Town Of Canmore

What Town Of Canmore does

Town of Canmore is the municipal government of Canmore, a mountain community of more than 17,000 residents in the Bow Valley region of Alberta, Canada, within the traditional Treaty 7 territory. The municipality operates under the Alberta Municipal Government Act and is governed by an elected Council and a Chief Administrative Officer (Sally Caudill), with three additional General Managers overseeing Infrastructure (Whitney Smithers), Municipal Services (Scott McKay), and Corporate Services (Dustin Schinbein). It delivers the standard portfolio of local government services, including property tax assessment and collection, bi-monthly utility billing for water/wastewater and solid waste, building and development permitting, recreation programming at Elevation Place and the Canmore Recreation Centre, fire-rescue and RCMP-coordinated public safety, municipal enforcement, parks, trails, cemetery services, animal licensing, and community supports via the Family Connection Centre.

The Town's service delivery is supported by a portfolio of citizen-facing digital platforms rather than a unified product. Core systems include the Virtual Town Hall (online.canmore.ca) for tax, utility, receivables, and business license self-service; an Online Permit and Service Portal (portal.canmore.ca); the Programs Registration platform (recreation.canmore.ca); an Interactive Community Map built on ArcGIS Experience Builder with 2022 and 2025 orthophoto basemaps and overlays for property, planning, flood, steep creek, and wildlife corridor data; a Parking Portal; Voyent Alert! emergency notifications (shared with Town of Banff and MD of Bighorn); the MyCanmore public engagement platform; a Report or Request tool; and a Dayforce HCM careers portal. Integrations include ArcGIS, Voyent Alert!, and Google Translate (100+ languages on the Hazard Monitoring page).

Revenue mechanics are tax- and fee-based: annual property taxes (due June 30 with staged 5% penalties), bi-monthly utility bills with base rates plus metered consumption, business and building permits and licenses, recreation memberships and drop-in fees (e.g., $5 Adult Drop-In Pickleball), paid parking, animal licenses ($14.50-$55.00 for dogs, $25.00 voluntary cat), and cemetery memorial plaques ($3,203-$7,088 across 10/20-year terms). Major 2024-2026 capital projects include a $103 million Wastewater Treatment Plant, $7.2 million Odour Control Phase 3, and $4.2 million Railway Avenue utility upgrades. Strategic priorities include flood mitigation, housing action, the Bow Valley Community Fireguard, transportation, and parks and pathways; the Livability Tax Program is moving forward for the 2026 tax year.

Name

Town Of Canmore

Legal name

Town of Canmore

Website

https://canmore.ca

Company type

Private

Founded year

1965

Operating status

Operating

Headcount range

251–500 employees

Short description

Town of Canmore is the municipal government of Canmore, Alberta, delivering property tax, utility, recreation, permitting, and public safety services to 17,000+ residents and businesses through a portfolio of citizen-facing digital platforms.

Ownership category

akta.pro rank

Product category

Municipal Government Services

NAICS

Water, Sewage and Other Systems (2213), Water Supply and Irrigation Systems (221310), Utilities (221)

SIC

Water Supply (4941), Services-Facilities Support Management Services (8744), Sanitary Services (4950)

akta.pro primary industry

Public Works & Municipal Infrastructure (Streets, Stormwater, Facilities) (BPAIACAF)

akta.pro secondary industry

Parks, Recreation & Cultural Services (BPAIACAI)

Keywords

• Municipal government services
• Property tax collection
• Waste management services
• Recreation facilities
• Building permits

Headquarters

HQ city

Canmore

HQ country

Canada

HQ region

North America

Offices8 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Infrastructure, Operations, Supply Chain, Technology or R&D, Marketing or Sales

Revenue model

1. Property Tax Revenue: Annual property taxes collected from residential and non-residential properties to fund municipal programs and services. Town collects only the amount needed as determined by budget process. Includes provincial education tax requisition and Bow Valley Regional Housing contributions.
2. Utility Fees: Bi-monthly utility bills including base rate charges for recycling, solid waste, metered water and wastewater services plus charges for water consumption. Revenue supports daily waste container servicing, water treatment and distribution, wastewater treatment and collection, stormwater management.
3. Business Licenses and Permits: Fees collected from business licensing, building permits, development permits, event permits, film permits, and other commercial activity permits within the municipality.
4. Recreation Programs and Memberships: Revenue from recreation facility memberships, drop-in programs, registered programs, facility rentals, and punch passes for access to aquatics, climbing gym, fitness centre, arenas, and other recreation facilities.
5. Animal Licenses: Mandatory dog licensing fees ranging from $14.50-$55.00 depending on purchase timing, plus voluntary cat licensing at $25.00. Fees support animal control services, kenneling, and the Mutt Mitts program.
6. Parking Fees: Revenue from paid parking including resident permits, monthly parking passes, and parking tickets. Changes to paid parking implementation scheduled for March 18, 2026.

