City of DeLand

What City of DeLand does

The City of DeLand is a municipal government entity in Volusia County, Florida, founded in 1886 and governed by a City Commission under Florida state law. It provides essential public services to approximately 68,000 residential utility customers across roughly 80 square miles in northwestern Volusia County, including water, wastewater, and reclaim water services; police and fire protection (ISO Class 1 rated); building permitting and inspections; code enforcement; parks and recreation; economic development; and airport operations at DeLand Municipal Airport. The city also operates the Downtown and Spring Hill Community Redevelopment Agencies, the DeLand Housing Authority, the Sanborn Activity & Event Center, and the Chisholm Community Center.

DeLand's service delivery rests on an integrated civic technology platform built primarily on CivicPlus (content management, citizen portal, Notify Me alert system, MyAccount authentication), with Accela powering online permitting, inspections scheduling, and code enforcement case management, CivicRec handling Parks & Recreation registration, WebUtilities managing utility billing and payments, and an Engage DeLand (CivilSpace) civic engagement platform for community input. No public-facing APIs or developer SDKs are offered; integrations are third-party vendor modules rather than proprietary technology. Supporting infrastructure includes a 6 MGD wastewater treatment plant currently being expanded to 8 MGD, with a $95 million capital plan including a new 24,000 sq ft Utility Administration Building and nearly 5 acres of annexed land to support projected 20,000-resident growth by 2035.

The city's revenue model is multi-stream and government-typical: recurring ad valorem property taxes, monthly subscription-style water/wastewater/reclaim water utility fees to 68,000 customers, pay-as-you-go permit and inspection fees, recurring Community Redevelopment Agency tax increment financing, and unit-priced facility rentals. GTM is direct-to-resident via City Hall, an Accela self-service portal, WebUtilities, Notify Me alerts, social channels (Facebook, Twitter/X, Instagram, YouTube), and community events such as the annual tree giveaway with the DeLand Breakfast Rotary Club. The city has earned 23 consecutive GFOA Distinguished Budget Presentation Awards (FY2025-2026 with Special Recognition in Performance Measures and Strategic Goals & Strategies), Tree City of the World designation from the Arbor Day Foundation and UN FAO, and ISO Class 1 for its Fire Department.

Name

City of DeLand

Legal name

City of DeLand

Website

https://deland.org

Company type

Private

Founded year

1886

Operating status

Operating

Headcount range

101–250 employees

Short description

The City of DeLand is a Florida municipal government founded in 1886 that delivers water, wastewater, public safety, permitting, parks, and airport services to roughly 68,000 residents and businesses across 80+ square miles in northwestern Volusia County, supported by a $95M infrastructure expansion plan.

Ownership category

akta.pro rank

Product category

Municipal Government Services

NAICS

Administration of Environmental Quality Programs (9241), Solid Waste Collection (562111), Waste Management and Remediation Services (562)

SIC

Electric, Gas & Sanitary Services (4900), Water Supply (4941)

akta.pro primary industry

Public Works & Municipal Infrastructure (Streets, Stormwater, Facilities) (BPAIACAF)

Keywords

• Municipal water services
• Wastewater treatment utilities
• Building permit services
• Parks and recreation
• Public safety services

Headquarters

HQ city

Deland

HQ country

United States

HQ region

North America

Offices4 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Infrastructure, Operations

Revenue model

1. Property Taxes: Ad valorem property taxes collected from residential and commercial properties within city limits to fund general government operations, public safety, and municipal services
2. Utility Fees: Water, wastewater, and reclaim water service fees charged to 68,000 residential customers within the city and outlying areas of northwestern Volusia County across approximately 80 square miles
3. Permits and Licenses: Building permits, business tax receipts, food truck permits, garage sale permits, seasonal and tent permits, and tree permits
4. Community Redevelopment Agency Funds: Tax increment financing from Downtown CRA and Spring Hill CRA to fund community redevelopment projects

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels8 records

Core offering

The City of DeLand is a municipal government entity that provides essential public services to approximately 68,000 residential customers across roughly 80 square miles in north-central Florida. Core offerings include water, wastewater, and reclaim water utility services; building permitting, inspections, and business licensing; police and fire protection (ISO Class 1 rated); parks, recreation, and community facility rentals; airport operations; and community development programs administered through agencies such as the Downtown and Spring Hill CRAs.

Product overview

The City of DeLand's technology portfolio consists of a unified civic services platform built on the CivicPlus content management system, integrating multiple self-service modules for citizen engagement. The core offering is a set of interconnected digital services: the Accela Citizen Portal handles permitting and licensing; the CivicRec module manages Parks & Recreation registrations; a dedicated utility billing system enables water and wastewater payments; and an emergency alert system (Alert DeLand) delivers public safety notifications. Additional products include the Engage DeLand civic engagement platform, an online public records request system, a development activity GIS map, and a Report a Concern service for code enforcement. These modules share a common identity and authentication layer via the city's MyAccount system and are all accessible through deland.org.

