Westlake Portfolio Management

What Westlake Portfolio Management does

Westlake Portfolio Management (WPM) is a US-based, third-party loan servicing subsidiary of Westlake Financial, itself part of the privately held Hankey Group of Companies controlled by the Hankey family. WPM provides outsourced primary, backup, and white-label loan servicing for credit unions, auto finance companies, banks, private equity investors, and emerging lenders across multiple consumer and commercial asset classes including automotive, powersports, solar, commercial vehicles and heavy equipment, unsecured consumer loans, home improvement and HVAC, medical, and title loans.

The company operates a proprietary servicing platform featuring custom collections software, real-time portfolio performance dashboards, and borrower-facing self-service tools including a web-based MyAccount portal, a MyTitle support portal, and a My Westlake Portfolio mobile application for iOS and Android. WPM markets itself as having among the lowest delinquencies in the industry with a stated one-day contingency transfer capability for backup servicing engagements, leveraging the parent's 30+ years of servicing experience.

WPM monetizes primarily through managed-services servicing fees negotiated on a quote-based, portfolio-size and asset-class basis, with website inquiry forms capturing potential client portfolios from under $5 million to $100 million+. Marketing channels rely heavily on trade publication advertising (Automotive News, Auto Finance News, Powersports Business, SEIA), LinkedIn, trade shows, and direct enterprise sales outreach led by an EVP of Servicing, VP, Director of Sales, and Senior Director of Operations. Public revenue, pricing, or utilization data is not disclosed.

Name

Westlake Portfolio Management

Legal name

Westlake Portfolio Management, LLC

Website

https://wpmservicing.com

Company type

Private

Founded year

1978

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

Westlake Portfolio Management is a US-based third-party loan servicer (Westlake Financial/Hankey Group subsidiary) providing primary, backup, and white-label servicing for auto, solar, powersports, commercial, and unsecured loans to credit unions, banks, lenders, and PE firms.

Ownership category

akta.pro rank

Product category

Loan Servicing

NAICS

Nondepository Credit Intermediation (5222), Other Activities Related to Credit Intermediation (522390)

SIC

Mortgage Bankers & Loan Correspondents (6162)

akta.pro primary industry

Prime (Agency/Conforming) Mortgage Servicing (FSALAEAA)

akta.pro secondary industries

Commercial Mortgage Servicing & Asset Management (Master/Special) (FSALADAJ), Non-Agency (Jumbo/Non-QM) Mortgage Servicing (FSALAEAB)

Keywords

• Loan servicing
• Backup servicing
• Auto loan servicing
• Consumer loan servicing
• Collections services

Headquarters

HQ city

Los Angeles

HQ country

United States

HQ region

North America

Offices5 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure, Others

Revenue model

1. Primary Loan Servicing: Full-spectrum loan servicing from origination to charge off, handling customer service, collections, title administration, remarketing, repossessions, and reporting.
2. Backup Loan Servicing: Contingency servicing that can transfer full servicing responsibilities in as little as 1 day, including collections, remarketing, title administration, reporting, and repossession.
3. White Label Servicing: Branded servicing solutions where WPM operates behind the client's brand, offering customization services, role-specific training, and brand recognition benefits while maintaining lower operational costs.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels5 records

Core offering

Westlake Portfolio Management (WPM) provides outsourced loan servicing for financial institutions, credit unions, secured and unsecured loan originators, finance companies, and private equity investors. Its core offerings include Primary Loan Servicing (full-spectrum servicing from origination to charge-off), Backup Loan Servicing (contingency coverage with transfer capability in as little as one day), and White Label Servicing (branded servicing under the client's name) for auto loans, auto leases, unsecured consumer loans, solar loans, powersports loans, credit cards, home improvement/HVAC, commercial vehicles/heavy equipment, medical loans, and title loans.

Product overview

Westlake Portfolio Management (WPM) operates as a loan servicing platform offering three core service models: Primary Loan Servicing (full-spectrum servicing from origination to charge-off), Backup Loan Servicing (contingency coverage with 1-day transfer capability), and White Label Servicing (branded servicing under the client's name). These core services are supported by sub-products including Title Administration, Collections, Remarketing, and Repossession Services. WPM services multiple asset classes including Auto Loans/Leases, PowerSports, Solar Loans, Commercial Vehicles/Heavy Equipment, Unsecured Consumer Loans, Home Improvement/HVAC, Medical/Health Loans, and Title Loans. The company also provides self-service platforms including the MyAccount borrower portal and MyTitle Support portal, plus a mobile application for iOS and Android. The architecture functions as a unified platform with specialized servicing modules tailored to different loan types and client needs.

