Mt. Pleasant

What Mt. Pleasant does

The City of Mt. Pleasant is a municipal government entity operating under the council-manager form of government in Isabella County, Michigan, serving more than 21,000 full-time residents plus the Central Michigan University student population through 32+ departments. Service delivery spans public safety (police, fire, emergency management), utilities (water treatment, wastewater recovery, utility billing), infrastructure (engineering, streets, parks), community development (planning, economic development, building safety, downtown development), administrative functions (finance, human resources, city clerk, FOIA), and quality-of-life programs (recreation, PEAK after-school childcare, cemetery, farmers market). The city maintains an Aa3 General Obligation Bond rating from both Moody's and S&P and has earned the GFOA Certificate for Excellence in Financial Reporting for 35 consecutive years.

Revenue is generated through a diversified municipal model: property taxes at a 16.25-mill rate on approximately $487 million in taxable property value, utility fees for water and sewer, airport fuel and hangar revenue at the Mt. Pleasant Regional Airport (KMOP), building permits and licensing fees (511 permits issued in 2021, up from 503 in 2020), recreation program fees, state revenue sharing, and grants—including a $2.79 million State of Michigan grant for a new Farmers Market Pavilion and Commercial Kitchen. Distribution channels include walk-in City Hall services, the BS&A Online self-service portal, the Paymentus utility billing platform, WebTrac recreation registration, department field offices, the regional airport, and physical farmers markets. Pricing is unit-based for transactional services (e.g., $5.32/gallon 100LL aviation fuel, $45 initial brush chipping, $0.40–$0.60 per square inch cemetery foundations) and recurring for utility and tax obligations.

The underlying technology stack is conventional municipal IT: BS&A Online for property assessment and utility billing, Smart911 for emergency notifications, GIS for property and geographic data, AWOS at the airport, and standard productivity tools (Microsoft Outlook, JotForm, Adobe Reader, BidNet for procurement). The city has earned Redevelopment Ready Community certification from the Michigan Economic Development Corporation—making it the first in Prosperity Region 5 and 31st in Michigan—and adopted Michigan's first city-wide form-based zoning code in 2017, providing a regulatory platform for development attraction. The customer base spans residents, business owners, CMU students, and visitors, with no individual customer representing material revenue concentration.

Name

Mt. Pleasant

Legal name

City of Mt. Pleasant

Website

https://mt-pleasant.org

Company type

Private

Founded year

1889

Operating status

Operating

Headcount range

51–100 employees

Short description

The City of Mt. Pleasant is a Michigan municipal government serving 21,000+ residents and Central Michigan University students through 32+ departments providing public safety, utilities, parks, recreation, infrastructure, and economic development services.

Ownership category

akta.pro rank

Product category

Municipal Government Services

NAICS

Water, Sewage and Other Systems (2213), Administration of Urban Planning and Community and Rural Development (92512), Justice, Public Order, and Safety Activities (922)

SIC

Water Supply (4941), Sanitary Services (4950), Local & Suburban Transit & Interurban Hwy Passenger Trans (4100)

akta.pro primary industry

Mayor/City Manager & General Administration (BPAIACAA)

Keywords

• Municipal government services
• Public safety administration
• Water and wastewater utilities
• Parks and recreation programs
• Community economic development

Headquarters

HQ city

Mount Pleasant

HQ country

United States

HQ region

North America

Offices5 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Supply Chain, Marketing or Sales

Revenue model

1. Property Taxes: Ad valorem property taxes collected from residential and commercial properties within city limits. The city maintains a 16.25 mills city millage rate. Taxable property values approximately $487 million.
2. Utility Services Revenue: Revenue from water, sewer, and utility billing services provided to residents and businesses. Water Treatment Plant operates 7 days/week treating and distributing water.
3. Airport Operations: Revenue from Mt. Pleasant Regional Airport (KMOP) including fuel sales (100LL at $5.32/gallon, Jet A at $4.93/gallon), hangar rentals, and ground services.
4. Licensing and Permits: Fees collected for business licenses, building permits, planning applications, and various city permits. Building permit fee schedules available, brush chipping at $45 for initial 30 minutes.
5. Recreation Programs: Fees from parks and recreation programs including summer camps, PEAK after-school program, adult athletics, youth athletics, and facility rentals.
6. Grants and State Revenue Sharing: State revenue sharing and various grants including $2.79M grant for new Farmers Market Pavilion and Commercial Kitchen. Maintained Aa3 General Obligation Bond rating from Moody's and S&P.

