SEMM

What SEMM does

SEMM (Sistema de Emergencia Médico Móvil), legally ALCARAZ S.A., is a Uruguayan private medical emergency services institution founded in 1983 and headquartered in Montevideo. The company provides 24/7 emergency medical coverage, urgency care, and preventive medicine services to individual and family members across Uruguay through a network of strategically positioned polyclinics and emergency response bases. Its core offering is a subscription-based membership model (cuotas) that grants access to emergency medical services, polyclinics open 24 hours, 365 days a year, telephone medical guidance (159), and national interior coverage through what it describes as the largest emergency medical network in the country.

The company's product portfolio extends well beyond core emergency care into a multi-module ecosystem. Add-on services include dental services (with discounts up to 60% on procedures), travel assistance, ophthalmology treatments, SECOM companion services, high-tech medical insurance, funeral and cremation coverage, personal accident insurance, and first aid training. Preventive medicine services include Carné de Salud (health card), physical aptitude certifications, driver's license medical evaluations, occupational medicine, and psychotechnical testing. The digital layer consists of a mobile app (App SEMM) launched in 2021 that enables self-registration, access to electronic clinical history, video consultations, and electronic invoicing, supported by integrations with Brevo for email marketing, Meta for advertising, and Cloudflare for web security.

SEMM operates a sales-led go-to-market motion acquiring members through direct phone sales (159 for emergencies, 2711 2121 for commercial inquiries), its website portal, and the mobile app. The company serves two primary customer segments: individual and family members (B2C) seeking private partial medical coverage, and corporate/enterprise clients (B2B) for occupational health and safety programs. Revenue is generated through recurring membership subscriptions, supplementary add-on service fees, and professional services for enterprise occupational health. The company employs 251-500 staff across multiple polyclinic locations in Montevideo and the Costa de Oro region, with a strategic partnership with COSEM extending geographic reach to the coastal zone.

Name

SEMM

Legal name

ALCARAZ S.A.

Website

https://semm.com.uy

Company type

Private

Founded year

1983

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

SEMM is a Uruguayan private medical emergency services institution that provides 24/7 emergency coverage, polyclinic care, and preventive medicine to individual/family members and corporate clients through subscription memberships and a multi-location network across Uruguay.

Ownership category

akta.pro rank

Product category

Emergency Medical Services

NAICS

Ambulatory Health Care Services (621), Health Care and Social Assistance (62), Ambulance Services (62191)

SIC

Services-Health Services (8000), Services-Specialty Outpatient Facilities, Nec (8093), Accident & Health Insurance (6321)

akta.pro primary industry

Crisis Stabilization Units & Psychiatric Emergency Services (HLAFACAH)

akta.pro secondary industries

International/Expat Critical Illness & Hospital Indemnity (FSAIAKAJ), Safety Check-Ins, Wellness Calls & Monitoring (Non-Clinical) (HSABAAAG)

Keywords

• Emergency medical services
• Preventive medicine
• Occupational health services
• Dental care services
• Medical membership plans

Headquarters

HQ city

Montevideo

HQ country

Uruguay

HQ region

Latin America

Offices7 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Medical Membership/Subscription Fees: SEMM generates revenue primarily through recurring membership fees charged to individual and family affiliates for partial medical coverage. Members pay periodic quotas (cuotas) for access to emergency services, polyclinics, consultations, and preventive medicine services.
2. Additional Health Services: Revenue from supplementary services including travel assistance, ophthalmology treatments, SECOM companion services, high-tech medical insurance, dental services, protected area coverage, funeral/cremation coverage, personal accident insurance, and first aid courses. These are offered as add-on paid services to the core membership.
3. Enterprise Occupational Health Services: B2B services including occupational health certifications, workplace health and safety programs, medical certificates, in-company health cards, psychological evaluations, and clinical analysis for corporate clients.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels6 records

Core offering

SEMM provides 24/7 emergency and urgent medical coverage to individual and family members in Uruguay through a network of strategically positioned emergency bases and 24-hour polyclinics in Montevideo and Costa de Oro. Memberships include preventive medicine services (health cards, fitness certificates, driver's license medicals), dental services, and add-on offerings such as travel assistance, high-tech medical insurance, companion care, funeral coverage, accident insurance, and first aid courses. Enterprise clients receive dedicated occupational health, safety, and medical certification programs.

