Docusnap
Docusnap GmbH is a German B2B software company founded in 2004 that provides agentless IT documentation, CMDB, and compliance reporting software for enterprises, IT service providers, and regulated organizations, primarily in the DACH region, via on-premises and SaaS deployments.
- Company typePrivate
- Founded2004
- HeadquartersKöln, Germany
- Headcount1–10
- GTM typeB2B
- OfferingSoftware
What Docusnap does
Docusnap GmbH is a German B2B software company founded in 2004 and headquartered in Kiefersfelden, Germany, that develops IT documentation and asset management software for enterprises, IT service providers, and regulated organizations primarily in the DACH region. Its core product is a wizard-based, agentless IT inventory platform that uses standard protocols (WMI, SNMP, SSH) to automatically discover hardware and software across Windows, Linux, macOS, HP-UX, VMware, Hyper-V, Active Directory, Microsoft 365, and SNMP-enabled devices, storing the results in an ITIL-compliant Configuration Management Database (CMDB). The platform automatically generates more than 200 reports, network maps, topology diagrams, permission analyses, and license-management outputs, and supports compliance reporting for ISO 27001, NIS-2, DORA, and PCI-DSS. Multi-tenancy enables IT service providers and system houses to manage multiple client environments in a single installation, while an on-premises deployment (Docusnap) and a cloud SaaS deployment (Docusnap365, hosted on Microsoft Azure West Europe with a Docusnap Enterprise Gateway in the customer network) coexist.
The company sells through a hybrid go-to-market: direct enterprise sales (dedicated sales phone lines, contact forms, live demos) targeting large accounts, plus a self-serve product-led motion (free trials of both deployment models, a public License Calculator, and video tutorials). Pricing is quote-based; Docusnap365 uses object-based annual subscription billing (payable in advance with mid-term upgrades), while the on-premises product is sold under perpetual or term-based licensing. Add-on modules (ISMS, Basic Documentation, Microsoft 365 Reports, GPO Overview, Message Definition Sublicensing, Virtualization Host automation, Icon Pack) provide incremental recurring revenue. Customers are diversified across healthcare (Asklepios Kliniken), telecommunications (Deutsche Telekom Technischer Service, Swisscom IT Service), financial services (GRAWE), manufacturing (Scania, Hans Henglein, Bechtle), hospitality (AccorHotels), pharmaceuticals (arevipharma), legal/advisory (Rödl & Partner), and education (City University of London), with the company claiming 5,000+ customers and a 99% satisfaction rate. The organization remains privately held, with Peter Kurz and Ingemar Mayr as Managing Directors, and discloses 1-10 employees with no external funding rounds.
Docusnap firmographics
Firmographics- Name
- Docusnap
- Legal name
- Docusnap GmbH
- Website
- https://docusnap.com
- Company type
- Private
- Founded year
- 2004
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Short description
- Docusnap GmbH is a German B2B software company founded in 2004 that provides agentless IT documentation, CMDB, and compliance reporting software for enterprises, IT service providers, and regulated organizations, primarily in the DACH region, via on-premises and SaaS deployments.
- Ownership category
- akta.pro rank
Docusnap industry classification
Industry- Product category
- IT documentation and IT asset management software
- NAICS
- Software Publishers (513210)
- SIC
- Services-Prepackaged Software (7372)
- akta.pro primary industry
- Configuration Management Database (CMDB) Platforms (HDAEALAE)
- akta.pro secondary industry
- iBPMS (Intelligent BPM Suites) & Process Automation Suites (HDAEAHAG)
Keywords
Where Docusnap is headquartered
LocationHeadquarters
- HQ city
- Köln
- HQ country
- Germany
- HQ region
- Europe
Offices1 record
Markets served
Docusnap business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure
Revenue model
- Docusnap365 SaaS Subscription: Cloud-based SaaS subscription with object-based pricing. Remuneration is calculated based on the sum of all objects (IT elements inventoried, documented and analyzed) that can be recorded with the software. Payment is made in advance for the selected billing period. Upgrades to a higher number of objects are possible at any time during the billing period, with the difference invoiced at the time of upgrade. Add-ons (such as ISMS, Basic Documentation, Microsoft 365 Reports) can be added and are billed for the contract term duration.
