United Business Group

What United Business Group does

United Business Group, operating commercially as FUTERA (legal entity Futera Ltd.), is a UK-based employee-owned managed technology services provider offering an integrated six-pillar portfolio: IT services (managed IT support, managed cloud, network infrastructure, desktop/DaaS, cloud migration, backup, disaster recovery, Microsoft 365 management, Copilot and AI adoption, unified communications); print services (managed print, photocopiers and MFDs, print management, print room, walk-in takeover); security services (cyber security, printer security, endpoint security, SASE, SOC); technology services (field servicing, PDI and installation, workshop services, tech logistics and storage, relocation); digital and document solutions (document management, content management and workflow, scanners, bureau scanning, secure storage); and professional services including Cyber Essentials, ISO 27001, ISO 14001 accreditation support and technology sourcing, plus sustainability services such as device refurbishment and recycling. All service delivery is performed by in-house employees rather than subcontractors, with engineers holding top-level UK security clearances for high-security environments and a nationwide field logistics network capable of reaching remote sites including the Scottish Highlands and offshore facilities.

Name

United Business Group

Legal name

Futera Ltd.

Website

https://unitedbusinessgroup.co.uk

Company type

Private

Founded year

1986

Operating status

Operating

Headcount range

51–100 employees

Short description

United Business Group, operating as FUTERA, is a UK-based employee-owned managed technology services provider delivering IT, print, security, document, and sustainability services to NHS, Ministry of Defence, and enterprise customers across healthcare, defence, and other sectors.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Facilities Management Services (541513), Computer Systems Design and Related Services (54151), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518210)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Facilities Support Management Services (8744)

akta.pro primary industry

ITSM Managed Services (Run/Operate/Optimize) (BPAEAJAN)

akta.pro secondary industries

IT Service Desk & End-User Support (L1/L2) (BPAAACAA), Office Technology & Consumables Distribution (Printer Supplies, Toner, Paper) (CRAOALAG)

Keywords

• Managed IT services
• Managed print services
• Cybersecurity services
• Technology deployment services
• Digital document solutions

Headquarters

HQ city

Chessington

HQ country

United Kingdom

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Supply Chain, Marketing or Sales, Infrastructure

Revenue model

1. Managed IT Services: Recurring managed IT support and cloud services revenue, including network infrastructure, desktop computing, cloud migration, backup, disaster recovery, Microsoft 365 management, Copilot and AI adoption, and unified communications. Revenue is generated through ongoing managed service contracts.
2. Managed Print Services: Managed print services including device supply, maintenance, consumables, and print management solutions. Revenue derived from print device contracts, walk-in takeover of existing print estates, and ongoing per-device or per-page billing.
3. Security Services: Cybersecurity, endpoint security, printer security, Secure Access Service Edge (SASE), and Security Operations Centre (SOC) services. Delivered as standalone or bundled managed security services.
4. Technology Services: Field servicing, break-fix, pre-delivery inspection and installation (PDI), workshop services, tech logistics and storage, and tech relocation services. One-time project and recurring maintenance revenue.
5. Professional Services: Cyber Essentials, ISO 27001, and ISO 14001 accreditation support, plus technology sourcing. Project-based and advisory revenue.
6. Digital & Document Solutions: Document management, content management and workflow, document scanners, bureau scanning services, and secure document storage. Mix of project-based and recurring revenue.
7. Device Sales and Hardware Sourcing: Sale and supply of hardware including photocopiers, MFDs, document scanners, and other technology devices, sourced independently from any single manufacturer or vendor.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels6 records

Core offering

FUTERA delivers managed technology services to UK organisations spanning six integrated service pillars: IT Services (managed IT support, cloud, network, Microsoft 365, Copilot/AI adoption), Print Services (managed print, devices, print management), Security Services (cyber security, endpoint, SASE, SOC), Technology Services (field servicing, PDI/installation, logistics, relocation), Digital & Document Solutions (document management, scanning, secure storage), and Professional Services (ISO and Cyber Essentials accreditation support, technology sourcing). All services are delivered by in-house employees under multi-year managed service contracts.

