City of Palm Coast

What City of Palm Coast does

The City of Palm Coast is a municipal government entity incorporated in 1999 and headquartered at 160 Lake Avenue, Palm Coast, Florida. It operates as a full-service local government providing utilities (water and sewer), public safety (fire department), building permitting and inspections, planning and zoning, code enforcement, parks and recreation, public works, stormwater management, emergency management, and animal control to the residents and businesses of Palm Coast within Flagler County. The city is governed by an elected Mayor (Mike Norris) and a four-member City Council, and operates with approximately 307 employees across dedicated departments including Fire, Utility, Building, Planning, Parks & Recreation, IT, Finance, and Communications & Marketing.

The city's technology backbone consists of a citizen-facing digital services platform built around Palm Coast Connect (a self-service portal for case management, utility accounts, and bill payment), the ePlanReview online permitting system, a utility management platform, ALERTFlagler emergency notifications, and a Financial Transparency Dashboard providing visual breakdowns of revenue sources and expenditure allocations. Public-facing engagement is delivered through the palmcoast.gov website, GovTV YouTube channel, Facebook, Instagram, and Twitter/X, alongside weekly e-newsletters and in-person services at City Hall.

Revenue is generated primarily through property taxation, utility service fees, building permits and development fees, and miscellaneous general government charges. For every property tax dollar collected, the city retains 23¢, with the remainder distributed to Flagler County (45¢), Flagler Schools (29¢), and other taxing districts (3¢). Within the city's retained share, the largest expenditure allocations are public safety (38¢), general government (27¢), transportation (16¢), and recreation (15¢). The city does not disclose a consolidated revenue figure but references budget documents spanning fiscal years 2024–2027.

Name

City of Palm Coast

Legal name

City of Palm Coast, Florida

Website

https://palmcoastgov.com

Company type

Private

Operating status

Operating

Headcount range

251–500 employees

Short description

The City of Palm Coast is a municipal government entity providing utilities, public safety, building permitting, parks and recreation, planning, and emergency management services to residents and businesses of Palm Coast, Florida, governed by an elected Mayor and four-member City Council.

Ownership category

akta.pro rank

Product category

Municipal Government Services

NAICS

Executive Offices (92111), Public Finance Activities (92113), Administration of Urban Planning and Community and Rural Development (92512)

SIC

Water Supply (4941), Services-Amusement & Recreation Services (7900)

akta.pro primary industry

Mayor/City Manager & General Administration (BPAIACAA)

akta.pro secondary industries

Public Works & Municipal Infrastructure (Streets, Stormwater, Facilities) (BPAIACAF), Public Works Departments (Streets, Bridges, Stormwater, Fleet, Maintenance) (BPAIALAD), Municipal Tax & Revenue Administration (Local) (BPAIACAD)

Keywords

• Municipal government services
• Public utilities management
• Building permitting services
• Parks recreation programs
• Emergency management services

Headquarters

HQ city

Palm Coast

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Others

Revenue model

1. Property Tax Revenue: The largest single source of city funding. Property tax revenue is shared among several taxing authorities. For every property tax dollar collected, 45¢ supports Flagler County services, 29¢ funds Flagler Schools, 23¢ goes to the City of Palm Coast, and 3¢ supports other taxing districts.
2. Utility Services Revenue: Revenue from water, sewer, and utility services provided to residents and businesses through the Utility Department.
3. Building Permits and Development Fees: Fees collected for building permits, contractor registration, inspections, and various development-related services.
4. General Government Services: Revenue from various city services including parks and recreation programs, community events, and other municipal fees.

Pricing tiers

Distribution channels4 records

Marketing channels7 records

Core offering

The City of Palm Coast delivers municipal government services to residents and businesses of Palm Coast, Florida, including water and sewer utilities, building permitting and inspections, parks and recreation facilities and programs, public safety (fire and emergency management), planning and zoning, code enforcement, and stormwater management. Services are accessed through the Palm Coast Connect citizen portal, in-person at City Hall (160 Lake Avenue), or via the customer service phone line, funded primarily by property taxes and utility fees.

Product overview

City of Palm Coast operates a comprehensive digital services platform consisting of Palm Coast Connect as its primary citizen portal, integrated with building and permitting services, utility management, parks and recreation booking, emergency management resources, financial transparency dashboards, and online records access. The platform serves residents by providing 24/7 digital access to city services including permit applications, utility bill payments, case management, event registration, and public records retrieval.

