Facilities Management and Maintenance Company

What Facilities Management and Maintenance Company does

FMM is a Qatar-based Integrated Facilities Management (IFM) provider founded in 2013 as a joint venture between Qatar Airways (Qatari state-owned airline) and Ferrovial (Spanish multinational infrastructure operator), operating as Facilities Management & Maintenance Company L.L.C. from its headquarters in Lusail City. The company delivers comprehensive Hard Services (electrical, mechanical/HVAC, plumbing, civil and architectural works, safety and security systems) and Soft Services (general, specialized, and housekeeping cleaning) across mission-critical Qatar infrastructure, maintaining over 1,000 assets daily and cleaning more than 1 million sqm per day, with flagship deployments at Hamad International Airport (1.2 million sqm), Hamad Medical Corporation hospitals, Qatar Foundation Education City (87 buildings, 600,000 sqm), Qatar Rail and Doha Metro (37 stations), Msheireb Downtown Doha, and the National Museum of Qatar and Museum of Islamic Art.

FMM's technology stack combines enterprise asset management (Oracle eAM), a proprietary VR-based training platform with AI-powered LMS analytics, the SIMPPLE digital workforce and inspection platform, AppSheet mobile workforce applications, SAP SuccessFactors HRIS, and an emerging robotics/sensor portfolio (Multibot air-duct inspection robots, Aiper IoT pool-cleaning robots, Aiper Scuba, Nautilus-E battery cleaning machines, drone-based high-access cleaning, and an electric vehicle fleet). The company is certified to ISO 9001, ISO 14001, ISO 45001, and (as of July 2025) GSAS Service Provider standard, supporting sustainability, green-building certification, and commissioning/handover engagements.

FMM's business model is built on multi-year, quote-based enterprise managed-services contracts secured through direct field sales and competitive tender processes, targeting large infrastructure owners and government entities in Qatar. Revenue streams include Integrated Facility Management (IFM) contracts, dedicated Operations & Maintenance (O&M) for MEP/HVAC/civil/fire systems, sustainability and commissioning services, and increasingly technology-enabled premium offerings (VR training, robotics, drone cleaning). The company employs approximately 4,580 multicultural staff and reports an 86% client retention rate, with concentration among a small set of strategic accounts anchored by the Hamad International Airport master services agreement.

Name

Facilities Management and Maintenance Company

Legal name

Facilities Management & Maintenance Company L.L.C.

Website

https://fmm.com.qa

Company type

Private

Founded year

2013

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

FMM is a Qatar-based integrated facilities management joint venture between Qatar Airways and Ferrovial, delivering hard and soft FM services to mission-critical infrastructure including Hamad International Airport, Doha Metro, HMC hospitals, Qatar Foundation, and major museums across 1,000+ daily assets.

Ownership category

akta.pro rank

Product category

Integrated Facilities Management

NAICS

Facilities Support Services (56121), Facilities Support Services (561210)

SIC

Services-Facilities Support Management Services (8744)

akta.pro primary industry

Hard Services (MEP/HVAC, Electrical, Plumbing) (BPABAAAA)

akta.pro secondary industries

Soft FM (Cleaning/Janitorial/Sanitation) (IMAIAAAB), Asset & Space Management Services (CMMS/Asset Tagging/Space Planning/Moves-Adds-Changes) (IMAIAAAL), Security, Safety & Fire/Life Safety Management (BPABAAAE)

Keywords

• Integrated facilities management
• Hard maintenance services
• Soft cleaning services
• Asset management solutions
• Sustainability building services

Headquarters

HQ city

Lusail

HQ country

Qatar

HQ region

Middle East

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Supply Chain

Revenue model

1. Integrated Facilities Management (IFM) Contracts: Long-term managed services contracts providing comprehensive hard and soft FM services to major infrastructure assets, including preventive and corrective maintenance, cleaning, security, and specialized services.
2. Operations and Maintenance (O&M) Services: Dedicated O&M services for specific facilities including MEP systems, HVAC, plumbing, fire systems, and civil works with 24/7 emergency response capabilities.
3. Sustainability Services: Energy auditing, green building certification support (GSAS, LEED), GHG accounting, and carbon management services for clients seeking sustainability outcomes.
4. Commissioning and Handover Services: Technical commissioning and document handover management for new construction projects, operational training on specialized assets.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels5 records

Core offering

FMM provides Integrated Facilities Management (IFM) services in Qatar, delivering Hard Services (electrical, mechanical/HVAC, plumbing, civil/architectural, safety and security systems) and Soft Services (general cleaning, specialized cleaning, housekeeping), supported by Asset Management using Oracle eAM, Commissioning and Handover, and Sustainability Services (energy auditing, GSAS/LEED support, GHG accounting). Offerings are executed primarily through long-term multi-year managed services contracts for mission-critical infrastructure such as airports, hospitals, metro systems, cultural institutions, free zones, and smart city developments.

