What Monroe County does

Monroe County is a county government entity established in 1821 and headquartered in Rochester, New York, serving approximately 750,000+ residents across western New York State as a political subdivision of New York State. The County delivers mandated municipal services through multiple departments, including Public Health, Sheriff, Mental Health, Human Services, Parks (including Ontario Beach Park and Seneca Park Zoo), Office for the Aging, Transportation, Environmental Services, Pure Waters, Planning and Development, and Public Safety. It is led by an elected County Executive (Adam J. Bello) and a 29-member County Legislature.

The County's technology infrastructure consists of standard municipal systems — GIS, 911 dispatch, emergency management, an official website (monroecounty.gov) with online service portals, departmental databases, and the MonroeAlert emergency notification system. No proprietary AI/ML systems, APIs, or software products are disclosed. Service delivery is multi-channel: physical county offices, 20+ senior centers, online self-serve portals, contracted provider networks (Lifespan, UR Medicine Home Care, Catholic Charities, Urban League, Action for a Better Community), and partnerships with the City of Rochester and five local school districts.

Monroe County is funded primarily through property taxes, state and federal grants, and miscellaneous revenue streams including the $550,000-per-year ESL Federal Credit Union naming rights for ESL Ballpark (10-year agreement, 82% County share). Recent grant inflows include a $60 million state child care pilot, $25 million for Steps to Success Rochester, and $1.8 million in ARPA funds for broadband expansion. The Monroe County Office for the Aging (established 1973) operates a 2025-26 proposed budget of $10,454,535, serving 145,000+ residents age 60+ through income-based cost-sharing programs.

Name

Monroe County

Legal name

County of Monroe, State of New York

Website

https://monroecounty.gov

Company type

Private

Founded year

1821

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

Monroe County, NY is a county government established in 1821, serving approximately 750,000+ residents in the Rochester, NY region through departments including Public Health, Sheriff, Aging Services, Parks, Human Services, and Mental Health, funded primarily by property taxes and state/federal grants.

Ownership category

akta.pro rank

Product category

Local Government Public Services

NAICS

Services for the Elderly and Persons with Disabilities (624120), Community Housing Services (62422), Community Food Services (62421)

SIC

Services-Social Services (8300), Services-Health Services (8000), Sanitary Services (4950)

akta.pro primary industry

Local Public Health & Human Services Administration (BPAIACAK)

akta.pro secondary industries

County/District/Local Health Departments (HLAJAAAB), Community Mental Health Centers (CMHCs) & Public Behavioral Health Providers (HLAFACAI), Community-Based Senior Centers with Adult Day Services (HLADAIAJ), Public Works & Municipal Infrastructure (Streets, Stormwater, Facilities) (BPAIACAF)

Keywords

• Local government services
• Public safety administration
• Senior aging services
• Public health programs
• Parks and recreation

Headquarters

HQ city

Rochester

HQ country

United States

HQ region

North America

Offices3 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Others, Technology or R&D

Revenue model

1. Property Taxes: County government is primarily funded through property tax revenues collected from residents and businesses within Monroe County, allocated through annual budgets approved by the County Legislature.
2. Naming Rights Revenue: ESL Federal Credit Union pays $550,000 per year for naming rights to Rochester's downtown baseball stadium (ESL Ballpark). Revenue is split 82% to Monroe County and 18% to Rochester Community Baseball under a 10-year agreement with renewal options up to 30 years.
3. State and Federal Grants: County receives significant funding from New York State and federal programs including a $60 million child care expansion pilot, $25 million for Steps to Success Rochester, and ARPA funds for broadband expansion ($1.8 million).

Pricing tiers

Go-to-market motion2 records

Distribution channels5 records

Marketing channels5 records

Core offering

Monroe County, NY is a local government entity that delivers municipal services to approximately 750,000+ residents through departments covering public safety, public health, aging services, parks and recreation, human services, mental health, veterans services, and economic development. Core offerings include emergency response, public health programs, senior nutrition and transportation services, park and recreation facilities, social services benefits administration, and online resident portals. Services are delivered through county offices, contracted community-based organizations, online portals, and parks facilities.

Product overview

Monroe County, NY operates a government services portal offering residents access to county departments, public health services, aging programs, emergency management, parks and recreation, economic development, human services, and administrative functions. The county provides digital services including the MonroeAlert emergency notification system, Virtual Senior Center for senior programming, Opioid Dashboard for public health data, and the Steps to Success Rochester mobility program. Services span public safety (911, Sheriff, STOP-DWI), health (immunizations, disease control, mental health), aging (nutrition, caregiver support, senior centers), parks (concerts, recreation, zoo), and community development.

