Coastal Claims Services

What Coastal Claims Services does

Coast Claims Insurance Services, operating under the trade name Coast Claims, is a Canadian independent insurance adjusting firm founded in 1970 and headquartered in Victoria, British Columbia. The company is fully employee-owned and independent, operating 18 physical offices across British Columbia, Alberta, Ontario, and the Northwest Territories with 140+ team members including 85+ licensed adjusters, making it Canada's fourth-largest independent adjusting firm. Coast Claims provides a comprehensive suite of claims services spanning property, auto, environmental, casualty/liability, third-party administration (TPA), marine loss adjusting, pre-construction surveys, OSINT investigative services, dispute resolution, and salvage services. Its customer base includes insurers, brokers, self-insurers, lawyers, property managers, risk managers, and governmental institutions, with named clients including Westland Insurance Group and Arthur J. Gallagher & Co (20+ year relationship).

The firm's technology stack centers on industry-standard tools: Xactimate software for property claims cost estimation and Open Source Intelligence (OSINT) for investigative searches supporting bodily injury, property, and casualty claim defense. The company has been a Lloyd's-approved Delegated Claims Administrator since 2013, enabling it to handle delegated claims programs for Lloyd's syndicates covering property, liability, professional liability, and marine pleasurecraft lines. Cross-Canada service is delivered through the Coast to Coast Claims network partnership, extending reach beyond the firm's direct office geography.

The business model is professional services / managed services, generating revenue through claims adjusting fees and third-party administration contracts. Pricing is quote-based with no public disclosure. GTM motion is enterprise field sales targeting insurance buyers through a distributed office network with 24-hour emergency support. The company has been executing a controlled roll-up strategy through tuck-in acquisitions (Barry Bittner in 2023, Huston Grant – Prince George in September 2025) and the 2017 merger with Fraser Anderson's boutique firm. Leadership is stable, with Allan Hart as President (since January 2020) and Fraser Anderson as Vice President, supported by a CPA-licensed Financial Controller and functional managers for operations and HR.

Name

Coastal Claims Services

Legal name

Coast Claims Insurance Services

Website

https://coastclaims.com

Company type

Private

Founded year

1970

Operating status

Operating

Headcount range

11–50 employees

Short description

Coast Claims is a 100% employee-owned Canadian independent insurance adjusting firm founded in 1970, operating 18 offices across Western Canada and Ontario with 140+ staff and 85+ licensed adjusters serving insurers, brokers, self-insurers, lawyers, and government institutions with full-service claims handling.

Ownership category

akta.pro rank

Product category

Insurance Claims Adjusting Services

NAICS

Claims Adjusting (524291), Pharmacy Benefit Management and Other Third Party Administration of Insurance and Pension Funds (524292)

SIC

Fire, Marine & Casualty Insurance (6331), Insurance Agents, Brokers & Service (6411)

akta.pro primary industry

Claims Administration & TPA Services (FNOL, Subrogation, Litigation Mgmt) (TLABANAH)

akta.pro secondary industries

Protection & Indemnity (P&I) / Marine Liability Insurance (FSAJAHAH), Inland Marine Insurance (Transit, Equipment & Installation) (FSAJAHAB), Marine Specialty (Hull/P&I/Cargo) (FSAJAGAJ), Marine Surveying, Inspection & Claims (EDAOANAO)

Keywords

• Insurance claims adjusting
• Third-party administration
• Marine loss adjusting
• Property claims handling
• Casualty liability claims

Headquarters

HQ city

San Diego

HQ country

United States

HQ region

North America

Offices19 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales, Technology or R&D

Revenue model

1. Insurance Claims Adjusting Services: Professional insurance claims adjusting services provided to insurers, brokers, self-insurers, and other entities. Services include property, auto, marine, casualty/liability, environmental, and third-party administration. Commission-based compensation model for independent adjusters.
2. Third-Party Administration (TPA): TPA services for Lloyd's and other partners, handling property (personal and commercial lines), liability, professional liability, and marine pleasurecraft claims.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels5 records

Core offering

Coast Claims is an independent insurance adjusting firm that investigates, evaluates, and resolves insurance claims on behalf of insurers, brokers, self-insurers, lawyers, property managers, risk managers, and government institutions. Service lines cover property, auto, environmental, casualty/liability, third-party administration (TPA) for Lloyd's, marine loss adjusting, pre-construction surveys, investigative (OSINT) services, dispute resolution, and salvage services, delivered by licensed adjusters across 18 offices in Western Canada and Ontario.

Product overview

Coast Claims is a full-service insurance adjusting firm operating as a single unified service offering rather than a modular platform. Its portfolio spans ten distinct but interrelated service lines: Property Claims Adjusting, Auto Claims Adjusting, Environmental Claims Adjusting, Casualty/Liability Claims Adjusting, Third-Party Administration (TPA), Marine Loss Adjusting, Pre-Construction Surveys, Investigative Services, Dispute Resolution, and Salvage Services. These services are delivered by a network of licensed adjusters across 18 physical offices in British Columbia, Alberta, Ontario, and the Northwest Territories, supported by a third-party administration department compliant with Lloyd's requirements. The firm also participates as a member of the Coast to Coast Claims network to provide cross-Canada service.