- Docusnap On-Premises License: Classic on-premises solution operated on the customer's own infrastructure. Perpetual or term-based licensing model, with the specific license terms governed by the Docusnap License Agreement. General terms and conditions apply for the on-premises version.
- Add-on Extensions: Additional modules such as ISMS Add-on, Basic Documentation Add-on, Microsoft 365 Reports, GPO Overview, Message Definition Sublicensing, Virtualization Host automation, and Icon Pack Customizing are available as extensions, billed as part of the Docusnap365 subscription or as add-ons to the on-premises license.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Usage-based | Annual | Docusnap365 SaaS with object-based tiers |
| One time/ perpetual license | Multi-year contract | Docusnap On-Premises license |
Go-to-market motion2 records
Distribution channels5 records
Marketing channels10 records
Docusnap product offering
Product offeringCore offering
Docusnap is a B2B IT documentation and inventory software platform that automatically discovers, documents, and analyzes IT hardware and software across hybrid environments without deploying agents on target systems. The platform is delivered either as an on-premises installation (Docusnap) or as a cloud-based SaaS (Docusnap365 paired with the Docusnap Enterprise Gateway) and underpins an ITIL-compliant CMDB with 200+ automated reports and maps. It is purpose-built for IT departments and IT service providers that need audit-ready documentation and compliance with ISO 27001, NIS-2, DORA, and PCI-DSS.
Product overview
Docusnap is a B2B IT documentation and inventory software company offering two deployment options: the on-premises Docusnap platform and the cloud-based Docusnap365 SaaS solution. The core product provides wizard-based IT inventory (without agents) across Windows, Linux, macOS, HP-UX, VMware, Hyper-V, Active Directory, Microsoft 365, and SNMP-enabled devices, storing all data in an ITIL-compliant CMDB. The platform automatically generates over 200 reports, network maps, and diagrams for IT documentation and analysis including permission audits and license management. Docusnap365 operates as a SaaS application at docusnap365.com with a local Docusnap Enterprise Gateway (DEG) component installed in the customer's network for data exchange. The product portfolio includes six add-on modules: Information Security (ISMS) Add-on for ISMS functionality, Automatic Basic Documentation Add-on, Microsoft 365 Reports Add-on, GPO Overview Add-on, Message Definition Sublicensing Add-on, Set Virtualization Host Automatically Add-on, and Icon Pack Customizing Add-on. Multi-tenancy is supported for IT service providers managing multiple client environments.
Differentiator
Problem solved
Functional benefit
Brands
- Docusnap365: Cloud-based SaaS version of the IT documentation software for inventory, documentation and analysis of IT infrastructures.
Products and services
- Docusnap (On-Premises) The on-premises IT documentation and asset management software from Docusnap, providing wizard-based IT inventory, automatic documentation generation, and analysis capabilities for Windows, Linux, macOS, HP-UX, VMware, Hyper-V, Active Directory, Microsoft 365, SNMP-enabled devices, switches, printers, and more via standard protocols (WMI, SNMP, SSH) without agents. Targeted at enterprise IT departments and IT service providers that prefer to run the software on their own infrastructure.
- Docusnap365 The cloud-based SaaS edition of the Docusnap IT documentation platform, accessed at docusnap365.com with the Docusnap Enterprise Gateway (DEG) installed in the customer's network to exchange data with the SaaS application. Requires no own server infrastructure and is automatically kept up to date, with object-based subscription pricing billed annually in advance.
- Docusnap Enterprise Gateway (DEG) A component installed by the licensee inside its own network that exchanges data between the customer's system and the Docusnap365 SaaS application, enabling cloud-based operation of Docusnap without exposing the customer environment directly to the internet.