Product overview

FUTERA delivers a comprehensive portfolio of technology services as a single-source provider. The offering encompasses six integrated service pillars: (1) IT Services including Managed IT Support, Managed Cloud Services, Network Infrastructure, Desktop Computing/DaaS, Cloud Migration, Backup Solutions, Disaster Recovery, Microsoft 365 Management, Copilot and AI Adoption, and Unified Communications; (2) Print Services including Managed Print Services, Photocopiers and MFDs, Print Management, Print Room Solutions, and Walk In Takeover; (3) Security Services covering Cyber Security, Printer Security, Endpoint Security, SASE, and SOC; (4) Technology Services including Field Servicing, PDI & Installation, Workshop Services, Logistics & Storage, and Relocation; (5) Digital & Document Solutions covering Document Management, Content Management, Document Scanners, Bureau Scanning, and Secure Storage; and (6) Professional Services including accreditation support for Cyber Essentials, ISO 27001, ISO 14001, and Technology Sourcing. Additional offerings include Sustainability services. As an independent, employee-owned business operating for nearly four decades, FUTERA serves organisations across healthcare, defence, education, charity, legal, finance, manufacturing, and retail sectors.

Differentiator

Problem solved

Functional benefit

Products and services

• Managed IT Support Comprehensive outsourced IT support covering day-to-day operations, cloud strategy, infrastructure design, and user experience management, providing secure, reliable, and scalable IT environments for UK organisations.
• Managed Cloud Services and Cloud Migration Cloud infrastructure management, deployment, and migration services enabling organisations to move workloads, applications, and data to cloud environments with minimal disruption.
• Network Infrastructure and Unified Communications Design, deployment, and management of network infrastructure and cloud telephony/UC solutions to ensure connectivity, performance, security, and integrated voice, messaging, and collaboration across the organisation.
• Desktop Computing and Desktop-as-a-Service (DaaS) Cloud-based desktop and application delivery solutions providing flexible, secure access to desktop environments for end users across the organisation.
• Backup Solutions and Disaster Recovery Data backup and business continuity/disaster recovery planning services to protect critical information and maintain operational resilience during disruption.
• Microsoft 365 Management and Copilot/AI Adoption Administration, licensing, security configuration, and productivity management for Microsoft 365 environments plus advisory and implementation services to help organisations adopt Microsoft Copilot and AI capabilities.
• Managed Print Services End-to-end managed print services covering device supply, maintenance, consumables, and output management across the print estate, including walk-in takeover of existing print environments.
• Photocopiers and Multifunction Devices (MFDs) Supply, installation, and ongoing service of photocopiers and MFDs for office printing, scanning, and document processing.
• Print Management and Print Room Solutions Print management software and centralised print room services to control costs, track usage, optimise fleets, and handle high-volume production printing and reprographics.
• Cyber Security Services Cybersecurity services including threat protection, vulnerability assessment, security strategy, and printer/endpoint security for organisational IT environments.
• Secure Access Service Edge (SASE) Converged network and security solution combining SD-WAN with cloud-delivered security functions for distributed organisations.
• Security Operations Centre (SOC) 24/7 security monitoring, threat detection, incident response, and security analytics delivered from a dedicated security operations centre.
• Field Servicing (Break-Fix) On-site engineering support for hardware troubleshooting, repairs, and resolution of technology failures at customer locations across the UK, including remote and extreme environments.
• Pre-Delivery Inspection (PDI) and Installation Pre-delivery inspection, professional configuration, and on-site installation of technology hardware ensuring devices are deployed correctly and securely.
• Workshop Services and Tech Logistics & Storage Centralised workshop configuration, customisation, testing, and preparation of technology devices, plus secure logistics, warehousing, and inventory management.
• Tech Relocation Services Moving and relocation services for technology infrastructure, equipment, and workspaces across organisational locations.
• Document Management and Content Workflow Solutions Electronic document management, content management, and workflow automation solutions for storing, organising, retrieving, and processing digital documents.
• Bureau Scanning Services and Document Scanners Outsourced high-volume document scanning services and supply of scanning hardware for converting paper documents into electronic formats.
• Secure Document Storage Secure storage solutions for physical and digital documents with compliance and access control measures.
• Sustainability and Device Lifecycle Services Sourcing of energy-efficient technology, device recycling and secure disposal, and device refurbishment/circular-economy services to extend device life and reduce electronic waste.
• Accreditation and Certification Support (Cyber Essentials, ISO 27001, ISO 14001) Advisory and support services to help organisations achieve and maintain Cyber Essentials, Cyber Essentials Plus, ISO 27001, and ISO 14001 certifications.
• Technology Sourcing and Device Supply Vendor-independent procurement and supply of photocopiers, MFDs, document scanners, and other technology devices sourced independently from any single manufacturer.

