IT Forsyningen

What IT Forsyningen does

IT-Forsyningen I/S is a Danish municipal shared service company (§60-selskab) jointly owned by five municipalities — Allerød, Ballerup, Egedal, Fredensborg, and Furesø — providing IT operations, service desk, and on-site support for approximately 15,000 municipal users across administrations, schools, job centers, and institutions. Established in 2014 and headquartered at Rådhustorvet in Farum, the entity is governed by a board composed of the municipal directors of its owner municipalities, with chairmanship rotating every two years (currently held by Furesø through end of 2026). Service delivery channels include a self-service IT Service Desk portal (Halo ITSM-based), telephone support, email-based service requests, and physical on-site presence at town halls in Egedal, Fredensborg, and Furesø.

The product portfolio centers on managed IT services: IT Service Desk, telephone-based support, near-support (on-site), IT Security and Architecture (GRC, NIS2 compliance, supplier management), Driftsstatus operational monitoring, and self-service password management via MitID. Underlying technology includes a unified VPN/network infrastructure, integration with sector-specific municipal systems (Acadre, KMD OPUS, OS2Faktor, EasyIQ, SAPA), and security frameworks aligned to CIS18 and the ISO 27001 series. The organization employs approximately 75 full-time staff organized into Service & Support, Drift & Teknologi (Operations & Technology), and IT Security & Architecture teams, each led by named team leaders.

Revenue is generated through inter-municipal service fees and contributions from the five owner municipalities under a cost-recovery model inherent to §60-selskab structures; pricing is not publicly disclosed. There is no external commercial customer base, no private equity or venture capital involvement, and no disclosed funding rounds. The company operates exclusively within the Capital Region of Denmark under Danish municipal law and is fully publicly owned by its municipal stakeholders.

Name

IT Forsyningen

Legal name

IT-Forsyningen I/S

Website

https://it-forsyningen.dk

Company type

Private

Founded year

2014

Operating status

Operating

Headcount range

11–50 employees

Short description

IT-Forsyningen I/S is a Danish §60 municipal shared service company jointly owned by five municipalities (Allerød, Ballerup, Egedal, Fredensborg, Furesø), delivering managed IT operations, service desk, on-site support, and security/architecture services to approximately 15,000 municipal users in the Capital Region of Denmark.

Ownership category

akta.pro rank

Product category

Managed Municipal IT Services

NAICS

Computer Facilities Management Services (541513), Computer Systems Design Services (541512)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Facilities Support Management Services (8744)

akta.pro primary industry

Service Desk & Help Desk Services (BPAEAJAA)

akta.pro secondary industries

Service Desk & ITSM Outsourcing (BPAEAMAF), ITIL/ITSM Process Consulting & Implementation (BPAEAJAB), ITSM Reporting, SLA/XLA & Service Performance Management (BPAEAJAL)

Keywords

• Municipal IT services
• Managed IT operations
• IT service desk
• IT security compliance
• Public sector IT

Headquarters

HQ city

Farum

HQ country

Denmark

HQ region

Europe

Offices5 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Infrastructure, Operations, Marketing or Sales

Revenue model

1. Municipal IT Services: IT Forsyningen is a §60 cooperative company (municipal shared service) funded through municipal contributions from its owner municipalities. Revenue is derived from service fees paid by the five municipalities for IT operations, support, and infrastructure services.

Go-to-market motion1 record

Distribution channels4 records

Marketing channels3 records

Core offering

IT-Forsyningen I/S is an inter-municipal IT service company that delivers managed IT operations, support, and security services to five Danish municipalities (Allerød, Ballerup, Egedal, Fredensborg, and Furesø). Core offerings include an ITIL-based IT Service Desk (phone, email, and web portal), on-site near-support at town halls, IT security and architecture (GRC, NIS2, supplier management), real-time Driftsstatus operational monitoring, and MitID-based self-service password management for roughly 15,000 municipal users.