Pricing tiers

Go-to-market motion1 record

Distribution channels7 records

Marketing channels9 records

Core offering

The City of Mt. Pleasant operates as a full-service municipal government delivering approximately 30 distinct service lines to its residents and businesses. Core offerings include public safety (police, fire, emergency management), water and wastewater treatment and utility billing, refuse and recycling, parks and recreation programs, building safety and permitting, economic and downtown development, and municipal airport operations. Funding sources include ad valorem property taxes (16.25 mills), user fees, utility charges, state revenue sharing, and grants.

Product overview

The City of Mt. Pleasant operates as a full-service municipal government providing comprehensive public services to over 21,000 residents and Central Michigan University students. The city's offerings consist of approximately 30 distinct service departments including public safety (police, fire, emergency management), utilities (water treatment, wastewater recovery, utility billing), infrastructure (engineering, streets, parks), community development (planning, economic development, building safety), administrative services (finance, human resources, city clerk), and quality-of-life programs (recreation, PEAK childcare, cemetery). The government website serves as the primary portal for residents to access services, pay bills, apply for permits, view meeting agendas, and receive emergency notifications through Smart911 integration.

Differentiator

Problem solved

Functional benefit

Products and services

• Mt. Pleasant Police Department (MPPD) Community protection, law enforcement, and victim support services delivered by the Mt. Pleasant Police Department to city residents, businesses, and visitors, with emphasis on training and community partnerships.
• Mt. Pleasant Fire Department (MPFD) Fire protection, emergency response, rental housing licensing, and disaster response services for the City of Mt. Pleasant.
• Smart911 Emergency Notification Service Public safety coordination division that registers residents for Smart911 emergency alerts (email, text, voice) and coordinates emergency response for the city.
• Water Resource Recovery Facility (wastewater) Sanitary sewage treatment for residential and commercial customers in Mt. Pleasant, including septage receiving and EGLE compliance oversight.
• Water Department / Water Treatment Plant Water treatment and distribution operations for Mt. Pleasant residents and businesses, including meter replacement, distribution management, and EGLE/USEPA regulatory compliance.
• Utility Billing & Online Payments Water and sewer utility account management for customers, with online bill pay via Paymentus, automatic bill pay, and paperless billing.
• Mt. Pleasant Regional Airport (KMOP) Municipal general aviation airport providing runway facilities, fuel services (100LL at $5.32/gallon, Jet A at $4.93/gallon), hangar rentals, and ground transportation support for pilots and aircraft operators.
• Building Safety & Permitting Administration and enforcement of State construction codes (building, electrical, mechanical, plumbing) including permit issuance and inspections for residents, contractors, and developers.
• Riverside Cemetery Municipal cemetery services including burial spaces, marker foundations, records management, and grounds maintenance for residents and non-residents.
• Recreation Programs and Facilities Adult and youth athletics, special events, and park facility rentals for city residents, with online registration through WebTrac.
• PEAK (Partners Empowering All Kids) After-School Program School-age childcare and enrichment program (grades JK-5th) providing after-school and summer educational, enrichment, and recreational activities, operated in partnership with Mount Pleasant Public Schools with nominal tuition.
• Mt. Pleasant Farmers Market Farmers markets held Thursday at Island Park and Saturday at Town Center connecting local farmers and artisans with consumers, with vendor applications managed through MarketSpread.
• Downtown Development Program Downtown business recruitment, infrastructure development, promotions, event planning, and preservation services for the Mt. Pleasant downtown area.
• Economic Development Services Business support including location assistance, zoning guidance, building plan review, and grant identification for entrepreneurs and corporations.
• Refuse and Recycling Services Trash and recycling services delivered through Granger, including large item pickup, household hazardous waste coordination, and brush chipping.
• Street Department Services Streets and public works services including snow removal, brush chipping, leaf pickup, sidewalk replacement, streetlight maintenance, tree planting, and bulk water fill for contractors.

Named customers4 records

Segments5 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration7 records

Feature4 records

Partnerships

Ten partnerships are on record, tiered core and minor.