- Information Security (ISMS) Add-on Add-on module that turns Docusnap into a comprehensive Information Security Management System (ISMS), supporting ISO 27001, NIS-2, and DORA compliance management. Sold as an extension to Docusnap on-premises and as part of a Docusnap365 subscription.
- Automatic Basic Documentation Add-on Add-on module that automatically generates basic IT documentation covering the most important information, keeping documentation always available and reducing manual documentation effort for IT teams.
- Microsoft 365 Reports Add-on Add-on module extending Docusnap with a set of reports on Microsoft 365 usage, providing insights into Microsoft 365 environments for IT administrators and managers.
- GPO Overview Add-on Add-on module providing a simple, consolidated overview of linked Group Policy Objects (GPOs) to help administrators understand policy configurations in their environment.
- Message Definition Sublicensing Add-on Add-on module that provides email notification functionality when sublicensing situations occur, alerting administrators to license compliance issues.
- Set Virtualization Host Automatically Add-on Add-on module that automatically fills the virtualization host field of inventoried virtual systems with the corresponding host, streamlining documentation of virtual environments.
- Icon Pack Customizing Add-on Add-on module that provides a package of original Docusnap icons for use in customizations, enabling customers to maintain consistent visual branding across maps, reports, and diagrams.
Quantifiable outcome
- 5,000+ customers worldwide using Docusnap for IT documentation
- +2 more outcomes
Companies that use Docusnap
Customer profileNamed customers12 records
Segments9 records
Ideal customer profiles3 records
Docusnap technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Feature10 records
Docusnap partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- BechtlecoreBechtle, described as a leading IT system house and services company, is listed as a customer and appears to use Docusnap for delivering IT documentation services to its own customers. The relationship suggests Bechtle functions as both a major customer and potentially a channel partner distributing Docusnap solutions.
Scale indicators3 records
Recent moves6 records
Expansion highlights5 records
Docusnap competitors and assessment
Company assessmentMarket position
Weaknesses5 records
Competitive moat5 records
Key risks5 records
Key highlights6 records
Customer concentration
Docusnap social profiles
Digital presenceDocusnap financial estimates
Financial estimateRevenue estimate
Valuation estimate
Docusnap leadership team
Management profileNumber of profiles
Profiles2 records
Docusnap funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Docusnap M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Docusnap
What does Docusnap do?
Docusnap is a B2B IT documentation and inventory software platform that automatically discovers, documents, and analyzes IT hardware and software across hybrid environments without deploying agents on target systems. The platform is delivered either as an on-premises installation (Docusnap) or as a cloud-based SaaS (Docusnap365 paired with the Docusnap Enterprise Gateway) and underpins an ITIL-compliant CMDB with 200+ automated reports and maps. It is purpose-built for IT departments and IT service providers that need audit-ready documentation and compliance with ISO 27001, NIS-2, DORA, and PCI-DSS.
Is Docusnap a public or private company?
Docusnap is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Docusnap founded?
Docusnap was founded in 2004. It employs 1 to 10 people.
Where is Docusnap based?
Docusnap is headquartered in Köln, Germany, in the Europe region.
How does Docusnap make money?
Three revenue lines are on record. Docusnap365 SaaS Subscription is the primary driver. The others are docusnap On-Premises License and add-on Extensions.
Does Docusnap have an API?
Yes. Docusnap provides an API that enables data exchange with third-party programs. Access is managed via Personal Access Tokens (PAT). The API is documented at docs365.docusnap.com for Docusnap365 users. When using the API interface, licensees must observe usage limits and documentation guidelines. Developer documentation is at docs365.docusnap.com/en.
What industry is Docusnap in?
Docusnap's product category is IT documentation and IT asset management software. Its primary akta.pro industry code is HDAEALAE, Configuration Management Database (CMDB) Platforms, with a secondary code of HDAEAHAG, iBPMS (Intelligent BPM Suites) & Process Automation Suites. Its NAICS code is 513210 and its SIC code is 7372.