City of Concord New Hampshire

Municipal Government Servicesconcordnh.gov

The City of Concord, New Hampshire is a municipal government founded in 1726 that serves as the state capital, delivering public safety, utilities, infrastructure, recreation, and permitting services to residents, local businesses, and visitors through a CivicPlus digital platform and direct service delivery.

Company typePublic
Founded1726
HeadquartersConcord, United States
Headcount501–1,000
GTM typeB2C
OfferingServices

What City of Concord New Hampshire does

The City of Concord, New Hampshire is a municipal government entity founded in 1726, serving as the state capital of New Hampshire and one of the oldest municipalities in New England. Concord provides a full suite of public services to its residents, local businesses, and visitors through approximately 500 employees organized across departments including Police, Fire, General Services (streets, water, wastewater, trash and recycling), Library, Parks and Recreation, Parking, Economic Development, and Diversity/Equity/Inclusion. Core service lines encompass public safety, utility operations, infrastructure maintenance (including 121 miles of sidewalks), waste management, recreation programming and facility rentals (Everett Arena, pools, City Auditorium, golf course), permitting and licensing, and a general-aviation municipal airport. The City also operates the Concord Community Power program, an electricity-supply initiative administered in partnership with the Community Power Coalition of NH.

The City's technology platform is built on CivicPlus CivicEngage, which powers the official concordnh.gov portal and integrates with the MyConcordNH mobile app (powered by SeeClickFix), the Notify Me SMS/email notification system, an interactive GIS viewer, the Citizen Self Service (CSS) Permit Portal, the WebTrac recreation management system (Vermont Systems), and PayByPhone for parking. Distribution is direct-to-consumer through in-person service at City Hall (41 Green Street), online self-serve portals, mobile applications, phone, and department facilities. Recent capital and product initiatives include a New Police Station Project, a 2026-2028 rollout of automated trash and recycling collection, a citywide property revaluation (2024-2026), Memorial Field master planning, and the Weatherize Concord energy-efficiency program.

Revenue is generated as a municipal funding model: property taxes are the primary source, billed quarterly with due dates in July and October, supplemented by water/wastewater/trash utility fees, parking and garage revenue (PayByPhone), permits and licensing (building, health, dog, marriage), recreation program and facility rental fees, and Concord Municipal Airport operations. The City is governed by an elected City Council and administered by a City Manager; ownership is public, with no private equity, venture, or institutional ownership structure applicable.

City of Concord New Hampshire firmographics

Firmographics

Name: City of Concord New Hampshire
Legal name: City of Concord, New Hampshire
Website: https://concordnh.gov
Company type: Public
Founded year: 1726
Operating status: Operating
Headcount range: 501–1,000 employees
Short description: The City of Concord, New Hampshire is a municipal government founded in 1726 that serves as the state capital, delivering public safety, utilities, infrastructure, recreation, and permitting services to residents, local businesses, and visitors through a CivicPlus digital platform and direct service delivery.
Ownership category
akta.pro rank

City of Concord New Hampshire industry classification

Industry

Product category: Municipal Government Services
NAICS: Waste Collection (56211), Water, Sewage and Other Systems (2213), Waste Treatment and Disposal (56221)
SIC: Refuse Systems (4953), Sanitary Services (4950)
akta.pro primary industry: Public Works & Municipal Infrastructure (Streets, Stormwater, Facilities) (BPAIACAF)

Keywords

Municipal government services
Property tax administration
Public utility services
Parks and recreation
Building permits licensing

Where City of Concord New Hampshire is headquartered

Location

Headquarters

HQ city: Concord
HQ country: United States
HQ region: North America

Offices5 records

Markets served

City of Concord New Hampshire business model

Business model

GTM type: B2C
Offering type: Services
Cost components: Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Others

