Cypress Glen

What Cypress Glen does

Cypress Glen is a not-for-profit Life Plan/Continuing Care Retirement Community (CCRC) operating on a 95-acre campus at 100 Hickory Street in Greenville, North Carolina. Founded in 1987, it is the only CCRC in Eastern North Carolina and is owned by United Methodist Retirement Homes (UMRH), a faith-based nonprofit parent organization founded in 1955 that serves more than 1,100 residents across three senior living communities. The community is managed by LCS (Life Care Services), described as the second-largest manager of senior living communities in the United States with 50+ years of experience and 140+ communities serving 40,000+ seniors.

Cypress Glen delivers a full continuum of senior care anchored on Independent Living (cottages and apartment homes ranging from studios to 3-bedroom floor plans) with integrated on-campus health services including Assisted Living, Skilled Nursing at the Jo Allison Smith Skilled Nursing Center, Memory Care at the Ella Green Weyer Memory Care Cottage, and Rehabilitation (physical, occupational, and speech therapy). Underlying clinical and hospitality operations are standardized through four LCS Signature Experience programs: Extraordinary Impressions (hospitality culture with 10 Hospitality Promises), Health and Wellness Navigation (care logistics), Heartfelt Connections (nationally recognized memory care protocol), and EverSafe 360° (safety and infection control). The community offers 200+ monthly resident activities, a Wellness Center with heated saltwater pool, fitness center, and library, and multiple dining venues.

Commercially, Cypress Glen operates a sales-led, event-driven go-to-market combining website contact forms, a dedicated Sales & Marketing team, in-person campus tours, and a Future Resident Program that converts prospects into a priority-placement waitlist via a $250 single / $350 couple application fee and a $1,000 per-person deposit applied to the eventual entrance fee. Revenue mechanics follow the standard CCRC stack: one-time entrance fees granting future continuum-of-care access, recurring monthly service fees covering housing and amenities, and on-campus healthcare services revenue. The mission includes a Benevolent Care Fund supporting residents who outlive their financial resources. In October 2023 the community began a Phase 1 expansion adding 57 new Independent Living apartments plus renovated communal spaces, supported by ongoing U.S. News and J.D. Power award momentum.

Name

Cypress Glen

Legal name

Cypress Glen Retirement Community

Website

https://cypressglen.org

Company type

Private

Founded year

1987

Operating status

Operating

Headcount range

51–100 employees

Short description

Cypress Glen is a not-for-profit Life Plan/Continuing Care Retirement Community in Greenville, NC, and the only CCRC in Eastern North Carolina. It serves active seniors with a continuum of Independent Living, Assisted Living, Skilled Nursing, Memory Care, and Rehabilitation services on a 95-acre campus.

Ownership category

akta.pro rank

Product category

Continuing Care Retirement Community (Senior Living Services)

NAICS

Continuing Care Retirement Communities (623311), Continuing Care Retirement Communities and Assisted Living Facilities for the Elderly (6233), Assisted Living Facilities for the Elderly (623312), Nursing and Residential Care Facilities (623)

SIC

Services-Nursing & Personal Care Facilities (8050), Services-Skilled Nursing Care Facilities (8051)

akta.pro primary industry

Life Plan / Entrance-Fee CCRCs (HLADAEAA)

akta.pro secondary industries

Single-Site CCRCs (HLADAEAE), Continuing Care Retirement Communities (CCRC) with Memory Care (HLADACAD), Independent Living within CCRC Campuses (IL Component) (HLADAAAF)

Keywords

• Continuing care retirement community
• Senior independent living
• Assisted living services
• Skilled nursing care
• Memory care program

Headquarters

HQ city

Greenville

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales, Supply Chain

Revenue model

1. Entrance Fees: One-time entrance fee ensures access to higher levels of on-campus senior care. Future Resident deposit is $1,000 per person applied to the 10% deposit paid when buyer's agreement is signed.
2. Monthly Service Fees: Recurring monthly fees cover comfortable senior living residence, dining plan, and access to amenities. Monthly fee includes weekly housekeeping, preventive maintenance, basic utilities, cable, personal emergency pendant, transportation, and meal plan options.
3. Healthcare Services Revenue: Revenue from on-campus healthcare services including Assisted Living, Skilled Nursing, Memory Care, and Rehabilitation. These services provide priority access to residents as their health needs change within the Life Plan/CCRC model.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels8 records

Core offering

Cypress Glen is a not-for-profit Life Plan/Continuing Care Retirement Community (CCRC) on a 95-acre campus in Greenville, NC, offering a full continuum of senior living services — Independent Living in cottages and apartments, Assisted Living, Skilled Nursing, Memory Care, and Rehabilitation — all on one campus under an entrance-fee model that guarantees priority access to higher levels of care without relocation. Residents pay a one-time entrance fee plus recurring monthly service fees covering housing, dining, utilities, housekeeping, transportation, and amenities.