Differentiator

Problem solved

Functional benefit

Brands

• Downtown Community Redevelopment Agency (CRA): Agency dedicated to downtown community redevelopment and revitalization projects.
• Spring Hill Community Redevelopment Agency
• DeLand Airport
• Sanborn Activity & Events Center
• Chisholm Community Center
• DeLand Fire Department
• DeLand Police Department

Products and services

• Water, Wastewater and Reclaim Water Utility Services
• Building Permits and Inspections
• Business Tax Receipts and Licenses
• Facility Rentals and Recreation Programs
• DeLand Airport Services
• Fire Protection and Emergency Services
• Police Services
• Community Redevelopment Services

Quantifiable outcome

• 68,000 residential customers served with water and wastewater utilities
• +4 more outcomes

Named customers3 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

Feature3 records

Partnerships

Six partnerships are on record, tiered core and minor.

• DeLand Breakfast Rotary ClubcoreStrategic or Co-development Partner · 24 February 2026Annual tree giveaway partnership where the city and Rotary Club collaborate to distribute free trees to residents. The partnership supports urban forestry, environmental sustainability, and community beautification goals shared by both organizations.
• Arbor Day FoundationcoreStrategic or Co-development Partner · 1 January 2025International nonprofit organization that awarded DeLand the Tree City of the World designation in recognition of the city's commitment to urban forestry and environmental stewardship.
• Food and Agriculture Organization of the United Nations (FAO)coreStrategic or Co-development Partner · 1 January 2025United Nations agency that co-administered the Tree City of the World program with the Arbor Day Foundation, recognizing DeLand's urban forest management and community tree programs.
• Advent Health DeLandminorGTM or Marketing Partner · 16 December 2024Healthcare provider sponsor for the Henry the firehouse dog charity calendar, covering printing costs to ensure 100% of proceeds benefit the Childhood Cancer Foundation.
• Canovas PhotographyminorGTM or Marketing Partner · 16 December 2024Professional photography studio that donated photography services for the Henry the firehouse dog charity calendar, capturing images at Fire Station 81 and in-studio.
• DeLand Arboricultural PartnershipcoreStrategic or Co-development Partner · 29 July 2022Public-private partnership for the Eidson Drive connector road project. The partnership includes participation from the Skinner family who donated land for the project, representing collaborative infrastructure development.

Scale indicators7 records

Recent moves9 records

Expansion highlights5 records

Regional players

• City of Ormond Beach: Neighboring Volusia County city with overlapping utility, permitting, and recreation services serving a comparable mid-sized Florida population; comparable in scale, services, and digital citizen engagement approach.
• City of Sanford: Central Florida municipal government of comparable scale providing water/wastewater utilities, permitting, airport, and recreation services, useful for comparing capital programs and growth-driven infrastructure expansion.
• City of New Smyrna Beach: Volusia County coastal municipality offering similar municipal service mix including utilities, permitting, and recreation; relevant peer for comparing mid-sized Florida municipal operating models.
• City of Lakeland: Mid-sized Florida municipal government operating its own utilities (Lakeland Electric, water, wastewater) and offering similar permitting, recreation, and public safety functions—relevant for utility operations and capital planning comparison.
• City of Palm Coast: Fast-growing Flagler County municipality in northeast Florida of similar size that also relies on CivicPlus and offers comparable utility, building, and recreation services, making it directly comparable for citizen services benchmarking.
• City of Daytona Beach: Adjacent Volusia County municipality offering similar municipal services (utilities, permitting, public safety, recreation) to a comparable coastal Florida population, making it the closest direct operating peer.
• City of Winter Park: Florida municipal government of similar scale offering utilities, permitting, and recreation services with strong emphasis on citizen experience and digital engagement, useful as a benchmark for civic technology investment.

Others

• CivicPlus: Vendor of the content management system, citizen portal, and notification platform that powers deland.org and DeLand's digital citizen services; relevant ecosystem peer for understanding the technology stack underpinning the City's self-service operations.
• Accela: Provider of the permitting, licensing, and code enforcement platform used by DeLand's Community Development and Planning Division; relevant ecosystem peer for benchmarking permitting digital services and back-office workflow.

Broad incumbents

• Volusia County Government: County-level government that provides overlapping public services and infrastructure (utilities coordination, public works, emergency management) across the region in which DeLand operates, serving as a broader-incumbent comparable for regional service delivery.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/cityofdeland
• YouTubeyoutube.com/channel/UCzpykaWQ6en93m6UZ1-pbiw
• Facebookfacebook.com/CityofDeLand
• Instagraminstagram.com/cityofdelandfl
• LinkedInlinkedin.com/company/city-of-deland

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles7 records

Subsidiaries6 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about City of DeLand