What Tier-2 Systems does

Tier-2 Systems LLC is a privately held, founder-owned software company founded in 2015 and incorporated in Delaware, with operations based in Orlando, Florida and a 11–50 employee headcount. The company builds an integrated, AI-powered ERP portfolio targeting primarily mid-size freight forwarders and, secondarily, professional services and general business operations. Its flagship product, Tier2 Cargo, is a vertical ERP covering the full freight forwarding lifecycle — maritime FCL/LCL/NVOCC, air, road import/export, and customs clearance — with multi-currency financial tracking, 3-stage profit visibility, and AI-driven document extraction that reads 77+ Bill of Lading fields from email attachments. Tier2 Keel extends the platform horizontally into a ten-module ERP covering CRM, sales, projects, services, helpdesk, finances, accounting, inventory, and quality for professional services firms. In 2026 the company launched Pluto, a cross-industry AI business agent that connects to any ERP for conversational BI and autonomous actions.

The platform is delivered as 100% web-based SaaS hosted on Microsoft Azure, with infrastructure integrations spanning Azure AD/Entra ID, Power BI, and Brazilian fiscal systems (NFS-e and CE Mercante). Pricing is structured as a monthly per-user subscription, with specific tiers and features communicated via sales proposals rather than public pricing pages. The GTM motion is direct enterprise sales driven by website demo requests, supplemented by a localized WhatsApp channel for Brazilian and Portuguese prospects, with the company operating in English, Portuguese, and Spanish. The company is bootstrapped with no disclosed institutional funding, and its marketing relies on SEO-optimized multilingual content (31+ blog pages) covering freight operations, AI applications, and financial process optimization. Key claimed outcomes include 5.6–9.4x ROI from document automation for forwarders processing 300+ shipments per month, against a baseline of $11,000/month in document labor costs and $140,000–$280,000/year in error-related costs for mid-size operators.

Name

Tier-2 Systems

Legal name

Tier-2 Systems LLC

Website

https://tier2systems.com

Company type

Private

Founded year

2015

Operating status

Operating

Headcount range

11–50 employees

Short description

Tier-2 Systems is a bootstrapped SaaS company building AI-powered ERP software for mid-size freight forwarders (Tier2 Cargo) and professional services firms (Tier2 Keel), with a cross-industry AI agent (Pluto). The platform automates document extraction, multi-currency billing, and operational workflows across English, Portuguese, and Spanish markets.

Ownership category

akta.pro rank

Product category

Freight Forwarding ERP Software

NAICS

Software Publishers (5132), Custom Computer Programming Services (541511), Computer Systems Design and Related Services (54151)

SIC

Services-Computer Programming Services (7371), Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

Core ERP Suites (Financials, Procurement, Projects) (HDAEAEAA)

akta.pro secondary industries

B2B/EDI & Supply Chain Process Automation Platforms (HDAEAHAK), AI Integration & Orchestration Platforms (Connectors, Workflow, iPaaS for AI) (HDAEANAI)

Keywords

• Freight forwarding ERP
• Logistics automation software
• AI document extraction
• Business operations ERP
• SaaS enterprise software

Headquarters

HQ city

Orlando

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Infrastructure, Marketing or Sales, Operations

Revenue model

1. SaaS Subscription: Tier-2 Systems LLC offers services in SaaS (Software as a Service) form factor, charged on a monthly basis per nominated users. Billing cycle starts on the day of sign-up. Customers pay via credit card. The Terms of Service reference sales proposals and monthly invoices as pricing vehicles.
2. Per-User / Nominated Users: Pricing is structured around nominated users (number of licensed seats), with features and payment plan determined at subscription time. Each account gets 1 GB of storage included.

Pricing tiers

Go-to-market motion2 records

Distribution channels2 records

Marketing channels4 records

Core offering

Tier-2 Systems develops and sells AI-powered, web-based ERP and automation software for freight forwarding and general business operations. The portfolio includes Tier2 Cargo (vertical ERP for freight forwarders covering maritime, air, road, and customs processes), Tier2 Keel (horizontal ERP with CRM, projects, services, helpdesk, finance, accounting, inventory, and quality), AI Agents for automated document extraction and verification, and Pluto, a cross-industry AI business agent offering conversational BI and autonomous actions. The platform is delivered as SaaS on Microsoft Azure in English, Portuguese, and Spanish.

Product overview

Tier2 Systems offers an intelligent ERP platform portfolio built from 11 years of experience in complex business operations. The core products include Tier2 Cargo (vertical flagship ERP for freight forwarding with AI document extraction and 10 process types) and Tier2 Keel (horizontal ERP for professional services covering CRM, projects, helpdesk, and finance). AI capabilities are delivered through embedded AI Agents (automated document processing and verification) and Pluto (standalone multi-industry AI business agent for conversational BI and autonomous actions). The portfolio operates in English, Portuguese, and Spanish with 100% web-based infrastructure.

