What Webhelp Medica does

Concentrix Medica, formerly Webhelp Medica, is a France-headquartered (Boulogne-Billancourt) business process outsourcing provider specializing in healthcare services for pharmaceutical, biotechnology, and medical-technology companies. Founded in 2000 and operating with 251–500 employees, the company delivers outsourced promotional information, inside-sales pharmacy operations, healthcare customer service, medical and scientific affairs, MSL recruitment and deployment, patient support programs, pharmacovigilance, regulatory affairs, and GDPR-compliant opt-in data collection. It positions itself as "The MSL company," managing more than 100 Medical Science Liaisons, Medical Advisors, and scientific project managers, and operates specialized sub-brands Patientys (care management and remote clinical team support) and Promed (a proprietary digital application for clinical and biological monitoring of chronic patients). The firm's technology stack centers on three proprietary databases — CRM pharma, CRM healthcare professional, and a KOL/scientific-society database — combined with an omnichannel human-plus-digital engagement model targeting hospital physicians, city-practice doctors, and paramedical professionals across France and additional European markets.

The company monetizes through quote-based B2B professional services engagements rather than packaged software licensing; pricing is not publicly disclosed and contracts are tailored to client requirements. Distribution is direct, via enterprise field-sales and inside-sales pharmacy teams serving pharmaceutical laboratories, biotech, and medtech buyers in France and internationally. Certificational positioning includes GDPR compliance for patient data collection and demonstrable depth in innovative therapeutic areas such as oncology, immunology, and cardiology. Geographic reach is anchored in France with a multilingual web presence (French, English, Dutch) signaling broader European activity, and the operating status is active following the rebrand from Webhelp Medica to Concentrix Medica under the global Concentrix umbrella.

Concentrix Medica is privately held as a wholly owned subsidiary of Concentrix, with no independent funding rounds disclosed in the source materials. Two wholly owned operating subsidiaries — Patientys and Promed — anchor the digital-health and care-management extensions of the service portfolio. No public revenue, ARR, or transaction data were available in the source set, limiting financial triangulation; revenue is generated through multi-service outsourcing contracts whose scale is not disclosed.

Name

Webhelp Medica

Legal name

Concentrix Medica

Website

https://webhelpmedica.com

Company type

Private

Founded year

2000

Operating status

Operating

Headcount range

251–500 employees

Short description

Concentrix Medica (formerly Webhelp Medica) is a France-based B2B outsourcing firm serving pharmaceutical, biotech, and medtech companies with promotional, inside-sales, MSL, medical-affairs, patient-program, pharmacovigilance, and digital-health services.

Ownership category

akta.pro rank

Product category

Healthcare Outsourcing Services

NAICS

Other Scientific and Technical Consulting Services (54169)

SIC

Services-Health Services (8000)

akta.pro primary industry

Healthcare/Pharma Creative Agencies (MPAAAAAJ)

Keywords

• Healthcare outsourcing services
• Pharmaceutical sales promotion
• Medical affairs services
• Patient support programs
• Pharmacovigilance services

Headquarters

HQ city

Boulogne-billancourt

HQ country

France

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Healthcare Services Outsourcing: B2B professional services providing complete outsourcing of healthcare promotional activities for pharmaceutical, biotech and medtech companies. Services include promotional information, inside sales, customer service, medical affairs, patient programs, and pharmacovigilance.

Go-to-market motion2 records

Distribution channels2 records

Marketing channels4 records

Core offering

Webhelp Medica (now operating as Concentrix Medica) provides outsourced healthcare services to pharmaceutical, biotech, and medtech companies. The company designs, builds, and runs specialized health activities combining human and digital channels, covering promotional information, inside sales pharmacy, healthcare customer service, medical and scientific affairs, patient programs, pharmacovigilance, and regulatory compliance. It operates the Patientys care management division and the proprietary Promed digital application for chronic patient monitoring.

Product overview

Concentrix Medica (formerly Webhelp Medica) offers a comprehensive portfolio of healthcare outsourcing services organized around integrated patient and healthcare professional journey management. The core offering includes promotional information, inside sales pharmacy, health customer service, and medical/scientific affairs services. The company operates specialized divisions including Patientys for care management and remote clinical team support, and Promed, a proprietary digital application for chronic patient monitoring. Supporting services include pharmacovigilance, regulatory affairs (DMOS), GDPR-compliant opt-in data collection, lead generation, digital services, MSL recruitment, prevention programs, and clinical team reinforcement. The company leverages proprietary databases (CRM pharma, CRM professionnel de santé, KOL database) and an omnichannel approach to engage healthcare professionals and patients across hospitals, city practices, and paramedical settings.

Differentiator

Problem solved

Functional benefit

Brands

• Patientys: Care management division providing remote medical and scientific teams to support clinical studies and early patient access programs.

