Cleric

What Cleric does

Cleric Computer Services is a UK-based, privately held enterprise software vendor that builds mission-critical systems for the National Health Service (NHS) and adjacent UK healthcare transport operators. Founded in the early 1990s and headquartered in Congleton, England, the company employs 11-50 people and serves more than 30 customers across UK ambulance services, patient transport providers, local authorities, and private healthcare logistics operators. Its portfolio comprises three integrated products: Cleric CAD Respond-2, a graphic command and control system used for 999 and NHS 111 call taking, dispatch, and service quality monitoring; Cleric PTS APTS-2, an Advanced Passenger Transport System covering booking, scheduling, tracking, invoicing, and reporting for non-emergency, special education, social, and community transport; and Cleric ePCR EPR2, a cross-platform electronic patient care record solution. The technology stack is built on Microsoft .NET and SQL back-ends with HTML, CSS, JavaScript, and jQuery front-ends and cross-platform mobile applications, and the systems are fully compliant with NHSE/NHSD interoperability standards including GP Connect, Care Connect, SPINE, ITK, EPS, and NHS Pathways.

The platform is differentiated less by novel technology than by deep NHS-specific domain expertise and a dense set of native integrations with NHS national infrastructure and adjacent clinical and telephony platforms, including Better CARE under the One London Initiative and Liquid Voice for call recording. Reported operational scale includes deployments supporting thousands of users and up to 3,000 people and 600 vehicles per system, and the management of 150 million+ audio recordings for South East Coast Ambulance Service; the company describes itself as a 'de-facto standard in the NHS' for patient and special needs transport, emergency medical services, community transport, call centre, and GIS systems. Certifications include ISO 9001, Cyber Essentials Plus, and an in-house ISO 27001 training programme.

Cleric sells through an enterprise field-sales motion targeting NHS trusts and public sector healthcare providers, typically under multi-year, quote-based contracts that bundle software licences, support, updates, and upgrades. Revenue streams combine recurring software licensing, bundled 24/7 managed support, and implementation/customisation professional services, with pricing not publicly disclosed. Beyond the UK, the company has begun international expansion via an exclusive reseller agreement with SDSI Emergency Management covering Australia and New Zealand for the ePCR product. There are no disclosed funding rounds, no M&A activity, and no public ownership or parent-company information in the source data.

Name

Cleric

Legal name

Cleric Computer Services

Website

https://cleric.co.uk

Company type

Private

Founded year

1990

Operating status

Operating

Headcount range

11–50 employees

Short description

Cleric Computer Services is a UK-based, privately held vendor of mission-critical enterprise software for NHS ambulance services and patient transport providers, offering an integrated suite covering 999/111 command and control (CAD Respond-2), passenger transport scheduling (PTS APTS-2), and electronic patient care records (ePCR EPR2).

Ownership category

akta.pro rank

Headquarters

HQ city

Congleton

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Software Licenses and Subscriptions: Cleric provides enterprise-level resilient software solutions to NHS Trusts and healthcare providers. Based on their description as providing 'software, support, licences and updates and upgrades' as all-inclusive solutions, the revenue model includes recurring software licensing with support contracts.
2. Software Support Services: Unrivalled 24-7 support offered to customers as part of their service delivery. Support appears to be bundled with software licenses as part of comprehensive solutions.
3. Implementation and Customisation Services: Highly configurable systems that can be tailored to meet specific customer needs, suggesting additional revenue from customisation and implementation services.

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels4 records

Core offering

Cleric develops and licenses enterprise software for UK emergency medical services and healthcare transport organisations. Its portfolio comprises three integrated products: Cleric CAD Respond-2 (a command and control system for 999 and NHS 111 call taking and dispatch), Cleric PTS APTS-2 (an Advanced Passenger Transport System covering booking, scheduling, tracking, invoicing and reporting for non-emergency and special needs transport), and Cleric ePCR EPR2 (a cross-platform Electronic Patient Care Record solution). The company provides these as configurable, scalable, multi-year licensed solutions with 24-7 support and implementation services to NHS Trusts and other healthcare providers.

Product overview

Cleric offers a suite of three integrated enterprise software products for the UK healthcare and emergency services sector: Cleric CAD Respond-2 (a command and control system for 999 and NHS111 call taking and dispatch), Cleric PTS APTS-2 (patient and special needs transport scheduling and management), and Cleric ePCR EPR2 (electronic patient care record system). These products are designed to work together, with the CAD system serving as the core platform for emergency services that integrates with the PTS transport system and ePCR patient records. The portfolio also includes supporting applications for mobile devices, passenger self-service, driver mobile applications, and video consultation features. APIs are available to enable integration with hospital systems, external operators, and NHS infrastructure.