Product overview

Cypress Glen is a Life Plan/Continuing Care Retirement Community (CCRC) offering a comprehensive continuum of senior living care on a 95-acre campus in Greenville, NC. The community operates a platform-plus-modules model centered on Independent Living as the primary product, with integrated health services including Assisted Living, Skilled Nursing at Jo Allison Smith Skilled Nursing Center, Memory Care at Ella Green Weyer, and Rehabilitation Services. Additional offerings include a Wellness Center, multiple dining venues (Stewart Cafe, Four Seasons Room, Fred's Oasis Pub), and a Future Resident Program. The community is expanding with 57 new Independent Living apartments and communal spaces including an auditorium and luxury dining venue. All services are supported by management partner LCS through signature programs including Extraordinary Impressions, Health and Wellness Navigation, and Heartfelt CONNECTIONS Memory Care Program.

Differentiator

Problem solved

Functional benefit

Products and services

• Independent Living

Quantifiable outcome

• 7 consecutive years ranked #1 in Resident Satisfaction by J.D. Power (LCS management company)
• +2 more outcomes

Named customers1 record

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

Four partnerships are on record, tiered core and minor.

• LCS (Life Care Services, LLC)coreStrategic or Co-development PartnerLCS is Cypress Glen's senior living management partner and is the second-largest manager of senior living communities in the nation with more than 50 years of experience. LCS provides financial stability, signature programs (Extraordinary Impressions, Health & Wellness Navigation, Heartfelt Connections, EverSafe 360°), and operational expertise. LCS has been ranked #1 in J.D. Power Resident Satisfaction for 7 consecutive years and manages 140+ communities serving 40,000+ senior residents.
• United Methodist Retirement Homes (UMRH)coreStrategic or Co-development PartnerUMRH is Cypress Glen's not-for-profit parent organization, created in 1955 when 13 senior adults chose to create a better retirement for themselves. Today UMRH is comprised of three senior living communities serving more than 1,100 residents and working with 650 employees. Cypress Glen is one of three UMRH communities. UMRH provides mission alignment, faith-based values, and organizational governance.
• East Carolina University - Brody School of MedicineminorStrategic or Co-development PartnerProximity partnership providing Cypress Glen residents with easy access to high-quality senior health services on and off campus. The Brody School of Medicine is one of the best nationally ranked medical schools in the country, offering emergency and nonemergency health services from highly skilled medical personnel.
• CVS Pharmacy / WalgreensminorStrategic or Co-development PartnerCOVID-19 vaccine distribution partnership. Communities managed by Life Care Services partnered with CVS or Walgreens to provide vaccines to residents and staff, free of charge. Vaccinations administered by licensed professionals at Cypress Glen.

Scale indicators8 records

Recent moves7 records

Expansion highlights5 records

Direct peers

• Erickson Senior Living: Operator of large-scale, campus-style CCRCs primarily on the East Coast (Maryland, Virginia, Pennsylvania, etc.). Comparable to Cypress Glen in CCRC model, large campus footprint, and continuum of care.
• Acts Retirement-Life Communities: One of the largest not-for-profit CCRC operators in the U.S., with multiple Life Plan campuses across the East Coast. Directly comparable to Cypress Glen in non-profit CCRC model, entrance-fee structure, and continuum-of-care offering.
• Sunrise Senior Living: Major operator of senior living communities including assisted living and memory care across the U.S. and internationally. Directly comparable in assisted living and memory care service lines, though Sunrise is predominantly for-profit and rental-model.
• Atria Senior Living: Large for-profit senior living operator with ~250 communities offering independent living, assisted living, and memory care. Comparable in service mix and senior hospitality focus, but operates for-rent rather than CCRC/entry-fee model.
• Five Star Senior Living: Operates senior living communities including IL, AL, and memory care across the U.S. Comparable in service mix and resident engagement focus, though predominantly for-profit and for-rent.

Broad incumbents

• Brookdale Senior Living: Largest senior living operator in the U.S. with ~650 communities across independent living, assisted living, memory care, and skilled nursing. Broader portfolio and scale than Cypress Glen, but overlaps on continuum-of-care service lines.
• National HealthCare Corporation: Operates skilled nursing and assisted living facilities primarily in the southeastern U.S. Overlaps with Cypress Glen's skilled nursing and assisted living footprint, though NHC is a public, for-profit operator.
• Life Care Centers of America: Operates skilled nursing, assisted living, and rehabilitation facilities across the U.S. Comparable in skilled nursing and rehabilitation service lines, though predominantly for-profit with a different operational model.

Regional players

• PruittHealth: Southeast U.S.-based operator of skilled nursing, assisted living, and home health services headquartered in Georgia. Geographic overlap with Cypress Glen's Eastern North Carolina service area and comparable service lines.

Others

• Welltower (Healthcare REIT): Healthcare REIT that owns and leases senior housing and skilled nursing properties, including many operated by LCS-affiliated communities. Indirectly comparable as the underlying capital partner / landlord in the CCRC real estate model.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/CypressGlenRC
• Instagraminstagram.com/cypressglennc
• LinkedInlinkedin.com/company/cypress-glen-retirement-community

Revenue estimate

Valuation estimate

Number of profiles

Profiles14 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Cypress Glen