Differentiator

Problem solved

Functional benefit

Products and services

• Palm Coast Connect Citizen-centric customer service portal providing residents with access to create and monitor service cases, view utility information, apply for services, pay bills, and access various city resources 24/7.
• Building & Permitting Services Online permitting system (ePlanReview) for contractors and homeowners to submit building permit applications, track permit status, schedule inspections, and access permit-related documents for residential and commercial construction projects.
• Utility Department Services Water, sewer, and utility management services for residents and businesses, including new service applications, bill payment, water usage monitoring, and 72-hour inspections.
• Parks & Recreation City-operated parks, trails, recreational facilities, and community events including the Palm Coast Aquatics Center, Palm Harbor Golf Club, Indian Trails Sports Complex, and activity registration through the rec1 catalog.
• Emergency Management Disaster preparedness resources and emergency notification services including hurricane preparation, flood preparedness, tornado safety, wildfire information, and ALERTFlagler notifications for residents.
• Financial Transparency Dashboard Interactive dashboard providing residents with a clear visual breakdown of city budget, revenue sources, tax distributions, and expenditure allocations across public safety, transportation, recreation, and general government services.
• Online Records Portal Records search system allowing users to access property records, site plans, permits, and historical documents maintained by the city.
• City Budget Documents Downloadable budget reports, financial documents, and presentations including annual budget reports, budget calendars, and fiscal year budget documents for fiscal years 2024-2027.

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Five partnerships are on record, tiered core and minor.

• St. Johns River Water Management DistrictcoreStrategic or Co-development PartnerRegional water management authority that implements water policies and restrictions. Currently has declared Phase III Extreme Water Shortage, limiting landscape irrigation to one day per week across Flagler County including Palm Coast.
• FSBDC at UCF – Palm CoastminorStrategic or Co-development PartnerPartnership to provide disaster recovery resources for local businesses. The city provides access to Small Business Administration disaster capital and resources for businesses to recover and reopen after hurricanes.
• AdventHealthminorStrategic or Co-development PartnerHealthcare partner presenting the Palm Coast & the Flagler Beaches Senior Games. AdventHealth serves as the presenting sponsor for this annual sporting event for residents ages 50 and up.
• Flagler CountycoreStrategic or Co-development PartnerCounty government partnership for shared services including emergency management, community information, and sheriff services. Palm Coast is the largest city within Flagler County and shares tax revenue with the county.
• Flagler SchoolscoreStrategic or Co-development PartnerEducational partnership. Flagler Schools receives 29% of every property tax dollar collected, indicating a significant shared revenue relationship.

Scale indicators4 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• City of Daytona Beach: Larger neighboring Volusia/Flagler region city operating comprehensive municipal services. Broader scale and budget make it a larger incumbent in the same Florida east-central municipal service market.
• City of Lakeland: Mid-size Florida city providing analogous municipal services including utility operations, building permitting, parks, and public safety. Comparable service breadth in the same Florida municipal context.
• City of Gainesville: Mid-to-large Florida municipal government operating utilities (GRU), public safety, permitting, and parks and recreation. Comparable service portfolio though larger scale.
• Flagler County Government: County-level partner government that shares property tax revenue (45¢ of every dollar), emergency management, and sheriff services with the City of Palm Coast. Operates overlapping but broader-jurisdiction services.

Direct peers

• City of Ormond Beach: Adjacent Volusia County coastal Florida city of comparable mid-size population. Operates similar municipal services including utilities, parks, public safety, and permitting, making it a directly comparable peer for service portfolio and tax structure.
• City of Port Orange: Volusia County, Florida city of similar scale and demographics. Delivers analogous municipal services with its own utility, parks and recreation, building, and public works departments in the same regional market.
• City of Ocala: Mid-size Florida city with comparable population and municipal service structure including utilities, building, parks and recreation, and public safety. Similar revenue mix dependent on property taxes and utility fees.
• City of Clermont: Growing Central Florida city of comparable size operating municipal services including utilities, parks, building, and planning. Similar Florida suburban municipal profile with comparable revenue structures.
• City of DeLand: Adjacent Volusia County seat with comparable population and full-service municipal operations including utility services, parks and recreation, building, and public safety.
• City of Apopka: Growing Central Florida city of similar scale providing full-service municipal operations including utility services, building, parks and recreation, and public safety. Comparable population and growth trajectory.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat3 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/palmcoastgov
• YouTubeyoutube.com/channel/UCutMtNq3Rm4NzsRYtNMHSAg
• Facebookfacebook.com/PalmCoastGov
• Instagraminstagram.com/palmcoastgov
• LinkedInlinkedin.com/company/city-of-palm-coast

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about City of Palm Coast