First Hand Medical

What First Hand Medical does

First Hand Medical is a privately held medical device company headquartered in Salt Lake City, Utah, that develops, manufactures, and sells a single product line — The Carpal Solution Treatment Kit — a patented, FDA-registered passive stretching device for carpal tunnel syndrome. The device applies gentle, consistent pulling force at three points around the carpal tunnel during sleep, delivering 220+ hours of therapy over a 6-week protocol to decompress soft tissue, restore circulation, and put CTS into remission. Manufacturing occurs in ISO 9001 and ISO 13485-certified clean-room facilities compliant with FDA GMP standards, using hypoallergenic medical-grade elastic materials.

The company operates a direct-to-consumer e-commerce model through mycarpaltunnel.com and toll-free phone ordering (1-800-798-5210), with selective distribution through occupational and physical therapy clinics such as Precision Rehabilitation in Utah that handle insurance reimbursement on the patient's behalf. Pricing is straightforward unit/annual pricing at $99.95 (6-week single hand), $199.90 (6-week both hands), $159.95 (1-year single hand), and $319.90 (1-year both hands), with a 30-day money-back guarantee and a reported 5-7 year remission window driving low-frequency repeat purchases. Marketing is anchored by 400+ doctor-authored SEO articles, multilingual YouTube testimonials, and aggregated reviews (4.9/5 Google, 4.8/5 Facebook, 4.6/5 Trustpilot).

Customer base is concentrated among individuals with carpal tunnel syndrome (estimated 25M in the US and 75M+ globally), with secondary segments spanning high-repetition occupational users (musicians, dental professionals, gamers, factory workers) and pregnancy-related CTS. The company has treated over 500,000 patients across 30+ countries and reports a 97% satisfaction rate based on patient surveys. Ownership is concentrated among founder-clinicians from Harvard, UF, and Ohio State, with Jeff Conley serving as President; no external venture or private equity investment is disclosed.

Name

First Hand Medical

Legal name

First Hand Medical

Website

https://mycarpaltunnel.com

Company type

Private

Founded year

2008

Operating status

Operating

Headcount range

1–10 employees

Short description

First Hand Medical is a privately held Salt Lake City-based medical device company that sells The Carpal Solution, a patented, FDA-registered passive stretching kit for carpal tunnel syndrome, directly to consumers worldwide and through select occupational therapy clinics. The device delivers 220+ hours of therapy over a 6-week protocol during sleep to relieve median nerve compression without surgery.

Ownership category

akta.pro rank

Product category

Carpal tunnel treatment devices

NAICS

Offices of Physical, Occupational and Speech Therapists, and Audiologists (62134)

SIC

Orthopedic, Prosthetic & Surgical Appliances & Supplies (3842), Surgical & Medical Instruments & Apparatus (3841)

akta.pro primary industry

Orthotics & Bracing (AFO/KAFO, Spinal, Soft Goods Supports) (HLAHAMAC)

akta.pro secondary industries

Hand & Upper Extremity Therapy (OT/CHT) (HSADAIAH), Hand & Upper Extremity (HLAKALAF)

Keywords

• Carpal tunnel treatment
• Medical stretching devices
• Orthopedic medical devices
• Hand pain relief
• Non-invasive therapy devices

Headquarters

HQ city

Burlington

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Hardware or Manufacturing

Cost components

Supply Chain, Marketing or Sales, Operations, Personnel, Technology or R&D

Revenue model

1. Direct Product Sales — The Carpal Solution Treatment Kit: One-time purchase of The Carpal Solution Treatment Kit, a 6-week or 1-year passive stretching treatment kit sold directly to consumers via e-commerce (mycarpaltunnel.com) and phone orders. The kit consists of disposable stretching devices made of hypoallergenic medical grade elastic tape. Revenue is generated from product sales with no recurring subscription requirement; consumers can reorder when symptoms return (typically every 5-7 years). The product is reimbursable by health insurance and workers compensation insurance.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels6 records

Core offering

First Hand Medical manufactures and sells The Carpal Solution Treatment Kit, a patented, FDA-registered passive stretching hand brace worn during sleep for 6-8 hours per night. The kit delivers 220+ hours of gentle three-point stretching therapy over a 6-week protocol to decompress soft tissue around the carpal tunnel, relieve pressure on the median nerve, and put Carpal Tunnel Syndrome into remission without surgery. The product is sold direct-to-consumer in left-hand, right-hand, or both-hands configurations in 6-week or 1-year supply variants.

Product overview

First Hand Medical offers The Carpal Solution Treatment Kit as its primary product — a single, unified natural therapy device for treating Carpal Tunnel Syndrome. The portfolio consists of the core Carpal Solution Treatment Kit (available in left-hand, right-hand, or both-hands variants, in 6-week or 1-year supplies) plus an optional One Year Preventative Wellness Program for ongoing maintenance. All products are built on the same patented passive stretching technology and FDA-registered manufacturing process.

