itSMF USA

What itSMF USA does

itSMF USA is a U.S.-based non-profit professional membership association serving practitioners and organizations working in IT Service Management (ITSM). According to firmographic data, the organization positions itself as the premier U.S. membership body for the ITSM profession, with a stated website at itsmfusa.org and a headquarters in New York, United States. The company employs 11-50 staff, consistent with a small-to-mid-sized professional association operating on a national scope.

The underlying platform appears to be a standard membership-association model — community, education, and convening services for ITSM professionals — though the supplied input does not surface a detailed product catalog, event portfolio, or certification program list. No proprietary technology stack, software products, integrations, or AI/ML capabilities are documented in the source data, and APIs, SDKs, and certifications are explicitly absent. This indicates itSMF USA operates primarily as a membership and community-orchestration organization rather than a technology product company.

From a revenue-model perspective, the source data contains no disclosed pricing, dues schedule, or member-segment breakdown; no pricing information was available in the inputs. As a 501(c)-style non-profit, revenue mechanics are expected to be driven by individual/ institutional membership dues, events/conferences, training, and possibly sponsorships — but none of these are quantified in the provided material. The aggregated dataset also contains a large block of unrelated content about a separate entity (RAJABANDOT, an Indonesian-language Toto Macau data-results website), which appears to be data contamination rather than evidence about itSMF USA and has been disregarded for this analysis.

Name

itSMF USA

Legal name

RAJABANDOT

Website

https://itsmfusa.org

Company type

Private

Founded year

2015

Operating status

Operating

Headcount range

10,001+ employees

Short description

itSMF USA is a U.S.-based non-profit membership association serving IT Service Management (ITSM) professionals, headquartered in New York with 11-50 employees and positioning itself as the premier national body for the ITSM community.

Ownership category

akta.pro rank

Product category

Professional Association / Membership Organization

NAICS

Professional Organizations (81392), Business Associations (813910)

SIC

Services-Membership Organizations (8600)

akta.pro industry

PRIMARYBPAEAJAB

ITIL/ITSM Process Consulting & Implementation

Business & Public Services/IT & Digital Services (Managed Services, Systems Integration)/IT Service Management (ITSM) & Service Desk

SECONDARYBPAEAJAO

Employee Experience (EX) & Digital Experience Monitoring Support

Business & Public Services/IT & Digital Services (Managed Services, Systems Integration)/IT Service Management (ITSM) & Service Desk

SECONDARYBPAEAJAM

ITSM Governance, Compliance & Audit Readiness

Business & Public Services/IT & Digital Services (Managed Services, Systems Integration)/IT Service Management (ITSM) & Service Desk

Keywords

• IT service management
• ITSM membership association
• IT professional community
• IT governance education
• Service management certification

Headquarters

HQ city

Cypress

HQ country

United States

HQ region

North America

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Others

Core offering

itSMF USA is a non-profit membership association that serves the IT Service Management (ITSM) professional community. It provides membership, local chapter engagement, educational programs, professional networking, and resources for ITSM practitioners across the United States.

Differentiator

Problem solved

Functional benefit

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Expansion highlights1 record

Direct peers

• itSMF International: The international federation of which itSMF USA is a national chapter. Operates the same ITIL/ITSM community model globally and shares governance, branding, and event frameworks with the US chapter — the most structurally comparable organization.
• HDI (Help Desk Institute): HDI is the closest direct peer: a US-based professional membership association for service desk and IT support professionals. It operates the same model — events, training, certification, local chapters — and competes for the same individual members, corporate sponsors, and ITSM thought-leadership dollars.

Emerging players

• Pink Elephant: ITSM-focused events, training, and consulting business with a long heritage in the ITIL practitioner community. Comparable as a smaller commercial operator that competes for the same sponsor, attendee, and certification-attached dollars.
• SREcon (USENIX): Practitioner conference and community for Site Reliability Engineering professionals. Comparable as a community-led forum addressing the same IT operations audience that ITSM associations serve, and a substitute for ITSM event spend.
• DevOps Institute: Community and certification body focused on DevOps, SRE, and IT operations skills — an adjacent and partially overlapping audience with traditional ITSM practitioners. Comparable as a newer membership and certification community challenging legacy ITSM associations.

Broad incumbents

• ISACA: Global professional association for IT governance, risk, and cybersecurity professionals. Same member-supported non-profit model with certifications, chapters, and conferences, targeting an adjacent IT operations audience.
• CompTIA: US-based non-profit trade association for the IT industry, offering vendor-neutral certifications and member programming. Comparable as a US non-profit IT membership association with a certification and training revenue engine.
• APMG International: Global accreditation body that certifies ITIL practitioners and training organizations. Comparable because it monetizes the same ITIL practitioner ecosystem through certification, training provider oversight, and exam revenue.
• PMI (Project Management Institute): Large US-headquartered professional association for project managers. Operates the same dues, certification, chapter, and conference model but in the project management domain — useful as a benchmark for scale, revenue mix, and operating leverage.
• PeopleCert (AXELOS / ITIL owner): Current owner of the ITIL intellectual property and the primary commercial beneficiary of ITIL certification and training revenue. Comparable because it monetizes the same ITSM framework ecosystem that itSMF USA's community supports.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat3 records

Key risks4 records

Key highlights4 records

Customer concentration

• LinkedInlinkedin.com/company/itsmf-usa

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about itSMF USA