What Hennepin EMS does

Hennepin EMS is a county government emergency medical services agency operating as the primary 9-1-1 EMS provider for Hennepin County, Minnesota, since 1894 and transferred to Hennepin County management in 1964. The agency is headquartered at Hennepin Healthcare in downtown Minneapolis (701 Park Ave) and operates across 266 square miles covering 14 municipalities and a resident/visitor population of nearly 1.5 million. It runs a portfolio of divisions: 9-1-1 Operations (37 ALS ambulances plus command and specialty vehicles), the Emergency Communications Center (handling 425,769+ phone calls annually), Community Paramedicine (mobile integrated healthcare home visits), Special Operations (event medicine at US Bank Stadium, Target Center, and major events including Super Bowl and Final Four), Education (EMR, EMT, Paramedic certification and continuing education), and Medical Direction (5 Emergency Medicine physicians). It is staffed by 300+ personnel including 173 paramedics, 22+ dispatchers, and 7 community paramedics, processing 93,000+ ambulance runs and 120,000+ education instructional hours annually.

The agency's technology stack is built around proprietary and advanced medical hardware rather than software: it was the first large EMS service in the world to install the Stryker Power-LOAD system fleet-wide, deploys pre-hospital ultrasound on ambulances via the P3 Advanced Practice Paramedic program, and uses LUCAS3 mechanical CPR devices, McGRATH video laryngoscopy, Zoll X Series cardiac monitors, and CPAP equipment. The PLASMA mobile app (available on Android, iOS, and KaiOS) serves as the customer-facing service interface, while the agency's clinical edge comes from physician-supported protocols enabling aggressive treatment, field cath lab activation, and cardiac arrest survival rates exceeding national averages. Strategic partnerships with Hennepin Healthcare, Minneapolis Fire Department, Life Link III, and multiple Minnesota counties (for T-CPR pre-arrival instructions) extend the operating ecosystem.

Hennepin EMS is a government entity, not a commercial company; revenue mechanics derive from three streams: emergency medical transport (government-conveyance billing routed through Hennepin Healthcare), event medical services contracts (US Bank Stadium, Target Center, professional sports franchises, University of Minnesota), and EMS education tuition. Pricing is not publicly disclosed. The go-to-market is direct-to-government through 9-1-1 service contracts, direct-to-enterprise for event standby, and direct enrollment for education. The agency serves county residents/visitors as the primary segment, with secondary segments in professional sports/entertainment venues, mobile integrated healthcare patients, and healthcare professionals seeking certification. It is not privately held, takes no outside investment, and is operationally integrated with the Hennepin Healthcare academic medical system.

Name

Hennepin EMS

Legal name

Hennepin EMS

Website

https://hennepinems.org

Company type

Private

Founded year

1894

Operating status

Operating

Headcount range

11–50 employees

Short description

Hennepin EMS is a county government emergency medical services agency that provides 9-1-1 response, transport, community paramedicine, event medicine, and EMS education across Hennepin County, Minnesota, serving 14 municipalities and approximately 1.5 million residents and visitors.

Ownership category

akta.pro rank

Product category

Emergency Medical Services

NAICS

Ambulance Services (62191), Ambulatory Health Care Services (621)

SIC

Services-Health Services (8000)

akta.pro primary industry

911/Public EMS Agencies (Municipal/County/Fire-Based) (HLAFANAA)

akta.pro secondary industries

Community Paramedicine & Mobile Integrated Healthcare (MIH/CP) Programs (HLAFANAI), Hospital-Based EMS & Mobile Integrated Health (HLAFANAC), Emergency Medical Services (EMS) & Ambulance Services (BPAIAGAC)

Keywords

• Emergency medical services
• Advanced life support
• Community paramedicine
• EMS education training
• Event medical coverage

Headquarters

HQ city

Minneapolis

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Others

Revenue model

1. Emergency Medical Transport Services: Revenue from emergency medical transport services provided to residents and visitors of Hennepin County, funded through 911 response system and emergency medical services contracts with municipalities.
2. Event Medical Services: Revenue from providing medical coverage for professional sporting events, concerts, marathons, and community gatherings at venues including US Bank Stadium and Target Center.
3. EMS Education and Training: Revenue from providing initial certification courses (EMR, EMT, Paramedic), continuing education, advanced cardiac and trauma life support courses for healthcare professionals, and online course offerings.