Differentiator

Problem solved

Functional benefit

Products and services

• The Carpal Solution Treatment Kit A patented, FDA-registered passive stretching treatment kit for Carpal Tunnel Syndrome that delivers 220+ hours of gentle three-point stretching therapy over 6 weeks during sleep to decompress soft tissue, restore blood circulation, and put CTS into complete remission without surgery. Available in left-hand, right-hand, or both-hands variants, with 6-week or 1-year supply options, and reimbursable by health insurance and workers' compensation insurance.
• Carpal Solution One Year Preventative Wellness Program An ongoing maintenance protocol that uses The Carpal Solution stretching strips one night per week for a year following the initial 6-week treatment, intended to proactively prevent recurrence of Carpal Tunnel Syndrome symptoms.

Quantifiable outcome

• 97% of people using The Carpal Solution achieve relief of carpal tunnel symptoms
• +5 more outcomes

Named customers10 records

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability1 record

Feature3 records

Partnerships

One partnership is on record.

• Precision Rehabilitation – Physical Therapy & Occupational TherapycoreChannel Partner/ Reseller/ Distributor · 1 January 2005Precision Rehabilitation, led by Master Occupational Therapist Alan Ward MSOT, serves as a key distribution channel for The Carpal Solution in southeastern Utah. The clinic provides The Carpal Solution directly to patients and handles health insurance reimbursement. Mr. Ward has recommended The Carpal Solution to patients for over 15 years and considers it the best first-line treatment for carpal tunnel syndrome. The clinic operates multiple outpatient PT and OT locations in Blanding, Monticello, and Moab, as well as hospital-based and home health services throughout San Juan County, Utah.

Scale indicators8 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Performance Health (Sammons Preston): Major distributor of hand therapy, occupational therapy, and rehabilitation supplies (bracing, splinting, modalities) serving PT/OT clinics and hospitals. Comparable as a channel partner and adjacent product line to First Hand Medical's clinic-distribution thesis via Precision Rehabilitation.
• DeRoyal Industries: Manufacturer of orthopedic soft goods, braces, and rehabilitation products with FDA-registered manufacturing and broad distribution to hospitals, clinics, and retail. Comparable as a scaled orthotic soft-goods manufacturer in the same product class as The Carpal Solution.
• Medline Industries: One of the largest U.S. manufacturers and distributors of medical supplies and durable medical equipment, including a broad portfolio of wrist/hand orthoses sold to healthcare providers and via DME channels. Competes for the same payer-sponsored DME demand as First Hand Medical's insurance-reimbursed product.
• Chattanooga Group (DJO Global): Major rehabilitation and orthopedic manufacturer whose portfolio includes wrist/hand orthoses and conservative-therapy modalities sold through clinics and DME. Competes for clinical and OTC share of the same CTS patient population.
• 3M Consumer Health (Futuro brand): Mass-market consumer brand offering the Futuro line of wrist and hand braces/splints sold in drugstores and online globally. Direct overlap with First Hand Medical's CTS consumer target, with vastly superior retail distribution and brand awareness.

Direct peers

• Thera-Band / Akeso Health Sciences: Maker of home stretching and rehabilitation products marketed for musculoskeletal self-care, including products for hand and forearm conditions. Comparable in self-directed stretching/exercise positioning for the CTS and upper-extremity rehab market.
• Brownmed (Imak): Manufacturer of ergonomic hand, wrist, and finger supports sold primarily OTC and through DME channels to consumers and occupational therapy clinics. Closely comparable to First Hand Medical in product category (upper-extremity orthoses) and DTC-plus-clinic distribution model.
• Vive Health: DTC-driven brand of affordable DME and orthopedic braces (wrist, hand, finger supports) sold via Shopify-style e-commerce. Closely comparable go-to-market motion and target buyer to First Hand Medical.
• Mueller Sports Medicine: Long-established maker of consumer wrist braces, supports, and taping products for sports and occupational use. Sells comparable wrist/hand OTC orthoses through retail and online channels to the same CTS-prone customer base.

Emerging players

• CarpalAID: Direct-to-consumer consumer health patch designed to relieve carpal tunnel symptoms without surgery or bracing. Closely comparable niche positioning, price point, and DTC go-to-market against the same CTS self-purchase customer.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/user/MyCarpalTunneldotcom
• Facebookfacebook.com/pages/First-Hand-Medical/106087206165538#!/pages/First-Hand-Medical/106087206165538?sk=wall
• Xx.com/firsthandmed

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about First Hand Medical