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BroadSoft

Full company profile

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Namestring
BroadSoft
Websiteurl
broadsoft.com
Company typeenum
Private
Founded yearint
1998
Short descriptiontext

BroadSoft develops carrier-grade unified communications and cloud communications software that enables fixed-line and mobile service providers to deliver real-time voice, PBX, collaboration, and contact-center services over their IP networks.

Ownership categoryenum
Headcount rangeband
501–1,000
akta.pro rankint
HeadquartersGaithersburg, United States
HQ citystring
Gaithersburg
HQ countrystring
United States
HQ regionstring
North America
Markets served

Serves global market

Keyword5 values
unified communications software, voip service platforms, real-time communications, cloud telephony solutions, ip-based pbx
Industry1 code
1Multi-Site Enterprise Connectivity Bundles (Hybrid WAN/MPLS+Internet)
CodeHDAIAFALPrimaryYes
NAICS code2 codes
  • All Other Telecommunications5178
  • Wired and Wireless Telecommunications (except Satellite)5171
SIC code3 codes
  • Services-Prepackaged Software7372
  • Communications Services, Nec4899
  • Services-Telephone Interconnect Systems7385
Product category
Unified Communications / VoIP Software
Cost components5 values
Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure
GTM typeB2B
B2B
Offering typeSoftware
Software
Core offering1 text field

BroadSoft develops software platforms that enable mobile and fixed-line telecommunications service providers to deliver real-time communications services — including voice, video, messaging, hosted PBX, and contact center — over their IP networks. Its products are sold to carriers and operators who in turn offer unified communications services to their own business and consumer subscribers.

Differentiator
Functional benefit
Problem solved
Product and service3 records
1BroadSoft Real-Time Communications Platform
CategoryUnified Communications / VoIP Software
2BroadCloud PBX
CategoryCloud PBX / Hosted Telephony
3BroadSoft Contact Center Solution
CategoryContact Center Software
No data
Peers10 records
18x8
TypeDirect peer
Description

UCaaS and CCaaS vendor with its own carrier-relationship program (8x8 Voice for Teams, etc.) competing head-to-head against BroadSoft for service-provider-hosted and direct enterprise voice customers.

2Twilio
TypeEmerging player
Description

Communications-platform-as-a-service provider whose APIs and Flex contact center product are an alternative architecture to BroadSoft's carrier-embedded UC/CC stack for developers and digital-first enterprises.

3Cisco (Webex)
TypeBroad incumbent
Description

Cisco acquired BroadSoft in 2018 and integrated it into the Webex collaboration portfolio, making it the most direct incumbent owner of comparable carrier-grade UC/voice software serving service providers and large enterprises.

4Avaya
TypeDirect peer
Description

Legacy UC and contact center vendor with a large installed base of enterprise and service-provider-hosted communications that competes for the same carrier-hosted and on-premises PBX workloads as BroadSoft.

5RingCentral
TypeDirect peer
Description

Cloud-native UCaaS leader selling voice, messaging, and contact center to enterprises and through carrier partners (including historically BT and AT&T) — directly competitive with BroadSoft's BroadWorks/BroadCloud positioning.

6Microsoft (Teams Phone)
TypeBroad incumbent
Description

Microsoft Teams and Teams Phone are a broad-based incumbent in enterprise voice/UC that has been systematically displacing carrier-hosted PBX — including BroadSoft — inside large enterprise estates.

7Genesys
TypeEmerging player
Description

Cloud contact-center-as-a-service vendor whose footprint overlaps with BroadSoft's contact center acquisitions (Transera, Intellinote) and is increasingly sold alongside or against UCaaS platforms.

8Metaswitch
TypeDirect peer
Description

Network software vendor for service providers (now part of Microsoft) historically offering session border controllers and SIP/IMS infrastructure complementary — and in some deals competitive — with BroadSoft's hosted UC platform.

9Vonage (Ericsson)
TypeDirect peer
Description

UCaaS and communications APIs platform acquired by Ericsson; historically competed with BroadSoft in cloud PBX and was itself acquired for its carrier-embedded UCaaS business — a near-analogous outcome.