Quantifiable outcome

• 650+ remote workers managed with managed print service
• +2 more outcomes

Named customers10 records

Segments10 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability1 record

Feature4 records

Partnerships

Four partnerships are on record, tiered core.

• NHScoreStrategic or Co-development PartnerFUTERA has supported the NHS for many years, delivering secure, reliable managed technology services. Critical NHS systems are supported to ensure care teams can focus on patients. The NHS is listed as a key customer and sector expertise area.
• Ministry of Defence (MOD)coreStrategic or Co-development PartnerFUTERA supports the Ministry of Defence and defence contractors with secure, compliant technology services. All engineers hold top-level security clearance and follow strict protocols in secure facilities. The MOD is listed as a key customer and a reference for high-security operations capability.
• Nuffield HealthcoreStrategic or Co-development PartnerNuffield Health has worked with FUTERA for 4 years to transform its printer estate, consolidating from 8-9 suppliers to FUTERA across 134 UK locations with new hardware and secure printing solution deployment.
• MedtroniccoreStrategic or Co-development PartnerFUTERA supplies and manages a managed print service for 650+ remote workers at Medtronic, providing ongoing support and consumables. Medtronic reports significant cost savings and reduced IT overhead.

Scale indicators5 records

Recent moves5 records

Expansion highlights5 records

Broad incumbents

• Softcat: Large UK IT infrastructure reseller and managed services firm; offers overlapping IT, cloud and security capabilities but at far greater scale and breadth than FUTERA.
• Ricoh UK: Global print and digital workplace incumbent offering managed print, document and IT services that overlap FUTERA's core print and document pillars.
• Bytes Technology Group: UK IT solutions and managed services provider with strong Microsoft and security practices, overlapping FUTERA's managed IT, M365 and security services at larger scale.
• Xerox UK: Established managed print and document services incumbent competing in FUTERA's managed print and workflow automation space across the UK.
• Computacenter: Major UK/European IT services and managed workplace provider whose portfolio overlaps FUTERA's IT and deployment services but operates at enterprise-wide global scale.

Direct peers

• Littlefish: UK managed IT and cybersecurity services provider serving mid-market and enterprise clients, overlapping with FUTERA's managed IT support, cloud and security pillars.
• Apogee Corporation: UK-based multi-brand managed print, IT and document services provider (an HP company). Directly overlaps with FUTERA's managed print plus IT services model across UK enterprise and public-sector clients.
• Agilico: UK provider of managed print, document management and IT/communications services. Closely mirrors FUTERA's combined print-and-IT single-source proposition to UK organisations.
• Annodata (Kyocera): UK managed print and IT/communications services business now part of Kyocera. Competes directly in managed print plus IT services for UK enterprises.
• Node4: UK managed IT, cloud and security services provider delivering to enterprise and public sector, comparable to FUTERA's managed IT and cloud offerings.

Market position

Strengths5 records

Weaknesses4 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/UBG_UK
• YouTubeyoutube.com/@Futera-MakingTechWork
• LinkedInlinkedin.com/company/unitedbusinessgroup

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about United Business Group