Product overview

SEMM (Sistema de Emergencia Médico Móvil) is a Uruguayan private medical assistance institution providing partial coverage emergency medical services. The core offering is 24/7 medical emergency coverage with strategically located response bases and 24-hour polyclinics. The company operates a platform model with its core medical coverage services supplemented by multiple add-on modules including dental services (Odontología SEMM), travel assistance, high-tech medical insurance, companion services (SECOM), protected area coverage for businesses, funeral services, accident insurance, and first aid training courses. Preventive medicine services include health cards (Carné de Salud), physical aptitude certifications, driver's license medical evaluations, occupational medicine, and psychotechnical testing. The SEMM App serves as the primary digital access point for members to manage clinical history, video consultations, and billing. Additional offerings include the Punto SEMM educational podcast platform. The company operates through multiple polyclinics across Montevideo and Costa de Oro, with an extensive network coverage throughout Uruguay.

Differentiator

Problem solved

Functional benefit

Products and services

• SEMM App Mobile application for SEMM members that provides access to electronic clinical history, video consultations, electronic invoicing, and digital self-registration.
• Cobertura Médica (Medical Coverage) Core subscription membership providing 24/7 emergency medical coverage, urgency care, dental emergencies, phone medical guidance, and interior-of-country coverage through the largest national emergency network.
• Plan Familiar Family health plan offering comprehensive medical coverage for family members under one subscription.
• Odontología SEMM Comprehensive dental services covering operatoria, periodoncia, implantología, endodoncia, cirugía, ortodoncia, and odontopediatría, with up to 60% discounts for members.
• Asistencia en Viaje International travel assistance including COVID-19 coverage for medical emergencies while traveling abroad.
• Seguro Médico de Alta Tecnología High-tech medical insurance covering high-risk diseases and providing support in complex medical situations.
• SEMM SECOM Companion service plans covering sanatorium and home care at advantageous rates through additional discounted fees.
• Área Protegida Emergency and urgency coverage for businesses, commercial spaces, schools, sports clubs, and events with fixed base or mobile units.
• Cobertura de Servicio Fúnebre y Cremación Funeral and cremation service coverage with benefits for member families, partnered with first-tier funeral service companies.
• Seguro de Accidentes Personal accident life insurance covering unexpected situations, backed by Banco de Seguros del Estado.
• Cursos Primeros Auxilios First aid training workshops including CPR with DEA certification, delivered at Fundación Médica Mauricio Gajer-SEMM facilities.
• Estudios y Tratamientos Oftalmológicos Eye studies and ophthalmology treatments offered as additional coverage.
• Carné de Salud Health card certification for work and student purposes, performed by qualified professionals meeting Ministry of Public Health requirements.
• Carné de Aptitud Física Physical aptitude certification for sports with electrocardiogram testing to detect cardiovascular pathologies early.
• Libreta de Conducir Driver's license medical certification services covering both amateur and professional categories.
• Medicina Laboral Occupational health services including workplace surveillance programs, risk assessment, and medical-psychological evaluation for job placement.
• Psicotécnicos Psychotechnical testing services for various purposes including employment assessments.
• Servicios Empresariales Corporate health services including occupational health certifications, safety programs, medical offices, and medical-psychological evaluations for workplace insertion.

Quantifiable outcome

• Discounts of up to 60% on dental procedures including crowns, prostheses, periodontal surgery, and dental retainers for members.
• +2 more outcomes

Named customers1 record

Segments3 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

AI capability2 records

Feature3 records

Partnerships

Twelve partnerships are on record, tiered minor and core.