Product overview

IT-Forsyningen is an inter-municipal IT service provider (fælleskommunal IT-drifts- og serviceleverandør) that manages IT operations and support for five Danish municipalities: Allerød, Ballerup, Egedal, Fredensborg, and Furesø. The organization operates as a unified service platform delivering IT Service Desk (phone and web-based ticket management), on-site near-support at municipal town halls, IT security and architecture services (including GRC, NIS2 compliance, and supplier management), and operational status monitoring. The core offering is managed IT services covering approximately 15,000 users across municipal offices, job centers, schools, and institutions.

Differentiator

Problem solved

Functional benefit

Products and services

• IT Service Desk Centralized IT support portal (HaloITSM) for employees of member municipalities to create and track support tickets via web or email. Restricted to municipal network/VPN access.
• Phone-based IT Support Telephone-based IT support service (25 52 80 08) available during business hours for immediate assistance with IT issues for municipal employees.
• On-Site IT Support (Nærsupport) Physical on-site IT support available at town halls in Egedal, Fredensborg, and Furesø municipalities during specified hours (typically Monday-Thursday 09:00-11:00 and Furesø Wednesday 10:00-12:00).
• IT Security and Architecture Services Centralized IT security services covering governance, risk, compliance (GRC), policy development, NIS2 implementation, supplier management, and security architecture for member municipalities.
• Driftsstatus (Operational Status Monitoring) Real-time operational status monitoring service providing system availability and incident updates across all member municipalities, accessible via the company website.

Quantifiable outcome

• Serves approximately 15,000 users across municipal administrations, schools, and institutions covering ~200,000 citizens
• +1 more outcomes

Named customers5 records

Segments1 record

Ideal customer profiles1 record

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature2 records

Partnerships

One partnership is on record.

• GapSolutions A/ScoreOthersGapSolutions A/S serves as IT Forsyningen's external Data Protection Officer (DPO). The DPO oversees compliance with GDPR and data protection regulations, handles data subject requests, and advises on personal data processing activities. Located at Uraniavej 6, 1., 8700 Horsens, Denmark.

Scale indicators6 records

Recent moves8 records

Expansion highlights4 records

Broad incumbents

• Netcompany: Danish-headquartered IT services and digital platform provider with deep public-sector heritage (post-KMD acquisition); directly competing for large Danish municipal managed services and digital transformation contracts.
• Bechtle AG: Large European IT systems integrator and managed service provider with significant public-sector exposure; comparable as a multi-country managed IT and service-desk player of similar architecture/discipline.
• DXC Technology: Large-scale global IT outsourcing and managed services provider; broad incumbent competing for the same managed IT operations and service-desk mandates that IT-Forsyningen fulfils for municipalities.
• KMD / Netcompany: KMD, owned by Netcompany, is Denmark's largest municipal IT platform and outsourcing provider; it directly competes with IT-Forsyningen for outsourced operations and sector-specific municipal systems (e.g., KMD OPUS) across Danish kommuner.
• Sopra Steria: European IT services and consulting group with substantial Nordic and public-sector presence; comparable on managed IT services, ITSM, and government-sector digital transformation mandates.
• Capgemini: Global IT services and managed services firm with established public-sector and managed service desk offerings; broad-incumbent comparable due to overlap on service desk, ITSM, and infrastructure outsourcing for government clients.
• CGI Group: Global IT consulting and systems integration firm with strong public-sector footprint in Northern Europe; comparable as a managed IT services and ITSM provider for government entities.
• Tietoevry: Major Nordic IT services and software provider serving public sector across the Nordics; competes for outsourced municipal IT services and ERP/platform management that IT-Forsyningen delivers at a regional cooperative scale.

Emerging players

• Systematic A/S: Danish-headquartered vendor of sector-specific government/healthcare software with adjacent infrastructure offerings; relevant comparable for the application-side and integration work IT-Forsyningen performs alongside sector systems.

Direct peers

• Atea Denmark: Leading Nordic IT infrastructure and managed-services partner with strong Danish public-sector presence; directly comparable as a managed IT operations and service-desk provider targeting similar municipal/government customers.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights5 records

Customer concentration

• LinkedInlinkedin.com/company/it-forsyningen-i-s
• Xx.com/itforsyningen

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles9 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about IT Forsyningen