia. Care is supported by the athenaOne EHR platform, MyChart patient portal, and da Vinci robotic-assisted surgery system, with a 24/7 on-call provider and a sliding-fee scale for uninsured/underinsured patients.

Product overview

New River Health is a Federally Qualified Health Center (FQHC) offering a comprehensive, connected network of healthcare services across Southern West Virginia. The organization operates as a unified healthcare platform providing primary care, dental, vision, pharmacy, behavioral health, pediatrics, women's health, urgent care, Black Lung services, chiropractic care, geriatric care, medication-assisted treatment (MAT), school-based health, occupational health, chronic disease management, benefit counseling, preventive care, and Parents as Teachers programs. Services are delivered through multiple locations including medical clinics, pharmacies, dental offices, school-based health sites, and a mobile dental unit, all connected via AthenaHealth's patient portal (MyChart). The organization serves Fayette, Raleigh, and Nicholas counties with over 150 staff members supporting patients at every stage of life.

Differentiator

Problem solved

Functional benefit

Products and services

• Medical/Primary Care Services Comprehensive primary care including annual checkups, acute illness care, chronic disease management, health screenings, immunizations, and medication management for patients of all ages.
• Dental Services Full-service dental care including cleanings, digital X-rays, crowns, fillings, extractions, dentures, emergency dental care, fluoride treatments, and sealants.
• Vision Services Eye care services including cataract evaluation, contact lens fittings, diabetic retinal exams, dry eye treatment, glaucoma treatment, macular degeneration management, and routine eye exams at the Oak Hill vision suite.
• Pharmacy Services On-site pharmacy with four locations offering prescription services, free adherence packaging (Dis-Pill), immunizations, diabetes education, tobacco cessation, medication therapy management (MTM), and sliding fee options for qualifying patients.
• Behavioral Health One-on-one counseling with licensed behavioral health staff for patients of all ages, including psychiatry services offered one day per month at the Oak Hill site.
• Women's Health Women's health services including annual exams, prenatal and postpartum care, immunizations, and coordination with behavioral health services.
• Pediatrics Pediatric care for children from birth through young adulthood including well-child exams, vaccines, sports physicals, behavioral health services, ADHD evaluation, autism screening, asthma management, and care for medically complex children.
• Urgent Care Walk-in urgent care services for non-life-threatening illnesses and injuries, open Monday through Saturday 7:00 AM to 7:00 PM with extended hours including evenings and weekends.
• Black Lung & Pulmonary Care (Breathing Center) Specialized respiratory care including black lung disease diagnosis and treatment, COPD care, pulmonary rehabilitation, pulmonary function testing, Department of Labor examinations, and benefits counseling for federal and state black lung claims.
• Chiropractic Care Drug-free, hands-on chiropractic care for back and neck pain, chronic pain conditions, joint pain, post-surgical recovery support, and sports/work-related injuries.
• Geriatric Care Patient-centered care for older adults focusing on dementia and memory care support, medication management, mental health support, preventive care, and caregiver and family support.
• Medication Assisted Treatment (MAT) Evidence-based opioid addiction treatment program combining buprenorphine (Suboxone) medication with group and individual counseling, peer support, and links to community resources based on the COAT model.
• School-Based Health Health services delivered in or near schools providing medical, behavioral health, and dental care to students and staff during the school day.
• Occupational Health Workforce health services including pre-employment physicals, DOT physicals, routine annual employment exams, drug screenings, workplace health screenings, immunizations, and return-to-work evaluations.
• Chronic Disease Management Coordinated care for chronic conditions including diabetes, heart disease, and COPD with nutrition and lifestyle support, medication management, regular monitoring, and specialist coordination.
• Benefit Counseling Free assistance with health insurance enrollment, federal marketplace plans, Medicaid and Medicare enrollment, sliding fee eligibility, and connections to local resources like food banks and transportation services.
• Preventive Care Health maintenance services including screenings (pap smears, colonoscopies, mammograms), immunizations, appointment reminders, medication management, and patient portal communication.
• Parents as Teachers Home visiting program for pregnant mothers and families with children under 5 years old providing parenting skills support, nutrition guidance, child development assistance, and connections to community resources.
• Mobile Dental Unit Mobile dental RV equipped to provide dental services at schools, health fairs, and community events throughout southern West Virginia, expanding access beyond traditional dental office locations.