10Mitel
TypeDirect peer
Description

Provider of business communications and cloud PBX, including MiCloud and on-premises UC offerings sold through channel partners — directly overlapping with BroadSoft's service-provider-hosted PBX portfolio.

Market position
Customer concentration

Classification, Details

Ideal customer profile1 record

Each record includes

Profile, Firmographic size, Sales motion, Sales cycle length, Buying structure, Purchase trigger, Buyer persona, Geography, Industry vertical, Primary use case, Description, Pain points, Evidence proof points, Target buyer

Technology focused
Yes
API detail
Has APIbool
No

Docs URL, Description

AI maturity
App detail

Has app

Core technology
Revenue estimate
Valuation estimate
Number of profiles
Profiles11 records

Each record includes

Name, Designation, Designation category, Overview, Profile commentary, Source

No data
No data
Funding overview

Funding stage, Last funding date, Total funding USD

Funding rounds6 records

Each record includes

Round, Amount USD, Date, Pre money valuation, Total investors, Investors, News

Investors11 records

Each record includes

Name, Type, Date of entry, Rounds participated, Website

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A15 records

Each record includes

Name, Acquisition type, Announced date, Completed date, Status, Website, News

Investment

Each record includes

Name, Round, Announced date, Lead investor, Website, News

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

BroadSoft

Unified Communications / VoIP Softwarebroadsoft.com

BroadSoft develops carrier-grade unified communications and cloud communications software that enables fixed-line and mobile service providers to deliver real-time voice, PBX, collaboration, and contact-center services over their IP networks.

BroadSoft firmographics

Firmographics
Name
BroadSoft
Website
https://broadsoft.com
Company type
Private
Founded year
1998
Headcount range
501–1,000 employees
Short description
BroadSoft develops carrier-grade unified communications and cloud communications software that enables fixed-line and mobile service providers to deliver real-time voice, PBX, collaboration, and contact-center services over their IP networks.
Ownership category
akta.pro rank

BroadSoft industry classification

Industry
Product category
Unified Communications / VoIP Software
NAICS
All Other Telecommunications (5178), Wired and Wireless Telecommunications (except Satellite) (5171)
SIC
Services-Prepackaged Software (7372), Communications Services, Nec (4899), Services-Telephone Interconnect Systems (7385)
akta.pro primary industry
Multi-Site Enterprise Connectivity Bundles (Hybrid WAN/MPLS+Internet) (HDAIAFAL)

Keywords

  • Unified communications software
  • Voip service platforms
  • Real-time communications
  • Cloud telephony solutions
  • Ip-based pbx

Where BroadSoft is headquartered

Location

Headquarters

HQ city
Gaithersburg
HQ country
United States
HQ region
North America

Markets served

BroadSoft business model

Business model
GTM type
B2B
Offering type
Software
Cost components
Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure

BroadSoft product offering

Product offering

Core offering

BroadSoft develops software platforms that enable mobile and fixed-line telecommunications service providers to deliver real-time communications services — including voice, video, messaging, hosted PBX, and contact center — over their IP networks. Its products are sold to carriers and operators who in turn offer unified communications services to their own business and consumer subscribers.

Differentiator

Problem solved

Functional benefit

Products and services

  • BroadSoft Real-Time Communications Platform
  • BroadCloud PBX
  • BroadSoft Contact Center Solution