Differentiator

Problem solved

Functional benefit

Products and services

• Monroe County Office for the Aging Programs Aging services for Monroe County residents age 60+ and their family caregivers, including home-delivered meals, senior center nutrition programs, caregiver assistance, transportation, health promotion, legal services, socialization, and a Virtual Senior Center for remote engagement.
• MonroeAlert Emergency Notification System County-operated emergency notification system delivering alerts to Monroe County residents about emergencies, severe weather, and important county announcements via multiple communication channels.
• Ontario Beach Park County-owned park on Lake Ontario featuring the Wegmans Concerts by the Shore concert series (40th season in 2026), boardwalk, beach access, and entertainment venues.
• Steps to Success Rochester Upward mobility navigation program for low-income families on TANF designed to help families increase income, strengthen stability, and achieve long-term economic success. The program addresses five pillars: family stability, well-being, financial management, education and training, and employment.
• Monroe County Food Waste Diversion Program Environmental initiative partnering with school districts to reduce food waste in landfills and advance student understanding of food conservation. Program has diverted 85,000 pounds of food waste from landfills in first four months (September-December 2025) through five partner school districts.
• STOP-DWI Traffic Safety Program County program addressing impaired driving through enforcement, education, and the annual 100 Days of Safe Summer Roads media contest for high school students.
• ESL Ballpark Naming Rights Agreement 10-year naming-rights sponsorship with ESL Federal Credit Union for Rochester's downtown baseball stadium, renamed ESL Ballpark. Agreement is worth $550,000 per year with four five-year renewal options extending up to 30 years total. Revenue is split 82% to Monroe County and 18% to Rochester Community Baseball.
• Monroe County Broadband Expansion Initiative County-wide high-speed broadband expansion initiative delivered in partnership with Spectrum (Charter Communications), installing fiber optic lines in previously unserved areas of Monroe County. Funded through $1.8 million in ARPA funds combined with $956,000 from Spectrum for a total of $2.76 million.

Quantifiable outcome

• 85,000 pounds of food waste diverted from landfills in first four months of Food Waste Diversion Program
• +2 more outcomes

Named customers10 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

18 partnerships are on record, tiered minor and core.

• Brighton Central School DistrictminorStrategic or Co-development Partner · 22 June 2026One of five school districts receiving Food Waste Diversion Program grants. Brighton received up to $5,000 for 2026-2027 school year to support zero-waste community goals.
• Fairport Central School DistrictminorStrategic or Co-development Partner · 22 June 2026One of five school districts receiving Food Waste Diversion Program grants for 2026-2027 school year.
• Penfield Central School DistrictminorStrategic or Co-development Partner · 22 June 2026One of five school districts receiving Food Waste Diversion Program grants for 2026-2027 school year. Focus on sustainability education and environmental consciousness.
• Pittsford Central School DistrictminorStrategic or Co-development Partner · 22 June 2026One of five school districts receiving Food Waste Diversion Program grants for 2026-2027 school year. Scaled food diversion efforts from eight pilot school kitchens.
• West Irondequoit Central School DistrictminorStrategic or Co-development Partner · 22 June 2026One of five school districts receiving Food Waste Diversion Program grants for second consecutive year. Expanding food diversion efforts and student empowerment for environmental stewardship.
• Urban League of RochestercoreImplementation/ SI/ Consulting Partner · 10 June 2026Urban League of Rochester is one of three community-based organizations implementing Steps to Success Rochester, a $25 million upward mobility program for low-income families. The program is part of Project Prosper initiatives funded by NYS Office of Temporary Assistance and administered through Monroe County Department of Social Services in collaboration with City of Rochester.
• Action for a Better CommunitycoreImplementation/ SI/ Consulting Partner · 10 June 2026Action for a Better Community is one of three community-based organizations implementing Steps to Success Rochester. The organization provides resources, guidance, coordinated support, and coaching to help families achieve lasting economic mobility.
• Catholic Charities Family and Community ServicescoreImplementation/ SI/ Consulting Partner · 10 June 2026Catholic Charities Family and Community Services is one of three community-based organizations implementing Steps to Success Rochester. The organization provides consistent guidance, support, and real-world opportunities to build long-term stability for families.
• TogetherNowcoreStrategic or Co-development Partner · 10 June 2026TogetherNow provides MyWayfinder digital platform for Steps to Success Rochester, creating a digital access point for community members to learn about the program, complete screening, and strengthen coordination across providers and systems.
• Rochester-Monroe Anti-Poverty InitiativecoreStrategic or Co-development Partner · 10 June 2026The Rochester-Monroe Anti-Poverty Initiative supports Steps to Success Rochester using the Economic Mobility Pathways (EMPath) model, an evidence-based approach addressing barriers to upward mobility together.
• City of RochestercoreOthers · 10 June 2026City of Rochester collaborates with Monroe County on Steps to Success Rochester, with Mayor Malik D. Evans highlighting the partnership to expand opportunity and create a more equitable Rochester.
• ESL Federal Credit UnioncoreGTM or Marketing Partner · 10 February 2026ESL Federal Credit Union became the naming-rights sponsor of Rochester's downtown baseball stadium, renamed ESL Ballpark. The 10-year agreement is worth $550,000 per year, with four five-year renewal options extending up to 30 years. Revenue is split 82% to Monroe County and 18% to Rochester Community Baseball. County Executive Adam Bello highlighted the pairing of two community institutions.
• New York State (Governor Kathy Hochul)coreOthers · 23 January 2026Governor Hochul announced a $60 million state pilot program partnering with Monroe County, Dutchess County, and Broome County to expand child care access for children aged 0-3 as part of a $4.5 billion statewide universal child care initiative. Monroe County's Irene Skalny Childcare Center in Penfield opened in October with over $1.5 million in state funding.
• Broome CountyminorOthers · 23 January 2026Broome County is one of three upstate counties (along with Monroe and Dutchess) participating in the $60 million state child care expansion pilot program through Governor Hochul's universal child care initiative.
• Dutchess CountyminorOthers · 23 January 2026Dutchess County is one of three upstate counties (along with Monroe and Broome) participating in the $60 million state child care expansion pilot program through Governor Hochul's universal child care initiative.
• Spectrum (Charter Communications)coreStrategic or Co-development Partner · 8 December 2025Spectrum installed fiber optic lines in previously unserved areas of Monroe County, making high-speed broadband available throughout all areas of Monroe County. The $2.76 million initiative was funded through $1.8 million in ARPA funds combined with $956,000 from Spectrum. County Executive Adam Bello highlighted significance for rural communities and small businesses.
• Lifespan of Greater RochestercoreImplementation/ SI/ Consulting PartnerLifespan of Greater Rochester provides multiple aging services including caregiver resource center, elder abuse prevention, financial management services, and respite services. The organization is a key contracted provider for Monroe County Office for the Aging programs.
• UR Medicine Home Care/Meals on WheelscoreImplementation/ SI/ Consulting PartnerUR Medicine Home Care's Meals on Wheels program is contracted by Monroe County Office for the Aging to provide home-delivered meals to homebound seniors meeting eligibility requirements.

