Qualis Group
Qualis Group is a council-owned property services and development company in Epping Forest District, UK. It delivers housing maintenance, repairs, and asset management to 6,500 council homes, develops new homes on brownfield sites, and manages a £200m commercial property portfolio for Epping Forest District Council.
- Company typePrivate
- Founded2019
- HeadquartersLoughton, United Kingdom
- Headcount101–250
- GTM typeB2B and B2C
- OfferingServices
What Qualis Group does
Qualis Group Ltd is a private, council-owned property services company established in 2019 by Epping Forest District Council in the United Kingdom. It operates through seven wholly-owned subsidiaries — Qualis Property Solutions, Qualis Commercial, Qualis Homes, Qualis Community CIC, Qualis Management, Qualis Land, and Qualis Living — delivering housing maintenance, repairs, grounds services, asset management, commercial property rental, and new-build development across the Epping Forest District in Essex. Its primary customer is its parent, Epping Forest District Council, with end services reaching 6,500 council households and a broader base of residential property buyers, commercial tenants, and community groups. The company is headquartered in Loughton, Essex, employs 100+ people (with 40% residing locally), and holds ISO 45001 health and safety certification.
Revenue is generated through four principal streams: a managed services contract for housing maintenance funded through council housing service charges; rental income of approximately £10m annually from a combined commercial property portfolio valued at roughly £200m (including industrial units, car parks, and retail/office space managed partly on the Council's behalf); one-off sales proceeds from Qualis Homes new-build developments on brownfield sites (e.g., 28 affordable homes delivered at Roundhills); and commercial property management fees. Surplus is returned to the Council (£2m annually cited), with loan interest margins paid to EFDC on development financing. Service delivery combines phone, an online self-service portal (My Qualis), and in-person field operatives. Distribution is entirely domestic within the Epping Forest District.
The core technology layer consists of the My Qualis customer portal (linked to Qualis' repairs management system) and, as of May 2026, a Microsoft Copilot-based AI Agent that supports customer service staff by retrieving policies and trade information, prioritizing repair jobs, and flagging tenant vulnerability indicators (particularly for damp and mould cases). The AI capability is built entirely on Microsoft's platform with no proprietary models disclosed. Marketing and customer acquisition rely on the corporate website, social channels (LinkedIn, Instagram, Facebook), a careers portal, PR/news output, and local community events; there is no external sales motion beyond council relationships and direct property sales to consumers.
Qualis Group firmographics
Firmographics- Name
- Qualis Group
- Legal name
- Qualis Group Ltd
- Website
- https://qualisgroup.com
- Company type
- Private
- Founded year
- 2019
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Short description
- Qualis Group is a council-owned property services and development company in Epping Forest District, UK. It delivers housing maintenance, repairs, and asset management to 6,500 council homes, develops new homes on brownfield sites, and manages a £200m commercial property portfolio for Epping Forest District Council.
- Ownership category
- akta.pro rank
Qualis Group industry classification
Industry- Product category
- Housing & Property Management
- NAICS
- Residential Property Managers (531311), New Housing For-Sale Builders (236117), New Multifamily Housing Construction (except For-Sale Builders) (236116)
- SIC
- Operators Of Apartment Buildings (6513), General Bldg Contractors - Residential Bldgs (1520), Land Subdividers & Developers (No Cemeteries) (6552)
- akta.pro primary industry
- Multifamily Apartment Property Management (BPAJAFAA)
- akta.pro secondary industry
- Affordable & Subsidized Housing Property Management (LIHTC, Section 8) (BPAJAFAD)
Keywords
Where Qualis Group is headquartered
LocationHeadquarters
- HQ city
- Loughton
- HQ country
- United Kingdom
- HQ region
- Europe
Offices1 record
Markets served
Qualis Group business model
Business model- GTM type
- B2B and B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales
Revenue model
- Housing Services Contract: Revenue from delivering property maintenance, repairs, grounds maintenance, and asset management services on behalf of Epping Forest District Council to 6,500 council homes. Funded through council housing service charges.
