What Liquid Voice does

Liquid Voice is a privately held UK-headquartered software company, founded in 2004, that provides an interaction recording, retention, and analytics platform for contact centres, regulated enterprises, and critical operations environments. The platform is modular, comprising LV Capture (recording), LV Archive (unified archiving), LV Transcribe (55+ language transcription), LV Evaluate (automated quality management), LV Analyse (analytics), LV Reconstruct (event reconstruction), and LV Pay (PCI DSS-aligned secure payments), with AILSA functioning as an AI-powered analytics assistant for conversational querying, live agent assist, sentiment analysis, and real-time alerts. It supports public cloud, private cloud, hybrid, and on-premises deployments and integrates via certified APIs with Microsoft Teams, Five9, RingCentral, Cisco Webex, Dubber, radio systems (Tait, Motorola), trading turrets, and legacy PBXs. About two-thirds of the company's market sits in compliance-driven and critical operational environments such as financial services, insurance, public safety, emergency services, and government.

The company earns revenue primarily through SaaS subscriptions for its modular platform, supplemented by implementation, configuration, and support professional services, plus legacy data migration engagements that consolidate historical recordings from prior vendors (notably Red Box following its end-of-life). It sells through an enterprise field sales motion targeting regulated buyers, complemented by channel partnerships with Five9 and RingCentral, regional resellers across Europe, the Middle East, and APAC, and co-marketing through industry events such as the Five9 2026 SKO. Pricing is quote-based and varies by deployment model, modules selected, and customer scale, and is not publicly disclosed. The company holds ISO 27001, ISO 9001, and Microsoft 365/Teams certifications, operates from Leeds (UK/EMEA HQ) and Christchurch (APAC HQ), and employs 11-50 people.

Name

Liquid Voice

Legal name

Liquid Voice

Website

https://liquidvoice.com

Company type

Private

Founded year

2004

Operating status

Operating

Headcount range

11–50 employees

Short description

Liquid Voice provides modular interaction recording, archiving, and AI-powered analytics software for contact centres, regulated enterprises, and critical operations environments across the UK, EMEA, APAC, and North America.

Ownership category

akta.pro rank

Product category

Interaction Recording & Analytics Software

NAICS

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518)

SIC

Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

Audio & Speech Analytics (call analytics, QA, insights) (HDAAAFAH)

akta.pro secondary industry

Conversational AI Platforms (chat/voice bots, orchestration) (HDAAAFAC)

Keywords

• Interaction recording software
• Compliance recording platform
• Contact centre analytics
• Speech analytics solutions
• Unified communications archiving

Headquarters

HQ city

Leeds

HQ country

United Kingdom

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Marketing or Sales, Operations, Infrastructure

Revenue model

1. SaaS/Subscription: Cloud-based platform subscription model with recurring revenue. The company reports strong SaaS revenue growth including over 99% growth in 2023. Continued double-digit growth in subsequent years indicates successful subscription expansion.
2. Platform Modules and Extensions: Modular platform allowing customers to add capabilities including LV Capture, LV Archive, LV Transcribe, LV Evaluate, LV Analyse, LV Reconstruct, and LV Pay. Existing customers expanding with new modules drives land-and-expand revenue growth.
3. Legacy Data Migration Services: Migration and consolidation of historical recordings from legacy platforms. Supports retirement of legacy systems while preserving regulated history. Customers importing both recordings and multimedia interactions.
4. Professional Services: Implementation, configuration and support services for platform deployment across cloud, hybrid and on-premises environments.

Go-to-market motion3 records

Distribution channels4 records

Marketing channels6 records

Core offering

Liquid Voice provides a unified interaction recording, retention, and intelligence platform that captures communications across voice, telephony, radio, and digital channels. The modular platform combines recording, archiving, AI-powered analytics (via AILSA), real-time agent assistance, event reconstruction, and PCI DSS-aligned secure payment capture, delivered through cloud, hybrid, or on-premises deployment. It serves contact centres, regulated organisations, and critical operations environments with vendor-neutral integration across legacy PBXs, UCaaS, CCaaS, Microsoft Teams, and trading turrets.

Product overview

Liquid Voice is a unified interaction recording, retention, and intelligence platform organized as a modular suite of products built around a core platform. The portfolio includes seven core modules: LV Capture (recording), LV Archive (unified archiving), LV Transcribe (transcription), LV Evaluate (automated QM), LV Analyse (analytics), LV Reconstruct (event reconstruction), and LV Pay (secure payments). AILSA is an AI-powered analytics assistant that powers conversational insights, live agent assist, and sentiment analysis across these modules. The platform is organized into three solution areas—Contact Centre, Compliance, and Critical Operations—that curate and configure the appropriate modules for specific operating environments. Deployment options include public cloud, private cloud, hybrid, and fully on-premises. The platform integrates via certified APIs with Microsoft Teams, Five9, and other CCaaS/UCaaS platforms, and supports legacy systems including traditional PBXs, radio systems, and third-party recording environments.

