BroadSoft
BroadSoft develops carrier-grade unified communications and cloud communications software that enables fixed-line and mobile service providers to deliver real-time voice, PBX, collaboration, and contact-center services over their IP networks.
- Company typePrivate
- Founded1998
- HeadquartersGaithersburg, United States
- Headcount501–1,000
- GTM typeB2B
- OfferingSoftware
BroadSoft firmographics
Firmographics- Name
- BroadSoft
- Website
- https://broadsoft.com
- Company type
- Private
- Founded year
- 1998
- Headcount range
- 501–1,000 employees
- Short description
- BroadSoft develops carrier-grade unified communications and cloud communications software that enables fixed-line and mobile service providers to deliver real-time voice, PBX, collaboration, and contact-center services over their IP networks.
- Ownership category
- akta.pro rank
BroadSoft industry classification
Industry- Product category
- Unified Communications / VoIP Software
- NAICS
- All Other Telecommunications (5178), Wired and Wireless Telecommunications (except Satellite) (5171)
- SIC
- Services-Prepackaged Software (7372), Communications Services, Nec (4899), Services-Telephone Interconnect Systems (7385)
- akta.pro primary industry
- Multi-Site Enterprise Connectivity Bundles (Hybrid WAN/MPLS+Internet) (HDAIAFAL)
Keywords
Where BroadSoft is headquartered
LocationHeadquarters
- HQ city
- Gaithersburg
- HQ country
- United States
- HQ region
- North America
Markets served
BroadSoft business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure
BroadSoft product offering
Product offeringCore offering
BroadSoft develops software platforms that enable mobile and fixed-line telecommunications service providers to deliver real-time communications services — including voice, video, messaging, hosted PBX, and contact center — over their IP networks. Its products are sold to carriers and operators who in turn offer unified communications services to their own business and consumer subscribers.
Differentiator
Problem solved
Functional benefit
Products and services
- BroadSoft Real-Time Communications Platform
- BroadCloud PBX
- BroadSoft Contact Center Solution
Companies that use BroadSoft
Customer profileIdeal customer profiles1 record
BroadSoft technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
BroadSoft competitors and assessment
Company assessmentDirect peers
- 8x8: UCaaS and CCaaS vendor with its own carrier-relationship program (8x8 Voice for Teams, etc.) competing head-to-head against BroadSoft for service-provider-hosted and direct enterprise voice customers.
- Avaya: Legacy UC and contact center vendor with a large installed base of enterprise and service-provider-hosted communications that competes for the same carrier-hosted and on-premises PBX workloads as BroadSoft.
- RingCentral: Cloud-native UCaaS leader selling voice, messaging, and contact center to enterprises and through carrier partners (including historically BT and AT&T) — directly competitive with BroadSoft's BroadWorks/BroadCloud positioning.
- Metaswitch: Network software vendor for service providers (now part of Microsoft) historically offering session border controllers and SIP/IMS infrastructure complementary — and in some deals competitive — with BroadSoft's hosted UC platform.
- Vonage (Ericsson): UCaaS and communications APIs platform acquired by Ericsson; historically competed with BroadSoft in cloud PBX and was itself acquired for its carrier-embedded UCaaS business — a near-analogous outcome.
- Mitel: Provider of business communications and cloud PBX, including MiCloud and on-premises UC offerings sold through channel partners — directly overlapping with BroadSoft's service-provider-hosted PBX portfolio.
Emerging players
- Twilio: Communications-platform-as-a-service provider whose APIs and Flex contact center product are an alternative architecture to BroadSoft's carrier-embedded UC/CC stack for developers and digital-first enterprises.
- Genesys: Cloud contact-center-as-a-service vendor whose footprint overlaps with BroadSoft's contact center acquisitions (Transera, Intellinote) and is increasingly sold alongside or against UCaaS platforms.
Broad incumbents
- Cisco (Webex): Cisco acquired BroadSoft in 2018 and integrated it into the Webex collaboration portfolio, making it the most direct incumbent owner of comparable carrier-grade UC/voice software serving service providers and large enterprises.
- Microsoft (Teams Phone): Microsoft Teams and Teams Phone are a broad-based incumbent in enterprise voice/UC that has been systematically displacing carrier-hosted PBX — including BroadSoft — inside large enterprise estates.
Market position
Customer concentration
BroadSoft social profiles
Digital presenceBroadSoft financial estimates
Financial estimateRevenue estimate
Valuation estimate
BroadSoft leadership team
Management profileNumber of profiles
Profiles11 records
BroadSoft funding detail
Funding detailFunding overview
Funding rounds6 records
Investors11 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
BroadSoft M&A and investment
M&A and investmentM&A15 records
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about BroadSoft
What does BroadSoft do?
BroadSoft develops software platforms that enable mobile and fixed-line telecommunications service providers to deliver real-time communications services — including voice, video, messaging, hosted PBX, and contact center — over their IP networks. Its products are sold to carriers and operators who in turn offer unified communications services to their own business and consumer subscribers.
When was BroadSoft founded?
BroadSoft was founded in 1998. It employs 501 to 1,000 people.
Where is BroadSoft based?
BroadSoft is headquartered in Gaithersburg, United States, in the North America region.
Who are BroadSoft's main competitors?
Direct peers on record are 8x8, Avaya, RingCentral, Metaswitch, Vonage (Ericsson) and Mitel. Emerging players are Twilio and Genesys. Broad incumbents are Cisco (Webex) and Microsoft (Teams Phone).
Does BroadSoft have an API?
No public API is recorded for BroadSoft.
What industry is BroadSoft in?
BroadSoft's product category is Unified Communications / VoIP Software. Its primary akta.pro industry code is HDAIAFAL, Multi-Site Enterprise Connectivity Bundles (Hybrid WAN/MPLS+Internet). Its NAICS code is 5178 and its SIC code is 7372.