- Property Development Sales: Development and sale of new homes (Qualis Homes) built on brownfield sites. Revenue from property sales to buyers including first-time buyers and those on housing waiting lists.
- Commercial Property Rental Income: Rental income from commercial properties owned and managed, including industrial units (Waltham Connect), car parks (Cottis Yard), and retail/industrial/office spaces. Combined portfolio assets in region of £200m.
- Commercial Property Management Fees: Property management services for Epping Forest District Council's commercial portfolio, generating management fees.
Go-to-market motion1 record
Distribution channels4 records
Marketing channels5 records
Qualis Group product offering
Product offeringCore offering
Qualis Group is a wholly council-owned property management, housing maintenance, and development company. It delivers day-to-day repairs, planned maintenance, emergency callouts, grounds services, and asset management for 6,500 Epping Forest District Council homes, while developing new affordable and market-rate homes on brownfield sites through its Qualis Homes subsidiary. It also manages a commercial property portfolio generating rental income and operates a Community Benefit Fund providing grants to local organisations.
Product overview
Qualis Group is a property management company, developer and council services provider wholly owned by Epping Forest District Council. The company operates through four main divisions: Qualis Property Solutions (housing maintenance, repairs, grounds services for 6,500 homes), Qualis Commercial (development, investment, and commercial property management), Qualis Homes (new home construction on brownfield sites), and Qualis Community (community benefit fund and investment). The group also includes Qualis Land for land and asset management. The group serves Epping Forest District residents through both digital channels (My Qualis customer portal) and traditional service channels, with recent AI-powered enhancements to customer service operations.
Differentiator
Problem solved
Functional benefit
Products and services
- Qualis Property Solutions Provides housing maintenance, repairs, grounds services, and asset management for Epping Forest District Council tenants. Handles day-to-day repairs, planned maintenance, emergency repairs, void property preparation, and grounds maintenance across 6,500 homes for the council.
- Qualis Commercial Development and investment arm delivering new homes, commercial space, and public amenities across the Epping Forest District. Also manages a portfolio of commercial investment properties owned and held on behalf of the Council, including Waltham Connect industrial units and Cottis Yard car park.
- Qualis Homes Housing developer delivering new homes across the Epping Forest District, focusing on brownfield sites to minimise Green Belt development. Provides affordable and market-rate housing for first-time buyers and those on the council housing waiting list.
- Qualis Community Community investment and support services, managing the Community Benefit Fund that provides financial support to local organisations, groups, and charities making a positive difference in the Epping Forest District.
- Qualis Land Land and asset management services including land acquisition and disposal consultancy, and commercial property management for retail, leisure, industrial, and office properties.
- My Qualis Tenant Portal Online customer portal allowing council tenants to report non-emergency routine repairs, book appointments, and track repair status 24/7. Links directly to Qualis' repairs management system.
- AI Agent for Customer Service (Microsoft Copilot) AI-powered customer service agent built on Microsoft Copilot that helps Qualis Property Solutions employees handle repairs and maintenance requests by providing instant access to policies, processes, and trade information, evaluating job priority, and supporting new starters with knowledge building and consistent customer experience.
Quantifiable outcome
- 93% customer satisfaction target for repairs
- +3 more outcomes
Companies that use Qualis Group
Customer profileNamed customers1 record
Segments3 records
Ideal customer profiles4 records
Qualis Group technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
AI capability2 records
Feature2 records
Qualis Group partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- MicrosoftcoreMicrosoft Copilot AI technology integrated into Qualis Property Solutions customer service operations. The AI Agent system uses Microsoft Copilot to help customer service employees handle repairs and maintenance requests more efficiently by providing instant access to policies, processes, and trade information.
Scale indicators7 records
Recent moves8 records
Expansion highlights6 records
Qualis Group competitors and assessment
Company assessmentRegional players
- Network Homes: London and South East-focused housing association providing affordable homes, property management, and development. Comparable geographic and customer overlap with Qualis' Epping Forest District footprint.