Product overview

FMM is an Integrated Facilities Management (IFM) company providing comprehensive Hard and Soft Services to over 1,000 assets daily in Qatar. The core service portfolio includes Hard Services (electrical, mechanical/HVAC, plumbing, civil works, safety systems), Soft Services (cleaning, housekeeping), Asset Management (powered by Oracle eAM), Commissioning and Handover, and Sustainability Services. The company also offers a suite of sustainable technology solutions including Nautilus-E Cleaning Machine, Electric Car Fleet, Robotics Cleaning, Multibot Air Duct Technology, Aiper Scuba Pool Maintenance, SIMPPLE Smart Solutions, Drone High Access Cleaning, and Virtual Reality Training for Soft Services. The portfolio is delivered primarily to major infrastructure projects including Hamad International Airport, Qatar Foundation, Qatar Rail, healthcare facilities, and government buildings.

Differentiator

Problem solved

Functional benefit

Products and services

• Hard Services Comprehensive maintenance services covering electrical systems, mechanical and HVAC, plumbing, civil and architectural works, and safety and security systems, ensuring 100% availability and working condition of critical assets for large facility operators.
• Soft Services Award-winning cleaning services including general cleaning, specialized cleaning, and housekeeping services delivered primarily to airports, hospitals, museums, smart cities, and free zones. Recognized as Cleaning Company of the Year 2024.
• Asset Management Proactive asset management powered by Oracle eAM, providing a comprehensive view of asset conditions, locations, and maintenance schedules to enable effective planned maintenance and reduce backlog liabilities.
• Commissioning and Handover Technical commissioning and document handover management for new construction projects, including operational training on specialized assets, served across airports, healthcare, smart cities, public transportation, education, museums, and sports stadiums.
• Sustainability Services
• Nautilus-E Cleaning Machine Battery-operated cleaning machine that enhances operations, reduces energy consumption by 10%, lowers noise levels by 25%, and eliminates harmful diesel fumes for healthier indoor and operational environments.
• Electric Car Fleet First-of-its-kind in Qatar electric car fleet for FM operations, locally assembled, reducing CO2 emissions by 7 tons per year per vehicle and supporting clients' sustainability goals.
• Robotics Cleaning Fleet of cleaning robots deployed at HIA and HMC that improves cleaning efficiency by 30%, reduces required cleaning staff by 8%, and cuts water consumption by up to 70 liters per day per robot.
• Enhanced Floor Cleaning (PU Pads and Diamond Pads) Advanced floor cleaning technology using PU and Diamond Pads via a partnership with Arcora International, delivering 10% higher cleaning efficiency and 15% longer epoxy and terrazzo flooring life.
• Multibot Air Duct Technology Inspecting robot for complex air duct systems at Hamad International Airport, featuring 360-degree live duct inspection and supporting data-driven maintenance decisions for HVAC hygiene and integrity.
• Aiper Scuba Pool Maintenance Cordless AI-powered pool-cleaning robot with IoT sensors for real-time water quality tracking, cloud-based performance analytics, and reductions of 3-4 hours per day in manual cleaning effort.
• SIMPPLE Smart Solutions Advanced facility management software that digitalizes cleaning, inspections, training, and service monitoring with real-time updates, analytics, and task automation on a central dashboard.
• Drone High Access Cleaning Drone-based cleaning solution for window and high-access maintenance at Hamad Medical Corporation that is 10x faster, reduces falls and accidents by 90%, cuts MSD cases by 85%, and reduces water and emissions consumption.
• Virtual Reality Training for Soft Services Immersive VR and digital training platform for cleaning staff at Hamad International Airport using twin digital scenarios that mirror the actual workplace, integrated with LMS and AI analytics to boost learning outcomes by 76% and knowledge retention by 80%.

Quantifiable outcome

• 86% client retention rate demonstrates high satisfaction and service quality
• +5 more outcomes

Named customers13 records

Segments7 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

Feature6 records

Partnerships

19 partnerships are on record, tiered core, strategic, flagship and minor.