Revenue model

Property Taxes: Primary municipal revenue source; property tax bills issued quarterly with payments due July 1 and October 1
Utility Services: Water, wastewater, and trash/recycling collection fees charged to residents and businesses
Parking: Parking meter revenue, garage fees, and parking permits; managed through PayByPhone app
Permits and Licensing: Building permits, health licenses, dog licenses, marriage licenses, and various business permits
Recreation Programs: Fees for Parks & Recreation programs, facility rentals (Audi, Everett Arena, pools), and golf course
Airport Operations: Revenue from Concord Municipal Airport operations and development zones

Pricing tiers

Model	Billing	Price
Unit Pricing	Pay-as-you-go	Parking rates vary by location and duration
Unit Pricing	Per-event	Facility rentals (City Audi) require deposit and fees
Unit Pricing	Pay-as-you-go	Roller skating admission at Everett Arena
Other	Quarterly	Property tax bills issued quarterly

Go-to-market motion1 record

Distribution channels5 records

Marketing channels9 records

City of Concord New Hampshire product offering

Product offering

Core offering

The City of Concord, New Hampshire delivers core municipal services to residents and businesses including public safety (police, fire), utilities (water, wastewater, trash and recycling), road and sidewalk maintenance, parks and recreation programming, library services, parking, building permits and licensing, and community power supply. Service delivery is supported by a unified digital platform (concordnh.gov website plus MyConcordNH mobile app) and a network of department facilities including City Hall at 41 Green Street.

Product overview

The City of Concord, New Hampshire operates a unified digital platform powered by CivicPlus CivicEngage, combining its official website with integrated citizen services. The portfolio includes the main concordnh.gov portal, the MyConcordNH mobile app (powered by SeeClickFix), the WebTrac recreation management system for programs and facility rentals, the Notify Me notification subscription service, an Interactive GIS mapping system, Online Bill Payment for utilities and taxes, a Citizen Self Service Permit Portal, and the Concord Community Power program. These interconnected services are designed to provide centralized access to municipal government functions, enabling citizen engagement, service requests, program registration, and utility management through both web and mobile channels.

Differentiator

Problem solved

Functional benefit

Products and services

Official City Website (concordnh.gov)

Quantifiable outcome

Transportation Policy Advisory Committee established
+2 more outcomes

Companies that use City of Concord New Hampshire

Customer profile

Named customers2 records

Segments3 records

Ideal customer profiles3 records

City of Concord New Hampshire technology and API

Technology

Technology focussed No

API detail

Has API: No
API docs
API detail

Core technology

AI maturity

App detail

Integration5 records

Feature5 records

City of Concord New Hampshire partnerships and signals

Strategic signal

Partnerships

Five partnerships are on record, tiered core and minor.

Community Power Coalition of NHcoreStrategic or Co-development PartnerCollaborative partnership for community power supply and energy services. The City participates in the Community Power Coalition of NH Board of Directors, which approves rate adjustments for Concord's community power program. Joint initiative to provide competitive energy rates to residents.
SeeClickFixcoreTechnology or IntegrationTechnology partnership powering the MyConcordNH mobile app and online service request system. SeeClickFix enables citizens to report non-emergency issues via mobile or web, improving municipal responsiveness to citizen concerns.
CivicPluscoreTechnology or IntegrationWebsite platform provider powering the official ConcordNH.gov website with civic engagement features including Notify Me notifications, calendar management, and content management.
Greater Concord Chamber of CommerceminorStrategic or Co-development PartnerPartnership with local business organization for economic development initiatives, business support, and community prosperity programs including the Tri-Centennial celebration.
Concord Public Library FoundationminorStrategic or Co-development PartnerNon-profit foundation supporting library programs through grants including LOTE4Kids (World Languages Storytime) offering picture books in 75+ languages.