- Notting Hill Genesis: Major London-focused housing association with in-house property maintenance, asset management, and development. Overlaps with Qualis on social housing management, mixed-tenure development, and commercial property operations.
Direct peers
- Mears Group: UK-listed provider of housing maintenance, repairs, and facilities management to local authorities and housing associations. Direct competitor for Qualis Property Solutions' responsive repairs, planned maintenance, and asset management contracts.
- Keepmoat: UK residential developer with strong partnerships with local authorities and housing associations, focused on new-build and brownfield regeneration. Comparable to Qualis Homes' affordable and market-rate development activity.
- Countryside Partnerships: Major UK housebuilder with a partnerships division delivering residential-led mixed-tenure developments in partnership with local authorities and housing associations. Comparable to Qualis Homes' council-partnered development model.
- Places for London: Wholly-owned property company of Transport for London, acting as a local-authority-trading-style vehicle for commercial development, asset management, and place-shaping. Closest structural analogue to Qualis Group as a wholly-owned council subsidiary.
- Be First: Barking & Dagenham council's regeneration company delivering housing development, commercial property, and place-making. Local-authority trading company model with similar development and asset management remits to Qualis.
Broad incumbents
- Clarion Housing: UK's largest housing association managing 125,000+ homes and providing in-house maintenance, asset management, and development services. A scaled incumbent in social housing property management and development, overlapping with Qualis' full vertical.
- L&Q Group: Large UK housing association providing social housing, build-to-rent, private sales, and property maintenance services. Comparable across residential property management, development, and community investment verticals.
- Wates Group: UK residential and mixed-use developer with a public-sector partnerships division delivering council-led regeneration and housing. Comparable to Qualis Homes' council-partnered development pipeline.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks5 records
Key highlights7 records
Customer concentration
Qualis Group social profiles
Digital presenceQualis Group compliance and trust
Trust signalCompliance2 records
Qualis Group financial estimates
Financial estimateRevenue estimate
Valuation estimate
Qualis Group leadership team
Management profileNumber of profiles
Profiles7 records
Qualis Group subsidiaries and ownership
Company hierarchySubsidiaries7 records
Qualis Group funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Qualis Group M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Qualis Group
What does Qualis Group do?
Qualis Group is a wholly council-owned property management, housing maintenance, and development company. It delivers day-to-day repairs, planned maintenance, emergency callouts, grounds services, and asset management for 6,500 Epping Forest District Council homes, while developing new affordable and market-rate homes on brownfield sites through its Qualis Homes subsidiary. It also manages a commercial property portfolio generating rental income and operates a Community Benefit Fund providing grants to local organisations.
Is Qualis Group a public or private company?
Qualis Group is a private company. It is classified as state government owned and is currently operating.
When was Qualis Group founded?
Qualis Group was founded in 2019. It employs 101 to 250 people.
Where is Qualis Group based?
Qualis Group is headquartered in Loughton, United Kingdom, in the Europe region.
How does Qualis Group make money?
Four revenue lines are on record. Housing Services Contract is the primary driver. The others are property Development Sales, commercial Property Rental Income and commercial Property Management Fees.
Who are Qualis Group's main competitors?
Regional players on record are Network Homes and Notting Hill Genesis. Direct peers are Mears Group, Keepmoat, Countryside Partnerships, Places for London and Be First. Broad incumbents are Clarion Housing, L&Q Group and Wates Group.
Does Qualis Group have an API?
No public API is recorded for Qualis Group.
What industry is Qualis Group in?
Qualis Group's product category is Housing & Property Management. Its primary akta.pro industry code is BPAJAFAA, Multifamily Apartment Property Management, with a secondary code of BPAJAFAD, Affordable & Subsidized Housing Property Management (LIHTC, Section 8). Its NAICS code is 531311 and its SIC code is 6513.