Differentiator

Problem solved

Functional benefit

Brands

• Cleric CAD Respond-2: State-of-the-art graphic command and control system for call taking to dispatch and service quality monitoring.
• Cleric PTS APTS-2
• Cleric ePCR EPR2

Products and services

• Cleric CAD Respond-2 State-of-the-art graphic command and control (CAD) system that supports the complete CAD operation for 999 and NHS 111 (CHUB and CAS) call taking and dispatch, with enhanced dynamic control functions, control-centre protocol consolidation, service quality monitoring and reporting. Fully compliant with NHSE/NHSD systems including GP Connect, Care Connect, SPINE, ITK, EPS, NHS Pathways and Pathways PaCCS. Sold to NHS ambulance trusts and emergency services as a licensed, configurable enterprise deployment with 24-7 support.
• Cleric PTS APTS-2 (Advanced Passenger Transport System) Fully integrated passenger transport management system covering receipt of booking, scheduling, tracking, invoicing and reporting across non-emergency, special education needs, Dial-A-Ride, community and school-based transport. Features Dynamic Desk Allocation (DDA), Multiple Service Types (MUST), passenger information applications, logistics tracking with barcoded items for real-time updates, and APIs to integrate transport requests from other operators, hospital systems and emergency CAD operations. Sold to NHS Trusts, local authorities and private healthcare transport operators.
• Cleric ePCR EPR2 (Electronic Patient Care Record) Cross-platform Electronic Patient Record solution for the fast and accurate collection of patient care interactions by paramedics and ambulance crews. Seamlessly integrates with Cleric CAD and third-party clinical services, includes cross-platform mobile applications and a self-service web portal. Designed to support secure integration throughout the patient care journey, from initial CAD call transfer through to internal and external stakeholder communication. Sold to NHS ambulance trusts, emergency medical services and (via SDSI reseller) ANZ emergency services.

Quantifiable outcome

• Call recording search time reduced from 90+ seconds to under 10 seconds through CAD to Liquid Voice integration at SECAmb
• +1 more outcomes

Named customers5 records

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration8 records

AI capability2 records

Feature7 records

Partnerships

Three partnerships are on record, tiered core.

• Better Universal Care Plan (One London)coreTechnology or Integration · 18 March 2025Integration between Cleric CAD and Better CARE (Clinical Ambulance Records and Emergency) clinical data platform as part of the One London Initiative. This integration enables real-time sharing of patient medical history and previous encounter details with paramedics in the field, improving coordination between London Ambulance Service and hospital emergency departments.
• SDSI Emergency ManagementcoreChannel Partner/ Reseller/ Distributor · 5 November 2024SDSI became the exclusive reseller of Cleric's ePCR system in Australia and New Zealand. This strategic partnership introduces Cleric's electronic patient care record solution to the ANZ market, leveraging SDSI's leadership in emergency services technology and their deep sector expertise. The partnership aims to improve data management, operational efficiency, and patient outcomes for emergency medical services in the region.
• Liquid VoicecoreTechnology or Integration · 12 September 2024Integration of Cleric CAD with Liquid Voice's advanced telephony automation and call recording capabilities. This integration enables comprehensive call recording and analytics, regulatory compliance support, and actionable intelligence from communications. The integration reduces call recording search time from 90+ seconds to under 10 seconds.

Scale indicators7 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• ESO Solutions: US-headquartered vendor of electronic patient care reporting (ePCR), CAD and healthcare analytics for EMS agencies. Closest direct competitor to Cleric ePCR EPR2, targeting ambulance services with clinical documentation and data interoperability products.
• ImageTrend: Provider of ePCR, EMS billing, CAD and fire/patient outcome software, widely deployed across US EMS agencies. Competes head-to-head with Cleric's ePCR and ambulance workflow products on electronic patient care records and field data capture.
• Tritech Software Systems: CAD, RMS and mobile data products for public safety (police, fire, EMS), with strong UK and US presence. Direct competitor to Cleric CAD Respond-2 in the 999 call-taking and dispatch category.

Emerging players

• SOMA Global: Cloud-native public safety software suite including CAD and RMS. Emerging alternative to legacy on-premise CAD vendors like Cleric, particularly relevant as NHS trusts evaluate cloud-first procurement options.
• Better (Better Universal Care Plan): Provider of clinical data platforms (including Better CARE for ambulance services) that integrate with CAD systems. Already a technology partner to Cleric via the One London Initiative and an emerging competitive layer for ePCR-adjacent clinical workflows.
• Logisolve: UK provider of passenger transport scheduling and routing software for local authorities and community transport operators. Comparable to Cleric PTS APTS-2 in the non-emergency patient and special needs transport category.

Broad incumbents

• Motorola Solutions (CommandCentral): Global leader in public-safety CAD and command-and-control software, selling into police, fire and ambulance services worldwide. Direct overlap with Cleric CAD Respond-2 in the 999/NHS 111 dispatch category, particularly when large UK trusts tender for mission-critical control room platforms.
• ZOLL Data Systems: Offers EMS dispatch, ePCR, billing and resource management software within ZOLL's broader medical/defibrillator portfolio. Comparable to Cleric's combined CAD + ePCR + APTS bundle for ambulance and patient transport operations.
• Hexagon Safety & Infrastructure (Intergraph): Provides CAD, dispatch and incident management software for emergency services globally. Competes with Cleric CAD Respond-2 in the mission-critical 999 dispatch category, typically in larger metropolitan tenders.
• NICE Systems (NICE Public Safety): Call recording, analytics and quality management software widely deployed in 999/NHS 111 control rooms. Adjacent competitor relevant to Cleric's Liquid Voice integration and to its broader CAD quality-monitoring footprint.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Cleric