Quantifiable outcome

• Over 150 staff members serving patients across multiple locations with integrated services
• +3 more outcomes

Named customers3 records

Segments7 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

Feature3 records

Partnerships

Seven partnerships are on record, tiered core, foundational and minor.

• Claritev CorporationcoreOthers · 25 March 2024Claritev Cares Rural Health Grant program providing contributions over $700,000 to underserved communities since 1995. New River Health was a 2024 recipient using funds to expand respiratory therapy services. The program supports hospitals, rural health clinics, and federally qualified health centers in expanding essential services, education, screenings, and community-based programs.
• AthenaHealthcoreTechnology or IntegrationathenaOne platform providing EHR, patient portal (MyChart), and care coordination across multiple sites. Angela Barker, CMO, highlighted how the platform supports care coordination, streamlines workflows, and enhances communication through the patient portal.
• Cabin Creek and Valley HealthcoreStrategic or Co-development PartnerPartnered with Cabin Creek and Valley Health to host a town hall for Working Coal Miner's Rights, addressing issues affecting miners' health and benefits.
• National Black Lung AssociationcoreStrategic or Co-development PartnerNew River Health is a member of the National Black Lung Association, closely affiliated with sister clinics in West Virginia and across the country for sharing best practices and advocacy.
• United Mine Workers of America (UMWA)foundationalStrategic or Co-development PartnerFounded in the 1970s during UMWA push to improve access to and quality of healthcare for its members. UMWA representatives serve on the Board of Directors.
• Upper Kanawha Valley FoundationminorOthersGrant funder for the mobile dental unit, enabling New River Health to expand dental services beyond the walls of schools and dental sites to schools, health fairs, and community events.
• Parents as Teachers National CentercoreStrategic or Co-development PartnerPAT affiliate program following the Parents as Teachers model, visiting homes of pregnant moms and families with children under 5 to help with parenting skills, nutrition, child development, and connecting to resources.

Scale indicators7 records

Recent moves8 records

Expansion highlights6 records

Direct peers

• Cabin Creek Health Systems: WV-based FQHC network offering primary care, behavioral health, and chronic disease management in Southern West Virginia — explicitly named as a town hall partner in New River Health's data, and operates a comparable multi-site, Appalachian-population health model.
• Valley Health (Huntington, WV): West Virginia FQHC network operating multi-specialty clinics and school-based health, referenced as a co-host for Working Coal Miner's Rights town halls with NRH, and follows a very similar hub-and-spoke model across WV counties.
• Tug River Health Association: WV FQHC serving similarly rural, post-coal Appalachian communities in the southern part of the state, providing primary care, behavioral health, pharmacy, and dental services with sliding fee scale — virtually the same operating model as NRH.
• FamilyCare HealthCenter: Federally Qualified Health Center operating multiple WV sites with integrated medical, behavioral, and dental services; closely comparable to NRH in scale, scope of services, and underserved-population focus.
• Lincoln County Primary Care Center: West Virginia FQHC providing primary care, dental, pharmacy, and behavioral health in rural southern WV counties — direct competitor and federal co-funding peer for the same patient population.
• Tri-Area Community Health: FQHC operating across rural Virginia Appalachian counties with primary care, dental, pharmacy, and MAT services; near-identical operating model serving a similar Appalachian demographic and payer mix.
• Shenandoah Valley Community Health: Northern Shenandoah Valley FQHC running multi-site primary care, dental, behavioral, and pharmacy services for underserved populations with FQHC funding — same regulatory and operating template as NRH.
• Community Health Center of the New River Valley: FQHC serving rural Appalachian counties in southwestern Virginia with primary care, dental, behavioral health, and pharmacy; near-identical operating model and similar geographic/patient profile to NRH.

Broad incumbents

• Mary's Center: Larger multi-site FQHC in the DC metro area operating a fully integrated medical, dental, behavioral, and social-services model; comparable scope and FQHC structure, though serving an urban immigrant population rather than a rural Appalachian one.
• Sun River Health: One of the largest FQHC networks in the U.S., operating integrated primary care, dental, behavioral, and pharmacy across upstate New York — same FQHC platform template at substantially larger scale.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/NewRiverHealth
• LinkedInlinkedin.com/company/new-river-behavioral-healthcare
• Instagraminstagram.com/newriverhealth

Revenue estimate

Valuation estimate

Number of profiles

Profiles15 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about New River Health