City of Key West

What City of Key West does

The City of Key West is a municipal government entity located at 1300 White Street in Key West, Florida, operating as the local government for the southernmost city in the continental United States. Incorporated as a city in 1828, it provides a comprehensive suite of municipal services to residents, visitors, local businesses, and property owners, including public safety (Police, Fire), utilities (water, wastewater, stormwater, solid waste), transportation (Key West Transit), parking management, planning and permitting, historic preservation through HARC oversight, parks and recreation, and community programs.

The city's digital service delivery is built on a CivicPlus CivicEngage content management system powering cityofkeywest-fl.gov, supplemented by the KW Connect service request application (powered by SeeClickFix), the CivicReady emergency notification system, the eTRAKiT permitting portal, Notify Me subscriptions, and RSS feeds. Back-office functions include Oracle Cloud HCM for HR, Granicus for meeting broadcasts, and Municode for code publication. The city operates an open Ambassador Program and disseminates information through Facebook, Instagram, LinkedIn, YouTube, and email/text subscriptions.

As a publicly owned government entity, the City of Key West generates revenue through a diversified mix of property taxes, utility fees, parking citations, business license fees, permitting fees, transient rental licensing, and state appropriations. The city is governed by an elected City Commission led by Mayor Danise "DeeDee" Henriquez and staffed across multiple departments including Planning, Building, Finance, Utilities, Transportation, and Parking. It has received recognition including the Government Finance Officers Association Award for financial management excellence.

Name

City of Key West

Legal name

City of Key West

Website

https://cityofkeywest-fl.gov

Company type

Public

Founded year

1828

Operating status

Operating

Headcount range

251–500 employees

Short description

The City of Key West is a municipal government providing utilities, public safety, permitting, transit, parking, and emergency management services to residents, visitors, businesses, and property owners in the southernmost city of the continental United States.

Ownership category

akta.pro rank

Product category

Municipal Government Administration

NAICS

Justice, Public Order, and Safety Activities (922), Police Protection (922120), Fire Protection (922160), Water, Sewage and Other Systems (2213)

SIC

Transportation Services (4700), Water Supply (4941)

akta.pro primary industry

Mayor/City Manager & General Administration (BPAIACAA)

akta.pro secondary industries

Public Works & Municipal Infrastructure (Streets, Stormwater, Facilities) (BPAIACAF), Community Safety Administration (Fire/EMS, Emergency Management) (BPAIACAL), Road & Highway Authorities (Planning, Construction, Maintenance) (BPAIALAA), Public Transit Bus Operator Authorities & Agencies (Planning/Fare/Admin) (TLAFAGAL)

Keywords

• Municipal government services
• Building permits and licensing
• Public utilities administration
• Civic engagement platform
• Public transportation services

Headquarters

HQ city

Key West

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Others

Distribution channels4 records

Marketing channels10 records

Core offering

The City of Key West provides municipal government services including public safety (fire and police), utilities (water, stormwater, solid waste, and wastewater), planning and building permitting, public transportation, parking enforcement, parks and recreation, historic preservation oversight, emergency management, and community engagement. Service delivery spans in-person transactions at City Hall and department offices as well as online portals for permits, service requests, payments, notifications, and live public meeting broadcasts.

Product overview

The City of Key West provides a comprehensive suite of municipal government services and citizen engagement tools delivered through its official website and mobile applications. The primary offerings include a civic engagement portal (cityofkeywest-fl.gov) built on the CivicPlus CivicEngage content management system, a mobile service request application (KW Connect powered by SeeClickFix), a resident notification system (Notify Me/CivicReady), online permitting and licensing services (e-TRAKiT, Business Center), parking management services, public transportation information (Key West Transit), community development resources, and utilities management including stormwater, solid waste, and wastewater treatment services. These offerings collectively form a digital government services platform that enables residents and visitors to access city services, submit requests, pay fees, view calendars, and receive emergency alerts.

Differentiator

Problem solved

Functional benefit

Products and services

• KW Connect (powered by SeeClickFix) Mobile and online service request platform that lets citizens report non-emergency issues, create service tickets with the City, and track resolution progress.
• CivicReady Emergency Notification System Mass-notification platform used by the city to push critical information to residents and visitors during severe weather, road closures, king tide flooding, evacuations, and other emergencies.
• eTRAKiT Permit Portal Online portal where contractors and residents can apply for building permits, upload documents, and track the status of permit applications with the City.
• Notify Me Subscription Service Email and text subscription service that lets users opt in to city alerts, news, meeting notices, and department-specific updates across the City of Key West.
• Key West Transit (KWDoT) Public transportation service operated by the city's Transportation Department (KWDoT), providing fixed-route buses, paratransit services, and real-time bus tracking for residents and visitors.
• Municipal Utilities Services City-operated water, stormwater, solid waste, and wastewater treatment services delivered to residents and businesses within Key West city limits.
• Parks and Recreation Facilities Public parks and recreation programs and facilities including Bayview Park, the MLK Community Pool, the Bahama Village Music Program, and various sports complexes.
• Parking Citation Payment Service Online payment service that allows recipients of parking citations issued in Key West to resolve and pay fines through the city's web portal.
• KWCTV Live Meeting Broadcasts Live streaming and on-demand broadcasts of Key West City Commission, Planning Board, and other public meetings via the Granicus video platform and the KWCTV YouTube channel.
• Business License and Tax Receipt Services Online and in-person business licensing and business tax receipt services for commercial entities operating within Key West city limits.
• Historic Preservation and HARC Review Regulatory review and approval process administered by the Historic Architectural Review Commission for exterior changes, new construction, and demolition within Key West's historic districts.

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature5 records

Scale indicators1 record

Recent moves6 records

Expansion highlights6 records

Direct peers

• City of Galveston: Island Gulf Coast municipality with hurricane exposure, tourism-driven revenues, and a similar need to provide full utility and emergency services on a constrained land base.
• City of Santa Barbara: California coastal tourism city with strong historic preservation regulations, comparable climate adaptation pressures (wildfire-adjacent, sea level exposure), and a similar mid-size operating footprint.
• City of St. Augustine: Historic coastal Florida city with strong preservation overlay, tourism-driven revenues, and a comparable portfolio of municipal services, beach management, and storm exposure.
• City of Miami Beach: Florida coastal tourism city with comparable public safety, parking, transit, and storm-water exposure. Operates under similar climate adaptation pressures and tourism-driven revenue model, making it the closest functional peer within Florida.
• City of Charleston: Historic coastal city with strong historic preservation overlay, tourism-driven economy, and similar portfolio of municipal services including water, sewer, parking, and emergency management.
• City of Savannah: Historic coastal tourism city with comparable preservation-driven planning regime and a similar mix of small residential tax base serving a large visitor economy.

Regional players

• City of Sarasota: Florida Gulf Coast city with comparable tourism, beach-driven revenues, and a similar scale of municipal service delivery including utilities and parking.
• City of Naples: Florida coastal city with comparable affluent tourism base, historic preservation considerations, and similar small-permanent-population / large-visitor service economics.
• Village of Key Biscayne: Florida island municipality with similar climate exposure, small resident base, and tourism-adjacent economy, providing a tightly comparable operating footprint to Key West.
• City of Marco Island: Florida barrier-island municipality of similar scale and economic profile, with parallel exposure to hurricane risk, limited growth footprint, and tourism-driven revenues.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/user/CityofKeyWest
• Facebookfacebook.com/CityofKeyWest
• LinkedInlinkedin.com/company/city-of-key-west-florida
• Instagraminstagram.com/cityofkeywest1982

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about City of Key West