Pricing tiers

Go-to-market motion1 record

Distribution channels6 records

Marketing channels9 records

Core offering

The Town of Canmore is a municipal government providing essential local government services to residents, businesses, and visitors. Core services include property tax administration, utility services (water, wastewater, solid waste, recycling), recreation facility operations and programming, building and development permitting, public safety (fire-rescue, RCMP liaison, municipal enforcement), cemetery services, animal licensing, and community supports. The municipality operates through a network of civic facilities and digital service portals serving a population of 17,000+ in the Bow Valley region of Alberta.

Product overview

The Town of Canmore provides a portfolio of citizen-facing digital platforms and services including the Online Services Portal (Virtual Town Hall) for tax, utility, and business license management; Programs Registration Platform for recreation and community programs; Online Permit and Service Portal for planning and building applications; Interactive Community Map powered by ArcGIS for spatial data; Parking Portal for permit and ticket management; Voyent Alert! for emergency notifications; Recreation Calendar for facility scheduling; MyCanmore for public engagement; Report or Request Tool for service requests; and Career Opportunities portal for HR functions. The digital ecosystem operates as multiple integrated web platforms rather than a unified single product.

Differentiator

Problem solved

Functional benefit

Products and services

• Property Tax Administration Annual property tax collection from residential and non-residential properties funding municipal programs and services. Bills due June 30 annually with progressive 5% penalties for late payment; collected amounts include provincial education tax requisition and Bow Valley Regional Housing contributions.
• Utility Services Bi-monthly utility billing covering water, wastewater, solid waste, recycling, and stormwater management. Includes base rate charges plus metered water consumption; supports daily waste collection, water treatment and distribution, and wastewater treatment. EPCOR provides 24-hour emergency water service.
• Recreation Programs and Facility Access Memberships, drop-in programs, registered programs, facility rentals, and punch passes for access to recreation facilities including aquatics, climbing gym, fitness centre, arenas, and other recreation amenities at Elevation Place and Canmore Recreation Centre.
• Business and Development Permits Fees and processing for business licensing, building permits, development permits, event permits, and film permits within the municipality. Available via the Online Permit and Service Portal at portal.canmore.ca.
• Animal Licensing Mandatory dog licensing with seasonal pro-rated fees ranging from $14.50 to $55.00 for one-year licenses and $83.00 to $110.00 for three-year licenses, plus voluntary cat licensing at $25.00. Fees fund animal control services, kenneling, and the Mutt Mitts program.
• Cemetery Services and Memorial Plaque Program Cemetery services including memorial plaque program with bench options ($3,203 for 10-year, $5,775 for 20-year) and picnic table options ($3,833 for 10-year, $7,088 for 20-year); additional plaques at $525 each.
• Fire-Rescue Services Fire suppression, rescue, and emergency response services for the Town of Canmore population of 17,000+ along the Trans Canada Highway. Includes mutual aid with Kananaskis Country, Town of Banff, Banff National Park, and MD of Bighorn. Fire investigation reports available at $149 per request (2026 fee).
• Paid Parking Program
• Livability Tax Program Housing affordability tax program differentiating tax rates between primary residences (lower) and non-primary residences (higher) to address housing affordability in Canmore, launching for the 2026 tax year.

Named customers3 records

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

Feature3 records

Partnerships

Twelve partnerships are on record, tiered core and minor.

