St.Joseph’s Hospice of London

What St.Joseph’s Hospice of London does

St. Joseph's Hospice of London is a charitable non-profit organization, incorporated in 1985 and founded in 1983 by Jackie Mackenzie and AJ McKechnie, that delivers free palliative and end-of-life care to residents of London-Middlesex, Ontario. Its service portfolio centers on a 10-suite residential hospice at 485 Windermere Road (opened January 2014 under a partnership with St. Joseph's Health Care Society and the Sisters of St. Joseph) and a suite of community-based programs including grief and bereavement counselling (H.E.A.L., Understanding Your Grief), spiritual care, complementary therapies (massage, reiki, healing touch, reflexology), volunteer visiting, and family respite. Care is delivered by an interdisciplinary team of palliative physicians, nurses, social workers, spiritual care practitioners, and 300+ trained volunteers, who together coordinate over 16,000 visits and nearly 19,000 volunteer hours annually.

The organization is HPCO-accredited across in-home hospice, residence, grief/bereavement, and spiritual care programs and is PIPEDA-compliant. Its operating budget of approximately $1.5 million annually is funded 50% by the Ontario Ministry of Health and Long-Term Care and 50% by community donations, with the hospice required to raise the donation half ($125,000 monthly) every year. Fundraising channels include monthly giving, major gifts, legacy giving (Tree of Gratitude at $10,000+), gifts of securities, signature events such as Hike for Hospice and Handbags for Hospice (which raised $245,000 in 2025/2026), a 50/50 lottery, and the Wildflower Merchandise Collection. All programs are delivered at no cost to patients and families, and the donor/volunteer funnel is supported through a blog, email newsletter, social media, and community events.

The underlying technology stack is modest and operational rather than product-facing: DonorPerfect handles donation processing across online, monthly, and memorial giving forms; CBO.io powers merchandise ticketing; and the Squarespace-hosted website serves as the primary digital front door. No AI/ML capabilities, proprietary software platforms, patents, or app products are disclosed. Customer concentration risk is moderate, anchored by a single government funding partner offset by a broad community donor base, and the organization is governed by a board chaired by Vince MacDonald, PhD, with executive leadership under Janet Groen.

Name

St.Joseph’s Hospice of London

Legal name

St. Joseph's Hospice of London

Website

https://sjhospicelondon.com

Company type

Private

Founded year

1983

Operating status

Operating

Headcount range

51–100 employees

Short description

St. Joseph's Hospice of London is a charitable non-profit providing free palliative and end-of-life care to individuals and families in London-Middlesex, Ontario via a 10-suite residential hospice and community grief, spiritual, and volunteer support programs.

Ownership category

akta.pro rank

Product category

Hospice Palliative Care

NAICS

Services for the Elderly and Persons with Disabilities (62412)

SIC

Services-Home Health Care Services (8082), Services-Nursing & Personal Care Facilities (8050)

akta.pro primary industry

Palliative Care, Hospice & Serious Illness Support (BPAGACAK)

akta.pro secondary industries

Residential Hospice / Hospice House (Facility-Based) (HLADAHAC), Non-Hospice Serious-Illness / Community-Based Palliative Care (In-Home) (HSABAFAF)

Keywords

• Hospice palliative care
• Residential hospice services
• Grief bereavement support
• Community palliative programs
• Volunteer hospice care

Headquarters

HQ city

London

HQ country

Canada

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Others, Marketing or Sales, Infrastructure

Revenue model

1. Government Funding: 50% of annual operating budget ($750,000 of $1.5 million) received from the Ministry of Health and Long-Term Care
2. Community Donations: Remaining 50% of budget ($750,000) raised through individual donations, monthly giving, major gifts, legacy giving, gifts of securities, and community fundraising events
3. 50/50 Lottery: Fundraising lottery program where participants can win while supporting hospice
4. Merchandise Sales: Wildflower Merch Collection sold to support hospice; $20 from each item sold goes directly to Hospice

Pricing tiers

Go-to-market motion3 records

Distribution channels4 records

Marketing channels5 records

Core offering

St. Joseph's Hospice of London provides free, holistic hospice palliative care through a 10-suite residential hospice and a suite of community-based programs. Services include 24-hour specialized palliative medical care, emotional and spiritual support, complementary therapies, grief and bereavement counseling, and a volunteer visiting program, all delivered at no cost to patients, clients, and families in London-Middlesex, Ontario.

Product overview

St. Joseph's Hospice of London is a charitable hospice palliative care organization offering a comprehensive suite of services centered around its 10-suite residential hospice facility and community-based programs. The core offering consists of residential palliative care, community and supportive care programs, volunteer visiting services, spiritual care and counselling, and complementary therapies—all provided at no cost to patients and families. The organization complements its care services with fundraising programs including online donations, 50/50 lottery, merchandise sales (Wildflower Collection), signature events (Handbags for Hospice, Hike for Hospice), and legacy giving through its Tree of Gratitude program. These fundraising initiatives support the organization's mission, as 50% of operational funding comes from government sources and 50% from community donations. The organization must raise $1.5 million annually to maintain services.

