Quality Healthcare

What Quality Healthcare does

Quality Healthcare is a Brooklyn-headquartered, privately held home care services agency founded in 1994 that delivers in-home personal care, homemaking, companionship, medication reminders, meal preparation, and related activities-of-daily-living support to clients across New York State, with physical offices in Brooklyn (1523 Avenue M) and Queens (13119 Jamaica Ave). Its core operational technology is a home care service delivery platform with caregiver management and compliance tooling, supplemented by 10DLC-compliant SMS notifications; no proprietary software products, APIs, or AI/ML capabilities are disclosed.

The company operates three interlocking revenue streams: Medicaid-funded services including the Consumer Directed Personal Assistance Program (CDPAP), private-pay concierge care delivered through its Quality First sub-brand, and a free Personal Care Aide (PCA) certification program that also serves as a caregiver recruitment pipeline. Specialized Pediatric Home Care Services for newborns and NICU transitions extend the addressable base beyond elderly care. Distribution is direct-to-consumer via phone, website contact forms, and referrals from healthcare professionals, social workers, discharge planners, and geriatric consultants; no public pricing, API integrations, mobile applications, or funding events are disclosed. The agency operates as an affiliate of Honor Health Network, which provides centralized compliance and administrative support while preserving local operating independence. Leadership is led by John Kelly as Chief Executive Officer; broader management team data is not disclosed.

Name

Quality Healthcare

Legal name

QUALITY HEALTHCARE

Website

https://qualityny.com

Company type

Private

Founded year

1994

Operating status

Operating

Headcount range

251–500 employees

Short description

Quality Healthcare is a Brooklyn-based, licensed home care agency operating since 1994 that delivers Medicaid-funded personal care, homemaking, and CDPAP services across New York, plus private-pay concierge care via its Quality First sub-brand and pediatric services for newborns and NICU transitions.

Ownership category

akta.pro rank

Product category

Home Healthcare Services

NAICS

Home Health Care Services (6216)

SIC

Services-Home Health Care Services (8082)

akta.pro primary industry

Personal Care / Non-Medical Home Care (Private Duty) (HLAFAEAB)

akta.pro secondary industries

Private Duty 24/7 Nursing (RN/LPN) In-Home Care (HSABAHAJ), Hospital-Based/Home Health System-Affiliated Skilled Home Health (HLADAFAB)

Keywords

• Home care services
• Personal care aides
• CDPAP programs
• Pediatric home care
• Elderly care services

Headquarters

HQ city

Brooklyn

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Others

Revenue model

1. Medicaid-funded Home Care Services: Government-funded home care services through Medicaid programs including CDPAP (Consumer Directed Personal Assistance Program), covering personal care, homemaking, companionship, and other services for eligible individuals.
2. Private Pay / Concierge Services: Flexible out-of-pocket home care services for individuals who do not qualify for Medicaid, marketed through Quality First concierge division offering premium, personalized care options.
3. PCA Certification Program: Free Personal Care Aide (PCA) certification for qualified caregivers, with potential employment pipeline for the agency.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels8 records

Core offering

Quality Healthcare is a licensed and bonded home care agency that delivers in-home personal care, homemaking, companionship, medication reminders, meal preparation, grocery shopping, and transportation/escort services to individuals across New York State. Revenue is driven primarily through Medicaid-funded programs (including CDPAP) and through a premium Quality First concierge division for private-pay clients. The agency also operates a free PCA certification program for caregivers and offers specialized pediatric and chronic-condition home care.

Product overview

Quality Healthcare is a home care services company offering a portfolio of interconnected service lines. The core offerings include Personal Care Services, Homemaking, Laundry, Meal Preparation, Companionship, Medication Reminders, Grocery Shopping, Escort to Doctor Appointments, and Private Pay Services—all designed to help individuals remain independent in their homes. Premium services are delivered through the Quality First – Concierge Home Care sub-brand, which adds concierge-level personalized care with dedicated Care Partners, specialized chronic condition care, post-surgery rehabilitation, 24/7 live-in support, and lifestyle assistance. Specialized pediatric services cover newborns and infants including NICU transitions. The company also operates a PCA (Personal Care Aide) Certification Program that trains and certifies family caregivers, and supports the CDPAP (Consumer Directed Personal Assistance Program) for Medicaid-eligible clients.

Differentiator

Problem solved

Functional benefit

Brands

• Quality First: Concierge-level home care division offering personalized, premium home care services with dedicated Care Partners, flexible scheduling, and white-glove service. Provides services including personalized care, specialized home care for chronic conditions, post-surgery rehabilitation, companion support, escort and travel assistance, and 24/7 live-in care.