Differentiator

Problem solved

Functional benefit

Products and services

• Primary Loan Servicing Full-spectrum loan servicing from origination to charge-off, covering customer service, collections, title administration, remarketing, repossessions, and reporting. Leverages proprietary collections software for customized servicing solutions tailored to each client's portfolio.
• Backup Loan Servicing Contingency servicing solution that can transfer full servicing responsibilities in as little as one day when primary servicers experience interruptions. Supports auto loans, unsecured loans, medical loans, title loans, small business, auto lease, and Buy Now Pay Later portfolios.
• White Label Servicing Branded servicing solution where WPM operates behind the client's brand, offering customization services, role-specific training, and brand recognition benefits while maintaining lower operational costs.
• Automotive Loan Servicing End-to-end automotive loan servicing covering prime and non-prime portfolios, with compliance-first operations aligned to FDCPA, TCPA, UDAAP, GLBA, and state regulations.
• PowerSports Loan Servicing Specialized servicing for motorcycles, ATVs, snowmobiles, RVs, and other recreational vehicles with tailored services addressing seasonal trends, asset valuation, and customer retention.
• Solar Loan Servicing Sophisticated servicing for residential solar financing portfolios with unique billing cycles, tax incentive tracking, and amortization adjustments for solar tax credits.
• Commercial Vehicles & Heavy Equipment Servicing Servicing for heavy equipment portfolios supporting contractors, logistics fleets, and agricultural machinery with complex loan structures, seasonal schedules, and custom amortization plans.
• Unsecured Loan Servicing End-to-end servicing for unsecured personal loan portfolios with intelligent collections, borrower segmentation, and seamless transitions from primary servicing to late-stage collections or debt sales.
• Home Improvement & HVAC Loan Servicing Servicing for home improvement financing portfolios with flexible, compliant solutions supporting fixed, promotional, deferred, and seasonal repayment plans.
• Medical/Health Loan Servicing Servicing solutions for medical loan portfolios supporting healthcare financing programs.
• Title Loan Servicing Specialized title loan servicing with accurate title processing and lien management across jurisdictions.
• MyAccount Portal Online borrower portal enabling account management, payment scheduling, automatic ACH payments, personal information updates, and 24/7 access to account information.
• MyTitle Support Self-service portal for title-related inquiries, lien requests, and title status tracking.
• Mobile App (My Westlake Portfolio) iOS and Android mobile application enabling borrowers to make payments on-the-go, receive account alerts, and manage their accounts without calling.

Quantifiable outcome

• Portfolio transfer in as little as 1 day
• +4 more outcomes

Named customers6 records

Segments7 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Two partnerships are on record, tiered core.

• Westlake Financial (Parent Company)coreOthers · 1 January 2017WPM leverages Westlake Financial's 30+ years of servicing scale, industry partnerships, and infrastructure. Westlake Financial is the parent company's flagship auto finance company.
• CULA (Consumer Lending Union)coreStrategic or Co-development Partner · 1 January 2008Ian Anderson serves as Chairman of CULA. CULA is part of the Hankey Group companies and represents a strategic partnership for consumer lending operations.

Scale indicators5 records

Recent moves5 records

Expansion highlights6 records

Direct peers

• LoanCare: FNF-owned mortgage subservicer managing large portfolios for banks and investors. Comparable as a third-party subservicer offering customized workflows, scale-driven economics, and contingency transfer capabilities analogous to WPM's backup offering.
• Specialized Loan Servicing: Mortgage subservicer serving banks, credit unions, and asset managers. Comparable as a third-party subservicer with primary and special-servicing capabilities, similar go-to-market (B2B, multi-state, custom workflows) to WPM's Primary and Backup servicing models.
• Sagent: Loan servicing technology provider spun from Black Knight. Comparable as a servicing-platform vendor serving the same buyer (large institutional lenders, banks, subservicers) with software, dashboards, and workflow automation analogous to WPM's custom collections platform.
• ServiceLink: Subsidiary of Fidelity National Financial providing third-party loan servicing across multiple asset classes. Closest comparable in business model: outsourced primary, backup, and default servicing for institutional clients.

Emerging players

• Maximus: Government services and loan-servicing provider (federal student loans, child support, healthcare). Comparable as a large-scale third-party servicer operating under heavy regulatory oversight with similar multi-state operational complexity and compliance-driven service model.
• Credit Acceptance Corporation: Public subprime auto lender with proprietary servicing infrastructure. Comparable as an auto-finance specialist with overlapping customer type (subprime auto borrowers) and overlapping servicing/collections expertise, though vertically integrated rather than a third-party servicer.

Broad incumbents

• Ocwen Financial: Established publicly-traded mortgage servicer and subservicer at large scale. Comparable as a broader incumbent in third-party loan servicing with overlapping backup-servicing, default-management, and borrower-facing capabilities.
• Mr. Cooper Group: Large US mortgage servicer with subservicing and technology offerings. Comparable as a scaled servicer pursuing third-party subservicing mandates from banks and investors — overlapping customer base with WPM though mortgage-focused.
• Rocket Mortgage: Largest US mortgage originator and servicer with growing subservicing footprint. Comparable as a broad incumbent with technology-led servicing operations, custom borrower portals, and institutional client relationships similar to WPM's bank/credit-union/PE clients.
• NewRez: Top-10 US mortgage servicer (formerly PHH Mortgage) offering subservicing to institutional clients. Comparable as a broader incumbent in primary and special servicing with similar B2B outreach to banks and credit unions.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/westlake-portfolio-management

Revenue estimate

Valuation estimate

Number of profiles

Profiles9 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Westlake Portfolio Management