• Prevision S.A.minorOthersAffiliated funeral service provider in Montevideo offering cremation services to SEMM members under the funeral and cremation coverage program.
• Forestier Pose S.A.minorOthersAffiliated funeral service provider in Montevideo offering cremation services to SEMM members under the funeral and cremation coverage program.
• Rogelio Martinelli S.A.minorOthersAffiliated funeral service provider in Montevideo offering cremation services to SEMM members under the funeral and cremation coverage program.
• Carlos Sicco S.A.minorOthersAffiliated funeral service provider in Montevideo offering cremation services to SEMM members under the funeral and cremation coverage program.
• Luis Moro e Hijos S.A.minorOthersAffiliated funeral service provider in Montevideo offering cremation services to SEMM members under the funeral and cremation coverage program.
• Empresa Salhon S.A.minorOthersAffiliated funeral service provider in Montevideo and Canelones offering cremation services to SEMM members under the funeral and cremation coverage program.
• Marcos O. Bordino e Hijos S.A.minorOthersAffiliated funeral service provider in Montevideo offering cremation services to SEMM members under the funeral and cremation coverage program.
• Francisco González S.A.minorOthersAffiliated funeral service provider in Montevideo offering cremation services to SEMM members under the funeral and cremation coverage program.
• Ignacio Novas S.A.minorOthersAffiliated funeral service provider in Montevideo offering cremation services to SEMM members under the funeral and cremation coverage program.
• Road Hnos. Ltda.minorOthersAffiliated funeral service provider in Montevideo offering cremation services to SEMM members under the funeral and cremation coverage program.
• Empresa BelvedereminorOthersAffiliated funeral service provider in Montevideo offering cremation services to SEMM members under the funeral and cremation coverage program.
• COSEM (Policlínico Lagomar)coreStrategic or Co-development PartnerSEMM partners with COSEM to operate the Policlínico Lagomar in the Costa de Oro area, extending preventive medicine services (Carné de Salud, Aptitud Física) to both members and non-members. This partnership broadens SEMM's geographic reach in the coastal zone.

Scale indicators3 records

Recent moves6 records

Expansion highlights6 records

Broad incumbents

• Assist Card: Latin American travel assistance and medical insurance company offering international travel emergency coverage (COVID-19, hospitalization abroad). Directly competes with SEMM's Asistencia en Viaje add-on product line.
• International SOS: Global medical assistance, travel security, and emergency response company serving multinational employers and travelers. Overlaps with SEMM's travel assistance and high-tech medical insurance offerings as a broader incumbent player.

Direct peers

• COSEM: Montevideo-based mutualista offering subscription-based healthcare coverage including polyclinics and preventive medicine. Both direct competitor and active partner to SEMM (joint operation of Policlínico Lagomar), making it the most directly comparable Uruguayan peer.
• Universal: Montevideo-based mutualista offering comprehensive healthcare subscription plans with emergency coverage and polyclinics. Competes head-to-head with SEMM for Uruguayan individual and family memberships.
• CASMU: Centro de Asistencia del Sindicato Médico del Uruguay, one of Uruguay's largest mutualistas providing comprehensive healthcare subscriptions, emergency services, and polyclinics in Montevideo. Operates a similar subscription-driven healthcare model with broader medical coverage than SEMM.
• Médica Uruguaya: One of Uruguay's largest medical cooperatives (mutualista) offering subscription-based healthcare plans, emergency services, and outpatient polyclinics. Directly competes with SEMM for individual/family memberships in Montevideo.

Regional players

• Vittal: Major Argentine emergency medical services provider with subscription plans and 24/7 response, serving a comparable role to SEMM in Argentina. Direct functional analog but in a different national market.
• Emergencias SA: Argentina's leading emergency medical services and pre-hospital care provider, offering subscription-based emergency coverage. Highly comparable to SEMM's core emergency service business, but operating primarily across Argentina rather than Uruguay.
• COMEPA: Cooperativa Médica de Paysandú, a regional mutualista serving Uruguay's interior with subscription-based healthcare and emergency services. Comparable subscription model but focused on Paysandú rather than Montevideo.

Others

• Banco de Seguros del Estado (BSE): Uruguayan state-owned insurance company that underwrites SEMM's personal accident insurance product (Seguro de Accidentes). An ecosystem partner rather than a direct competitor, but a dominant force in Uruguay's insurance market that could expand into adjacent healthcare services.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xx.com/semm_emergencia
• YouTubeyoutube.com/channel/UCOk4N7AXKN_oO0xpV_3XMmQ
• Facebookfacebook.com/SEMM.Emergencia
• LinkedInlinkedin.com/company/semm---sistema-de-emergencia-m-dico-m-vil
• Instagraminstagram.com/semm_uy

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about SEMM