Go-to-market motion1 record

Distribution channels4 records

Marketing channels5 records

Core offering

Hennepin EMS is an urban/suburban 9-1-1 emergency medical services agency providing advanced life support ambulance response, emergency communications dispatch, community paramedicine home visits, event medical coverage for professional sports and entertainment venues, and EMS education and certification training for healthcare professionals. The agency handles more than 87,000 calls for service per year across 266 square miles serving nearly 1.5 million residents and visitors in Hennepin County, Minnesota.

Product overview

Hennepin EMS is a public safety EMS agency offering emergency medical services rather than a traditional software product company. The organization provides a portfolio of integrated services including 9-1-1 emergency response, the PLASMA mobile app for service access, Emergency Communications Center dispatching, Emergency & Critical Care Education training programs, Community Paramedic mobile healthcare, and Special Operations event medicine coverage. The PLASMA app serves as the customer-facing mobile application for service delivery, while the core EMS operations include advanced life support ambulances, communications dispatch, and community healthcare programs.

Differentiator

Problem solved

Functional benefit

Products and services

• 9-1-1 Emergency Medical Services Urban/suburban 9-1-1 EMS agency providing advanced life support ambulance response, paramedic care, and emergency medical transport for residents and visitors of Hennepin County, Minnesota, handling more than 87,000 calls for service each year.
• Emergency Communications Center (ECC) 24/7 dispatch center providing 9-1-1 call handling, pre-arrival instructions, resource coordination, Telephone CPR (T-CPR), and communication services for Hennepin County EMS operations, processing more than 425,000 communications transactions and 85,000 calls for service annually.
• Special Operations / Event Medicine
• Community Paramedic Program Mobile integrated healthcare program providing home visits, chronic disease management, medication compliance support, and care coordination for patients who do not qualify for visiting nurse services, with the goal of reducing hospital readmissions and connecting patients to primary care.
• Emergency & Critical Care Education
• Paramedic Services (Advanced Life Support)
• PLASMA Mobile App

Quantifiable outcome

• Cardiac arrest survival rates well beyond national average
• +6 more outcomes

Named customers6 records

Segments5 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

Feature4 records

Partnerships

Seven partnerships are on record, tiered minor and core.

• Chippewa, Lac Qui Parle, Yellow Medicine, and Rock Counties (Minnesota)minorStrategic or Co-development Partner · 1 July 2021Hennepin EMS ECC began providing T-CPR Pre-Arrival Instructions for these counties in July 2021, expanding Telephone CPR services across additional Minnesota counties.
• US Bank StadiumcoreStrategic or Co-development PartnerHennepin EMS is the comprehensive medical provider for US Bank Stadium, providing customized medical plans and coordinating response with local public safety agencies for all events including Super Bowl, Final Four, X-Games, concerts, and professional football games.
• Target CentercoreStrategic or Co-development PartnerHennepin EMS serves as medical provider for Target Center arena events including Minnesota Timberwolves and Minnesota Lynx games, concerts, and other large gatherings.
• Minneapolis Fire DepartmentcoreStrategic or Co-development PartnerCollaboration on EMS Pathways Academy, a student-intern program providing young adults from diverse racial and ethnic backgrounds opportunities in EMS careers while working with Minneapolis Fire Department personnel.
• Meeker County Sheriff's OfficeminorStrategic or Co-development PartnerHennepin EMS Emergency Communications Center provides Telephone CPR (T-CPR) Pre-Arrival Instructions for residents and visitors of Meeker County, expanding service beyond primary service area.
• Life Link IIIminorStrategic or Co-development PartnerJohn Hick, MD serves as Assistant Medical Director for Life Link III and Vice Chair of the Clinical Council, providing medical oversight for rotor-wing and fixed-wing medical transport services.
• Hennepin HealthcarecoreStrategic or Co-development PartnerHennepin EMS is based at Hennepin Healthcare in downtown Minneapolis and operates under collaborative medical direction of Emergency Medicine faculty physicians. The Medical Director Division oversees an ACGME approved EMS Fellowship.

Scale indicators14 records

Recent moves6 records

Expansion highlights6 records

Broad incumbents

• Falck USA:
• American Medical Response (AMR): Largest private ambulance and EMS provider in the United States, operating 911, inter-facility, and event medical services across thousands of communities. Directly comparable core offering (emergency and non-emergency ambulance response), but as a national incumbent serves a much broader footprint than Hennepin EMS.

Market position

Strengths5 records

Weaknesses4 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/hennepinems
• YouTubeyoutube.com/user/HennepinEMSLive
• Facebookfacebook.com/hennepinems

Revenue estimate

Valuation estimate

Number of profiles

Profiles13 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Hennepin EMS