• Higashikawa, Japan (Sister City)coreStrategic or Co-development PartnerFormal sister city relationship with Higashikawa, Japan under the Arts, Culture and Heritage department. Promotes cultural exchange and international friendship between the communities.
• Treaty 7 NationscoreStrategic or Co-development PartnerTown acknowledges traditional territory of Treaty 7 including Îyârhe Nakoda (Stoney Nakoda) nations - Bearspaw, Chiniki, and Goodstoney First Nations; Tsuut'ina First Nation; and Blackfoot Confederacy (Siksika, Piikani, Kainai). Also acknowledges Otipemisiwak Métis Government, Rocky View Métis District. Commits to Truth and Reconciliation and working in right relations.
• EPCOR Water ServicescoreOthersEPCOR provides 24-hour emergency water service contact at 403.609.6400 for water service emergencies. EPCOR handles water treatment and distribution services for the municipality.
• Volker StevinminorOthersProvincial roads maintenance contractor providing highway and road services. Contact: 1.888.877.6237
• RCMP (Royal Canadian Mounted Police)coreOthersRCMP provides policing services through the Canmore Detachment at 101 Elk Run Blvd. Mandate includes protecting life and property, detecting and investigating crime, crime prevention, and enforcing federal, provincial, and municipal statutes.
• Bow Valley Victim ServicesminorOthersExternal victim services organization providing support, information, and referrals to victims of crime, trauma, or tragedy. Located at Banff RCMP detachment.
• MD of BighornminorStrategic or Co-development PartnerMutual aid partner for fire-rescue services and shares Voyent Alert! emergency notification system with Town of Banff and MD of Bighorn.
• Town of BanffminorStrategic or Co-development PartnerMutual aid partner for emergency services and co-user of Voyent Alert! emergency notification system.
• Kananaskis CountryminorStrategic or Co-development PartnerMutual aid partner for fire-rescue services including Morley, Kananaskis Country, Town of Banff, and Banff National Park.
• Bow Valley Regional Housing (BVRH)minorOthersBVRH requisition supports supportive living accommodation for seniors in the Bow Valley. Partners include Town of Canmore, ID#9 (Banff National Park), Town of Banff, Kananaskis Improvement District, and MD of Bighorn.
• Alberta School Foundation Fund (ASFF)minorOthersTown collects education taxes on behalf of ASFF. Town has no jurisdiction over setting school tax rates.
• Legassy Municipal ServicesminorOthersContracted service provider for all property assessment services in Canmore.

Scale indicators8 records

Recent moves6 records

Expansion highlights5 records

Others

• CivicPlus: Provider of municipal government websites, online service portals, and civic engagement software used by many Canadian and US municipalities comparable in scale to Canmore.
• Esri (ArcGIS): GIS platform provider whose ArcGIS technology underpins Canmore's Interactive Community Map. Relevant technology peer for the municipality's spatial-data and public-information infrastructure.
• EPCOR Utilities: Contracted water treatment and distribution operator for the Town of Canmore. Relevant service-delivery and infrastructure peer for the utility portion of Canmore's operations.

Direct peers

• City of Revelstoke: BC mountain municipality providing water, sewer, recreation, and protective services to a small population reliant on tourism and outdoor recreation. Closely comparable service portfolio and revenue mix.
• Jasper Municipality (Municipality of Jasper): Alberta mountain national-park town of similar scale providing utilities, recreation, fire-rescue, and community services. Comparable demographic profile, tourism dependence, and small-municipal governance model.
• District of Squamish: BC corridor-and-mountain municipality with comparable population (~20,000), recreation programming, water/wastewater utilities, and tourism/recreation revenue mix. Similar service-delivery and capital-investment profile.
• Town of Banff: Adjacent Bow Valley municipality sharing the Voyent Alert emergency system, mutual-aid fire-rescue agreements, and Bow Valley Regional Housing partnership. Most directly comparable Canadian Rockies municipal government.
• Municipal District of Bighorn: Rural Alberta municipal district immediately surrounding Canmore and a documented mutual-aid fire-rescue partner. Comparable rural-mountain governance and emergency-services delivery model.
• Resort Municipality of Whistler: British Columbia mountain resort municipality serving a similar resident-visitor mix with utility operations, recreation facilities (aquatics, arenas, fitness), paid parking, and property-tax-funded services. Closest functional analogue outside Alberta.

Regional players

• City of Cranbrook: Regional Southeast BC municipality providing full municipal services including utilities, recreation, and emergency response. Comparable in scale and service breadth, though less tourism-driven than Canmore.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/townofcanmore
• Facebookfacebook.com/townofcanmore

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Town Of Canmore