Differentiator

Problem solved

Functional benefit

Brands

• Tier2 Cargo: Industry-leading ERP for freight forwarding operations. Built to handle complex global logistics including maritime, air, road, and customs processes. Covers commercial, pricing, operations, financial, settlements, and AI analytics.
• Tier2 Keel
• AI Agents
• Pluto

Products and services

• Tier2 Cargo Vertical ERP for freight forwarding operations covering 10 process types (maritime FCL/LCL/NVOCC, air, road import/export, customs clearance). Features multi-currency financial tracking with 3-stage profit visibility (forecast, invoiced, realized), AI document extraction capturing 77+ B/L fields automatically, 13 operational milestones per shipment, 9 partner roles, demurrage and detention automation with tiered per diem, batch settlement, bank reconciliation, electronic invoicing (NFS-e), CE Mercante customs integration, and 60+ integrated reports.
• Tier2 Keel

Quantifiable outcome

• Freight forwarders processing 300 shipments/month achieve 5.6–9.4x ROI from document automation
• +2 more outcomes

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

AI capability8 records

Feature9 records

Partnerships

One partnership is on record.

• Microsoft Azureinfrastructure-levelTechnology or IntegrationTier2 Systems hosts its application infrastructure on Microsoft Azure, using Azure's secure cloud hosting as the foundational platform. Security measures include TLS/SSL encryption in transit, secure hosting, and access controls. Azure is referenced in the Privacy Policy as the hosting provider.

Scale indicators2 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• CargoWise (WiseTech Global): WiseTech Global's CargoWise is the leading global ERP-style platform for freight forwarders, covering customs, ocean, air, road, warehousing and integrated finance. It is the most direct competitor to Tier2 Cargo in functionality, customer type (mid-size and enterprise forwarders), and SaaS delivery model, and is the structural benchmark Tier-2 must beat or differentiate around.
• Magaya Software: Magaya provides a freight forwarding and logistics software suite (Magaya Supply Chain, Cargo, Customs) including shipment management, accounting, CRM, and document automation. Comparable to Tier2 Cargo on target audience (small to mid-size freight forwarders) and on combining operational, financial, and compliance workflows in a single platform.
• Aljex Software: Aljex offers a freight forwarding ERP with TMS, ocean/air rate management, accounting, and CRM modules targeted at small and mid-size freight forwarders. It is comparable to Tier2 Cargo as a vertical SaaS ERP specifically built for freight forwarders rather than adapted from a generic ERP, competing in the same mid-market segment.
• Logitude World: Logitude World delivers a cloud-based freight forwarding ERP covering ocean, air, road, customs, accounting and CRM for small and mid-size forwarders. It is comparable to Tier2 Cargo on the cloud-only SaaS delivery model, the vertical freight-forwarder specialization, and the all-in-one operational/financial scope.
• Boltrics: Boltrics builds logistics and warehouse ERP add-ons on top of Microsoft Dynamics 365 Business Central, targeting logistics service providers and forwarders. Comparable to Tier2 Cargo on the Microsoft-stack foundation and on serving freight forwarders with an integrated finance-and-operations ERP; both compete for forwarders evaluating D365-based stacks.
• MercuryGate International: MercuryGate provides a multimodal transportation management system (TMS) for shippers, 3PLs, and forwarders covering rating, routing, carrier management, and settlement. Comparable to Tier2 Cargo on multimodal freight process coverage (ocean/air/road/rail) and on serving the operational complexity of mid-size forwarders.

Broad incumbents

• Descartes Systems Group: Descartes is a large incumbent logistics technology platform offering customs compliance, TMS, rate management, visibility, and EDI integration. Comparable to Tier2 Cargo on covering customs clearance and freight-process automation for forwarders, but operating as a broad incumbent suite rather than a single vertical mid-market ERP.
• Oracle Transportation Management: Oracle Transportation Management (OTM) is an enterprise TMS covering planning, execution, freight settlement, and visibility, typically sold into shippers and large forwarders as part of Oracle's SCM suite. Comparable to Tier2 Cargo on multi-modal freight and multi-currency settlement, but as a broad incumbent ERP-adjacent suite aimed at larger accounts.
• SAP Transportation Management: SAP TM is SAP's enterprise TMS covering order management, transportation planning, freight execution, and settlement, often bundled with SAP S/4HANA. Comparable to Tier2 Cargo on the multi-currency freight settlement and tier-1 ERP integration themes; it is a broad incumbent competing for accounts whose founders historically implemented SAP B1.
• E2open: E2open is a supply chain connectivity and logistics platform offering TMS, global trade management, and carrier-network integrations. Comparable to Tier2 Cargo on multimodal freight process coverage and customs/compliance integrations, but at a different scale and as a broad incumbent rather than a vertical SMB ERP.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/tier2systemscom

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Tier-2 Systems