Scale indicators4 records

Recent moves6 records

Expansion highlights4 records

City of Concord New Hampshire competitors and assessment

Company assessment

Direct peers

City of Manchester, New Hampshire: Largest city in New Hampshire operating the same core municipal functions (police, fire, public works, water/wastewater, trash/recycling, parks, library, permitting, parking). Directly comparable as a full-service municipal government serving a similar New England urban-suburban population.
City of Keene, New Hampshire: Southwestern NH city providing the same full suite of municipal services. Comparable as a smaller-scale New Hampshire municipal government with similar operating structure (city manager/council).
City of Nashua, New Hampshire: Second-largest city in New Hampshire with a comparable service portfolio (public safety, utilities, parks, permitting, digital services). Provides a near-substitute comparison point for operational scale and revenue mix in the same state.
City of Burlington, Vermont: Vermont's largest city with an analogous service portfolio including water/wastewater utilities, refuse/recycling, parking enterprise, recreation facilities, and a community-choice energy program (Burlington Electric / NET Metering). Comparable as a New England municipal government of similar size profile.
City of Portland, Maine: Maine's largest city with comparable municipal functions (public safety, water/sewer, solid waste, parking, parks/rec, permitting). Relevant New England coastal/mid-size city benchmark.
City of Lowell, Massachusetts: Mid-size Massachusetts Gateway City operating police, fire, public works, water/wastewater, recycling, and recreation services. Comparable as a New England municipal government serving a comparable population scale.
City of Portsmouth, New Hampshire: Mid-sized New Hampshire municipal government offering the same mix of public safety, water/wastewater, refuse, parking, recreation, and permitting services. Useful benchmark for tourism-augmented municipal revenue models.

Broad incumbents

City of Cambridge, Massachusetts: Highly digitized New England municipal government with mature online permitting, GIS, and 311-style services. Comparable as a benchmark for digital service maturity within a New England municipal context.
City of Worcester, Massachusetts: Larger New England municipal government offering a broader-scale version of the same service portfolio. Useful as an upper-bound benchmark for operating scale, utility enterprise structure, and capital program management.

Others

CivicPlus: Vendor partner that powers Concord's official website, Notify Me alerts, and citizen engagement features. Listed as an ecosystem participant rather than a competitor, but serves similar municipal customers with comparable civic engagement tools.

Market position

Strengths5 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

City of Concord New Hampshire compliance and trust

Trust signal

Compliance2 records

City of Concord New Hampshire financial estimates

Financial estimate

Revenue estimate

Valuation estimate

City of Concord New Hampshire leadership team

Management profile

Number of profiles

Profiles2 records

City of Concord New Hampshire funding detail

Funding detail

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

City of Concord New Hampshire M&A and investment

M&A and investment

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about City of Concord New Hampshire

What does City of Concord New Hampshire do?

Is City of Concord New Hampshire a public or private company?

City of Concord New Hampshire is a public company. It is classified as state government owned and is currently operating.

When was City of Concord New Hampshire founded?

City of Concord New Hampshire was founded in 1726. It employs 501 to 1,000 people.

Where is City of Concord New Hampshire based?

City of Concord New Hampshire is headquartered in Concord, United States, in the North America region.

How does City of Concord New Hampshire make money?

Six revenue lines are on record. Property Taxes are the primary driver. The others are utility Services, parking, permits and Licensing, recreation Programs and airport Operations.

Who are City of Concord New Hampshire's main competitors?

Direct peers on record are City of Manchester, New Hampshire, City of Keene, New Hampshire, City of Nashua, New Hampshire, City of Burlington, Vermont, City of Portland, Maine, City of Lowell, Massachusetts and City of Portsmouth, New Hampshire. Broad incumbents are City of Cambridge, Massachusetts and City of Worcester, Massachusetts. CivicPlus is listed as an others.

Does City of Concord New Hampshire have an API?

No public API is recorded for City of Concord New Hampshire.

What industry is City of Concord New Hampshire in?

City of Concord New Hampshire's product category is Municipal Government Services. Its primary akta.pro industry code is BPAIACAF, Public Works & Municipal Infrastructure (Streets, Stormwater, Facilities). Its NAICS code is 56211 and its SIC code is 4953.