• SiemenscoreTechnology or Integration · 3 August 2025Strategic MOU signed in August 2025 for sustainable innovation partnership. Focuses on sustainability, energy efficiency, and innovation in FM operations. First collaboration between FMM and Siemens.
• Crisalion MobilitystrategicTechnology or Integration · 10 October 2024Partnership agreement signed October 2024 for smart mobility solutions. Crisalion specializes in advanced, efficient, safe, and sustainable electric mobility solutions. Partnership aims to revolutionize facility and mobility systems management.
• Qatar CharitycoreStrategic or Co-development Partner · 1 January 2021Charity Partner Program member since 2021. Four years of collaboration supporting humanitarian aid and sustainable development. Supports Mobile Iftar initiative, beach cleaning, and various CSR programs.
• Qatar Cancer SocietycoreStrategic or Co-development Partner · 1 January 2019Partnership since 2019 supporting cancer awareness campaigns and Close the Care Gap initiative. FMM provides cancer awareness programs, complimentary screenings for employees, and sponsors various QCS activities.
• Al ShafallahcoreStrategic or Co-development Partner · 1 January 2019Collaboration since 2019 to raise awareness about rights and culture of individuals with special needs. Provides personalized vocational training to Al Shafallah affiliates aged 16-21 years. Work experience program with 6 participants.
• Qatar AirwaysflagshipStrategic or Co-development Partner · 1 January 2013Joint venture partner in FMM's creation. Qatar Airways partnership established in 2013 provides foundational backing and access to Hamad International Airport contract - FMM's flagship project and first FM partner at the airport.
• FerrovialflagshipStrategic or Co-development Partner · 1 January 2013Joint venture partner providing international facilities management expertise and operational capabilities. Partnership established in 2013 as part of Qatar Airways JV to create FMM.
• RKH QitaratcoreChannel Partner/ Reseller/ DistributorJoint venture of Keolis and RATP responsible for 20-year operation and maintenance of Doha Metro and Lusail Light Rail Transit. FMM received Letter of Award for preventive maintenance and cleaning of outside areas of 37 Doha Metro stations.
• OraclecoreTechnology or IntegrationOracle Enterprise Asset Management (eAM) used for asset maintenance, tracking, and scheduling complex repairs. Provides comprehensive asset and component history and supports preventive maintenance programs.
• MEFMAstrategicOthersMiddle East Facilities Management Association member. Active participation in MEFMA events, networking, and awards. Sponsors MEFMA events and received multiple MEFMA recognitions.
• Qatar Green Building CouncilminorStrategic or Co-development PartnerPartnership to support overall health and sustainability of environment, people, and economic security in Qatar for generations to come.
• Elite Paper RecyclingminorStrategic or Co-development PartnerCollaboration with Elite Paper Recycling for paper recycling initiatives supporting sustainability goals.
• Eco DomeminorStrategic or Co-development PartnerSponsored Eco Dome initiative which aims to educate students and public on negative effects of deforestation.
• Qatar UniversitycoreStrategic or Co-development PartnerAnnual internship program established 2019 offering paid internships to QU students for three months. Framework agreement for student integration. Recognized as Employer of Choice by QU in 2022.
• Texas A&M University at QatarcoreStrategic or Co-development PartnerInternship program receiving TAMUQ engineering students for project placements. Part of university collaboration to facilitate workplace integration of engineering students.
• Dreama Orphan Care CenterminorStrategic or Co-development PartnerSilver sponsorship for Arab Orphan Day event. Supports orphan children in Qatar through various activities including traditional performances, educational workshops, and interactive games.
• Arcora International GMBHstrategicTechnology or IntegrationPartnership for enhanced floor cleaning technology using PU and Diamond Pads. Arcora won Amsterdam Innovation Award 2022. Partnership improved cleaning efficiency and extended flooring lifespan.
• World Record Holder Jason CaldwellminorImplementation/ SI/ Consulting PartnerDeliverer of FMM Graduate Program on Leadership Training designed to equip management team with essential leadership skills and knowledge.
• German Training CompanyminorImplementation/ SI/ Consulting PartnerPartnership for comprehensive training on floor applications. Participants gained in-depth understanding of chemical components and interactions with various surfaces.

Scale indicators28 records

Broad incumbents

• ISS A/S: Global integrated facility services leader with deep Middle East presence delivering hard FM, soft FM, and workplace solutions to enterprise and government clients — a direct head-to-head competitor in large-asset IFM tenders.
• Sodexo: Multinational facilities management and food services major with a meaningful Middle East footprint; competes for the same large-scale enterprise and government IFM contracts across aviation, healthcare, and education sectors.
• ENGIE Solutions (formerly Cofely): Global energy and facility management services arm of ENGIE, with significant Middle East operations delivering technical FM, energy services, and integrated building management — competes for the same large infrastructure FM contracts.
• Serco Middle East: International public services and facility management operator with strong transport, aviation, and government services presence in the GCC — directly competes for rail, metro, and airport FM mandates.
• CBRE Global Workplace Solutions: Global real estate services leader with a major integrated facility management practice serving enterprise occupiers in the Middle East — comparable for large corporate and institutional IFM bids.

Direct peers

• Imdaad: UAE-based integrated facilities management company providing hard, soft, and specialist FM services to airports, municipalities, and commercial real estate — the closest GCC-headquartered peer to FMM by service mix and customer profile.
• Farnek Services: UAE-based IFM and cleaning specialist serving airports, real estate, and hospitality with technology-enabled service delivery — a directly comparable Gulf-based peer competing for premium cleaning and IFM mandates.
• Khidmah: UAE integrated facilities management company (ADNOC joint venture) delivering hard, soft, and specialist services across real estate, oil & gas, and government — comparable in JV-backed structure, scale, and service portfolio.
• EFS Facilities Services: UAE-headquartered IFM provider offering hard, soft, and integrated services to airports, malls, hotels, and infrastructure assets — a directly comparable regional peer with similar customer base and service breadth.

Regional players

• Al Rajhi Building Maintenance: Saudi Arabia-based integrated facilities management company serving commercial, healthcare, and government clients — a strong regional competitor in the broader GCC IFM market though primarily Saudi-focused.

Market position

Strengths5 records

Weaknesses5 records

Key risks6 records

Key highlights6 records

Customer concentration

• Instagraminstagram.com/fmm_qatar

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles9 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Facilities Management and Maintenance Company