Products and services

• Personal Care Services Assistance with activities of daily living including bathing, dressing, grooming, and hygiene to ensure client comfort and dignity; for elderly, disabled, and chronically ill individuals served across New York.
• Homemaking Services Light housekeeping services including dishwashing and tidying to maintain a clean and comfortable home environment for clients.
• Laundry Services Washing, drying, folding, and organizing clothes and linens with attention to fabric sensitivities.
• Meal Preparation Services Nutritious meal planning and cooking tailored to clients' dietary needs and personal preferences.
• Companionship Services Social engagement, emotional support, and friendly conversation to combat loneliness and isolation among elderly and homebound clients.
• Grocery Shopping Services Assistance with creating shopping lists, selecting healthy foods, and completing in-store or online grocery shopping for clients.
• Escort to Doctor Appointments Safe transportation and accompaniment to medical visits, including help checking in and communicating with healthcare professionals.
• Private Pay Services Flexible, customizable home care services for individuals who do not qualify for Medicaid, allowing personalized care plans and out-of-pocket payment.
• Quality First – Concierge Home Care Elite, highly personalized premium home care services offering concierge-level attention with one-on-one dedicated Care Partners, flexible scheduling including live-in, hourly, and overnight care, and white-glove service; targeted at affluent private-pay clients.
• 24/7 Live-In & Overnight Care Around-the-clock in-home assistance with dedicated professionals ensuring safety, comfort, and peace of mind at all hours; part of the Quality First concierge offering.
• Post-Surgery & Rehabilitation Care Professional recovery assistance at home focused on medication management, mobility support, wound care monitoring, and therapy exercises; delivered through the Quality First concierge division.
• Pediatric Home Care Services Compassionate in-home pediatric care for newborns, infants, and families, including specialized support for NICU transitions, daily baby care, and overnight assistance; for families with newborns and children needing in-home support.
• PCA (Personal Care Aide) Certification Program Free certification program for individuals caring for a loved one who qualify; enables family caregivers to obtain a Personal Care Aide certificate and get paid for providing care through the PCA program.
• CDPAP Caregiver Program Consumer Directed Personal Assistance Program allowing family caregivers to provide care to eligible loved ones and receive compensation through Medicaid.

Named customers6 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

One partnership is on record.

• Honor Health NetworkcoreStrategic or Co-development PartnerQuality Healthcare is an affiliate of Honor Health Network, a trusted leader in home care services. While operating locally and independently, certain administrative and compliance protocols are managed at the network level in accordance with Honor Health Network standards. The parent company provides centralized compliance, HR, and operational support functions.

Scale indicators3 records

Recent moves5 records

Expansion highlights5 records

Direct peers

• All Metro Health Care: New York-based licensed home care agency providing personal care, homemaking, and CDPAP services across multiple boroughs. Operates a near-identical service portfolio to Quality Healthcare in the same Medicaid-funded personal care market.
• Premier Home Health Care Services: NY-headquartered personal care and home health agency offering Medicaid-funded personal care aide services, CDPAP, and private-pay care across multiple states. Directly comparable in payer mix, service lines, and geographic footprint.
• Partners in Care: NY-based nonprofit home care agency providing personal care, homemaking, and CDPAP services in the NYC metro area. Closely matches Quality Healthcare's service mix, geography, and payer mix.
• Edison Home Health Care: NY-licensed home care agency offering personal care aide services, CDPAP, and private-pay home care across the five boroughs. Direct competitor in the same Medicaid-funded personal care market with comparable caregiver-driven model.
• Americare: NY-based home care agency providing CDPAP and personal care services with a similar geographic concentration and payer mix. Closely comparable in target population and service delivery model.

Broad incumbents

• Help at Home: One of the largest U.S. personal care services providers focused on Medicaid-funded home and community-based services. Operates at significantly greater scale than Quality Healthcare and competes in many of the same Medicaid waiver programs.
• Aveanna Healthcare: Large publicly traded home health and personal care platform with significant pediatric home health and adult home care operations. Overlaps with Quality Healthcare's pediatric home care and Medicaid personal care lines, particularly in the Northeast.
• Bayada Home Health Care: National nonprofit home health and personal care provider with major presence in the Northeast, including pediatric and adult home care. Directly overlaps with Quality Healthcare's adult personal care and pediatric service lines.
• BrightSpring Health Services: Diversified home and community-based services provider with a large home health and personal care segment serving Medicaid populations. Competes for the same CDPAP-eligible and Medicaid personal care patient pool as Quality Healthcare.
• Pennant Group: Public home health, hospice, and senior living operator with personal care operations in multiple states. Competes in the broader home and community-based services space and has been an active acquirer of Medicaid personal care agencies.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/QHC.NY
• LinkedInlinkedin.com/company/quality-ny-home-health-care-ny
• Instagraminstagram.com/quality_healthcare
• Xx.com/QualityHealthNY

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Quality Healthcare