Differentiator

Problem solved

Functional benefit

Products and services

• Hospice Residence Care A 10-suite residential hospice providing 24-hour specialized palliative care for individuals living with a life-limiting illness. Services include medical care, meals, accommodation in private suites with amenities such as cable TV, Wi-Fi, and private balconies, all provided free of charge.
• Community & Supportive Care Programs

Quantifiable outcome

• Individuals in Hospice care live, on average, 29 days longer than those not in Hospice care
• +3 more outcomes

Named customers2 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration2 records

Partnerships

Four partnerships are on record, tiered core and minor.

• St. Joseph's Health Care SocietycoreStrategic or Co-development Partner · 1 April 2012On April 1, 2012, St. Joseph's Health Care Society and Hospice of London entered into a partnership to develop a new 10-bed residential hospice. St. Joseph's Health Care Society brought experience developing a 10-bed hospice in Sarnia (opened Fall 2009). Effective May 15, 2013, St. Joseph's Hospice and the Sisters of St. Joseph entered into a lease agreement at 485 Windermere Road.
• Sisters of St. JosephcoreStrategic or Co-development PartnerSisters of St. Joseph have provided healthcare services in London area for over 130 years. Hospice relocated to Sisters' residence at 485 Windermere Road. The organizations share synonymous missions focused on caring for the vulnerable.
• Ontario Health at HomecoreChannel Partner/ Reseller/ DistributorOntario Health at Home (formerly Community Care Access Centre) is the coordinated access point for hospice care referrals. Care Coordinators assist with applications and eligibility determination. Referrals can come from healthcare providers, family members, or self-referral.
• Hospice Palliative Care Ontario (HPCO)minorStrategic or Co-development PartnerHPCO provides accreditation for hospice programs including In-Home hospice, residence, grief and bereavement, and spiritual care. Staff and volunteers receive HPCO training.

Scale indicators7 records

Recent moves9 records

Expansion highlights4 records

Broad incumbents

• Bayshore HealthCare: Large Canadian home and community health services provider including palliative home care. Comparable only at the community-care delivery layer, and operates as a commercial (rather than charitable) provider with a much broader geographic and service footprint.
• VON Canada (Victorian Order of Nurses): National nonprofit providing home and community-based health services including palliative home care across Canada. Overlaps with St. Joseph's Hospice's volunteer visiting and community palliative care programs but at much greater scale and as part of a broader service portfolio.
• St. Joseph's Health Care London: Large multi-site London, Ontario healthcare network and partner/referral source for St. Joseph's Hospice. Operates hospital-based palliative care as part of a broader portfolio rather than as a dedicated hospice residence, making it an adjacent incumbent rather than a direct competitor.

Direct peers

• The Dorothy Ley Hospice: Toronto-area community hospice offering residential palliative care, in-home volunteer visiting, and grief/bereavement support. Operates a similarly small residential footprint with a comparable volunteer-led community model.
• Hospice Niagara: Niagara-region hospice offering residential palliative care, community programs, and bereavement services. Comparable as an Ontario hospice operating a residential facility alongside community-based palliative programs with mixed government-donation funding.
• Victoria Hospice: BC-based charitable hospice providing residential hospice beds, community palliative visiting, and bereavement programs. Comparable in scale, funding mix (government plus community donations), and service breadth, though operating in a different provincial health system.
• Maison McCulloch Hospice: Sudbury-based residential hospice serving Northeastern Ontario with a multi-stream funding model (government, donations, fundraising events). Comparable in operational structure, bed count, and reliance on community fundraising.
• Hospice Toronto: Toronto-based charitable hospice offering residential and community-based palliative and bereavement programs funded through government grants and donations. Operates a similar interdisciplinary volunteer-supported model in an urban Ontario setting, making it the closest functional peer to St. Joseph's Hospice of London.

Regional players

• Pilgrims Hospice Society: Edmonton-based hospice offering residential and community-based palliative and bereavement services. Operates an analogous charitable model in a different Canadian region, providing a regional comparison point for fundraising and volunteer-program benchmarks.
• Sunnybrook Health Sciences Centre — Palliative Care Program: Toronto academic hospital with an established palliative and hospice-linked program. Comparable only at the hospital-based palliative care layer and does not directly compete for the residential hospice segment, but is a referral partner and adjacent operator in Ontario.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/sjhospicelondon
• Facebookfacebook.com/sjhospicelondon

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles15 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about St.Joseph’s Hospice of London