Scale indicators10 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Erie County, NY: Erie County (Buffalo) is a comparable New York State county government of similar size serving the Buffalo metro. Operates the same core departments — public health, mental health, aging services, sheriff, social services, parks, public works — and serves a similarly aged population. Most directly comparable peer given shared state-level funding, oversight, and service mandate structure.
• Onondaga County, NY: Onondaga County (Syracuse) is a mid-size New York State county government with comparable departmental structure including public health, aging, mental health, social services, parks, and sheriff. Similar population scale and similar Upstate New York economic profile make it a strong direct peer.
• Westchester County, NY: Westchester County is a larger New York State county serving ~1M residents with comparable departmental services including Department of Senior Programs and Services, Department of Health, Department of Social Services, and Parks. Comparable mandate, with somewhat more affluent tax base.
• Dutchess County, NY: Dutchess County (Poughkeepsie) is a direct peer — already named alongside Monroe County as a partner in the $60M NYS child care expansion pilot with Broome and Monroe. Mid-size NY county with similar departmental structure, aging services, and behavioral health programs.
• Broome County, NY: Broome County (Binghamton) is a direct peer — named alongside Monroe and Dutchess in the $60M NYS child care pilot. Similar Upstate New York county government structure, similar aging and social service delivery model, and shared state pilot experience.
• Albany County, NY: Albany County is a New York State county government anchored by the state capital, providing directly comparable public health, aging, mental health, social services, and sheriff functions. Comparable population scale and shared NYS oversight structure.
• Nassau County, NY: Nassau County is a large Long Island-based New York State county government with similar departmental structure and services. Slightly larger population (~1.4M) and a different suburban/urban mix, but the closest large-scale NY county peer to Monroe's service breadth.

Regional players

• Cuyahoga County, OH: Cuyahoga County (Cleveland) is a comparable Rust Belt / mid-size metro county government with similar aging-population challenges, social service mix, and public health mandates. Useful regional comparison for understanding how Monroe's programs map to other state-level county structures.
• Hennepin County, MN: Hennepin County (Minneapolis) is a comparable mid-size metro county government in a different state, with similar services (public health, aging, human services, sheriff, parks) and similar population scale. Used as a benchmark for best-in-class county service delivery models nationally.
• Allegheny County, PA: Allegheny County (Pittsburgh) is a comparable Rust Belt / mid-size metro county government in Pennsylvania, with similar aging-population profile, departmental services, and urban-suburban service mix. Useful regional peer for cross-state comparison.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/MonroeCounty_NY
• YouTubeyoutube.com/channel/UC9mFwFCSox0kyhb4bdVC5Mw
• Facebookfacebook.com/MonroeCountyNY
• Instagraminstagram.com/monroecountyny

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Monroe County