Volo

What Volo does

Volo Health Insurance TPA Private Limited is a licensed Third Party Administrator for health insurance in India, operating under IRDAI License No. 018 since May 16, 2002, originally as East West Assist Insurance TPA Pvt. Ltd. and rebranded to Volo in 2023. The company administers health insurance claims, cashless hospitalization processing, reimbursement workflows, and hospital network management on behalf of 19+ named insurance company clients — including the four public-sector general insurers (New India Assurance, United India, National, Oriental) and private carriers such as HDFC ERGO, ICICI Lombard, TATA AIG, Star Health, Niva Bupa, Care Health, and Aditya Birla Health — and the corporate and individual policyholders covered by those insurers.

The core technology stack comprises a web-based TPA portal with role-based access for TPA staff, advisors, individual members, insurers, HR, and employees; native mobile applications launched in February 2015 on iOS, Android, and Windows; and a WhatsApp chatbot for real-time query handling. The company operates a 24-hour helpdesk and a dedicated Senior Citizen Cell, with structured cashless, reimbursement, card, and grievance workflows. Distribution is via 11+ regional offices across India, including Delhi, Mumbai, Pune, Bengaluru, Chennai, Hyderabad, Kolkata, Jaipur, Chandigarh, Indore, and Ahmedabad, supporting a 500+ empanelled hospital network.

Volo monetizes through TPA administration fees negotiated B2B with insurance company clients under IRDAI regulation, with a model tied to claims volume and processing activity. The 2023 introduction of the "Cashless Everywhere" service extends cashless hospitalization beyond the empanelled network to any hospital, broadening the addressable care setting. The customer base is entirely Indian, and the business has no disclosed external funding, M&A activity, or AI/ML capabilities.

Name

Volo

Legal name

Volo Health Insurance TPA Private Limited

Website

https://eastwestassist.com

Company type

Private

Founded year

2002

Operating status

Operating

Headcount range

101–250 employees

Short description

Volo Health Insurance TPA is an IRDA-licensed Third Party Administrator providing health insurance claims processing, cashless hospitalization, and hospital network management to 19+ insurance company clients and their policyholders across India, supported by 11 regional offices and a 500+ hospital network.

Ownership category

akta.pro rank

Product category

Health Insurance Third Party Administration

NAICS

Pharmacy Benefit Management and Other Third Party Administration of Insurance and Pension Funds (524292), Agencies, Brokerages, and Other Insurance Related Activities (5242)

SIC

Hospital & Medical Service Plans (6324), Insurance Agents, Brokers & Service (6411)

akta.pro primary industry

Self-Funded Employer Plan TPA (ASO Administration) (HLAEALAA)

Keywords

• Health insurance administration
• Third party administrator
• Cashless claims processing
• Hospital network management
• Reimbursement settlement

Headquarters

HQ city

Delhi

HQ country

India

HQ region

Asia

Offices12 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales

Revenue model

1. TPA Administration Fees: Third Party Administration fees charged to insurance companies for claims processing, cashless authorization, and healthcare network management services

Go-to-market motion1 record

Distribution channels5 records

Marketing channels5 records

Core offering

Volo Health Insurance TPA is an IRDA-licensed Third Party Administrator that processes health insurance claims on behalf of insurance companies. It administers cashless hospitalization at 500+ network hospitals, manages reimbursement claim settlement, and maintains the hospital empanelment network. Its services are delivered through a web portal, mobile apps for iOS/Android/Windows, WhatsApp chatbot, and a 24-hour call center.

Product overview

Volo Health Insurance TPA Private Limited is a Third Party Administrator (TPA) for health insurance, formerly known as East West Assist Insurance TPA. The company provides a unified platform of health insurance administration services centered around its web portal and mobile applications. Core offerings include cashless claim processing through a network of hospitals, reimbursement processing for policyholders, and hospital network management. The product portfolio consists of the main TPA Portal for member and corporate access, Cashless Processing Services, Reimbursement Processing Services, Hospital Network Management with searchable database, WhatsApp Chatbot for customer support, Mobile Applications for iOS/Android/Windows, and a Senior Citizen Cell for dedicated grievance handling. The company is licensed by IRDA (License No. 018) and serves multiple insurance companies including Care Health Insurance, National Insurance, United India Insurance, Oriental Insurance, Tata AIG, HDFC ERGO, and others.

Differentiator

Problem solved

Functional benefit

Products and services

• Cashless Processing Services
• Reimbursement Processing Services
• Hospital Network Management
• Volo Health TPA Portal
• Senior Citizen Cell

Quantifiable outcome

• Claims settlement within 60 days of receipt of bills and supporting documents
• +1 more outcomes

Named customers19 records

Segments3 records

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

19 partnerships are on record, tiered core.