Companies that use BroadSoft

Customer profile

Ideal customer profiles1 record

BroadSoft technology and API

Technology

Technology focussed Yes

API detail

Has API
No
API docs
API detail

Core technology

AI maturity

App detail

BroadSoft competitors and assessment

Company assessment

Direct peers

  • 8x8: UCaaS and CCaaS vendor with its own carrier-relationship program (8x8 Voice for Teams, etc.) competing head-to-head against BroadSoft for service-provider-hosted and direct enterprise voice customers.
  • Avaya: Legacy UC and contact center vendor with a large installed base of enterprise and service-provider-hosted communications that competes for the same carrier-hosted and on-premises PBX workloads as BroadSoft.
  • RingCentral: Cloud-native UCaaS leader selling voice, messaging, and contact center to enterprises and through carrier partners (including historically BT and AT&T) — directly competitive with BroadSoft's BroadWorks/BroadCloud positioning.
  • Metaswitch: Network software vendor for service providers (now part of Microsoft) historically offering session border controllers and SIP/IMS infrastructure complementary — and in some deals competitive — with BroadSoft's hosted UC platform.
  • Vonage (Ericsson): UCaaS and communications APIs platform acquired by Ericsson; historically competed with BroadSoft in cloud PBX and was itself acquired for its carrier-embedded UCaaS business — a near-analogous outcome.
  • Mitel: Provider of business communications and cloud PBX, including MiCloud and on-premises UC offerings sold through channel partners — directly overlapping with BroadSoft's service-provider-hosted PBX portfolio.

Emerging players

  • Twilio: Communications-platform-as-a-service provider whose APIs and Flex contact center product are an alternative architecture to BroadSoft's carrier-embedded UC/CC stack for developers and digital-first enterprises.
  • Genesys: Cloud contact-center-as-a-service vendor whose footprint overlaps with BroadSoft's contact center acquisitions (Transera, Intellinote) and is increasingly sold alongside or against UCaaS platforms.

Broad incumbents

  • Cisco (Webex): Cisco acquired BroadSoft in 2018 and integrated it into the Webex collaboration portfolio, making it the most direct incumbent owner of comparable carrier-grade UC/voice software serving service providers and large enterprises.
  • Microsoft (Teams Phone): Microsoft Teams and Teams Phone are a broad-based incumbent in enterprise voice/UC that has been systematically displacing carrier-hosted PBX — including BroadSoft — inside large enterprise estates.

Market position

Customer concentration

BroadSoft social profiles

Digital presence

BroadSoft financial estimates

Financial estimate

Revenue estimate

Valuation estimate

BroadSoft leadership team

Management profile

Number of profiles

Profiles11 records

BroadSoft funding detail

Funding detail

Funding overview

Funding rounds6 records

Investors11 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

BroadSoft M&A and investment

M&A and investment

M&A15 records

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about BroadSoft

What does BroadSoft do?

BroadSoft develops software platforms that enable mobile and fixed-line telecommunications service providers to deliver real-time communications services — including voice, video, messaging, hosted PBX, and contact center — over their IP networks. Its products are sold to carriers and operators who in turn offer unified communications services to their own business and consumer subscribers.

When was BroadSoft founded?

BroadSoft was founded in 1998. It employs 501 to 1,000 people.

Where is BroadSoft based?

BroadSoft is headquartered in Gaithersburg, United States, in the North America region.

Who are BroadSoft's main competitors?

Direct peers on record are 8x8, Avaya, RingCentral, Metaswitch, Vonage (Ericsson) and Mitel. Emerging players are Twilio and Genesys. Broad incumbents are Cisco (Webex) and Microsoft (Teams Phone).

Does BroadSoft have an API?

No public API is recorded for BroadSoft.

What industry is BroadSoft in?

BroadSoft's product category is Unified Communications / VoIP Software. Its primary akta.pro industry code is HDAIAFAL, Multi-Site Enterprise Connectivity Bundles (Hybrid WAN/MPLS+Internet). Its NAICS code is 5178 and its SIC code is 7372.

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The report profiles 97 companies in the industry and highlights key market drivers including enterprise mobility adoption, BYOD trends, and the proliferation of smartphones and tablets in corporate environments. Recent industry consolidation activity is documented, including Cisco's acquisition of BroadSoft, as major players pursue growth through M&A in a competitive market.GlobeNewswireSpark New Zealand to Deploy Cloud Unified Communications Suite with BroadSoftSpark New Zealand will offer Spark Cloud Phone powered by BroadSoft's BroadCloud platform to small and medium businesses. The service includes instant messaging, hosted voice, and video conferencing. Spark plans to bring the service to market in the first half of 2018.GlobeNewswireBroadSoft Announces New BroadSoft UC-One SaaS SolutionBroadSoft, now part of Cisco, launched UC-One SaaS in North America and EMEA, with CBTS as the first provider. 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