• Saginaw Chippewa Indian Tribe of MichigancoreStrategic or Co-development Partner · 1 January 2001The Saginaw Chippewa Indian Tribe of Michigan provides community support to the PEAK (Partners Empowering All Kids) after-school program, which began as a 21st Century Learning Centers grant program. The program keeps schools open until 6 PM and provides educational, enrichment, and recreational activities for children grades JK-5th.
• Mount Pleasant Public SchoolscoreStrategic or Co-development PartnerPEAK program is administered by the City of Mt. Pleasant Parks & Recreation Department in partnership with Mount Pleasant Public Schools. The program turns schools into community centers for children during after-school hours and summer.
• Central Michigan UniversitycoreStrategic or Co-development PartnerCMU is a key educational partner in the city's diversified economy. The university and city collaborate on the PEAK program, City/CMU Student Liaison Committee, and shared facilities including Powers Hall used for early voting. CMU contributes significantly to the city's population and economic activity.
• Mid-Michigan CollegeminorStrategic or Co-development PartnerMid-Michigan College is mentioned as a regional educational institution contributing to the city's vital and energetic lifestyle and diversified economy.
• Isabella CountycoreStrategic or Co-development PartnerIsabella County collaborates with the city on various services including building inspections, elections, airport operations (Airport Joint Operations and Management Board includes county representative), and community development.
• Charter Township of UnionminorStrategic or Co-development PartnerUnion Township partners with the city on the Airport Joint Operations and Management Board and Dog Park Advisory Board.
• Granger Waste ServicescoreChannel Partner/ Reseller/ DistributorGranger provides trash and recycling services for Mt. Pleasant residents. The city directs residents to Granger for waste collection, large item pickup, and brush chipping services.
• Art Reach of Mid-MichiganminorStrategic or Co-development PartnerArt Reach of Mid-Michigan provided grant support for the Bronze Legends heritage project featuring bronze art installations in downtown Mt. Pleasant.
• Mt. Pleasant Area Community FoundationminorStrategic or Co-development PartnerCommunity Foundation provided grant support for the Bronze Legends heritage art project.
• Michigan Council for the Arts and Cultural AffairsminorStrategic or Co-development PartnerState arts council provided grant support for the Bronze Legends heritage art project in downtown Mt. Pleasant.

Scale indicators10 records

Recent moves7 records

Expansion highlights6 records

Direct peers

• City of Holland, Michigan: Similar-sized Michigan municipality operating under council-manager form with comprehensive municipal services including utilities, parks, recreation, and economic development. Comparable scale and Great Lakes regional positioning make it a strong operational peer.
• City of Marquette, Michigan: Regional hub municipal government of similar size with university presence, full utility services, and council-manager governance. Comparable scale and Upper Midwest municipal operating model.
• City of Grand Haven, Michigan: Mid-sized Michigan municipality with comparable population, comprehensive service delivery, and tourism/education economy. Shared council-manager governance structure and Great Lakes regional context.
• City of Midland, Michigan: Mid-sized Michigan municipal government of comparable population and economic profile (anchored by Dow/Dow Chemical). Similar council-manager governance, full-service municipal operations, and mid-Michigan regional context make it a direct peer for benchmarking service delivery and fiscal management.
• City of East Lansing, Michigan: Michigan municipality heavily anchored by a major university (Michigan State), with similar university-student population dynamics, council-manager governance, and comprehensive municipal services comparable to Mt. Pleasant's CMU relationship.
• City of Alma, Michigan: Smaller-scale Michigan municipal government in the same central Michigan region with comparable service mix. Provides peer benchmarking on operational efficiency for a city of similar size.
• City of Kalamazoo, Michigan: Mid-sized Michigan municipality with comparable council-manager governance, comprehensive service delivery, and university-anchored economy. Slightly larger scale provides relevant peer benchmarking for Mt. Pleasant's growth trajectory.
• City of Traverse City, Michigan: Michigan municipal government of comparable scale serving a tourism-anchored economy with diversified sectors. Similar service portfolio (water, sewer, parks, recreation, downtown development) and focus on quality-of-life programming make it a relevant peer.

Others

• Isabella County, Michigan: County government that shares jurisdiction and collaborates with Mt. Pleasant on building inspections, elections, airport operations, and community development. County-municipal partnership structure makes it a directly relevant governance peer.
• Michigan Municipal League: Statewide association that provides policy advocacy, training, and benchmarking services to Michigan municipalities including Mt. Pleasant. Functions as an ecosystem enabler and peer-comparison clearinghouse for the state's cities.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/MtPleasantMI
• Facebookfacebook.com/mtpleasantmi
• LinkedInlinkedin.com/company/city-of-mt-pleasant-michigan
• Instagraminstagram.com/mtpleasantmichigan

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles8 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Mt. Pleasant