Differentiator

Problem solved

Functional benefit

Products and services

• Property Claims Adjusting Handles property loss of all sizes and types, covering residential, commercial, strata, and multi-unit residential claims, including large complex losses, fire, water, and business interruption. Delivered to insurers, brokers, self-insurers, and property managers.
• Auto Claims Adjusting Handles out-of-province auto claims, accident benefits, road maintenance, own-damage claims, and bodily injury claims, with senior ICBC-experienced adjusters on staff. Provided to insurers and brokers.
• Environmental Claims Adjusting Responds to environmental incidents on land or at sea, providing rapid on-scene assessment, coverage recommendations, and retention of appropriate specialists. Delivered to insurers and environmental risk managers.
• Casualty/Liability Claims Adjusting Handles all casualty and liability claims including bodily injury, products liability, automobile liability, sports injuries, municipal liability, accident benefits, and transportation/cargo losses. Provided to insurers, brokers, and government entities.
• Third-Party Administration (TPA) Manages delegated claims programs for Lloyd's and domestic insurers, covering property (personal and commercial lines), general and professional liability, and marine pleasurecraft. Fully compliant with Lloyd's requirements.
• Marine Loss Adjusting Provides marine loss adjustments, damage surveys, accident investigations, and complex marine investigations across the west coast of BC, covering hull and machinery damage, marina claims, pleasurecraft, commercial vessels, and catastrophe losses. Delivered to marine insurers and vessel owners.
• Pre-Construction Surveys Dedicated team documenting third-party construction-related issues before projects begin, including pre- and post-construction surveys, third-party communication, pre- and post-blast surveys, and third-party claims handling. Delivered to contractors, insurers, and developers.
• Investigative Services Offers Open Source Intelligence (OSINT) investigations including social media, public records, and background checks to assist with investigation and defense of bodily injury, property, and casualty claims. Delivered to insurers and legal professionals.
• Dispute Resolution Senior adjusters provide Dispute Resolution (DRP) services in both Representative and Umpire roles for property-related claims, covering content and building valuation, equipment valuation, and commercial property disputes. Delivered to insurers and policyholders.
• Salvage Services Manages salvaged vessels and marine parts, connecting buyers with used boats and boat components.

Quantifiable outcome

• 55+ years of providing exceptional claims service
• +2 more outcomes

Named customers2 records

Segments7 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature2 records

Partnerships

Five partnerships are on record, tiered core and supporting.

• Coast to Coast ClaimscoreChannel Partner/ Reseller/ DistributorCoast Claims is a member of Coast to Coast Claims, a network of like-minded independent adjusting firms providing regular and after-hours service across Canada. This partnership enables cross-Canada claims service for clients needing coverage outside Coast Claims' direct service area.
• CIAA (Canadian Independent Adjusters' Association)coreOthersProfessional association membership supporting industry standards and networking. Allan Hart sits on the CIAA board.
• Insurance Council of British ColumbiacoreOthersProfessional regulatory body membership. Fraser Anderson sits on the Board of Directors of the Insurance Council of British Columbia.
• Marine Insurance Association of British ColumbiasupportingOthersIndustry association membership for marine insurance professionals.
• International Institute of Marine Surveying (IIMS)supportingOthersProfessional association for marine surveyors. Allan Hart is an accredited member.

Scale indicators8 records

Recent moves8 records

Expansion highlights5 records

Direct peers

• Crawford & Company: Global independent claims management and TPA firm operating across property, casualty, marine, and auto lines with a Lloyd's-compatible TPA platform. Highly comparable to Coast Claims given shared service lines, TPA exposure, and Canadian operations via ClaimsPro.
• Sedgwick: Global claims management, loss adjusting, and TPA provider serving insurers, brokers, and self-insureds across all major lines including marine and environmental. Direct peer given the overlap with Coast Claims' multi-line independent adjusting and TPA business.
• ESIS (Chubb's claims TPA arm): Third-party claims administration and adjusting services provider covering property, casualty, and specialty lines for carriers and self-insureds. Closely comparable to Coast Claims' TPA and adjusting scope, particularly for delegated claims programs.
• Matson, Driscoll & Damico (MDD): Specialist forensic accounting and claims accounting firm handling complex property, business interruption, and fidelity losses. Comparable as a specialty claims services firm serving insurers and attorneys on complex loss quantification alongside core adjusting work.
• Pilot Catastrophe Services: Independent adjusting firm specializing in catastrophe, property, and large-loss claims across North America. Compares to Coast Claims' catastrophe, environmental, and large-loss capacity given overlapping adjuster networks and insurer customer base.

Broad incumbents

• Hub International: Large North American insurance brokerage and risk services firm that channels claims work to adjusting firms. Comparable as a broader incumbent that depends on — and competes for — claims-handling relationships with the same Canadian insurer and broker customers Coast Claims serves.
• Marsh (Marsh Canada): Global insurance brokerage and risk advisory firm with claims advocacy services. Relevant as an incumbent that controls large volumes of claims placement and TPA routing in Canada, influencing the demand environment for independent adjusters like Coast Claims.
• Aon (Aon Canada): Global insurance, reinsurance brokerage, and risk services firm with claims management capabilities and significant Canadian operations. Relevant as a broader incumbent that shapes claims-routing decisions for the same enterprise broker clients Coast Claims targets.

Emerging players

• J.S. Held: Global consulting firm with deep insurance claims, forensic, and environmental practices serving insurers, attorneys, and corporations. Adjacent peer with overlap on complex property, environmental, and dispute resolution claims services.
• Charles Taylor (Marine): Global claims TPA and adjusting services firm with strong marine and aviation specialty practices serving Lloyd's syndicates. Direct comparable for Coast Claims' marine loss adjusting and Lloyd's TPA capabilities.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/coastal-claims-services-inc.

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Coastal Claims Services