Differentiator

Problem solved

Functional benefit

Products and services

• LV Capture
• LV Archive
• LV Transcribe
• LV Evaluate
• LV Analyse
• LV Reconstruct
• LV Pay
• AILSA AI Analytics Assistant
• Liquid Voice for Contact Centres
• Liquid Voice for Compliance
• Liquid Voice for Critical Operations
• Microsoft Teams Compliance Recording

Quantifiable outcome

• Over 99% SaaS revenue growth in 2023
• +5 more outcomes

Named customers4 records

Segments5 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration16 records

AI capability10 records

Feature8 records

Partnerships

Four partnerships are on record, tiered core and minor.

• Five9coreTechnology or Integration · 18 March 2026Global ISV partnership with Five9 advanced to accredited integration partner status in March 2026. Delivers seamless, certified integration between Liquid Voice archiving and analytics capabilities and the Five9 Intelligent CX Platform. Customers benefit from secure, reliable access to voice data with unified experience powered by certified Five9 API integration.
• RingCentralcoreTechnology or IntegrationPartnership pairing the #1 UCaaS and CCaaS solutions with Liquid Voice's fully integrated next-generation interaction recording and analytics platform. Joint go-to-market for contact centre customers requiring compliant recording.
• MicrosoftcoreTechnology or IntegrationMicrosoft 365 and Teams certified partner. Liquid Voice achieved full Microsoft 365 certification for Teams Compliance Recording solution, enabling organisations to compliantly record and archive MS Teams interactions.
• Red Box (Migration Target)minorStrategic or Co-development PartnerRed Box announced end-of-life; Liquid Voice positions as ideal replacement offering seamless migration. Focus on helping organisations currently using Red Box plan ahead before system goes end-of-life completely. Opens opportunities in Middle East and other regions.

Scale indicators8 records

Recent moves6 records

Expansion highlights6 records

Broad incumbents

• NICE: NICE is the market-leading provider of interaction recording, quality management, and interaction analytics within its broader CXone platform, serving regulated and contact-centre customers globally — directly comparable to Liquid Voice's contact-centre and compliance solutions at much larger scale.
• Verint Systems: Verint offers workforce engagement, interaction recording, and speech and text analytics as part of its broader customer engagement portfolio, competing with Liquid Voice in QA, compliance analytics, and 100% call coverage use cases.
• Genesys: Genesys is a leading CCaaS platform that increasingly bundles interaction recording and workforce engagement features, competing with Liquid Voice's contact-centre and compliance solutions at the broader-suite level rather than as a pure-play analytics vendor.
• Five9: Five9 is a leading CCaaS platform and a strategic partner of Liquid Voice via its accredited ISV program; its Intelligent CX Platform competes with Liquid Voice in customer experience improvement, particularly where Five9 customers choose bundled vs. best-of-breed recording and analytics.

Direct peers

• Calabrio: Calabrio provides cloud contact-centre workforce engagement, quality management, and speech analytics, closely comparable to Liquid Voice's LV Evaluate and LV Analyse offerings for contact-centre QA and compliance.
• CallMiner: CallMiner is a dedicated speech and interaction analytics platform for contact centres and back-office operations, directly comparable to Liquid Voice's LV Analyse and AILSA conversational AI capabilities.
• Dubber: Dubber delivers cloud-based voice intelligence and recording as a service, directly comparable in scale and approach to Liquid Voice; notably, Liquid Voice already integrates with Dubber for joint customer deployments.
• ASC Technologies: ASC Technologies is a European provider of compliance recording, analytics, and contact-centre solutions, closely mirroring Liquid Voice's regulated-industry and critical-communications focus with similar mid-market scale.
• Red Box: Red Box has been a long-standing legacy voice-capture specialist in regulated markets and is approaching end-of-life, which Liquid Voice explicitly positions against for forced-migration wins; their product overlap across PBX, radio, and turret recording makes them a directly comparable (if declining) peer.
• SESTEK: SESTEK provides speech analytics, voice biometrics, and compliance recording for contact centres and financial institutions, offering a comparable mid-market analytics and compliance portfolio to Liquid Voice's regulated-industry verticals.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/@LiquidVoiceYT
• LinkedInlinkedin.com/company/liquid-voice
• Xx.com/liquidvoice

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles9 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Liquid Voice