Products and services

• Promotional Information Services (Information promotionnelle) Designs and operates promotional information devices that combine direct and digital contact channels as a complement or alternative to traditional field sales networks, for pharmaceutical, biotech, and medtech clients.
• Pharmacy Inside Sales (Inside sales pharmacie) Deploys expert inside sales teams to optimize the sale and promotion of health products across pharmacy and other channels, adapting to product type and client context.
• Healthcare Customer Service (Service client santé) Provides high-quality inbound customer service for healthcare clients, with teams trained on client-specific call handling processes and tools.
• Medical and Scientific Affairs Services (Affaires médicales & scientifiques) Delivers medical content creation and scientific board animation services for pharmaceutical clients, supporting scientific exchange and medical affairs operations.
• Patient Support Programs (Programmes patient) Implements patient and caregiver support initiatives that promote proper product usage, coordinate care pathways, and encourage treatment adherence.
• Medical Information and Pharmacovigilance Services Manages medical information delivery, pharmacovigilance, and crisis management processes on secure, efficient 24/7/365 devices for pharmaceutical clients.
• DMOS and Transparency Services Provides regulatory affairs expertise led by physicians and Medical Directors with experience in innovative therapeutic areas such as oncology, immunology, and cardiology.
• GDPR-Compliant Opt-in Data Collection (Collecte d'opt-in) Sets up clear, transparent, and unambiguous opt-in devices to collect patient and client personal data in compliance with GDPR for health sector operations.
• Lead Generation Services (Génération de lead) Targets potential clients directly to develop sales and deliver qualified leads, optimizing marketing and sales strategies for healthcare clients.
• Digital Services (Services digitaux) Provides digital content monitoring on social networks, prevention, analysis, and digital strategy services tailored to client healthcare needs.
• MSL Recruitment and Deployment (Recrutement des MSL) Recruits and deploys Medical Science Liaisons, Medical Advisors, and scientific project managers, positioning the company as 'The MSL Company' with over 100 MSLs supporting pharma, biotech, and medtech laboratories.
• Prevention Programs (Programme de prévention) Implements prevention initiatives to improve patient health and raise awareness of risk factors associated with unhealthy lifestyle habits.
• Clinical Team Reinforcement via Patientys (Renfort équipes cliniques) Provides remote medical and scientific team support through the Patientys care management division to assist clinical studies and early access programs.
• E-health and Digital Monitoring with Promed (E-santé et suivi digital) Proprietary Promed digital application for clinical and biological monitoring of chronic patients, delivered through the Patientys care division with over 10 years of chronic patient accompaniment experience.

Named customers3 records

Segments3 records

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Scale indicators3 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• McCann Health: IPG's global healthcare advertising and communications network with pharma promotional, medical affairs, and patient engagement capabilities. Comparable to Concentrix Medica across healthcare professional engagement and patient programs.
• Inizio (formerly Ashfield/UDG Healthcare): Global pharma commercialization services group with deep MSL deployment, medical affairs, and patient support capabilities. Direct competitor to Concentrix Medica across MSL outsourcing, medical affairs, and patient programs for pharma/biotech/medtech clients.
• Publicis Health: Healthcare communications network within Publicis Groupe delivering pharma creative, promotional, and medical affairs services. Competes with Concentrix Medica on pharma promotional information and HCP engagement programs.
• Syneos Health: Clinical and commercial solutions provider offering outsourced pharmaceutical sales, MSL, medical communications, and patient engagement services. Closely comparable to Concentrix Medica's outsourced promotion and medical affairs offerings.
• Havas Health & You: Global healthcare communications and advertising network offering pharma promotional, medical, and patient engagement services. Comparable to Concentrix Medica in pharma creative/promotional outsourcing and patient programs.
• Ogilvy Health: WPP's healthcare communications and advertising network providing pharma brand promotion, medical communications, and patient engagement services. Overlaps with Concentrix Medica on pharma promotional outsourcing and HCP/patient programs.

Broad incumbents

• Accenture Life Sciences: Global consulting and digital services arm serving pharma with commercial operations, data, and patient services transformation. Adjacent to Concentrix Medica on large-pharma outsourcing mandates and digital health enablement.
• IQVIA: Global CRO and commercial engagement services provider offering outsourced MSL teams, promotional services, medical affairs, and real-world evidence solutions to pharma. Overlaps with Concentrix Medica across commercial pharma services and pharmacovigilance at much larger scale.

Regional players

• ProHealth (Germany): DACH-focused pharma services firm providing MSL deployment, medical affairs, and commercial support to pharma and biotech. Closely comparable to Concentrix Medica's MSL recruitment and medical affairs services, particularly for German-speaking clients.

Emerging players

• Epsilon (Publicis): Data-driven marketing and HCP/consumer targeting provider now part of Publicis, increasingly serving pharma with audience targeting and lead generation. Overlaps with Concentrix Medica's CRM, KOL, and lead generation capabilities.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/channel/UC6RDSZmVStyi7gCvVrmUj9Q
• LinkedInlinkedin.com/company/webhelp-medica
• Xx.com/webhelpmedica
• Facebookfacebook.com/Webhelp-Medica-108655003981218

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Subsidiaries2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Webhelp Medica