• United Insurance Co. Ltd.coreOthersInsurance company partner for whom Volo provides Third Party Administration services including claims processing, cashless authorization, and network hospital services for health insurance policyholders.
• National Insurance Co. Ltd.coreOthersInsurance company partner for whom Volo provides Third Party Administration services including claims processing, cashless authorization, and network hospital services for health insurance policyholders.
• The Oriental Insurance Co LtdcoreOthersInsurance company partner for whom Volo provides Third Party Administration services including claims processing, cashless authorization, and network hospital services for health insurance policyholders.
• Iffco Tokio General InsurancecoreOthersInsurance company partner for whom Volo provides Third Party Administration services including claims processing, cashless authorization, and network hospital services for health insurance policyholders.
• Care Health InsurancecoreOthersInsurance company partner (formerly Religare Health Insurance) for whom Volo provides Third Party Administration services including claims processing, cashless authorization, and network hospital services for health insurance policyholders.
• Niva Bupa Health InsurancecoreOthersInsurance company partner for whom Volo provides Third Party Administration services including claims processing, cashless authorization, and network hospital services for health insurance policyholders.
• HDFC ERGO General Insurance Co. Ltd.coreOthersInsurance company partner for whom Volo provides Third Party Administration services including claims processing, cashless authorization, and network hospital services for health insurance policyholders.
• ICICI Lombard General Insurance Co. Ltd.coreOthersInsurance company partner for whom Volo provides Third Party Administration services including claims processing, cashless authorization, and network hospital services for health insurance policyholders.
• TATA AIG General Insurance Co. Ltd.coreOthersInsurance company partner for whom Volo provides Third Party Administration services including claims processing, cashless authorization, and network hospital services for health insurance policyholders.
• The New India Assurance Co. Ltd.coreOthersInsurance company partner (Government of India undertaking) for whom Volo provides Third Party Administration services including claims processing, cashless authorization, and network hospital services for health insurance policyholders.
• Manipal Cigna Insurance CompanycoreOthersInsurance company partner for whom Volo provides Third Party Administration services including claims processing, cashless authorization, and network hospital services for health insurance policyholders.
• Magma HDI General Insurance Company LimitedcoreOthersInsurance company partner for whom Volo provides Third Party Administration services including claims processing, cashless authorization, and network hospital services for health insurance policyholders.
• Universal Sompo General Insurance Co. Ltd.coreOthersInsurance company partner for whom Volo provides Third Party Administration services including claims processing, cashless authorization, and network hospital services for health insurance policyholders.
• Star Health and Allied Insurance Company LimitedcoreOthersInsurance company partner specializing in health insurance for whom Volo provides Third Party Administration services including claims processing, cashless authorization, and network hospital services.
• Royal Sundaram General Insurance Co. LimitedcoreOthersInsurance company partner for whom Volo provides Third Party Administration services including claims processing, cashless authorization, and network hospital services for health insurance policyholders.
• Liberty General Insurance Company LimitedcoreOthersInsurance company partner for whom Volo provides Third Party Administration services including claims processing, cashless authorization, and network hospital services for health insurance policyholders.
• Zuno General Insurance Co. LtdcoreOthersInsurance company partner for whom Volo provides Third Party Administration services including claims processing, cashless authorization, and network hospital services for health insurance policyholders.
• Raheja QBE General Insurance Company LimitedcoreOthersInsurance company partner for whom Volo provides Third Party Administration services including claims processing, cashless authorization, and network hospital services for health insurance policyholders.
• Aditya Birla Health Insurance Co. LimitedcoreOthersInsurance company partner for whom Volo provides Third Party Administration services including claims processing, cashless authorization, and network hospital services for health insurance policyholders.

Scale indicators2 records

Recent moves7 records

Expansion highlights4 records

Direct peers

• Medi Assist Healthcare Services: India's largest TPA, providing cashless claims processing, hospital network management, and wellness services to leading insurers. Directly comparable in core TPA services, customer base (insurance carriers), and revenue model.
• Good Health Insurance TPA: India-based TPA providing health insurance administration and hospital network management services. Comparable in core TPA functions and insurer-customer relationships.
• Family Health Plan Insurance TPA (FHPL): Long-standing Indian TPA (part of the Indian Bank group) offering cashless claims, hospital network management, and wellness programs. Direct competitor with similar insurer-client base and operational model.
• Vidal Health Insurance TPA: Indian TPA providing third-party administration for health insurance claims, with a pan-India hospital network and multi-insurer relationships. Closely matches Volo's product and customer mix.
• Raksha TPA: Indian TPA offering cashless hospitalization and reimbursement services. Directly comparable in operating model and customer base, though smaller in scale.
• Paramount Health Services & Insurance TPA: Established Indian TPA offering cashless hospitalization, reimbursement, and health management services to insurance companies and corporates. Comparable service portfolio and B2B distribution model.
• MDIndia Health Insurance TPA: India-focused TPA providing health insurance administration, cashless services, and wellness programs. Operates with the same IRDA-licensed TPA model serving insurance carriers across India.
• Health Insurance TPA of India: Indian TPA offering cashless, reimbursement, and wellness services to insurers and corporates. Direct competitor in the IRDAI-licensed TPA segment.
• Alankit Insurance TPA: Indian TPA providing third-party health insurance administration services including cashless and reimbursement processing. Operates under the same IRDA TPA framework with insurance company clients.
• Heritage Health Insurance TPA: India-based TPA providing health insurance administration, cashless authorization, and hospital empanelment. Comparable service portfolio serving insurance company clients.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/ewatpa
• LinkedInlinkedin.com/company/east-west-assist-tpa-pvt-ltd

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles7 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Volo